msc & my creations overview

MICROS Supply Chain | myCreations Overview 1


Content

myCreations is a

comprehensive and integrated

suite of applications designed

specifically for retail, food

service and manufacturing

businesses to develop and

protect their brands, manage

their suppliers and ensure full

end to end product and

supplier management.

myCreations is the 3rd generation of the award winning Creations portfolio

from MICROS Supply Chain (MSC) launched in 1995, the Creations evolution

has been driven by unique collaboration between our internal market experts,

our acclaimed software developers and our clients. This latest generation

brings greater configurability, empowerment and visibility connecting every

user across the supply chain, whilst maintaining its renowned depth in all

aspects of supplier and product management functionality. In addition its

advanced reporting capabilities, multi-national interfaces and extended

portfolio of products enables full integration across the end-to-end process,

reliably bringing products to market quickly and safely worldwide.

MSC and myCreations at a glance page 3

myCreations history page 4

I’m myCreations page 6

myCreations suite page 7

myCreations process management page 8

myCreations implementation page 9

myCreations 6D approach page 10

myCreations solution survey page 11

myCreations price guide page 12

myCreations differentiator page 13

myCreations return on execution (ROX) page 15

myCreations summary page 16

Thank you for your interest in our products and services, I have been with the business since the early 90's and I am very proud of the award winning prod-ucts we have created and the experience, credibility, integrity and success my team have bought our partners.

Paul Woodward, founder and Managing Director


MICROS Supply Chain (MSC) at a glance

1st to market, pioneering this technology in 1995 Product turnover $12m (19% growth 2012) Head Office UK with locations in US, Germany and Hong Kong Dedicated infrastructure and global resources UK centre of excellence for research and development Part of Micros Sys Inc, $1bn global business in 165 countries

Over 100 clients worldwide 18 supply chain portals (40% growth 2012) 35,000 supply chain users 250,000 products worth $60bn p.a. 90% UK market share, leader worldwide with 66% market share of all solutions used Award winning application and services

Specialised business unit employing 80 worldwide 50% market practitioners, 50% software professionals All products designed and implemented by users Founded and developed by our leadership team Localised knowledge, centrally collected and developed Alliance partners offering value added services and modules

Ground up, best of breed design specialised modules $1.5m annual R&D investment Core based design configurable and tailored to all markets Plug and play technology to scale to all needs Multi-lingual, multi-national capability

Tesco Stores PLC Tesco International Fresh & Easy Sobeys Brakes Bros Metro Cash & Carry Makro Cash & Carry

Sainsbury Iceland Foods Booker Cash & Carry Waitrose H-E Butt Wegmans Daymon Worldwide

Cooperative Morrisons Carlson TGI Fridays Greencore Bakkavor CMI Bodyshop International

Joanne Boyd North America New York, USA

Prestige SFB Asia Hong Kong

Matthew Morgan United Kingdom Nottingham, England

Lisa Bahmann-Rocher Mainland Europe Frankfurt, Germany

myCreations Alliance

Trusted experts in the complete journey


myCreations history

In 1995, Paul Woodward and Simon Tucker began the research and

development of a product specification management system for the private

label supply chain market. Launching ProdSpec version 1 in 1997.

British Bakeries

Long Clawson Dairies

Moy Park Poultry

Youngs Bluecrest (Findus)

Over the next 18 months over 40 food manufacturers across the

UK adopt ProdSpec for managing retailer product specifications.

Recognising the potential of holding the data electronically,

Tesco approach RSC to develop the first ever product development

and compliance lifecycle system, Due Diligence IT (DDIT) is launched

in 1999 along with ProdSpec version 2.

RF Brookes

Irwins Bakery

HL Foods

Dairy Crest

Premier Foods, Kerry Foods, Greencore, Uniq Foods, Manor Bakeries, Hitchin Foods, Express Dairies and over 100 more...

Tesco Stores

After the success of DDIT at Tesco and the continued growth of

private label products in the UK market, ASDA Wal-Mart and The

Big Food Group adopt DDIT. RSC introduce the world’s first

collaborative environment for their supply chains to adopt.

This led to a

redevelopment of ProdSpec

and the introduction of NPD

and formulation

management modules for

the supply chain market. No

longer just a spec

management system,

ProdSpec is re-launched as

Creations NPD.

