muhammad nassr technology manager cv.docx

Muhammad Nassr AbbasKSA Cell: +966598257700Email: [email protected]

SummaryAn IT professional/manager with more than 12 years of versatile experience.- Strong business acumen with exposure to many industry verticals (Governmental and Public Sector, Retail, FMCG, Utilities, Central Banking, Manufacturing) and eagerness to expand to more.- Experience with large business transformation programs enabled by IT initiatives as I was elementary pillar of 5 Mega projects in the region in Governmental and Public sector- Experience in various roles and different types of programs including ERP/SAP implementations, roll-outs, transformations programs, software development projects, support, change management, training, and PMO.- Professional interests include Enterprise Architecture, IT Governance, Change Management, IT Strategy, Strategic Planning, and Strategic Management.Areas where I can most add value: SAP Presales, Consulting Partnering with clients in their Transformation Programs, Solution design , Defining roadmaps, Managing and planning small to medium SAP projects/teams, IT Governance, Aligning project execution to enterprise strategy, Project Management and PMO, Training Management, Change Management.

Employment HistoryOrganization Designation Duration - SAMA (Saudi Arabian Monetary Agency)

- Accenture LLC.SAMA SAP MM Functional Lead

Technology Manager Oct 2014 till present

- Cognizant LLC, Saudi Arabia

- TCS (TATA Consultancy), UAE

Lead SAP DM Delivery Consultant. Lead SAP MM Consultant

Nov2013 till Sept 2014Aug 2013 till Nov 2013

Certified IT Consultants (C.I.C). Cairo, Egypt

Senior SAP MM Consultant & Trainer Mar 2012 till Aug 2013

Siemens LLC. Dubai, UAE Senior SAP MM Consultant& Trainer Mar 2011 till Dec 2011

Post For Systems (PFS) SAP JV. Cairo, Egypt

SAP MM Solution Consultant & Trainer Jan 2009 till Feb 2011

Giza Systems. Cairo, Egypt SAP MM Solution Consultant & Trainer Sep 2008 till Dec 2008

EMAK (ORACLE) Academy. Cairo, Egypt Senior Technical Consultant & Trainer Oracle DBA – Apps DBA

Feb 2008 till Sep 2008

Synergy (Global Knowledge). Cairo, Egypt IT Professional Trainer Jan 2007 till Dec 2007Raya Academy. Cairo, Egypt MS System Admin / SQL

Server DBA & Trainer Jul 2004 till Dec 2006

SpecialtiesMy areas of expertise include:Solution Architecture, Project Management, Business Analysis, Business Process Modelling, Functional and Technical Design, Process and data Migration, Team building and leadership, Development outsourcing,

mailto:[email protected]

Organizational development, Testing and defect management, Business Process Re-engineering, IT strategy development, Implementation planning and support. Product knowledge includes SAP MM/WM, SAP IS-U, SAP Retail, Solution Manager Test workbench. And SAP Data Migration tools e.g. EMIGALL, LSMW, ECATT and IDOC. Database expertise includes Oracle 8/9i/10g MS SQL server 2000 & 2005, System Administration expertise includes Windows Server, Linux and UNIX. Well versed with ASAP and Rapid Implementation Methodologies.

I have excellent understanding of Public and Private Sector Supply Chain Cycles and operations through working in mega projects in Egypt, UAE and Saudi Arabia. ObjectiveSeeking a challenging position as a Manager, Lead or Solution Architect that provides growth potential and professional development in an organization where I can use my technical, professional & academic skills beside my Leadership & interpersonal communication talents, to be able to work with people in a variety of situations and with variety of responsibilities.

Educational QualificationsDegree Specialisation Institution/University Year of

PassingSAP Certified Application Associate

Procurement with SAP ERP 6.0 EHP6 SAP Academy 2014

OCA and OCP Oracle Certified Database Administration and Professional

Synergy / Raya Academy 2007

MCDBA

MCP

Soft Skills

Berlitz English CourseMCIT Scholarship Program

(Microsoft Certified Database Administrator)(Microsoft Certified Professional)

Communication, Presentation, Managing time & surviving stress, Leadership, Technical writing, Train the Trainers SkillsComplete all 8 Levels

Technical, Software, English Soft Skills track

Raya Academy, Egypt

PMEC, Egypt

Berlitz, Egypt

Raya Academy, Egypt

2005

2005

2005

2005

BSc. Commerce, Accounting Faculty of Commerce. Cairo University, Egypt.

