multi-channel farmer extension & digital knowledge base platform · a facebook) 0 2017-11-13...
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Multi-Channel Farmer Extension & Digital Knowledge Base Platform
Gina Assaf
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Multi-channel Digital Platform for Farmer Extension
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Use Case: CNFA FAS Project - Egypt
• Limited access to information and extension services on new products and services to assist with new crop production
• Varied technology usage and literacy with farmers depending on location, age, gender, etc.
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Multi-Channel Incoming Messages from Farmers via IVR, Whatsapp, Facebook, SMS
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Message Traiging: Assigned to a ticket, given tags and an assignee
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Users can respond to a message via the same channel and view context
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Data Analytics