Kempinski Hotel, Emirates MallSecurity l Hospitality l Guest Service

Dubai Experience:

Above of 03 Years& 09 Months

As CCTV

operator /Security

Officer in

Kempinski Hotel

MOE Dubai.

CCTV Surveillance Course : Organized by Security

Shield (UK) in Dubai

Police Academy Dubai

UAE

Graduate Degree:HavingBachelorDegree in Education.

Areas of interest:

1. Security Supervisor 2. CCTV Operator3. Receptionist.4. Tele

phoneAnswering & Call Centre Operator.

5. Data Entry Operator6. Sale Executive7. Auto Cad Operator8. Teaching 9. Assistant Security

Manager. 10. CID Operator. Computer Skills:Auto Cad, Coral Draw, Adobe Photo Shop, Composing& Designing, Office, Presentation, Word, Excel, Power Point, Movie Mixing, In Page, Inter net

Muhammad Aamir Farooq.DPS Certified l CCTV Certified l First Aid & CPR Certified l Graduate l More than 04 Years Dubai Work Experience l 00971525737945 l aamiryoresh256@yahoo.com l UAE Immigration Visa Skype:aamir256g l Working at Kempinski Hotel MOE.

Dealing Security operations As CCTV Operator / Security Officer at Kempinski Hotel Mall Of Emirates, Dubai PO Box 120679 .

Dealing Security operations of Kempinski Hotel including ,1897 Bar l Mosaic Bar l Salaro Spanish Bar l KGrill Restaurant l Aspen Restaurant l Gym Tennis Court l Check In l Check Out l Luggage Scan l Safety Box dealing l Visitor ID Scan l CCTV l Customer Care l First Aid l Communicatio n l Lost & Found l Fire Drill l Evocation Plane l Executive Lounge l 393 Rooms . Education: Graduate in Education (B-Ed) from Allama Iqbal Open University.

Professional Coerces:

1: CCTV (Security System) Operator (From Dubai Police Academy).

2: DPS (From Dubai Police Academy).

3: First Aid Training Course.

4. Computer Application for business Course.

5. Arabic languagesCourse.

Languages:English + Arabic +Hindi + Urdu +Punjabi.

Computer Skills: Ms Office + Auto Cad + Adobe Photo shop + Movie mixing + Drafting + Inter Net. + Mails handling.

Career Objective :

1. Customer Service/Greetings/complaints handling.2. Responsible all Security operations of the Hotel lobby.3. Responsible all security operations of Drive way.4. Handling Luggage scanningl safe box l wakeup call l Security Operation l CCTV5. Incident report making.6. Dealing with Dubai Police/CID/Civil Defence/Ambulance. 7. First Aid/Customer caring.8. Fire/water leakage/theft/vehicle accident/Lost & Found/guest complaints dealing.9. Handling Evacuation plan&fire drill.

Capable1. To Communicate in Arabic / English / Hindi / Urdu / Punjabi Languages.2. To Handle Guest calls and complains.3. To handle Call Centre in Arabic + English +Hindi Languages.4. To did investigation with CCTV Cameras& Dealing with CID/Dubai Police.5. To Making incident Reports.6. To make files in Ms Word/Excel/Presentations.

Work Experience Profile:1. CCTV Operator / Security Officer at Kempinski Hotel Mall of Emirates Dubai(29

Jun 2014 to Current). 2. CCTV Operator in Arjaan Rotana Hotel Burjuman . (Feb 2011 To Jun 2014)

Job Responsibilities:SecurityOfficer.1. Responsible for the provision of recording to Dubai Police on required basis. 2. Being a well discipline and trained Security Officer, having responsibilities have best

interest in taking full care and protection of lives&property of organization at the best.3. To check any suspectactivity.

AcademicQualification:

1. Graduate[Degree in Arts] from Allama Iqbal Open University Islamabad, Pakistan 2005-2006

2. B-Ed [Degreein Education]From Allama Iqbal Open University Islamabad (Pakistan) 2007-2009

3.Higher Secondary School

Certificate (+2 ) From Intermediate board Faisalabad, Pakistan.2004

4.Secondary School Certificatefrom Secondary board.2002.

Professional (Qualifications

&Achievements):

1.CCTVSurveillance

Course : Organizedby Security Shield (UK) in Dubai Police Academy Dubai UAE

2.DPS (DubaiProtect System ) Course Organized by Shield Security (UK) In DubaiSecurity UK.

Police Academy Dubai

UAE

3. First Aid Training Course:First Aid International Ltd. 4. CCTV Training

Course . From Trans

Guards, Burjuman,

Dubai, in Dec, 2010

5. Fire FightingTraining :

Organized by Enforce Security

Services LLC. Dubai UAE

Conducted by OperationsManager.