2004

Trainings TOGAF 9.1 (On going) ITIL Training PMP Training

Project ExperienceMASA Project : Wave 1Client: SAMA (Saudi Arabian Monetary Agency) – Riyadh, KSA Oct 2014 – Present Industry: Banking (Public Sector) Company: Accenture – Saudi Arabia

Description:MASA Project will help Saudi Arabian Monetary Agency (SAMA) to simplify standardize and integrate its business processes across the entire kingdom and introduce best practices in its organization in step with worldwide development. SAMA is the Saudi Central Bank. Technologies/Tools/Expertise Area: SAP ERP ECC 6.EHP 6, HANA, SAP PI, Web services, Fiori,

Role: SAP MM Functional Lead Consultant

Responsibilities/Contribution:

Currently playing the role of SAP MM Functional Process Lead for Business Analysis, Design, Development, Testing, Training and support of MASA Project Wave 1.

Managing my team in organizational structure and developing close working relationships with stakeholders, SMEs and Technical to guarantee the requested knowledge and information shared and delivered to meet the requested end users requirements

Analysis and gathering the required information and Knowledge transfer needs to be delivered to SAMA employees ( SME, super user, and end user)

Reviewing and Auditing Training Manuals for MM/WM modules which mapped to current SAMA process.

Conduct enablement training to SME’s and Super users. Contributed in design the plan and the process of Testing and training program execution. Support the resolution scooping of defect Issues related to MM/WM module.

TBS- Tactical Billing SolutionClient: Saudi Electricity Company – Dammam, KSA Nov 2013 – Sep 2014 Industry: Utilities (Electricity)Company: Cognizant – Saudi Arabia

Description:Tactical Billing Project will help Saudi Electricity Company (SEC) to simplify standardize and integrate its billing processes across the entire kingdom and introduce billing best practices in its organization in step with worldwide development. SEC is the leading Saudi integrated Electricity Company. Has over 8 million customers and is the largest Electricity retailer. Origin also has significant power generation capacity and is responsible for most of Saudi Arabia's electricity generation.Technologies/Tools/Expertise Area: SAP ISU ECC 6.EHP 6, SAP ERP ECC6, SAP PI, HP Extreme and BizTalk Server.

Role: SAP ISU DM / Change Mgmt. (Training Planning & Development & Delivery)

Responsibilities/Contribution: Played the role of SAP ISU DM Process Lead for Support, Training planning, Development and

Delivery of TBS project at Saudi Electricity Company Managing my team in organizational structure and developing close working relationships with

stakeholders, SMEs and Technical to guarantee the requested knowledge and information shared and delivered to meet the requested end users requirements

Engaged in preparing and conducting training for all phases of Tactical billing solution R1, R2, R3 Configuration and knowledge of Metered Devices, Device Categories, Register Groups, Meter

Reading, Meter Reading Organization, Device Life Cycle, Portions and customisation specific to Connection objects, Premises and Installation. PoD Services, and Service Provider and configuration dependencies on ISU Contract. Well verse of ISU Device management along with related Function modules and standard Reports.

Contributed and configured new Service providers, service types, number ranges for business (BMD) as well as technical master data (TMD) objects, device categories, meter read units, meter read types, meter read reasons, categories, billing line item types, finance document types, company codes in the system.

Analysis and gathering the required information and Knowledge transfer needs to be delivered to SEC employees ( SME, super user, central user and end user)

Develop the needed training manuals through uPerform. Building Support Training Manuals for IS Utilities modules in Bilingual (Arabic and English) mapped

to current SEC billing process. Conduct ISU DM training to different level of users (Super user, Central user, End user, and

SME's). Contributed in design the plan and the process of training program execution. Support the Daily Issues related to DM module which Users might faces on Daily work activities Initial contribution to batch processing exception handling for creating BPEM cases.

RAK e-GOV – Electronic Government Authority (EGA)Client: Ras Al Khaimah Government & Municipality– RAK ,UAE Aug 2013 – Oct 2013 Industry: ERP & Public SectorCompany: TCS (TATA) – UAE

Description: Electronic Government Authority is IT Hub for Government of Ras Al Khaimah. EGA as named is responsible for planning and executing IT Projects for most of the departments of Ras Al Khaimah Government. EGA host the centralized applications and services for the departments.

