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Mahindra People Transport SolutionsAn Introduction

1

Mahindra Logistics, a leading 3PL player, part of the USD 16.9

bn Mahindra Group

Strong parentage

and brand

Group operations span

18 industries and

100+ countries employing

over 2,00,000 people

Group vision for

Mahindra logistics

We are extremely

excited about Mahindra

Logistics as a group

company and envision

it to grow to become a

leading global player

with compelling

service offerings for

all our customers

“

We are committed to

creating innovative

solutions & delivering

excellence in operation

for all our customers.

Our PTS business has

set benchmarks in the

industry for employee

transportation services

and continues to better

its own standards

each day

“

Anand

Mahindra

Chairman,

Mahindra

Group

Pirojshaw

Sarkari

CEO,

Mahindra

Logistics

Group companies

Finan

cial

Servi

ces

FARM EQUIPMENT

AUTOMOTIVE

AFTERMARKET

DEFENSE

2-WHEELERS

Worlds largest Tractor

company in terms of

volumes sold

Market Leader in the

SUV/Pickup segment

Leading Telecom

Services and Software

Exporter

“Amongst Forbes Global

2000 “Most Powerful

Companies in the World”

PARTNERS

2

Strong pan India presence with a turnover of over 2,000 crore

SCM businesses

People transport solution business Strong pan India presence of MPTS business

In-plant stores and line feeding

business at 28 mfg. locations

Over ~25,000 large vehicles

deployed a month

12 offices; only organized

national player

Deploy 4,000+ vehicles per day

Over 5mn square feet of

warehousing space

Over 4,500 drivers and 500+

business partners

Over ~50,000 people experience

our services everyday

200+ operating sites pan India

Jaipur

Delhi

Patna

Kolkata

Chennai

Hyderabad

Coimbatore

Bangalore

Cochin

Mumbai

Pune

Ahmedabad

3

Serving market leaders across our focus sectors

ITES Manufacturing

Telecom

IT

Consulting

4

Our solutions and services

Automated Billing & MIS

End to end

managed

service1

Fleet

management2

1

Employee roster

Technology

solutions3

Route allocation

Vehicle Allocation &

Deployment

Security and

Compliance Check

Vehicle TrackingCustomer feedback

3

Vehicle

Management

System

Tracking

System

Routing

System

Feedback

Management

System

Roster

Management

System

Performance

Management

System

2

5

Solutions offered by Mahindra PTS business

End to End

Managed Service

Fleet

Technology

solutions

Green

Fleet

Corporate

Consumer

Services

VAS

Activity

Rostering & route allocation

Security & compliance check

Vehicle deployment & tracking

Alert & Feedback management

Vendor management service

Automatic MIS & billing

Small, mid sized vehicles and

SUV’s

Tempo Travelers and Buses

App based interactions

Rostering & routing

Vehicle deployment & tracking

MIS and billing

Alternative fuel vehicles

Shuttle service for corporate

employees

Consultancy services

Outcome

Faster vehicle/route allocation

Optimized route generation

Improved vehicle utilization

Enhanced safety and compliance

Regular feedback collection

Real time employee tracking

Routine performance report

Fleet for small and large group movement

Flexible fleet mix deployment

Optimized Routes & vehicle utilization for

cost efficiency

Real time tracking for safety

Analytics dashboards for account managers

GHG and Carbon footprint management

Nodal pick up & drop

Direct payment by employees

Complete RFP and RFQ management

Route and fleet optimization

A B

6

Configured to deliver a seamless experience

Tech Enabled Services

Mobile apps for Drivers, Supervisors and

employees to facilitate real time visibility

SOS solutions built into the apps

Daily performance MIS updates

Customer Relationship Mgmt.

Structured periodic reviews of each

account

Dedicated KAMs for national accounts

Issue resolution management through

FMS with time based escalation matrix up

to CEO

Safe and Secure

Tracking of vehicles by control tower with

special focus on trips with females

Dedicated Security and Compliance team

for ensuring vehicle and driver compliance

(mandatory BGC/PV)

Service Quality, Assured

Unique service excellence program (Plus

5) for all operating teams

A continuous improvement process

based upon end User feedback linked to

incentives

On time, every time

Centralised control tower at city level to

monitor SLAs and ground operations

Business continuity enabled by mobilising

resources from other sites/premium

services

Customer

Centric

Practices

7

A business model that ensures service excellence

Plus 5 –

OPS App

Plus 5 –

Emp App

Plus 5 –

Driver App

In addition to our operational excellence focus, we take care of our human assets –

our Drivers and Partners – through multiple programs around loyalty, health and

overall wellness

Control

Tower

Central control

tower per city

manned 24 x 7

Tracking of

each and every

vehicle

Fleet Mobiliz-

ation for BCP

Alerts mgmt.

Vehicle

allocation

Quality control

using checklists

– Vehicle

Compliance

– Driver

Compliance

Vehicle

Tracking

SLA Monitoring

Remote trip

allocation to

Drivers/

Vehicles

Panic button

Trip rating

Feedback

Panic button

Rostering

Trip/Vehicle

location

tracking

8

Responsible product

development

Alternative mode of transportation

Alternative fuel

New fleet induction

MLL aims to reduce the GHG emissions in its transport operations as part of its sustainability initiatives

An average reduction in GHG Intensity of 10% year on year over the last

three years in our operationsAchievement

Project falcon

In-house project for operational control and sustainability

Driver Engagement | Asset Quality Maintenance

Asset Productivity | Establishing Co2E Baseline

Vehicle utilization

Driver and supervisor retention

Vehicle maintenance

Benefits

Sustainability : Green logistics

Network optimization

Load and vehicle optimization

Waste recycling

Green supply chain

Energy efficiency

Paper usage reduction

9

Working to Build a Better Eco-System

Details

BA

engagement

programs

All BAs are evaluated and assigned a category (Gold,

Silver or Bronze)

Annual awards for BAs

Financial, as well as non-financial support is extended

E.g., investment for new vehicles, loyalty benefits,

discounted deals for Mahindra vehicles, etc.

Driver

welfare

13,848 hours of training conducted for drivers pan

India

37 events were conducted wherein 2,329 drivers were

benefited

Scholarships provided to 64 Driver’s children for 10th

and 12th

Regular interactions with drivers

Snapshots

Village Adoption Program – Aware

Key Focus Areas:

Infrastructure development

Healthcare improvement

Vocational training for improving the

employability of the village youth

Educational assistance

CSR

Service