mtn mobilemoney

7/28/2019 MTN MobileMoney

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Say Yello to a w

o cash managereedom

- everywhere you go!

MTN Mobile


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MobileMoney key words

MobileMoney PIN: a dedicated PIN is setup to secure MobileMoney

transactions. This PIN is dierent rom your phones PIN

User : anyone holding a phone with a MobileMoney SIM card is a user

Merchant : all MobileMoney authorised dealers

Wallet : the personal and confdential place on the mobile or all cash managemen

transactions

Internet banking : My MTN is available on the internet to manage your Wallet and

process transactions rom a computer


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Welcome to cash management that is simply irresistible!

1. Introducing MTN MobileMoneyMobileMoney handles all cash management rom your mobile phone, including cre

a Wallet, perorming instant person-to-person cash transers, paying your bills and s

much more.

Dealing with money has never been saer. Its so easy, its simply irresistible!

2.1 Getting Started

a. Grab a valid photo ID Card (e.g. Voter ID, Drivers License, Student ID or Passport)

b. Go to your nearest MTN Customer Service Centre or MobileMoney Authorised

Merchant*

* (visit www.mtn.com.gh or complete list o MTN Customer Service Centres and MobileMoney Authorised Merch


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c. The Merchant or branch captures your personal details and gives you a

MobileMoney SIM card

d. Insert the MobileMoney SIM card into your handset. Ater receiving

an SMS asking you to register

e. Select My MTN menu on your mobile phone

. Select MobileMoney

g. Select Register

h. Select ID type and enter ID number (e.g Voter ID, Drivers License, Student ID

or Passport)

i. Enter a 4 digit PIN (MobileMoney PIN) o your choice

(Please keep this MobileMoney PIN confdential)


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Your MobileMoney PIN will be used when transacting MobileMoney business on

your mobile phone or when using your MobileMoney card

j. Re-enter your MobileMoney PIN

k. You will receive a message confrming that your MobileMoney Wallet has been

activated


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2.2 Using your MobileMoney Wallet on your phone

The MobileMoney menu on your mobile phone is set out as ollows:

Transfer Money: Mobile User, Non Mobile User, Favourites

Pay Bill

Top Up Airtime

Load Wallet: MobileMoney Scratch Card, From Bank Account

Allow cash out: Cash Out on, Cash Out O

My Wallet: Check Balance, Mini statement, Favourites, Change

MobileMoney PIN, Manage MobileMoney Card, My Web login

Dial Call Centre

Use star(*) instead o dot(.) or all transactions with pesewas eg 1*5 instead o 1.5


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2.3 Tips on key menu unctions

(a) Transer money

Mobile User

To make payment to a Mobile User, enter the recipients mobile number, repeat the

mobile number, enter the amount, the reerence (optional) and your MobileMoney

The system will debit your Wallet.

For Mobile User with MobileMoney Wallet, the system will credit the recipients Wal

SMS notifcation messages will be sent to all parties with the transaction

For MTN Mobile User without MobileMoney Wallet, the system will create and credit

Wallet with the amount and send an SMS notifcation to the recipient to register a

MobileMoney Wallet and receive the cash.


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Non Mobile User

To transfer money to a Non Mobile User from your phone.

Enter a secret code, the amount, reerence (optional) and your MobileMoney PI

You will receive a token (number) on your phone. You will have to provide the

receiver with the token (number) as well as the secret code to enable him to ca

out the money.

Favourites

To allow payment to a short name that you have set up on your phone, enter t

short name, the amount, reerence and your MobileMoney PIN.

The system will debit your Wallet and credit the recipients Wallet.

You will both receive SMS notifcation message with the transaction detail.


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(b) Pay Bill

To pay your utility bills rom your phone. A list o all utility companies availabl

will be presented. Select the name o the utility company, the amount, the

reerence (compulsory) as well as your MobileMoney PIN.

(c) Top Up Airtime

To top-up airtime, enter the desired top-up amount, the recipients MTN

number (optional i own number), repeat the MTN number and enter the

MobileMoney PIN. The system will debit your MobileMoney Wallet and send

MTN airtime to top-up the recipients MTN number.


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(d) Load Wallet

MobileMoney Scratch Card

To load money on your Wallet rom a MobileMoney scratch card.

Enter the scratch card PIN number and your MobileMoney PIN.