MICROS Supply Chain (MSC) started out as a bespoke software development house

called RSC for the food manufacturing market. In the 80’s, the business launched an

ERP solution establishing a loyal client base still using this system today. However, as

competition significantly increased the need to offer complimentary products became

vital and so our story begins...

ASDA Wal-Mart

The Big Food Group


As the market recognised the efficiencies being experienced by

DDIT users, in their ability to respond to market needs and

incidents, all private label retailers started to consider their

options. To meet this growing demand RSC redeveloped DDIT

into a complete collaborative product development and

compliance portal, rebranding and launching Creations PLM in

2003.

Safeway

Somerfield

Tesco upgrade to Creations PLM

MICROS Systems acquires the RSC business,

recognising the global potential and worldwide

market needs.

With the growing demand on brand owners to provide greater

consumer information and comply with more diligent

legalisations, whilst innovating with global products and markets,

MICROS identified the need to take Creations to the next level

offering a scalable global platform inclusive of modules developed

specifically to meet every process across the end to end lifecycle of products,

artwork and suppliers. In 2008 a 4 year redevelopment project began re-

branding Creations generation 3 as myCreations and launching the first

modules in 2011.

Tesco International

HE Butt (US)

Brakes Bros

myCreations version 1 was officially launched in 2012 with

the complete set of product and supplier lifecycle and

compliance management modules. Enabled for

internationalisation, Tesco, Metro and Carlson roll-out

across 32 countries complying with local language and

legislative requirements.

Carlson TGI Fridays (US)

Metro Cash & Carry (DE)

Wegmans (US)

Bakkavor Foods

NSF CMI

The Co-operative

During 2013 MICROS will release myCreations Version 2 enabling

greater international features, multi operational controls and full

supply chain traceability.

Morrisons upgrade to myCreations

Daymon Worldwide

Waitrose

Sainsbury's

Morrisons

Body Shop International

Fresh & Easy (US)

Booker Cash & Carry

Iceland Foods Sobeys (Canada)

Creations wins 6 industry awards for innovative use of IT and supply chain collaboration (2 in association with ASDA Wal-Mart)


I’m myCreations

I’m personalising my workspace

I’m monitoring my projects

I’m sourcing my products

I’m evaluating my suppliers

I’m auditing my sites

I’m managing my tasks

I’m scoring my vendors

I’m formulating my specifications

I’m validating my compliance

I’m inspecting my quality

I’m tracing my materials

I’m controlling my standards

I’m tracking my artwork

I’m efficient I’m confident

I’m empowered

I’m using myCreations

I’m interrogating my data

I’m collaborating


myCreations suite

Project programme planning Stage gate management Project tracking Brief management Resource management

Policy document management Document lifecycle management Readership and acceptance tracking Publication management Mandatory control management

Contact management Compliance management Audit and visit management Incident alert management Scorecard management

Product specification synchronisation Quality attribute management Product surveillance management Quality check management Quality trend analysis

Product lifecycle management Product specification management Pack copy and artwork brief management Product relationship management Product compliance management

Artwork lifecycle management Content certification Image verification Artwork approval management Digital asset management

myCreations unique range of applications have been designed specifically to meet the needs of each function and

process, ensuring the very best of breed capability for every user.

Integrated together all modules offer an end to end

workflow ensuring reliability, accessibility and

efficiency across the supply chain and each process.

User defined apps page

User and urgent action management

Favourite and recent activity management

User defined data lists and views

User defined system and data language myW

ork

spac

e

System administration

System and legal glossary admin

Company glossary management

Company and user admin

Workflow and category admin myC

om

pan

y Pre-defined industry reporting

Pre-defined company wide reporting

User defined query reporting

User defined dashboard reporting

Report scheduling

myR

epo

rts

myCreations core modules


myCreations process management

Our experienced market specialists will follow the

end-to-end process cycle demonstrating the full

capability, efficiency and benefits across the all

users.

