mpa awards for excellence 2015 - master plumbers & gasfitters ...€¦ · the awards program...

2015 MASTER PLUMBERS & GASFITTERS ASSOCIATION OF WA AND ATCO GAS AUSTRALIAAwards for ExcellenceEntry Guide and Submission

Achieve Excellence. Create Opportunities.

2015 MASTER PLUMBERS & GASFITTERS ASSOCIATION OF WA AND ATCO GAS AUSTRALIA AWARDS FOR EXCELLENCE

The Master Plumbers & Gasfitters Association of WA (MPGA) and ATCO Gas Australia Awards for Excellence is an annual event initiated by the MPGA to recognise and reward outstanding achievements among registered plumbing and gasfitting contractors and manufacturers throughout Western Australia across a number of different categories.

The awards program provides all plumbers, gasfitters and manufacturers in Western Australia with the opportunity to showcase their skills and receive the rewards and recognition they deserve.

Success in the form of a winning entry in this competition means recognition of quality tradesmenship, exceptional business practice and an increased profile within the industry, creating valuable publicity opportunities.

Please carefully read all the requirements, category definitions and judging criteria for the Awards for Excellence as stated in this guide.

CLOSE OF ENTRIES

All entries must be received at theMaster Plumbers & Gasfitters Association of WAby 5.00pm on Friday 7 August 2015Please note that NO late entries will be accepted

CLOSE OF SUBMISSION

All submissions must be received at the Master Plumbers & Gasfitters Association of WA by 5.00pm on

Friday 11 September 2015. Please note that no late submissions will be accepted.

ENTRY FEES

Entry into all categories is free of charge.

CONTACT AND FURTHER INFORMATION:

Cassandra Brennan, Events Manager M: 0402 845 459 F: 08 9471 6663 E: [email protected]

Master Plumbers & Gasfitters Association of WAand ATCO Gas Australia Awards for Excellence

Welcome to the

2015

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WHY ENTER?

• To remind yourself of the high standard of work you have produced

• Peer recognition

• Increased profile within the industry

• Valuable publicity opportunities

WHO CAN ENTER?

The Awards for Excellence is open to members and non-members of the Master Plumbers & Gasfitters Association of WA who are licensed with the Plumbers Licensing Board.

HOW IS MY ENTRY JUDGED?

Each entry will be viewed and judged by industry professionals.

A panel of judges assess all entrants in each category. One winner and two finalists will be selected. For further information, please refer to the individual category definitions.

All judges have demonstrated industry expertise, knowledge and are industry professionals.

WHAT ARE THE REWARDS?

• All winners will receive FREE publicity in a winners feature in a dedicated WA newspaper

• All winners will be promoted on the MPGA’s website – www.masterplumbers.asn.au

• All winners will feature in the MPGA’s Master Plumber WA magazine, circulated to a readership of approximately

2,500 people

• Winners are able to promote themselves as MPGA Awards for Excellence winners and will be provided with an

official winners logo to use for marketing purposes

• All entrants are invited to the gala dinner presentation

• All finalists receive a finalist certificate

• Extensive publicity gains include ongoing promotion throughout the year

HOW TO ENTER

Step 1: Complete the entry form on page 4, then simply email or fax to events contacts also listed on page 4.

Alternatively this may be completed online:www.masterplumbers.asn.au/meetings-events/awards-for-excellence-program-overview

This advice just lets us know that you wish to enter this category. Multiple categories may be entered on the same entry form!

Your entry must be received by 7 August 2015.

Step 2: Complete your submission according to the relevant criteria found on pages 6-20 and email, fax, post, hand deliver or submit online to the events contact as you did with your entry form.

Your completed submission must be received by 11 September 2015.

Please note for any assistance prior or during the preparation of your submission please do not hesitate to contact Cassandra at your earliest convenience so we may help you.

2015Entering the Awards

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ENTRANT AND PROJECT ELIGIBILITY

1 Entrants must be licenced with the Plumbers Licensing Board.

2 Previous MPGA award winners are eligible to re-enter.

CONDITIONS OF ENTRY

3 Entries must be received on or before 5.00pm on Friday 7 August 2015. No late entries will be accepted.

4 All applicable sections of the entry form must be completed.

5 The same entrant may be entered into different categories on one entry form.

6 Judges reserve the right to decline to present an award in a particular category if a minimum standard of excellence has not been reached.

