Multi-Family Help Desk

Staff

• Caitlin Clark Project Manager• Khevin Johnson Task Lead• Lisa Fletcher Helpdesk Analyst• Michelle Suber Helpdesk Analyst• Virginia Hoang Helpdesk Analyst• Tarshia Porter Helpdesk Analyst• Alexander Turcios Helpdesk Analyst

How to contact us

• 800-767-7588

• Tracs@hud.gov

• Tracs_hotline@hud.gov

• Fax: 202-401-7984

Multifamily Helpdesk Supported Applications

• TRACS – Tenant Rental Assistance Certification System

• DAP – Development Application System

• REMS –Real Estate Management System

• MDDR – Multifamily Delinquency and Reporting System

TRACSMail

• TRACMail account usage verification• Over 1,700 Email and faxed responses received• Account Deactivation• Account Reactivation• New Account Creation• Delegated Administrator Cleanup• Delegated Admin/TRACMail Security

HQ Initiated Move-Out Request

HQ Initiated Move-Out Request

Form locationhttp://www.hud.gov/offices/hsg/mfh/trx/trxdocs.cfm

HQ Initiated Move-Out Request (con’t)Reasons for Request

 

A. Initial Move-Out failed in TRACS. My software will not allow me to create and submit another MAT40 for this tenant.

B. My software has never allowed me to create a MAT40 for this particular tenant.

C. Due to a change in ownership/management this tenant no longer exists in my portfolio for me to submit a MAT40.

D. Other. Please explain on following page

HQ Initiated Move-Out Request (con’t)

Required Information• Requester Name: • TRACSMail ID:  • Address: • Telephone Number:• Fax Number: • Organization Name: • Organization Type: • Contract/Project Number: • PBCA/CA Name: • PBCA/CA ID Number: • PBCA/CA Telephone Number:• PBCA/CA Fax Number:• PBCA/CA Email Address: (non TRACSMail)

HQ Initiated Move-Out Request (con’t)

• PBCA/CA approval

• PBCA/CA acknowledgement

• Move-Out completion

• Helpdesk confirmation of completion

Questions?