MPI Heartland 400 Locust St, Ste 265 Des Moines, Iowa March 18, 2013 To whom it may concern, Lenn Millbower provided an insider point of view during his Meeting Like a Mouse keynote. His extensive career at Walt Disney World is the foundation of his program, but the lessons learned in how to apply the Disney World concepts is what kept the audience engaged. Lenn’s thoughts were well ordered, logical and delivered with fun enthusiasm. We were very appreciative of his delivery style and personable approach. It’s obvious he practices what he teaches. Karel Murray, CSP Vice President of Education Meeting Professionals International Heartland Chapter