Technologies/Tools/Expertise Area: SAP CRM 7.0(web-client), SAP Public Sector ECC 6, SAP ERP ECC6 with EHP6 (Mapping of current business processes & Implementation of SAP modules (FICO & MM& SD& CRM & Case Management) that cover all RAK Government departments business processes).

Role: Lead SAP MM Consultant (Development, Training, Support)

Responsibilities/Contribution: Leading and working with the client as a senior support consultant leading the support activities

and assignments for all RAK government sectors and municipality which required a highly bilingual (Arabic & English) expertise and skills to be able to identify the daily issues raised by end users.

Developing testing strategies for EGA which represent SAP best practices and alignment to our approved delivery methodology.

Manage Test Leads & UAT Leads in delivering test services to the program including test planning, specification, development, and execution activities

Understanding client requirements & limitations and advising them on the best approach for testing and supporting.

Worked closely with the technical development team in getting fixes for the defects that have been raised in open/re-open issues status

Managing the execution of various testing cycles for support after go live and rollout. Leadership skills demonstrated through developing and team lead roles covering planning,

reporting, issue & risk management and people management skills.

DMSCO ProjectClient: Al Dawaa Medical Services Company – Dammam, KSA Aug 2012 – Jul 2013 Industry: Retail Company: CIC Certified International Consultant – Riyadh/ Cairo

Description: Al-Dawaa Medical Services Company Ltd. (DMSCO) has been committed for the past 20 years to improve the health sector in KSA as well as offering its customers the best products available in the market. Today, with a network of more than 700 pharmacy spread all over the Kingdom, DMSCO has succeeded in supplying the Saudi market with a wide range of pharmaceutical, medical, nutritional products and cosmetics. -"Pharmaceutical / Retail” Industry. The project was for mapping DMSCO business process with SAP Modules (FICO & GTS- SD- Retail- SD- Whole Sale- MM Retail- WM- CRM with loyalty management - BOBJ with HANA and Mobility) this is one of the largest SAP IS-Retail implementation in Saudi Arabia.

Technologies/Tools/Expertise Area: SAP CRM 7.0(web-client), SAP IS Retail, HANA and Mobility.

Role: Senior SAP MM Consultant (Development, Training, Support)

Responsibilities/Contribution: Business analysis to map all the business process and cycles Preparing material management blueprint solution documents Implementation for the Material Management solution through different phases Leading the functional acceptance tests Creating function specifications for material management customized reports Preparing process based Training Materials: End user manuals(English and Arabic versions) Quick reference guides End user Exercises Preparing tests scripts such as unit testing scripts and integration testing scripts with other

modules (FI-CO , SD, PP and QM) Delivering training to key users Creation for master data uploading programs using Legacy System Migration Workbench (LSMW) Master data templates preparation, Gathering and upload using MS Excel Performing master data upload tasks Preparing authorizations document Post go-live support Participating in period end closing tasks

Universal Home ApplianceClient: Universal Group – Egypt Mar 2012 – Jul 2012 Industry: Industrial Company: CIC – Egypt

Description: Universal group established in 1984 to produce Home Appliance in Egypt. Through flexibility and continuous development, the company has reached exports worldwide countries spreading the Universal brand name as well as various private labels throughout the world.

Technologies/Tools/Expertise Area: SAP ERP ECC 6


Responsibilities/Contribution: Business analysis to map all the business process and cycles Preparing material management blueprint solution documents Implementation for the Material Management solution through different phases Leading the functional acceptance tests Creating function specifications for material management customized reports Preparing process based Training Materials: End user manuals(English and Arabic versions) Quick reference guides End user Exercises Preparing tests scripts such as unit testing scripts and integration testing scripts with other

modules (FI-CO , SD, PP and QM) Delivering training to key users Creation for master data uploading programs using Legacy System Migration Workbench (LSMW) Master data templates preparation, Gathering and upload using MS Excel Performing master data upload tasks Preparing authorizations document Post go-live support Participating in period end closing tasks

Universal Customer ServicesClient: Universal Group – Egypt Mar 2012 – Jul 2012 Industry: Industrial Company: CIC – Egypt

Description: Universal group established in 1984 to produce Home Appliance in Egypt. Through flexibility and continuous development, the company has reached exports worldwide countries spreading the Universal brand name as well as various private labels throughout the world.

