mstr insurance mobile july2011
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Business Intelligence Solutionsfor Insurance
MOBILE INTELLIGENCEMOBILE INTELLIGENCE
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Leader in Business Intelligence for Over 20 Years
Business Intelligence (BI)
The process of transforming raw data into meaningful information to enable more
effective business insight and decision-making
MicroStrategy, Incorporated (NASDAQ: MSTR)
Founded in 1989
Leading independent business intelligence software vendor
Over 1 million business users at over 3,000 organizations
Direct operations in 42 cities in 23 countries around the world Over 70 patents pending or issued
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Leader in Business Intelligence for Insurance
7 o the 10 Top Global Insurance Companies use MicroStrategy
MicroStrategy Supports Hundreds o Insurance Companies Worldwide Amlin Plc
Assicurazioni Generali SpA en Belgique
AXA
Barmer Ersatzkasse
Caixa Seguradora S.A.
Carl Warren & Co.
GEICO
Generali Group Genworth Financial Mortgage
Insurance Company Canada
Grange Insurance
Guy Carpenter & Company, LLC
Helvetia Versicherungen AG
Indiana Seguros S.A.
Knappschaft
La Capitale Assurances Generales
Nationwide Mutual Insurance Company
NRNBERGER Lebensversicherung AG
Ocaso, S.A.
Pacic Life Insurance Company
RACC Automvil Club
Samsung Life Insurance
Sanitas Grundversicherungen AG
Sara Assicurazioni
Seguros Generales Suramericana S.A.
Zrich Service GmbH
Wawanesa Insurance
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Insurance Customer Success Stories
Helping Insurance Companies View
and Understand Complex Risks
The Generali Group is one o the top ve players in the global insurance
& nancial markets. Within the Generali group, the Generali Employee
Benets (GEB) strategic unit is solely dedicated to providing solutions in
the eld o Employee Benets or multinational corporations. Built in less
than two weeks, GEBs dashboard provides an immediate business benet
because it helps identiy trends and critical issues, improving protability.
With MicroStrategys dashboard, GEBs customers can analyze up to ve
years o historical data in easy-to-consume graphical displays, and access
a comprehensive and consolidated view o account details.
Analyzing and Managing
Policies, Claims, Risk, and Agent
Productivity Across the Enterprise
Nationwide, based in Columbus, Ohio, is one o the largest diversied
insurance and nancial services organizations in the world, with more than
$158 billion in assets. Nationwide has deployed MicroStrategy across its
enterprise, and has 27 MicroStrategy applications in production, primarily
ocused on our business areas: personal lines policy analysis, claims
management, risk management appraisal, and agent productivity.
Financial Reporting and
Monitoring Policy and Claims
Metrics to Improve Perormance
Wawanesa is a Canadian mutual company owned by its policyholders. It
is one o the largest property and casualty insurers in Canada. Wawanesa
plans to use MicroStrategy or corporate nancial reporting, as well as
monitoring business metrics related to insurance policies and claims. With
MicroStrategy, Wawanesa employees can gain valuable insights into product
distribution and claims processed by geographic area to better understand
business perormance.
Enhancing Insight on Customer
Behavioral Patterns to Drive Sales
GEICO is the ourth-largest private passenger auto insurer in the United
States. It provides auto insurance coverage or more than 8 million
policyholders and insures more than 13 million vehicles. GEICO uses
MicroStrategy to analyze over 20 terabytes o customer and sales data to
monitor and improve GEICOs corporate perormance and enhance insight
into customer behavioral patterns. With MicroStrategys dashboards and
one-click analysis, GEICO personnel can seamlessly gain greater insight into
sales activity to enhance customer relationships and generate sales growth.
Nationwide
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Insurance Customer Success Stories
Helping Insurance Companies
View and Understand
Complex Risks
Guy Carpenter & Company, LLC is the worlds leading risk and reinsurance
specialist and member o the Marsh & McLennan Companies. Guy
Carpenter uses MicroStrategys business intelligence sotware, along with
mapping technology, to provide its insurance company clients with a highly
visual and intuitive display o natural or man-made event data. The i-aXs
platorm oers a suite o easy-to-use Web-enabled tools that help insurers
view and better understand complex risk exposure inormation.
Improving Product Design,
Customer Management, and
Cross-and Up-Sell Opportunities
Grange Mutual Casualty Group, based in Columbus, OH, is a $1 billion
insurance provider. Hundreds o Grange Insurance associates, including
territory managers, portolio managers, and customer management
personnel, use MicroStrategy to analyze our terabytes o data to identiy
areas o improvement in product design, customer management, and to
recognize cross-and up-sell opportunities. Grange Insurance users also
rely on MicroStrategy to assist them in increasing the protability o each
product, region, and agent.
