Slide 1

Snapshot

Business modelIs an IT

infrastructure and solution

provider using various

internationally reputed brands.

InceptionStarted in Dec 1997.

Technology segment

Brick, foundation,

connect, managed.

MarketAddresses all

market verticals.

Total turnoverRs.18 Crores for

FY 07-08

No of people 100+.

Revenue

20

15

10

05

00

FY 04 - 05Rs.7 . 8 Cr

FY 05 - 06Rs.12 . 2 Cr

FY 06 - 07Rs.18 . 0 Cr

Geography

Chennai Sriperumbudur [A manufacturing hub, 50 kms from Chennai]MaduraiBangaloreHyderabad

Corporate office & Branches

Retail outlets

Ascendas IT park, AdyarSriperumbudur

Hyderabad

BangaloreChennai

Sriperumbadur

Madurai

Where we do want to be?

• To be a leading solutions provider.• To be a global player.• Deliver value to customers and share holders.• Want to be a Rs.150 Cr company by FY 09-10.

People

• We at MIPL consider Human Resource as our greatest asset. Hence these pillars are strengthened through structured imparting of technical skills, personal development skills and organisation values.

Process

• If people are the pillars, then process is our foundation is our process which bears the whole load not known to the outside world and supports the organization.

• We have one of the best backend process and automated systems to support the business in continuity.

Customer Policy• We understand that our success depends on

the success of our customers.

• We would work towards creating value for our

customers in every transaction we do with

them.

• We will exhibit absolute professionalism and

integrity in every activity we engage with our

customer and work towards moving from

“Customer Satisfaction” to “Customer Delight”.

Impressions

• We want our customers to identify us as an organisation of people with a lot of passion and professionalism in delivering technology solutions.

OrganogramDirector Sales

Director Enterprise & Support

Director Finance

Vice President Networking

Head Retail Business

CEO

Sales organizationSales organization

Sales organisation structure

Major Accounts

Tele SalesDirector Sales

Products Team

Branches

Technology segments

Storage, Backup, security,Business critical servers,

Infrastructure, Application integration

Computers, Imaging,Workstations, Software,Backup, Power, Basic

Networking

Foundation Infrastructure Brick Infrastructure

Sales Organization

Connect Infrastructure Managed Infrastructure

LAN, WAN, Voice, Data,Structured cabling, Routing

Switching, Wireless

Configuring, Facilities,Presale and post salesupport, AMC, LMC

Market+ Our organisation structure helps us address every customer segment.+ By addressing all the segments we manage business continuity issues.

Customers

Corporate

Government SMB

Home andRetail

Smallbusiness

Brand Associations

Partnership Benefits

+ Variety of product choices.+ Helps to build better solutions.+ To be an end to end technology provider.+ Gives access to latest technology resources.+ Gives more customer reach.

Service OfferingService Offering

Service Organization Structure

DIRECTOR SERVICE

CALL MGT TEAM PRODUCT SUPPORT TEAMS AMC TEAM

FMS R & D TEAM IN HOUSE TEAM

Basic Infrastructure

PSG ESD IPG SoftwarePower

Solutions

PC, Laptop,Servers, Laser

and DeskjetPrinters

Workstations,UGS, Plotters

High end laser,Business Inkjets,

Multi functionprinters

OS, Applicationsoftware,

Developmenttools, Anti virus,

Publishing,Database

UPS, Investors

HP HP,UGS HP

Microsoft,Symantec,CA, Adobe,

Oracle

APC

Connect Infrastructure

Structured cablingData, Voice

LAN, WAN, Switching,Routing, Wireless

Cisco, Nortel,Linksys, Tyco,Molex, Dlink,

Systimax

Foundation Infrastructure

Servers Storage Software &security

ITManagement

Applicationintegration

Business criticalapplication,

Server consolidation,

Performance fine tuning,

Virtualization

SAN,NAS,Storage

consolidation,Virtualization

Anti virus, threatassessment,compliance,Predictabilitymanagement,

Training

NMS, Assetmanagement,Infrastructuremanagement

SAP

HP Integrityservers

VM Ware

HP,VM WARE

Symantec,CA

HP, CA,IBM,

Microsoft

SAP

Managed Infrastructure

Standard warranty support

Warranty extension packs, Post warranty services - AMC,Labour maintenance contracts, On call services

24X7X365 critical support services

Implementation services

Migration and upgrade services

Infrastructure management services - FIT

In house services

Product Support Teams

PRODUCT SUPPORT TEAMS

SERVERS

PRINTERS & SCANNERS PC & WORKSTATIONS UPS NETWORK SUPPORT TEAM

R & D TEAMSERVERS

STORAGE

OPERATING SYSTEMS

SECURITY

VM WARE + BLADES

R & D TEAM

Range of Service Offerings

+ MIPL offers an array of integrated services that helps customers with all aspects of their systems from initial deployment to final disposal by providing concrete solutions at all stages of a product’s lifecycle.

+ Whether clients are seeking to track their inventory or upgrade warranty service, MIPL offers the highest levels of creative problem resolutions, innovative technologies and proven expertise to deliver service solutions customer’s businesses might demand.

Utilising Support Services

+ Deploy new systems.+ Connect anywhere using the most innovative and advanced wireless

technology.+ Protect customers systems & reduce TCO.+ Maintain equipment throughout the PC lifecycle.+ Dispose of equipment at the end of lifecycle.

Types of services

+ Standard Warranty Support.

