mrxtalks live 3: postcards from the edge
TRANSCRIPT
Customer Experience: Postcards From The Edge And What
They Mean For Researchers
Adrian Swinscoe
MRXTalks Live
24th Jan 2017
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Postcards From The Edge
AssumptionsCross-Border & Cultural Differences
EmotionsThe Forgotten
The Map Is Not The TerritoryEthics
BalanceHabituation
OpportunitiesQ&A
Agenda
Source: https://www.flickr.com/photos/38834306@N00/2548218258/
“Your assumptions are your windows on
the world. Scrub them off every once
in a while, or the light won't come in.”
Alan Alda
Assumptions
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Cross-Border & Cultural Differences
Emotions
Source: https://www.flickr.com/photos/32323502@N00/26931016384/ , https://www.flickr.com/photos/71727291@N00/499222002/ and https://www.flickr.com/photos/60652642@N00/4037299931/
“Your assumptions are your windows on
the world. Scrub them off every once
in a while, or the light won't come in.”
Alan Alda
The Forgotten
The map is not the territorySource: https://www.flickr.com/photos/16956705@N05/27040460354/
Ethics
Source: https://farm6.staticflickr.com/5688/21773060701_75cbf7deff_o.jpg
Balance
Source: https://www.flickr.com/photos/38869431@N00/8331686714/
Habituation
Source: https://www.flickr.com/photos/58953999@N00/13289570443/
Opportunities
Thank You
Source: https://www.flickr.com/photos/39415781@N06/7888171192/
That’s All Folks!
Questions?
My Contact Details
If you would like to discuss any of the content today please get in touch:
http://www.adrianswinscoe.com/
Mobile: 07971 608821
https://twitter.com/adrianswinscoe
https://www.linkedin.com/in/adrianswinscoe