Optimizing Business Processes and
Aligning IT to Strategic Objectives
Helps Drive Corporate Perormance
Amlin is a leading underwriter o specialist insurance and reinsurance and operates
in both the Lloyds o London and Bermuda markets. Amlins vision was to
transorm its business by developing a system to provide Corporate Perormance
Management (CPM), optimize business processes, and directly align IT strategy to
corporate strategy. Amlin can now analyze broker and underwriter perormance
not only on price, but also on the critical issues o contract wordings and
claims perormance. MicroStrategy BI has acilitated cultural and organizational
change or Amlin as part o a wider business transormation process.
Improving Customer
Relationships Using Business
Intelligence
Mongeral AEGON is the result o association between two major insurers:
the Mongeral - Brazils oldest insurer, ounded in 1835, and AEGON - one
o the largest insurance groups in the world, operating in more than 20
countries. In 2008, Mongeral AEGON chose MicroStrategy to strengthen its
customer relationship management unction. To extend customer loyalty,
Mongeral had to deepen its knowledge about customer buying habits and
expectations and oer suitable products.
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Solutions for Insurance
Optimize Proftability Across
Customer Demographics, Product
Lines, and Distribution Channels
Insurance companies struggle to understand and act on
actors driving operational protability. Access to accurate
and fexible protability metrics provides benets well
beyond the oce o the CFO. For example, marketing
personnel can consider accurate revenue and cost mix
across various customer demographic sets beore nalizingcampaigns or budgets; and distribution and product
proessionals can derive superior insight while considering
product, channel, and demographic strategies.
MicroStrategys Protability Optimization solutions or
Insurance deliver best-in-class accuracy and fexibility,
enabling users at all levels to monitor and visualize key
protability metrics. Perormance by channel, product,
geography, or customer demographics are examples ointeractive possibilities. In addition to summarized data,
authorized users can drill into detailed revenue / cost
structures to generate new insights. Mobile dashboards
allow users to stay in touch with key protability metrics
while on-the-go. Finance and business users can easily
collaborate and share a secure view o operational
protability inormation, simpliying complex
what-i analyses.
Proftability Optimization
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Solutions for Insurance
Analyze Distribution Channel
Perormance
Evolving consumer preerences are pressing insurers
to continuously monitor channel mix and
perormance. As newer channels such as social media
provide increased access to the consumer, analyzing
channel perormance is becoming a critical imperative.
Distribution and marketing executives need
comprehensive channel perormance inormation totake proactive actions to improve the eectiveness
and consistency o all customer touch points.
MicroStrategys Distribution Analytics solution or
Insurance can help executives compare and analyze
key metrics or channel perormance such as Policies
in Force, New Policies & Cancellations across Product
Lines, and Perormance by Customer Demographics in
visually insightul graphical interaces, including geo-
spatial output. High touch mobile dashboards allow
distribution executives and regional line managers to
be alerted on channel perormance through intuitive
exception reporting at an enterprise or granular level.
Distribution Analytics
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Solutions for Insurance
Analyzing and Managing the Claims
Process
Claims management is a critical process in the
Insurance lie cycle. Quick and ecient claims
processing increases customer satisaction, optimizes
settlements, and minimizes expenses. Analyzing and
proactively managing the end-to-end process across
regions, loss types, product lines, and business units
helps Insurance companies better understand their
most critical components in operational eectiveness
and customer retention.
MicroStrategys Claims Management solution or
Insurance can help executives visualize and drill into
key metrics on claims perormance such as Cycle Time,
Average Settlement Amount, and Claims Expense at
an enterprise or transaction level. Complex inormation
can be presented in graphical interaces that encourage
user interaction and discovery o insights.
Claims Management
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Solutions for Insurance
Managing Vendors On-the-Go
Evaluating the eectiveness o vendors and partners
providing claims service is a critical part o the claims
management process. Mobile access to vendor and partner
perormance inormation helps claims managers ocus on
problem areas that require attention while in the eld.
MicroStrategys Vendor Management solution or Insurance
provides critical inormation on vendor perormance in a
fexible, mobile interace. Mobile users can drill into keymetrics such as Claims Volume, Repair Cycle Times, and
Average Expense across Vehicle and Claim Type, Region, or
Business Unit. This application is optimized or smartphones
or use in the eld, but provides a powerul, consistent
interace to data resident across disparate source systems
(accounting, vendor, and claims) within the enterprise.
