mphsis corporate overview brochure

8/10/2019 Mphsis Corporate Overview Brochure

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REDEFINING THEPARADIGM FOR BUSINESSSUCCESS TOGETHER


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Mphasis on Services

Applications Services

Mphasis designs, develops, modernizes,and maintains applications for its clientsworldwide. Our core strength lies inarchitecting business applications thatmeet our clients goals and making themmore competitive. We have over 12,200professionals working across multipleplatforms in areas as diverse as SOA,portals, mobile applications, applicationintegration, application portfolio services,and legacy transformation.

Business Process OutsourcingServices

Mphasis BPO services enableorganizations to build customerrelationships, process millionsof transactions, manage complexprocesses, and mine business insightsfrom large volumes of enterprise data.Our approach is consultative andoutcome-focused. We help clientsachieve results by re-engineeringand optimizing their processes. OurBPO service teams, with over 16,000professionals are supported by robusttransition, knowledge managementand a strong governance model.

Infrastructure Services

The IT infrastructure is the backboneof a modern-day enterprise. Mphasisprovides end-to-end infrastructureservices that bring out peak efficienciesin an organizations IT ecosystem. OurInfrastructure portfolio with over 7000professionals covers a wide spectrumof services including workplace services,

data center services, networking services

and security, and privacy services.

Mphasis on Creating Value

Domain Focus

Understanding demands of the businesshelps derive value. Mphasis has investedsignificantly in building world-classexpertise in multiple domains apart froma number of verticals. We offer tailoredand differentiated solutions that meetthe unique challenges of each industry.Our Centers of Excellence delivervalue-added solutions that address

business and technology elementsfor your enterprise.

Integrated Solutions

One of the biggest outsourcingchallenges for global organizations ismanaging multiple sourcing partnershipsacross application development,infrastructure management, and BPO.Mphasis helps global organizationsmove from the silo-based approachto an integrated outsourcing model byoffering all three services in a seamlesslyintegrated manner. The benefits

are immense: lower cost, improvedefficiency, increased organizationalresponsiveness and most importantly,alignment of partners on business goals.

Quality and Certifications

Mphasis ensures excellence in globaldelivery through a mix of matureprocesses (SEI CMM Level 5,ISO 9001:2008 and ISO/IEC 27001:2005),global infrastructure, state-of-the-art

automation and tools, stringent quality

management and certified professionals.

Global Delivery

We provide the right onshore/offshoremix for our clients. Our flexible andscalable global workforce follows arich repository of processes, templatesand guidelines leading to consistentengagement management. Ourbalanced global delivery footprintand differentiated near-shore deliverystrategy helps mitigates delivery.

Governance, Risk, and Compliance

Mphasis creates and enhancesprivacy-focused risk assessment andcompliance management programs, andmeets industry standards such as PCI,DSS, ISO 27001, HIPAA, NIST, and helpin the development of a data protectionframework. Mphasis Governancemethodology and management processaligns our solution structure with thestrategy, business needs, and businessprocesses of our client. We strictlyadhere to dashboards and metrics thathelp track and improve delivery.

Mphasis on Domain Focus

Banking and Capital Markets

With core expertise in the FinancialServices domain, Mphasis offersintegrated services for Retail andCorporate Banking Applications, Cards,and Payments. The expertise extends toCapital Markets in areas of InvestmentBanking, Asset Managementand Retail Brokerage.

In the next era of global growth and innovation, our focus is on ensuring business success.

As economies mature whilst promoting new capacities in innovation and productivity, we

prepare symbiotic, agile approaches forourwin-win. Our vision today, finds clear rationale

inredefining the paradigm for business success together.

Our attention is on the substantial new opportunities that the continuously evolving markets

present. Adopting and adapting to the change, we build specific success drivers toUnleash the Next-a positioning that exemplifies our capabilities, service, technology,

talent and CSR efforts that will take on future challenges. We have accelerated our pace

to sync with industry trends in the last few years. From hyper-specialization, to a

sharpened go-to-market strategy, we have strengthened the value delivered to our

stakeholders in every sphere globally.

As we take the next step forward, we are both equipped and excited to conquer the next.


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Insurance

Mphasis provides end-to-end solutions,supporting all processes in the policylifecycle from product definition to claimssettlement for Property & Casualty (P&C),Life & Annuities and Asset Management,with our extensive portfolio in Insurance.We have helped a number of insurers

transform their enterprise and meetthe cost and efficiency challenges.

Communications, Media,

and Entertainment

In the Telecom domain, whereconvergence and mobility are key,Mphasis services some key businessesaround the world in Billing, CustomerRelationship Management, BusinessIntelligence, Portals, Integration, andEnterprise Applications. In the Mediaand Entertainment world, our bouquetof services include digitization and

content management, developing andmaintaining state-of-the-art web portals,distribution to multiple channels, platformmigration services, and backofficeservices in areas of Online Media,Publishing, Entertainment, and Design.

Healthcare and Life Sciences

Our strong orientation in Healthcaremakes us a preferred partner for leadingentities in the payer, provider, andpharma communities.

In the rapidly evolving Life Sciencesdomain, our prime expertise lies inresearch and development, regulatorycompliance, and global commercialoperations that help clients achieve betteroutcome.

Manufacturing

From industries as diverse asAutomotive, Aerospace, and otherHi-tech domains, Mphasis is at theforefront of solutions in ProductLifecycle Management, ManufacturingExecution System, Embedded Systems,and Mobility. Our vast experience,technological innovation andmethodology can enhancethe manufacturing capabilitiesof any organization.