Pre-defined industry re-porting

Pre-defined company wide reporting

User defined query reporting

User defined dashboard reporting

Supplier Policy Process

Management of key supply chain policy documentation

Controlled access to relevant vendor information

Visibility of receipt and acceptance of issued material

Secure access to internal documentation

Project planning

Utilise templates to build consistent and reliable project plans

Manage project details through standardised Briefs and attachments

Allocate and monitor project resource

Schedule projects and manage timelines

Regulate completion of activities through Stage Gate controls

Secure environment for collaborative internal / external projects

High level visibility of plans, bottlenecks and project status

Supplier Selection Process

Controlled introduction / approval of vendors and their plants

Desk-top pre-audit review of vendor capability

Wide range of configurable audit templates

Collaborative involvement of vendor, auditors (inc. 3rd parties)

Workflow management of audits and non-conformances

Supplier Compliance Process

Controlled vendor approval and review processes

Validity of registration/certification to external bodies

Vendor performance review and scorecarding

Vendor audit and visit scheduling, management and reporting

Scheduling and reporting of forthcoming audits

Identification of non-compliance issues

Supply chain alerting of quality incidents

Product Compliance Process

Product specification directly linked to vendor record

Modular and tailored product specifications

Complex product structures inc. multi-size, multi-pack formats

Data validity and integrity via user defined rule sets

Collaboration to progress spec status from 'Draft' to 'Active'

Assured compliance with current legal standards

Visibility of the source of all components within a product

Identification of allergen status within the product

Generation of approved and locked product label information

Version control of Pack Copy files

Artwork Process

Artwork built directly from locked Pack Copy file

Auto-upload of data into artwork template

Error checking of artwork layout and text

Certification of content against latest Pack Copy file

Side-by-side version review

Real-time, collaborative artwork review and annotation

Digital Asset Management

Product Quality Process

Extensive product quality standard recording

Remote receipt inspection and test against product standards

Data capture via hand held devices

Graphical trending and analysis of quality data

Exception reporting of out of spec conditions

Product Tracking Process

'Farm to Fork' Supply Chain traceability

Upstream and downstream item/ lot visibility

Capture of Batch / Finished Product / Shipment data

Complex and branching product flows

Visibility of quality test results and Certificates of Analysis

Supply chain quality documentation e.g. HACCP, Audit reports

myWorkspace

Supply chain news management

Workflow and urgent action management

Team and individual task visibility

Favourite and recently used navigation

myReports

User defined database views

Query, search and extract data

Dashboard and management reporting

myCompany

Multi lingual configuration

Database access controls

Glossary management


myCreations implementation

Ensuring our solutions deliver on our promises and continue to meet your goals depends fundamentally on our

implementation approach and on-going support services. Over the past 20 years we have developed award winning

practices and solutions to manage the system installation, change management across your organisation,

configuration to your specific needs, internal roll-out, supply chain adoption and continuous improvement and user

support.

Learn your processes Advise on best practice Define and configure your solution Build your solution Test the end to end process

Guide on change management Support internal adoption Teach your supply chain users Engage with your supply chain Ensure user adoption

Provide user experienced guidance Advise on initiatives and changes Assist and guide users locally Assist in the system operation Help and support users worldwide

Research market initiatives Review and define change Share and agree direction Introduce new functionality Evolve our total offering

Supply Chain Engagement The success of your deployment is highly dependent upon the adoption and effective use by your supply chain. MSC recognise that each supplier will vary in their experience of product specifications and these type of solutions, therefore requiring a blended approach of personalised interaction and recorded activities to assist them directly and provide material anytime from anywhere.

Online tutorials Feature level videos with voice over Standardised to support industry consistency Available online anytime

User Guides Tailored feature and content level PDF’s Optional multi-lingual versions Stored centrally for reference anytime

Scheduled online webinars Tailored live briefings on objective & benefits Question and answer opportunity Recorded live for playback anytime

On-boarding support Pro-active telephone helpdesk support 5 Step communication programme Optional multi-lingual engagement

Online webcasts Tailored feature and content level video Focused on Brand Owner content Recorded for playback anytime

User clinics Scheduled access to a product specialist Feature focused topics and ‘walk-ins’ Available throughout the contract term


myCreations 6D Approach

MSC have developed a range of best practices on the direction of our products and services, discovery

and evaluation of your needs, delivery and activation of your solution, definition of your change

management needs, deployment and roll-out across your business and supply chain, and the

continued development of our solutions in collaboration with you.