Vendor Management
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Commercial
Brokerage
Personal
The MicroStrategy Difference
The MicroStrategy Platorm is Uniquely Suited to Meet the Complex and Varied
Needs o the Insurance Industry
The MicroStrategy Difference
P&C
Life &
Annuity
Education & Licensing
ProducerPerormance
ConversionPerormance
Predicted LietimeValue
ChannelPerormance
Agent & BrokerPerormance
DistributionManagement
Product PerormanceAnalytics
Pricing Optimization
Renewal Propensity
UnderwritingAnalytics
UnderwritingPerormance
Mass Claims
Process Optimization
Cycle Time Analysis
Speciality Unit /Vendor Management
Recoveries &Subrogation
Portolio Exposure &Loss Analytics
Wealth Management
Product ProtabilityOptimization
Enterprise Risk
Management
Solvency II /RegulatoryCompliance
Statutory &Management
Reporting
CorporatePerormanceManagement
Reinsurance Analysis
Shared Services(Finance & HR)
Underwriting /Product Mgmt.
Claims
Next Best Action
DemographicsAnalytics
Social Media
Intelligence
Customer Protability/ Lietime Value
Cross Sell / Up Sell
CampaignEectiveness
MarketingPortolio
ManagementSales &
Distribution
Executive Dashboards
Catastrophic RiskExposure
Portolio Analysis
Reinsurance
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Why Do Tier One Insurance Providers Turn to MicroStrategy?
Only MicroStrategy Meets the Unique Regulatory, Multi-Channel, Operational
Efciency, and Data Volume Requirements o the Insurance Industry
on the fastest, most
robust BI platform...
Industrial StrengthHigh Perormance Delivered Even at
the Highest Scale
Non-stop Operations
In-memory Performance
Highest Scalability
Complete Security
to complete any type
of analysis...
All Styles of BIEvolving Requirements Fully
Supported Out-o-the-Box
Predictive Analytics
Dashboards
Reporting
Alerts & Monitoring
Analysis
when and where
you need it.
All InterfacesInormation Delivered Where
and When Users Need It
Mobile
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Channel Overview
Web
Catalog
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The Platform for Insurance Business Intelligence
MicroStrategys ExtensivePlatorm Experience ConveysDirectly to Mobile BI
The MicroStrategy platorm is built on one unied, organically-
developed architecture. This platorm provides a number o critical
capabilities to ensure that it is truly enterprise-class:
Rapid Development and Deployment using WYSIWYG point-
and-click design in the MicroStrategy integrated development
environment.
High Scale and High Perormance across user scale, data scale,
and application scale on the astest, highest perorming business
intelligence server.
Economies o Scale as the system grows with the minimum
number o IT personnel and the ewest servers.
Write once, run anywhere Flexibility rom a single service-
orientated architecture to satisy multiple devices and clients
without additional integration or device-specic translation.
Openness and Extensibility via MicroStrategys SDK and
extensive library o APIs.
Secure Data Access Model designed to provide robust data
protection using a ull range o technologies and security models.
Comprehensive Administrative Control consistent with
mission-critical system operation.
Unmatched Analytical Power against entire data warehouses
using data mining, predictive, statistical, nancial, and
mathematical analyses.
MicroStrategy Mobile Business Intelligence
FASTER TO DEVELOP Quickly design apps that oer a superior user experience, knowing that inrastructure code such asnetworking, security, data management, and sensor integration is already built-in.
NO CODE REQUIRED Customize the look, eel, and behavior o your app using an array o nely-designed, iPhone-optimized
displays and controls. MicroStrategys intuitive point-and-click interace makes conguration easy.
EASIER TO MAINTAIN Accelerate deployment o new apps and stream app updates with the MicroStrategy Mobile application
platorm, so users always have easy access to the latest, most up-to-date inormation.
Browser
email
Desktop / Laptop Mobile
Full Spectrum of
Developer ToolsFull Spectrum of
Admin Tools
MicroStrategyWeb
MicroStrategy
Intelligence Server
MicroStrategy Transaction Services
MicroStrategyMobile
WebProfessional
DesktopDesigner
EnterpriseManager
CommandManager
ObjectManager
IntegrityManager
Architect
Databases TransactionalApplications
WebsiteContent
CubeDatabases
SDK
Office
xx
x
Portals
x
Windows iPad
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BlackBerryiPhone
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Mobile Intelligence or the iPhone, iPad, and BlackBerry
Native App Experience
Purpose-built, workfow-driven apps that
quickly and easily guide users through their data
to discovery, analysis, or decision. Apps ully
leverage mobile device capabilities, including the
multi-touch interace, sensors (GPS or camera),
communications (voice, email, text), and more.
Enterprise Grade
Designed to deliver the higher levels o
perormance and scalability demanded by mobile
apps. MicroStrategy delivers in-memory, multi-level
caching, ROLAP analytics, robust security, easy
extensibility, and comprehensive administration
eatures designed or enterprise deployments.
Fast to Develop
Fast, code-ree app development via
MicroStrategys metadata-driven, point-and-
click paradigm. Build rich, interactive BI apps in
just days. Speed deployment by building once
and deploying across platorm to iPhone, iPad,
BlackBerry, browsers, Microsot Oce, or portals.