Transportation and Logistics

Mphasis plays a key role in segments

such as Freight, Logistics, Rail, Airlinesand Travel, and Hospitality throughapplications, business processes, andinfrastructure services. Organizationswhich need the power of technologyto implement automation processesand boost efficiency can harnessthe power of custom-designedinnovative solutions.

Retail and Consumer Goods

The world of retail is evolving and thefocus is on efficiency, cost optimization,and innovation. We help create a holisticcustomer experience across multiplesales channels with solutionssuch as Next Generation Commerce,Demand Management, Merchandize,

and Logistics Management.

Payment Managed Services

Mphasis Payment Managed Servicesoffer end-to-end ATM Deployment andManaged Services across India. Wepartner with the leading 29 public sectorbanks in India to help them increase theirreach through deployment of new ATMs.We offer end-to-end managed servicesat outcome-based pricing which reducesbanks CAPEX and operations costs.

At present, we have deployed 1600ATMs across the six states of Gujarat,

Dadra & Nagar Haveli, Daman & Diu,Karnataka, Goa, Rajasthan, Orissa andChhattisgarh. We plan to grow this to25000 ATMs by 2015-16.

Our strong PAN India presence helpsclients count on us while planning forATM network expansion.

FocusVerticals

OtherVerticals

MPMS

New Ventures - Product Engineering Services

Application Services

Infrastructure Services

Business Process Outsourcing & Consulting

Banking &

Capital Markets

ERP Mobility

Applications Management

Services

Applications Development

ServicesEnterprise Applications

Services

Transformation &

Modernization Services

Networking

Services

Administrative

Services

Financial Process

ManagementCRM Services

Enterprise Shared

Services

Data Center

Services

Workplace

Services

Security, Compliance &

Continuity Services

Analytics Testing BPO CRM

Insurance Healthcare

& Life

Sciences

Communications

Media &

Entertainment

Transportation

& LogisticsManufacturing

SpecializedMarket

Unit

Global Delivery Global Services Network Alliances


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USA460 Park Avenue SouthSuite #1101New York, NY 10016, USATel.: +1 212 686 6655Fax: +1 212 683 1690

UK88 Wood StreetLondon EC2V 7RS, UKTel.: +44 20 8528 1000Fax: +44 20 8528 1001

For more information, contact: [email protected]

INDIABagmane World Technology CentreMarathahalli Ring RoadDoddanakundhi VillageMahadevapuraBangalore 560 048, IndiaTel.: +91 80 3352 5000Fax: +91 80 6695 9942

Copyright Mphasis Corporation. All rights reserved.

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www.Mphasis.com

Mphasis on SharingBeyond its commitments to clients,shareholders, and internal stakeholders,Mphasis believes it has an equallyimportant responsibility towards thelarger community. Our round-the-yearCSR program not only supports thecause we believe in, but also encouragesemployees to participate. We seek toinvolve employees, clients, and otherstakeholders, and encourage themto actively contribute their skills, timeand expertise to such initiatives.

Mphasis on Nurturing TalentAs a company, we believe that we areonly as good as our people. We seekto provide all our employees with theopportunity, training and environmentto rise to their potential, to exceland to perform. We invest significantlyin tools that allow teams to workcollaboratively across large distances

and in programs that encourageemployees to grow both as professionalsand individuals. We are an equalopportunity employer and encourageemployment of otherwise qualified,but differently-abled people.

Thanks for living our values of Can do and On my side. Head, Customer Service Delivery, Global Telecom Company

We have already noticed the benefits since going live in early December. Some of these benefits include enhancements torecord retention, faster claim, re-pricing and an increase in auto-adjudication of claims.

Mark Carney, HCCMIS President and CEO

About MphasisMphasis is a $1 billion global service provider, delivering technology based solutions to clients across the world. Mphasis services clientsin Banking & Capital Markets, Insurance, Manufacturing, Communications, Media & Entertainment, Healthcare & Life Sciences, Travel

&Transportation, Hospitality, Retail & Consumer Packaged Goods, Energy & Utilities, and Governments around the world. Our competency lies inour ability to offer integrated service offerings in Applications, Infrastructure Services, and Business Process Outsourcing. To know more aboutMphasis, visit www.mphasis.com.

12thAnnual M&A

Mphasis wins Financial Services Deal of theYear (over $200mm) at 12th Annual M&A

Advisor Gala

Star of the Industry (2013)

CEO Ganesh Ayyar, awarded the Thought

Leader Award 2013 by Stars of the IndustryCMMi Level 5

Mphasis Application business unitis appraised at CMMi Level 5 forDevelopment and Services

World HRD Congress (2013)

Best-in-Class Learning & DevelopmentAwards for Best eLearning Adopter andBest Front Line Manager Training

ITC Wealth Out of Waste (2013)

Certificate of appreciation awardedto Mphasis

Tata Institute of Social Sciences TISS (2012)

TISS CLO (Chief Learning Officers) GlobalLearning & Development Teamof the Year 2012

CNBC TV18 (2012)

India Talent Management Award for CEOGanesh Ayyar at India Business Leader

Awards 2012

Celent (2012)

Celent Asia Insurance Award (Service) won

by Tata AIG for its TAGIC CRM platformdesigned by Mphasis

NCPEDP (2012)

NCPEDP Shell Helen Keller Award 2012for Mphasian, Jaishree Thandwal

NASSCOM (201112)

In 20112012, Mphasis was ranked 6th inthe Top 20 IT Services companies, 14thin the Top 15 BPO Companies and 10thin the top 20 IT-BPO employers in India

Economic Times (2011)

Ranked 142 in Indias leading500 companies

FinTech (2011)

Ranked 23 in FinTech 100 - Top 100companies in India

Rewards and Recognition

mphsis corporate overview brochure

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