This 6D approach provides a consistent framework with shared experiences that can personalised to

your requirements. Each practice is managed by experienced market practitioners who have helped

develop these programmes from a user perspective. Our aim is to provide a total solution inclusive of

product, services, experience and guidance.


myCreations Solution Survey Programme

When making any considerable purchase it is essential you are assured that the purchase is fit for purpose, safe and can

be delivered reliably to you. It is also vital to the vendor that your requirements are understood and your expectations

are accurately set, allowing them to deliver to their promise.

We at MSC provide solutions to enable our clients to protect and develop their brands. Like you, protecting and

developing our brand is important to us and only by delivering on our promises to you will we achieve this. Therefore

we have designed a 3 day Solution Survey Programme (SSP) to enable you to experience all aspects of adopting

myCreations from trialling and testing the features, reviewing the usage, understanding the deployment options,

examining the return on investment justifications and getting to know each other; as the right ethos, commitment,

integrity and approach are vital to a successful and long term partnership.

As this is a joint assessment and survey of the requirements, solution fit and relationship benefiting both businesses we

offer the SSP as a complimentary service in return for your investment in time to the programme.

To ensure the SSP is successful we welcome the opportunity to invite each department in the process to experience

myCreations through specialised 2-3 hour workshops conducted by one of our industry practitioners and product

experts over a 3 day period. In parallel, one of our business consultants will review with you the deployment options,

financial options, IT policies and considerations, resource needs and return on investment potential.

At the end of the SSP we will provide a comprehensive report detailing our findings and recommendations to you on

the ideal myCreations solution. In conjunction with this we will be able to provide an assured proposal accurately

setting out the solution components, prices and services relevant to meeting your specific requirement. This ensures

that all aspects have been considered, reviewed and agreed allowing us to set your expectations reliably. Additionally,

this also enables consistency and focus throughout your on-going evaluation and deployment to the agreed objectives.

The following SSP workshops have been designed to maximise your experience of myCreations and follow a logical flow

across the end to end product development and quality programme. In addition we ask to meet with your key

sponsors, to establish their directives and commitment, and your IS teams to explore any IT considerations and policies.

Day 1, Introduction and Project

Evaluation

Day 2, Core PLM capability and

requirement workshops

Day 3, Extended PLM capability and

requirement workshops

Introduction to MICROS Workshop 4, Project planning and

monitoring process

Workshop 9, Artwork lifecycle process

Introduction to myCreations Workshop 5, Supplier selection

process

Workshop 10, Product quality process

High level product demonstration Workshop 6, Supplier policy process Workshop 11, Product tracking

process

Workshop 1, Implementation timeline

and resources

Workshop 7, Supplier compliance

process

Summary and close

Workshop 2, IS policy considerations Workshop 8, Product compliance

process

Workshop 3, Price and funding model

options

Summary and close

Report

and

Proposal

Completed and sent within 5 working days of the SSP


myCreations price guide

myCreations has been designed to be adopted by all sizes of business across every vertical and layer

within the supply chain of consumer products. The entire suite of applications and services are modular

and can be purchased based upon your level of requirements, internal capability and budget.

To assist you in evaluating myCreations we have created this price guide to help explain the options and

set your expectations for when charges will apply.

As an analogy that we believe everybody is familiar with, the myCreations

price model is very similar to that of the telecommunications market. In

simple terms consider myCreations as the handset with a variety of feature

options that determines the purchase price. Then there is a maintenance

support fee per quarter entitling you to helpdesk support, product updates

and version upgrades. Also, the option of how you pay for your calls, texts

and data, i.e. either through a contracted fixed fee per month, so you know

exactly what your spend is, or pay as you go at a cost per minute, allowing

you to control costs according to your need. Finally, the option of paying the

provider to set-up, configure and transfer your data across or simply taking

the default factory settings and managing this yourself.

A myCreations proposal will also have the same 4

price components as the analogy above. These are:

1. A perpetual licence determined by the

number of modules, features and internal

users specified. This is purchased and paid for

upon delivery of the core solution.

2. An annual managed service fee paid per quarter providing you with user helpdesk support, application

updates, version upgrades and application hosting.

3. The option of either; a fixed annual licence based upon a selected tariff for an expected volume of suppliers

and products paid per quarter over the contracted term. Or, pay as you go, allowing you to be billed each

quarter for the actual volume over that period.

