TOTAL QUALITY MANAGEMENTAnd its Implementation in Massey Ferguson Pakistan (Millat Tractors (LTD))

Presented by: Mohammad Mohsin Raza (IE-11-05) Syed Mohammad Ali Jafry ( IE-11-07) Ashraf Hussain (IE-11-35)Questionnaire The questionnaire of the MTL industry is filled up by:Mohammad Wasim (Assistant manager Quality)We are very thankful to Him.Introduction of Company:

Millat Tractors Limited (MTL) is Pakistans leading engineering concern in the automobile sector. An ISO 9001:2008 certified company for its Assembly Plants of Tractors, Engines, Industrial & Agricultural Products, as well as Material Testing and Gauge Control Laboratory.

Mission StatementMillat: to be a market leader in agricultural tractors and machinery, building Companys image through innovation and competitiveness, grow by expanding market and investing into group companies, ensuring satisfaction to customers and stakeholders and to fulfill social obligations

Vision Statement Millat: to be a global group of companies, recognized for a range of quality products with innovative design capabilities.

ELEMENTS of tqm in mtlCustomer SatisfactionContinuous Improvement LeadershipCommunication Training & Education Supplier Involvement Of Employees Process approach

Customer Satisfaction:MTLs primary goal is to ensure customer satisfaction by improving itsManufacturing processesEliminating wasteDelivering product on time at a competitive price through a committed team, driven by innovation and adhering to Health & Safety Standards.

In Continuous Improvement:MTLs Objectives: By continuously improving performance, aim to generate earnings sufficient to ensure a secure future for the Company and to protect and increase shareholders return. To enhance creativity and job satisfaction, provide employees opportunity for personal development. Be an integral part of national economy with a strong sense for responsibility to society and the environment.

In Leadership style:Top management supporting long term quality improvement.Department heads are involved in quality improvements process at all levels, giving their full attention and show sincerity in quality works.Clear cut communication of quality policy and objectives.The degree to which top management is committed with quality, it results is in increase profit.

About Communication, they said:In Millat, work instructions are given to employees to work effectively.There is horizontal communication hierarchy in Millat, it enables workers to directly communicate their matters to managers.Customer and supplier feed back is communicated to everyone in the organization so customer errors can be respond in an effective way.

Training and Education:In Millat, management is committed to fully educate and train people with new technology and processes.Quality control techniques are advanced and understood for employees.Quality related training is give to all level of management.Optimal Resource availability for training.

Supplier:Selected on the basis of quality not costAs well as being fully aware of customers needs and expectations, each person respect the needs and expectations of their suppliers. The ideal situation is an open partnership style relationship, where both parties share and benefit.

Involvement of Employees :Quality circle, or employee involvement type activities are implemented.Degree to which employees are recognized and awarded for their quality performance, in return they will give their full attentionTop management push decision making to lowest possible level.Different departments have friendly relationship. They meet frequently to solve problems.Work teams are directly involve in goal/objective setting.

Process Approach:Process is defined as per desired output.Establish clear responsibility, authority and accountability for managing process.Evaluation of possible risk and impact of process on customer.Interface identified of process and function of organization.Inputs and output are defined.

At the End: Millat it is not the company of one man, its the company of workers. Millat groups are divided into shares, and the shares are bought by the workers that work there.This is one of the factor that the Millat has high morale in Quality.