Technologies/Tools/Expertise Area: SAP ERP ECC 6


Responsibilities/Contribution: Business analysis to map all the business process and cycles Preparing material management blueprint solution documents Implementation for the Material Management solution through different phases Leading the functional acceptance tests Creating function specifications for material management customized reports Preparing process based Training Materials: End user manuals(English and Arabic versions) Quick reference guides End user Exercises Preparing tests scripts such as unit testing scripts and integration testing scripts with other modules

(FI-CO , SD, PP and QM) Delivering training to key users Creation for master data uploading programs using Legacy System Migration Workbench (LSMW) Master data templates preparation, Gathering and upload using MS Excel Performing master data upload tasks Preparing authorizations document Post go-live support Participating in period end closing tasks

FEWA ISUClient: FEWA (Federal Authority of Water & Electricity) – Ajman, UAE Mar 2011– Jan 2012Company: Siemens LLC. - UAE

Description: The Federal Electricity and Water Authority (FEWA), was established in 1999 to generate and distribute electricity and water in the Northern Emirates of Ajman, Ras Al Khaima, Fujairah and Umm Al

Qwain. FEWA owns and operates six power generating plants and three water desalination plants, having a total installed generation capacity of 990 MW of power and 38 MIG/day of water per day in 2005. Total installed power generation capacity is expected to grow to 2000 MW by 2010.

Technologies/Tools/Expertise Area: SAP CRM 7.0, SAP ISU 6 and ERP 6.

Role: SAP MM/ ISU DM Consultant (Development, Training, Support)

Responsibilities/Contribution: Responsible for designing and implementing the best practices/methodologies as part of SAP Best

Practice with respect to SAP ‘to-be’ processes for Procurement Cycles, Inventory management, Invoice Verification, and billing solutions for data migration records using Emigall and to streamlining processes to align with the best in industry.

Overall assurance checks for migrated data, Setting up the end to end testing requirements post discussions with conversion Architecture for

data migration from the legacy applications to SAP IS-U by drafting Testing Strategy and implement the same.

Functional analysis and providing resolution for the tickets raised by business. Prepare functional analysis reports and test data for the tickets. Adhere to quality, coding

standards and project time line to deliver tickets resolution and subsequent successful test results.

Business analysis to map all the business process and cycles Preparing material management blueprint solution documents Implementation for the Material Management solution through different phases Leading the functional acceptance tests Creating function specifications for material management customized reports Preparing process based Training Materials: End user manuals(English and Arabic versions) Quick reference guides End user Exercises

Mass Food Client: Mass Food Group – Egypt Jan 2010 – Feb 2011 Industry: Industrial Company: PFS (Post For Systems) SAP JV – Egypt

Description: Established in 1996 Mass Food was the first company to produce extruded Breakfast Cereals in Egypt. Through flexibility and continuous development, the company has reached exports to over 45 countries spreading the Temmy’s brand name as well as various private labels throughout the world.


Responsibilities: Business analysis to map all the business process and cycles Preparing material management blueprint solution documents Implementation for the Material Management solution through different phases Leading the functional acceptance tests Creating function specifications for material management customized reports Preparing process based Training Materials: End user manuals(English and Arabic versions) Quick reference guides End user Exercises Preparing tests scripts such as unit testing scripts and integration testing scripts with other modules


Mass Food International Client: Mass Food Group – Egypt Jan 2010 – Feb 2011 Industry: Industrial FMCG Company: PFS (Post For Systems) SAP JV – Egypt

Description: In 2001 Mass Food International has managed to establish over 45 exports markets the business is enjoying a 25% -30% annual growths and continuous development and increase in capacity due product quality, prices and flexibility in exporting its Temmy’s label as well as any requested private label


Responsibilities: Business analysis and identifying the delta requirement Preparing material management solution documents Implementation for the Material Management solution through different phases Participating in functional acceptance tests Creating function specifications for material management customized reports Preparing process based Training Materials: End user manuals(English and Arabic versions) Quick reference guides End user Exercises Preparing tests scripts such as unit testing scripts and integration testing scripts with other modules


ENPOClient: Egypt Post – Egypt Jan 2009 – Dec 2009 Industry: Public Sector (Postal) Company: PFS (Post For Systems) SAP JV – Egypt

Description: Egypt Post is the company responsible for postal service in Egypt. Established in 1865, it is one of the oldest governmental institutions in the country..