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Visualize Patterns and Trends in Your Data
Time Series
Visualizations
An Extensive Library o Graphs
BubbleChart BoxPlot
Bar and LineChart
Area andLine Chart
WaterfallChart
3D BarGraph
Histogram
Gantt Chart
Radar Chart
Line Chart
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CameraUpload picture of damaged asset to expedite
claims processing decisions
Visual Inormation
Employees update the claim fles with text and visualdata at the point o inspection
Visual information gives context to claims
Capabilities Finally Made Possible with Mobile Technology
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Act on Information
From Insight to Action
Monitoring your organizations perormance in
the palm o your hand is a powerul business
capability. Interacting with that inormation to
approve reerrals, submit applications, change risk
data, and capture inormation at the moment o
insight takes that power to a new level.
MicroStrategy Transaction Services lets people
act on business inormation rom a mobile device
such as the iPad and iPhone, as well as rom a
dashboard on any web browser. For example,
quick and ecient claims processing increases
customer satisaction, optimizes settlements, and
minimizes expenses. While it is useul to manage
claims using metrics such as cycle time, being
able to take action is game changing. With a
transactional mobile app in hand, an adjuster in
the eld can quickly update existing claim les at
the time o inspection, as well as input new claims.
MicroStrategy Transaction Services
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Empower Your Staff to Take Action on the Move
Review all business
items requiring your
action
Denyrequests at the
tap of a button
Approverequests
based on information
presented
Reassess ongoing
requests by asking the
requestor for more
information
Move Forward. Request Management in Real Time.
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Partners in Insurance Solutions
Strong Partnerships with Over 200 World-Class Providers
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What MicroStrategy Customers are Saying: The Buzz
Actionable Information to Make
Proactive Decisions
Business intelligence is a strategic priority that will provide actionable
information to help us enhance operations and make more proactive
business decisions. Following a thorough evaluation of leading BI
providers, we selected MicroStrategy because of its integrated
BI platform, ease-of-use, and low total cost of ownership.
- Wawanesa Insurance
Strengthening Customer
Relationships
Mongerals cost of customer acquisition is high. When we lose a customer
in less than a year, these costs are not recovered. The goal is to retain
customers for at least three years. To extend customer loyalty,Mongeral had to deepen its knowledge about customer buying
habits and expectations and offer suitable products. The
business intelligence software helps differentiate our offerings, better
serve clients, and also measure our internal performance metrics. For
example, if we see an increase in service cancellation in a particular
region, we can act quickly and work with distribution channels.
- Mongeral Aegon
Run Operations Efciently and
Better Serve Customers
MicroStrategy gives us a comprehensive view of our business
and enables us to better serve our customers and run our
operations more efciently. Our diverse business generates volumes
of data and MicroStrategy provides our associates with analytically-
based and actionable insight to make more effective decisions that
positively impact our bottom line.
- Grange Insurance
Comprehensive View of Risk
Exposure
An integrated business intelligence platform is important to
our service offering, as it helps our clients obtain quick, easy
and in-depth analyses of their portfolios for a more completepicture of their risk exposure.
- Guy Carpenter & Company, LLC
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A Made Up Title
Copyright Information
All Contents Copyright 2011 MicroStrategy Incorporated. All Rights Reserved.
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Patent Information
This product is patented. One or more of the following patents may apply to the product sold herein: U.S. Patent Nos. 6,154,766, 6,173,310, 6,260,050, 6,263,051, 6,269,393, 6,279,033, 6,567,796, 6,587,547, 6,606,596, 6,658,093, 6,658,432, 6,662,195, 6,671,715, 6,691,100, 6,694,316, 6,697,808, 6,704,723, 6,741,980, 6,765,997,
6,768,788, 6,772,137, 6,788,768, 6,798,867, 6,801,910, 6,820,073, 6,829,334, 6,836,537, 6,850,603, 6,859,798, 6,873,693, 6,885,734, 6,940,953, 6,964,012, 6,977,992, 6,996,568, 6,996,569, 7,003,512, 7,010,518, 7,016,480, 7,020,251, 7,039,165, 7,082,422, 7,113,993, 7,127,403, 7,174,349, 7,181,417, 7,194,457, 7,197,461, 7,228,303, 7,260,577,
7,266,181, 7,272,212, 7,302,639, 7,324,942, 7,330,847, 7,340,040, 7,356,758, 7,356,840, 7,415,438, 7,428,302, 7,430,562, 7,440,898, 7,486,780, 7,509,671, 7,516,181, 7,559,048, 7,574,376, 7,617,201, 7,725,811, 7,801,967, 7,836,178, 7,861,161, 7,861,253 and 7,881,443. Other patent applications are pending.
COLL-1008 0511MicroStrategy Incorporated 1850 Towers Crescent Plaza Tysons Corner, VA 22182 1.888.537.8135 www.microstrategy.com
Copyright 2011. All rights reserved.
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