Muhammad Shakoor +966 50 0072 900

owais75@hotmail.com

Hail Saudi Arabia Transferable Iqama

Personal details Position in company IT Support & Operation Support

Experiences 9 Years Above

To work with people who believe in working together, thinking together and growing

together to achieve Strategic Business Goals. My goal is to develop a winning culture

by doing things differently for employee satisfaction and company’s growth ITIL

based services management system. I want to grow with the organization to involving

technical policy making and process implementation.

I am a person with progressive experience well-mannered and articulate IT support

professional with extensive experience more than 9 years of performing diagnostics and

resolving a customer's technical problems via telephone, e -mail and one to one. Having a

proven track record of successfully finding the root causes of problems, resolving them or

forwarding suggestions for improvements. A problem solver who enjoys a challenge and

can work well under pressure and who possesses strong customer service skills, good

communication skills and attention to deal with costumer/Users and look for

costumer/Users satisfactions. Looking for a company which will challenge my problem

solving skills and allow me to Continue to develop my knowledge and potential. Strong

organization and coordination skills with a result oriented approach; facilitation and

process planning skills with the ability to work to deadlines; strong communication

and interpersonal skills. Ability to deal with fast moving ambiguous and unstructured

situations that test the toughness of mind and resourcefulness to the utmost

B.Sc. Bachelor of Science

Karachi University Pakistan 2002 - 2005 Higher Secondary Certificate (F.S.C)

Board of Intermediate Karachi Pakistan 2002 High School Certificate (H.S.C)

Board of Secondary Education Karachi Pakistan 2000

Office 365 Admin Support Skills: Mail Flow Specialty

Microsoft Virtual Academy Aug 2016 Windows Server Administration Fundamentals

Microsoft Virtual Academy July 2016 Microsoft Azure Fundamentals

Microsoft Virtual Academy May 2016

NCB Bank ( Alahli Bank ) Microland Project

IT Support & Operation support Hail Saudi Arabia Feb 2015 - Till Present

To Support end user and all activities, operations IT related on different hub locations and Branches via phone, mail, remotely, providing the training new users and managing tickets and reports, supporting other engineers, Ministry of Health Hail Saudi Arabia

IT Technical &Help Desk Support Feb2014 – Feb 215 To support End User more than 90 Hospitals and PHC via phone, one to one, remotely, via Mail.

New wave Computer Dealers

IT Support & Help-Desk Support Dec 2012 – Feb 2014

To support end user to solve the issue Hardware software all kind of IT related activities. Crystal Laptop Computer Dealers IT Support & Help-Desk Support Oct 2009 – Sept 2012 Compuland Computer Dealers

IT Support & Help-Desk Support Apr 2007 – May 2009 MasterNet Computer Dealers

IT Support & Help-Desk Support Jun 2005 – Mar 2007

Installing, troubleshooting, administering, configuring, all kind of MS windows,

win98, winMe,Win2000, winXp, Vista, Win7,Win8, Win10,

Windows servers, Configuring and installing AD, DHCP, DNS,GP, for

Server 2003, 2008, 2012,

Operating Systems, Mac OS, Linux, Android.

A throughout experience testing, administrating applications, Outlook, Microsoft Office

SQL Server, Citrix, anti-viruses, office 365, Virtual Machines, Azure Cloud.

Complete awareness of building new network with server and the

clients cramping all kind of cables maintaining old networks, trouble shooting, network

Administrating in D.S.L and hub modes. Loading network software, Data structure and

Data Communication Network, Strong experience of troubleshooting and supporting LAN

and WAN Excellent knowledge of supporting and troubleshooting Wi-Fi and Cisco

routers, switches, and firewalls Sound working experience of DHCP and DNS Servers

Proven ability to work under pressure and to meet deadlines Able to present & negotiate at

all levels in a non-technical manner Handled the tasks of troubleshooting basic network

issues on-site and escalate problem to higher level of support, when required

Providing helpdesk support and resolve problems to the end user’s satisfaction Monitor

and respond quickly and effectively to requests received through the IT helpdesk Monitor

Service Desk for tickets assigned to the queue and process first-in first-out based on

priority Modify configurations, utilities, software default settings, etc. for the local

workstation Utilize and maintain the helpdesk tracking software Document internal

procedures Assist with onboarding of new users Ensure each workstation has a computer,

monitor, keyboard, mouse, Hard drive, and any additional specialized equipment Install,

test and configure new workstations, peripheral equipment and software Maintain

inventory of all equipment, software and software licenses Report issues to the Service

Desk for escalation Manage PC setup and deployment for new employees using standard

hardware, images and software Assign users and computers to proper groups in Active

Directory Perform timely workstation hardware and software upgrades as required.

English Reading, Writing, Speaking

Arabic Reading, Writing, Speaking

Urdu Native

Hindi Native

Father’s Name: Muhammad Rafiq

Nationality: Pakistani

Passport No.: CJ5162041

Marital Status: Married

Religion: Islam

Date of Birth: 01/01/1986

Iqama Status: Transferable

Driving License: Yes

Available Upon Request,