+ Warranty Extension Packs.

+ Post Warranty Services (AMC’s).

+ Labour Maintenance Contracts (LMC’s).

+ On Call Support Services.

+ 24/7/365 Support Services.

+ Implementation Services.

+ Migration Services.

+ Upgrade Services.

+ Inhouse Services.

Standard Warranty Support

+ Being a authorised premium support provider,we provide the standard warranty offered by the supplier/manufacturer.

+ Provides credibility from the time of product purchase.

+ Carry in warranty and on site warranty are offered depending on the product/model.

Warranty Extension Packs

+ A unique concept offered by vendors to upgrade from standard warranty to the desired available pack warranty & optimise their investment to get the most from their IT assets.

+ Protects your investment on the product by ensuring that product does not get obsolete within a short time period.

+ Smart choice for worry free computing.

+ Are designed to help customers stay productive while focusing on what really matters: their business & individual productivity.

Annual Maintenance (Post Warranty)

+ Our extensive knowledge & expertise in hardware enables us to offer comprehensive Annual Maintenance for your entire IT infrastructure.

+ Clients also avail our Labour Maintenance as well,wherein we deploy our resources to solve problems.

Product groups under AMC

+ Desktops,Laptops,Workstations,Servers, All-in-ones,

+ Multi-Function, Laserjet Printers,Scanners.

+ Power Solutions UPS- both online and line interactive.

+ Networking Products.

24x 7x 365 / Per Call & Support Services Options

+ Premium Support on 24 hour basis throughout the year is also offered to clients as an option.

+ On call support is also given to clients on a per call basis.

+ Software Imaging.

+ Hardware integration.

+ Asset tagging.

+ Custom Palletizing.

Support Services Offering

+ Software Imaging Services enables customer image creation & enables stability over

time.It Utilizes technologies to combine multiple platforms,applications and even OS

into single master image so that you can roll out across an entire enterprise.

+ Hardware Integration Services offers services towards integrating third party

accessories including device drivers.The service also includes customising your

systems settings for you including partitioning, BIOS set up and more.

+ Asset Tagging Services –This service allows easier asset tracking & theft deterrence.

These services affix printed labels on your PC’s with all information you need to keep

track of them at a glance.

Fit Engineers

Facilitation of IT (Fit)- Availablity of on site engineer to handle day to day IT related hardware problems.Maintain IT Infrastructure at customer place.Ensure control on the following aspects.

+ Anti-virus updates.

+ Asset Tracking/Movements.

+ System Control Rights

+ Data Backup & maintenance.

+ Software licensing & updating.

In House Team Support

+ Dedicated team to solve problems using our in-house expertise.

+ Assist clients on following aspects where client may not have the resources to do it at client site like data recovery, checking compatibility issues, power related issues within the PC (SMPS, Motherboard etc.)

+ All work is carried out with focus on minimal turn around time.

Engineer Skill Sets

+ The service team is divided into various groups for better focus on product groups like printers etc and helps develop core competency in their specific field.

+ The availability of specialists enables the service team to utilise their resource to resolve unanticipated/new calls at client site.

+ Our engineer also attend training course and are certified in the respective field of activity like servers, routers etc.

Continuous Training

+ Weekly Training Sessions focusing on Desktops/Server & Implementation, Printers & Inhouse is conducted in MIPL.

+ Enables us to update on newer technologies/new products /call processes/improve skills & diagnose on site problems. It also improves internal coordination.

+ Weekly forum discussion where in field related issues are shared between Engineers which enables them to anticipate problems and quicker resolution of calls.

Call Response System

+ A decision support decision (DSS) enables quicker resolution of all complaint calls logged by customers.

+ A Call Tracking Systems ensures that no call is lost sight of till the issue is resolved. Each call is monitored through a unique numbering mechanism and kept track of.

+ A history of calls is maintained to enable review of breakdown and better response by our service engineers.

R&D Team– Leads to Innovations

+ Research Team works on basic experimental situations and identifies key technologies/processes which can be incubated to reality.

+ Development refers to the exploitation of discoveries.

+ Development is concerned with proof of concept, safety testing, determining ideal levels & delivery mechanisms.

GEARED TO SERVICE CLIENTS

+ Adding value to clients using improved processes to attend post sale issues. + Process of translating new ideas into tangible impact to customers.

+ Change that creates a new dimension of performance.

+ Value co-creation systems through a configuration of technology and organizational networks to deliver services.

POCPOC

What is POC?

• POC is proof of concept centre. We display all the technology products. Customers can come to our POC centre to have a look of the product, feel them and also test their applications on it.

• This is a initiative from Mukesh Infoserve to make customer comfortable with the technology they are investing in.

Why POC?

• Seeing is believing. How much ever we explain technology, it is better for the customer to see it functional.

• POC gives the customer the much needed comfort before investing on these products or services.

• It also gives them the confidence to partner with us for the implementation.

Technology exhibited

+ Server consolidation+ IA 64 bit technology+ Infrastructure management+ Availability+ Virtualisation+ Storage+ Back up+ Security+ Client server computing

+ VDI+ Clustering+ HPC+ Security Products

What are the products exhibited?

+ Blade servers+ Integrity servers based on Itanium technology+ VM ware+ Thin clients+ MFP printers+ Veritas+ HP Pc's and Mobile computers

What are the customers benefit?

+ Evaluation of technology before Investing+ Real time simulation+ Hands on+ Porting and testing+ COMFORT

POC Centre