INNOVATETHROUGH MOTIVATION

MSP Services OverviewKEVIN KIRKPATRICK – OWNER, MSP INC

Agenda

• About us

• IT Challenges

• Our Approach

• Our Services

• Next Steps

About UsMSP INC

•Pre-eminent Managed Service Provider

– “Provide organizations with predictable, business-focused IT services that optimize operations, manage risk and deliver measurable business value to our customers.”

•Experience

– <years> in operation, # of employees, certifications

– Focus on <niche> and <location>

– <methodology>

•Comprehensive Services Offerings

– <offering name 1>

– <offering name 2>

•Capable

– <infrastructure & resources>

– <certifications>

• Unpredictable, costly downtime– Staff and corporate productivity are impacted when your

systems are not functioning properly

• Managing IT Costs– Amount and predictability of ongoing cost

• Management Time– Time and effort of non-technical staff overseeing problem

fixes

• Risk and Exposure– Security

– Data loss or theft

– Compliance uncertainties

– Interruption of vital IT services

• Strategic Issues– Lack of accountability or ownership of problems

– Lack of optimization

IT ChallengesISSUES IMPACTING YOUR BUSINESS

Our ApproachPEOPLE, PROCESS & TECHNOLOGY

Our Approach

Assess

Detailed analysis of your current environment, reporting on issues and actionable items.

On-board

Initial maintenance activities, projects, and remediation required to stabilize your technology.

Manage

Ongoing delivery of monitoring & maintenance designed to keep your business optimized.

Protect

Application of industry best practices for security & backup management.

Optimize

Enterprise class technology and staff to keep your infrastructure optimized. Critical issues are identified, reported, and resolved in real time.

PEOPLE, PROCESS & TECHNOLOGY

Network Operations CenterSUPPORTING YOUR BUSINESS IN THE BACKGROUND

Our Services

Essential IT Support

• Our team of field engineers and NOC

support group are available to assist

with all your day to day IT support or

project requirements.

à la carte

• Individual IT services that target a

specific need, allowing you to select

only the services you require.

Proactive

• Management plan designed to support

key IT systems. Delivers value

through operational reliability and

preventing issues.

Managed

• Fully outsourced solutions, designed

to fulfill an organizations entire IT

requirements.

FLEXIBLE SOLUTIONS TO MEET YOUR NEEDS

Essential IT Support

Resolution Speed:

• Onsite & Remote

Assistance

Pricing:

• Competitive hourly rates

• Discounted blocks

available

Essential for all

Businesses:

• All clients receive• Access to our NOC

Engineers

• Regular asset, network health & warranty reporting

• Advanced diagnostic technology

DAY TO DAY TECHNOLOGY SUPPORT

à la carte CUSTOMIZABLE MENU OF SERVICES

• Simple, cost effective

solutions that meet

your specific

requirements.

• Select the right mix of

services for your

business.

• Customize a unique

solution tailored to

your needs.

À la carte Options Description

IT Support Essentials Having trouble keeping track of you IT assets? Wish you had a better way to get faster support? This is the answer for you.

Professional Monitoring There is no better way to know what is going on in your IT environment and therefore, no better way to speed up recovery when an issue occurs.

Patch Management Never worry about having your patches up to date again. Let the experts ensure that your windows and non-windows patches are at a secure level.

Managed Anti-virus Total desktop security solution including Anti-Virus, Anti-Malware, Hosted Intrusion Protection.

Managed Anti-spam 80% of all virus are delivered via email. This service offers perimeter protection preventing unwanted email and spam from reaching your network or users.

Managed Backup Ensure business continuity through scheduled back-up of critical data and restoration in the event of data loss. Apply industry best-practices for the protection of your data against loss through regular on-site backup.

Managed Replication Moving your data offsite daily provides an additional layer of protection in the event of a disaster at your site. Critical data and restore information is housed in our secure data center.

Managed Compliance Reporting Meet regulatory compliance requirements for less than your phone bill each month. Being prepared for the audit is much cheaper than paying for it.

Proactive

• Significantly improved overall

system reliability and

performance

• IT spending focused on issue

avoidance and service

optimization rather than

‘fighting fires’

• Predictable network and

system management costs

• Improved security

• An outsourced IT

management solution

NETWORK MANAGEMENT, MAINTENANCE & MONITORING

Program Elements Included Services

Proactive Server Advanced Performance MonitoringKey Application Maintenance

OS Patch ManagementScheduled Preventative Maintenance

Proactive Workstation OS Patch ManagementScheduled Preventative Maintenance

Availability Monitoring

Proactive Backup Backup Deployment & ConfigurationBackup Performance Monitoring

Backup Software UpdatesScheduled Backup Jobs

Proactive Support Quarterly Network Health Review

Additional Network, End-user & Network Support Billed at T&M Rates

Proactive Security Anti-Virus Monitoring & ManagementAnti-Spam Monitoring & Management

Proactive Network Router/Switch Monitoring

Fully Managed

• Total cost predictability

• A single monthly fee for a complete IT solution

• Lower total cost of ownership and management

• System reliability and performance

• Highest level of response to issues

• Minimize risk of intrusion, data theft and lost productivity

• Focus on your core competence and

not your network

• Costs less than hiring internal IT staff

FULLY FIXED FEE IT OUTSOURCING

Program Elements Included Services

Managed Server Advanced Performance MonitoringConfiguration Management

Key Application MaintenanceOS Patch Management

Real Time Server OptimizationScheduled Preventative Maintenance

Managed Workstation Advanced Performance MonitoringConfiguration Management & Enforcement

OS Patch ManagementReal Time Workstation OptimizationScheduled Preventative Maintenance

Managed Network Firewall Management & MaintenanceRouter MonitoringSwitch Monitoring

Managed Security Anti-Virus MonitoringHosted Anti-Spam

Integrated Anti-Virus ManagementRegular Vulnerability Scanning

Managed Backup Backup Deployment & ConfigurationBackup Performance Monitoring

Backup Software UpdatesScheduled Backup Jobs

Data Center Replication & Disaster RecoveryPlanning

Managed Support Monthly Network Health ReviewUnlimited Network, End-user & Network Support

Next Steps

Select Services

Technical Assessment

Solution Proposal