4. Implementation services allowing MSC to manage a programme of activities to configure the solution to your

needs, support internal change management programmes, manage the supply chain on-boarding and if

required modify the application exclusively to you. Or alternatively, following an initial set-up, handover to

your internal teams to perform the above services.

Proposals are provided following an on-site

survey. For more details please contact one

of our sales team on the below telephone

numbers.


myCreations difference

Introduction

In today's market it is growing increasingly difficult to identify true differences between vendors that you can

trust. As a specialised provider in our space, we argue there are very few close competitors although if you

research using terms like Product Lifecycle Management you will find many. Most however are generic and

although on paper indicate all the items expected, they do not have the functional depth, knowledge and

experience of brand and private label product development and quality, specifically in food. We would

therefore like to draw your attention to our differences for your consideration and hope this helps with your

evaluation.

Why Micros Supply Chain

Our values… our leadership began the business in 1995 pioneering the research with several retailers and

food manufacturers before launching our award winning product in 1997. Our ethos has always been to

Learn, Execute, Assist and Deliver on our promises, adopting this LEAD approach across every function

within the business. Although a minor interpretation, it is significant to us that we share a close client

relationship instead of servicing a customer. As you are, we are passionate, proud and protective of our

brand and ensuring we meet your goals enables us to meet ours.

Our clients… we are fortunate that we work with some of the best brand and private label providers across

the world. Our partnerships over the last 15 years have enabled us to deliver high quality and functional

solutions that frankly have been honed to perfection by some of the most demanding companies to reach the

highest quality. Long may this continue.

Why MSC over our competitors?

Our people… we employ food and non-food, quality and product development practitioners to design,

collaborate and advise on the use of our solutions. 50% of our business have sat where you are and

experienced your situation, challenges and concerns and bring understanding and knowledge to ensure we

guide and support you. Our user perspective ensures our continuous improvement and new product

programmes, supported by our highly professional and skilled software analysts, developers and quality

engineers, meet both today's and tomorrow's requirements.

Our focus… we are passionate and dedicated to myCreations and not distracted by offering sourcing, trading

and general IT services to the market. We utilise our specialised experience and knowledge to offer a fully

comprehensive end-to-end solutions for all our clients.

Our depth… unlike other solutions, which offer process management workflows collecting and managing

data sheets, we offer specialised integrated applications for product and supplier development and

compliance that have been designed from the ground up to meet the specific requirements of this market.

Our heritage… we are committed to offering solutions that enable brand protection, compliance and due

diligence efficiently and reliably to clients who are passionate, proud and protective of their brand. Our

collaborative environment ensures right first time, enables quality improvement and inevitably improves both

the speed and success of products to market. We do not offer systems that tick a box to meet a speed to

market demand.

Our leadership… we were 1st to market in our specialised field in 1997; having led the market for over a

decade with our award winning generation 2 solution, we recognised the need for the next generation based

upon the changing global dynamics in consumer goods. In collaboration with our clients and partners we are

pleased to introduce the 3rd

generation of these systems that uniquely combine true collaboration, visibility

and control to every user individually across a global stage.


Our reach… we offer our application through a global solution incorporating tailored e-learning programmes

for every multi-national user plus worldwide helpdesk and online support. Our localised implementation

teams and specialised multi-lingual supplier engagement programmes ensure adoption across your supply

chain no matter where they are. Through global alliance partners and a worldwide infrastructure of service

centres in over 160 countries we can serve you as your global, around the corner partner.

Why MSC over internal development?

Our expertise… the myCreations application has been built to meet the specific requirements of collaborating

with your supply chain on the development, quality and compliance of your products. Our internal industry

practitioners and global alliance partners ensure our solutions continue to meet market initiatives and

legislative requirements. This on-going and rapidly growing demand on you and your IT solution is often

overlooked and not accounted for in cost and resources within your internal IS providers.

Our priority… your solution is our business and our number 1 focus. Regrettably, quality and compliance

solutions are not always regarded as business critical compared to point of sale, inventory or procurement

solutions and therefore often downgraded by internal IS departments in their response levels to the business.