From Bank Account

To load money on your Wallet rom your bank account. Enter the amount andyour MobileMoney PIN. Your bank account is debited and your Wallet is credited

with the amount.

*Your bank must be a participating MobileMoney Bank


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Cash In

To load money on your Wallet with cash.

Go to your nearest MobileMoney Authorised Merchant.

Hand over cash to Merchant

Merchant enters your MTN number, repeats your MTN number, the amount,

Merchants user id and MobileMoney PIN

The system will debit the Merchants MobileMoney Wallet and credit yourMobileMoney Wallet.


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(e) Allow Cash out

To enable the withdrawal unctionality through a Merchant on the system.

Go to Menu

Select Allow Cash out

Turn Cash outon

Go to your nearest MobileMoney Authorised Merchant.

Merchant enters your MTN number, repeats your MTN number, the amount,

Merchants user id and MobileMoney PIN

You will receive a request on your phone to conrm Cash out

Conrm and enter your MobileMoney PIN

The system will credit the Merchants MobileMoney Wallet and debit your

MobileMoney Wallet. The Merchant will then pay you the money.


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() My Wallet

Check Balance

To check your MobileMoney Wallet balance:

Go to Menu

Select Check Balance

Enter your MobileMoney PIN

You will receive a response with your balance.

Mini Statement

To request for a Mini Statement:

Go to Menu

Select Mini Statement

Enter your MobileMoney PIN

You will receive a Mini Statement via SMS detailing your last 5 transactions


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Favourites

To add or delete short names or mobile numbers you want to make

payments to.

Change MobileMoney PIN

To change your MobileMoney PIN:

Go to Menu

Select Change MobileMoney PIN

Enter your current MobileMoney PIN

Enter your new MobileMoney PIN

Re-enter new MobileMoney PIN to conrm change


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Manage MobileMoney Card

To link a new MobileMoney card to your Wallet, use the Link MobileMoney

menu and follow instructions. You can also use the MobileMoney Card On m

activate your MobileMoney card i it was previously turned o, or the

MobileMoney Card O menu to prevent further use of the MobileMoney c

case it went missing.

*Your bank must be a participating MobileMoney Bank


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My Web login

To log into the internet access channel: http://mobilemoney.mtn.com.gh/

Enter your mobile number as the username on the log-in page

The system will present a challenge* (number) on the screen

Enter the challenge* and your MobileMoney PIN on your phone under My

Web login menu

You will now be logged into the internet cash management portal

*This is a security eature on the MobileMoney web page


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3. Money Transer rom Merchant

(a) To MobileMoney User

To make payment to a MobileMoney user, the Merchant will enter the recipients

mobile number, repeat the mobile number, enter the amount, the reerence (opti

the Merchants user id and MobileMoney PIN.

The system will debit the Merchants Wallet and credit the recipients Wallet. SMS

notifcation messages will be sent to all parties with the transaction detail.


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(b) To Non MobileMoney User

To send money to a non MobileMoney user, the Merchant will enter the senders

ID number and the amount. The sender will enter a 4 digit secret code and repea

the secret code. The Merchant will enter user id and MobileMoney PIN.

The system will generate a token (number) that is presented to the sender.

The sender must give this token (number) and secret code to the recipient to

cash the money.


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( c) Recieving Money

To receive money through the MobileMoney Network:

Go to an Authorised MobileMoney Merchant

Present your photo ID and token (number) to the Merchant

Enter your 4 digit secret code

When the transaction is conrmed, the Merchant pays you themoney


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4. Tips or choosing secure MobileMoney PINs

For security reasons the following is recommended

Do not use the same digit more than twice, e.g. 2223 or 1666

Do not use more than two digits that follow on from each other,

e.g. 1239 or 6321.

Should you choose to use the same digit more than twice,

or have more than two digits following on from each other in sequence, you

will be asked to choose a dierent PIN. This is a security precaution.


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Do not use any of your ID numbers, date of birth or any variations o those

numbers.

Memorise your selected MobileMoney PIN. Do not write it down anywhere

Do not give your MobileMoney PIN to anyone under any circumstances

5. Error messages

Should you receive any error messages on your mobile phone or on the Interne

portal that you do not understand, please call 111 for more information.


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For more information, call us free on 111 with your MTN mobile phone or

email us at [email protected]

This call is free from any MTN mobile phone.

Or visit us at www.mtn.com.gh

See terms and conditions of purchase included in this pack.

mtn mobilemoney

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