4. Maintain the highest level of the Guest care at all the time by taking ownership of everyComplaint & request from the Guest, resolve them correctly and promptly.

5. Assists the manager in the planning, coordinating, and directing security and safety programs to include loss prevention, Parking/traffic control, patrolling of physical property, inspection of criminal acts.

6. Conducts follow up investigation report of criminal activitiesand violations of safety standard.

7. Accurately investigate all the incidents in the property and make all the reports accordingly and give feedback to Director of Security.

8. Investigate the lost and found issues and review the incident reports and give the final report to Security Supervisor.

9. Liaising with the emergency services, Police, ambulance and fire service to resolve issues and maintain security and service.

10. Identify unsafe acts, conditions and hazards; check that Emergency Exits are always clear11. Plays a key role during the Fire drill exercise. 12. Worked as a ERT (Emergency response team leader) for the past 4 fire drills successfully13. Resolving the conflicts between the security staff.14. Comply with governmental legislations in terms of trainings and license. 15. Handling night club (only when it’s expected busy).16. Responsible for the provision of recording to Dubai Police on required basis. 17. Responsible for making reports of incidents, unusual happening Sending to Management

updating Chief Security Officer, Operation Manger and General Manager18. Log Book Maintaining. 19. Media/Recording Management /Screen Viewing. 20. Operating the ANPR (Automatic Number Plate Recognition System) 21. Controlling of Fire Fighting Systems in the Hotel and record keeping. 22. Monitoring and controlling C.C.TV’s installed in the Hotel. 23. Working as Information Centre Representative of Kempinski Hotel. 24. Monitoring Access Control System. 25. Responsible for Issuance of Access Card Kempinski Hotel& Record maintaining.

Monitoring the hotel property by Preventive Measures, Detective roles.26. Checking & refilling First aid boxes according to CPR chart. 27. Handling contractors, suppliers & responsible for reception staff safety box. 28. Receiving guests in the hotel lobby maintains the highest level of guest

Satisfaction& standard of services strive for perfection & excellence. 29. Maintain the excellent Clint relationship & establish of network with Guests. 30. Make sure to direct traffic foot and vehicular. 31. Make sure to conduct vehicles inspection together with valet drivers. 32. Water leakage smashing glass malfunction equipment & investigation their sources 33. be aware of fire exits, fire equipment’s& how to utilize it. 34. Maintaining the latest radio system for communication. 35. Providing information to Guests / visitors on telephone regarding Hotel’s Department

telephone numbers, Services, and Guest Services. 36. Receiving calls and complaints from tenants/Guests & informing to the concerned

departments. 37. Coordination with leasing to hand over of key to Guest and Services department regarding

Tenants/Guest complaints. 38. Key handling of Hotel which includes record keeping permanent keys takesover. 39. Contractors, temporary and permanent issuing to tenants and contractors. 40. Responsible to prepare Staff Schedule, Attendance and Overtime. 41. Complete call reports (weekly, monthly, yearly) 42. Providing information to Guests / visitors on telephone regarding Hotel’s

Department telephone numbers, Services, and Guest Services.43. Responsible all security operations of Kempinski Hotel Mall of

Emirates Dubai.

6 . Access Control & CCTV Monitoring

Training . Organized

1. Languages Proficiency:

Language Writing Speaking ReadingEnglish Excellent Fluent ExcellentArabic Excellent Fluent ExcellentUrdu Mother Language Mother Language Mother LanguageHindi - Fluent ________ -

byBurjumanCentre (in-house training) DubaiUAEConducted by

Operations Manager

7.ComputerApplication For Business CertificateinVocational TrainingInstitute.8. AutoCAD a tSubhan BuildingDesigning CentreHobbies.

Snooker, Study, Making new friends, Travel,Personal informationDate of Birth: 25-02-1987Sex:Male l Height:5’10”Weight: 70 KgCivil Status: MarriedReligion : IslamPassport No.CT8962731Reference:Available on request

DPS l CCTV l First Aid l Check In Dealing l Check Out Dealing l Luggage Scan Dealing l Safety Box dealing l Visitors ID scanning l Dealing Security operations of 1897 Bar l Dealing Security operations of Mosic Bar l Security Operations l Dealing Mosic Bar Security Operations l Fire l Communication in English,Arabic,Hindi,Urdu,Punjabi l Gust Dealing l Replying Mails l Investigation Dealing with Ambulance , Police ,CID l Incident Report making l Fire Drill & Evocation plan l Access Passes l Handling Keys l Documentation l Patrolling l Observation l radio & Announcement l Communication l Quick Response.