Role: SAP MM Consultant (Development, Training, Support)

Responsibilities: Business analysis to map all the business process and cycles Preparing material management blueprint solution documents Implementation for the Material Management solution through different phases Leading the functional acceptance tests Creating function specifications for material management customized reports Preparing process based Training Materials: End user manuals(English and Arabic versions) Quick reference guides End user Exercises Preparing tests scripts such as unit testing scripts and integration testing scripts with other modules

(FI-CO, HR, BI ) Delivering training to key users Creation for master data uploading programs using Legacy System Migration Workbench (LSMW) Master data templates preparation, Gathering and upload using MS Excel Performing master data upload tasks Preparing authorizations document Post go-live support Participating in period end closing tasksGiza Sys (Internal Implementation)Client: Giza Systems– Egypt Sep 2008– Dec 2008 Industry: Software House Company: Giza System – Egypt

Description: Giza Systems, a premier systems integrator and solution provider, supplies the Middle East market with the latest technologies. serve a wide spectrum of the economic sectors, such as Telecom, Oil & Gas, Manufacturing, Utilities, Enterprise, Government and Financial Services sectors..

Role: SAP MM Consultant & Trainer

Responsibilities: Presales activities (Demonstrations, presentations, assessment and scoping). Preparation of project evaluation and blueprint Documentations. Preparation of key-user and end-user training materials and user manuals. Directing projects for making essential changes of business cycles to reach the standard business

levels within SAP ERP requirements. Ensure that project deliverables are completed on time and anticipate issues or conditions that may

impact the original estimate according to SAP implementation roadmap. Customer support and problem troubleshooting by visit or phone. Studies and understands the assigned module(s) for implementation. Understands clearly the identified “Work Around” and continues implementation of the assigned

module(s). Conducts training to the end user on means of operating the implemented system ERP SAP (Material

Management) trainee.

Oracle AcademyClient: Emak Academy– Egypt Feb 2008– Aug 2008 Industry: Software House Company: Emak Academy – Egypt

Description: Emak Consulting dedicated Oracle ERP Consulting unit to provide faster, better and cost-effective Oracle enterprise solutions for customers cross the industries and geographies. And has built deep competencies around functional areas such as financials, HRMS, Manufacturing, SCM and CRM.

Project/ Description : El-Kharafi Head office, Cairo – EgyptReengineering of current business processes & Implementation of Oracle modules (Financial – SCM – HR) that cover all the business processes to enhance its effectiveness and efficiencyRole: Senior Technical Consultant Oracle DBA – Apps DBA & Trainer

Responsibilities: Planning and managing designated project from technical inception through completion. Installing, patching, upgrading and cloning Oracle Database 10, Oracle Applications 11i and R12 on

Solaris, Linux and Windows operating Systems. Migrating Oracle 10g Database from Windows to Linux. Performance Tuning, Auditing & Security on DB. Planning and Implementing backup and recovery strategy procedure using (RMAN) Deliver projects on time and within budget and efficient resource utilization. Scheduling, conducting and participating in project meetings. Training Delivery of Oracle 10g DBA Tracks.

Synergy (Global Knowledge)Client: Global Knowledge – Egypt Jan 2007– Dec 2007 Industry: Software House Company: Global Knowledge – Egypt

Description: Synergy/Global Knowledge offers consulting services on project base, Aligning technology with business, Continuous improvement of technology usage.

Role: IT Professional Trainer

Responsibilities: Professional Trainer delivering the following Tracks: Oracle 10g DBA track Microsoft SQL Server 2000 DBA Windows XP / 2003 Management & Administration

Raya Academy Client: Raya Academy – Egypt Jul 2004– Dec 2006 Industry: Software House Company: Raya Academy – Egypt

Description: Raya Academy offers a range of International Certifications and learning paths to help IT professionals perform competitively in careers in all areas of the industry.

Role: MS System Admin / SQL Server DBA & Trainer

Responsibilities:

Responsible for backups/restores, monitoring SQL uptime, Reviewed and optimized SQL queries, stored procedures, views and triggers from other developers to

achieve maximum efficiency and scalability. Profiled and tuned servers on a monthly basis to ensure fast queries and reports. Wrote installation and procedural manuals for support staff.

muhammad nassr technology manager cv.docx

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