MQM 356

Transferrable Skills

General Management Consulting Skills

Human Performance Improvement Process (HPI) (Especially interviewing and questioning)

Performance Gap (What IS vs What NEEDS to be) Blue Booklet

Root Causes of a performance problem (Not always training)

Course Objectives - Performance, CRITERIA (Quality, Quantity, Time, Standards), Conditions

Skills Hierarchy and Prerequisite skills

Criterion Tests/Skill checks

Kirkpatrick 4 level Evaluation System

Instructional Design Experience

Curriculum Design Experience

Recognizing Performance Issue Experiences (leads to need analysis)