Our development… why reinvent and continually invest in enhancing your internal solution when statistically

over 80% of your requirements will be driven by market initiatives and policies, that are shared by your peers

across the industry. Our product development programmes involve client and alliance collaboration to enable

Micros to continually invest in these enhancements and keep you informed and tooled to meet these

requirements.

Misleading statements

In a competitive environment it is sometimes too easy for vendors to position themselves in a manner that

could be misleading. Common claims are for example, stating the size of their business as parent turnover

instead of the turnover of the product being sold, claiming long lists of clients who may be customers but are

not users of the product you are buying, and promoting a global presence when actually this means they sell

globally.

We hope our claims do not mislead and ask you challenge us to assist you in a true evaluation and start a

relationship based upon trust.

“I have been with the business since the early 90's and I am very proud of the award winning products we have created and

the experience, credibility, integrity and success my team have bought our partners. At Micros Supply Chain we don't install

systems, we deliver solutions and promises ensuring our partners continue to trust and respect our capabilities. With our

unique 50/50 blend of industry specialists and IT professionals we are able to relate to every situation and provide advice and

specially designed software solutions.

Using our core and award winning application suite called Creations, we have developed in partnership with many of the

world’s leading private label retailers and manufacturers some of the most advanced product and supply chain lifecycle

systems managing over $60bn worth of product today. Our commitment is to ensure we help you succeed against your goals

and recognise that everybody and every business is different. Through partnership we can explore, collaborate, create and

generate from our core products a perfectly tailored and proven solution for you. “

Paul Woodward, Founder and Managing Director, MICROS Supply Chain


myCreations return on execution (ROX)

MSC recognise the challenge faced by the majority of quality compliance departments in justifying spend.

Traditionally seen as a cost centre and often undervalued as part of business growth strategies all expenses have

needed to be argued as tangible return on investment statistics. However, all this is now changing as more and more

regulative requirements expose the liabilities on the brand owner highlighting the need for greater due diligence and

collaborative processes across your supply chain to avoid greater costs, penalties or in extreme situations the down

fall of a brand.

Our Return on Execution (ROX) explores both the tangible benefits possible as well as the fundamental reasons why

a business must deploy processes to protect their brand and deliver safe, reliable and trusted products to the

market.

It is a fact that both revenue growth and potential

cost savings can be achieved through improved

quality procedures and collaborative supply chain

data management.

Accuracy of data drives expectations, predictions

and credibility. A trusted brand can be innovative,

introduced into new markets and survive most

industry incidents. Accuracy of data also drives

efficiency reducing costly rework activity and

25% Improvement in speed to market

75% Reduction in rework activity

40% Overall administration saving

40% Productivity gain

Trusted rapid response

Labelling from a single source of truth

Confidence in new product launches

Ability to adapt quickly

Improved working environment

Flexibility to respond

Collaborate from anywhere

Promote awareness

“There are many ways to grow and promote a brand, it takes just one incident to destroy it.”


MSC | myCreations

About MICROS

Global provider of product and supplier management software

Employing 50% users and 50% software developers

Part of MICROS Systems Inc. a Nasdaq listed $1bn company

Servicing over 10,000 businesses used by more than 40,000 users worldwide

Managing over 350,000 products worth $60bn annually

Joanne Boyd

North America

[email protected]

New York, USA

Phone: +1 585.670.9248

MICROS Supply Chain | myCreations regional offices

Matthew Morgan

United Kingdom

[email protected]

Nottingham, England

Phone: +44 (0) 845 602 9985

Lisa Bahmann-Rocher

Mainland Europe

[email protected]

Frankfurt, Germany

Phone: +49 (0) 6123 795 905

Supply chain collaboration Compliance validation 70% glossary controlled Specialised product category specifications End-to-end workflow activity Stage gate planning and monitoring Spec, copy to label integration Artwork annotation and approval Quality capture assessments Collaborative incident analysis Query and dash board reporting Improved efficiency across the supply chain Speed to market improvement Earlier risk assessment Increased productivity Reliable source of data Instant and global access to information Fast response to incidents Compliance reliability Instant product data traceability Communication window to suppliers Brand protection Brand development Brand leadership Brand quality Proven reliable partner Worldwide capability Globally used solution Credible market specialists

MICROS Supply Chain

micros-supplychain.co.uk

+44 (0) 845 602 9985

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