7 The judge’s decision is final and no correspondence will be entered into.

PUBLICITY & WARRANTIES

8 The entrant warrants that the details of its entry are correct in every aspect.

9 The entrant grants to the MPGA and ATCO Gas Australia an irrevocable licence to use the subject matter of the entry and material included with or as a part of the entry for any purpose in connection with the promotion of the MPGA and the Awards for Excellence.

10 The entrant agrees to state the category received and the year awarded whenever disclosing information or promoting itself or the entry in any communication media, as a finalist or a winner of the Awards for Excellence.

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DISCLOSURE

11 The entrant agrees that any media comment in any communications, media and photographic display of any entries will be at the discretion of the MPGA and the associated media.

12 The MPGA and its associated media accept no responsibility for any incorrect details, spelling or other incorrect information stated in the entry form.

13 The MPGA cannot guarantee the return of photographs or any other material supplied.

14. The MPGA does not guarantee that all entrants will be featured in publications related to the awards program.

2015Conditions of Entry

2015 MASTER PLUMBERS & GASFITTERS ASSOCIATION OF WA AND ATCO GAS AUSTRALIA AWARDS FOR EXCELLENCE 4

ENTRANT DETAILS

Company/Entrant Name

Contact Name

Postal Address

Suburb

Postcode

Telephone

Fax

Mobile

Email

Licensed Contractor/Tradesperson No.

Licensed Gasfitter No.

PRODUCT DETAILSOnly applicable to product categories

Product Name

Type of Product

DECLARATIONI declare that I am authorised to submit this entry. I have read and fully understand the rules and requirements for this competition and affirm that the project entered meets the said requirements. I have reviewed and understand the awards and publicity for this competition and agree to participate according to those practices. I am aware that any false or misleading information in this entry will disqualify me from this competition.

PRINT NAME SIGNATURE DATE

CONTACTS AND INFORMATION

For further information or additional entry forms, please contact:

Cassandra Brennan, Events Manager M: 0402 845 459 F: 08 9471 6663 E: [email protected]

DUE DATES

• Entries are due by Friday 7 August 2015

• Submissions are due by Friday 11 September 2015

Please indicate in the box which category you would like to enter. Please refer to the entry brochure for award category definitions. Entries close at 5.00pm on Friday 7 August 2015.

2015Step 1

Entry Form

CATEGORIES

Commercial Plumbing Business of the Year

- Less than 10 Employees

Construction Plumbing Business of the Year

- 10+ Employees

Maintenance Plumbing Business of the Year

- Less than 10 Employees

Maintenance Plumbing Business of the Year

- 10+ Employees

NEW! - Regional Plumbing Business of the Year

Plumber of the Year

Gasfitter of the Year

Waterwise Plumbing Business of the Year

Energy / Water Saving Product of the Year

Customer Service Award

NEW! - Business Vehicle Branding Award


Nominating to be part of the Awards for Excellence shows your commitment and support for the Master Plumbers & Gasfitters Association of WA to conduct this annual awards program.

You will now need to complete the submission criteria for the category(s) you have entered as outlined in this guide. Any other supporting evidence highlighting your success may also be included in your submission.

WHEN IS MY SUBMISSION DUE?

All submissions must be received at the Master Plumbers & Gasfitters Association of WAby 5.00pm on Friday 11th September 2015.

Please note that no late submissions will be accepted unless otherwise discussed.

WHERE DO I SEND MY SUBMISSION?

• Email entries to:[email protected]

• Post entries to:PO Box 5216East Victoria Park WA 6981

• Hand deliver to:Level 3, 353 Shepperton RoadEast Victoria Park WA 6101

• Submit online:

www.masterplumbers.asn.au/meetings-events/awards-for-excellence-program-overview

I NEED HELP!?

Cassandra Brennan, Events ManagerM: 0402 845 459 | F: 08 9471 6663 | E: [email protected]

2015

Awards for ExcellenceAchieve Excellence, Create Opportunities.

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Step 2 Submission


1. CAREER BRIEF value 10 points

Provide a brief history and summary of your career.

2. ABOUT YOU value 20 points

2.1 What qualifications do you hold? 2.2 What qualities do you possess that sets you apart from others in your field? 2.3 How do you ensure professional and productive relationships with customers and suppliers?

3. BEING PLUMBER OF THE YEAR value 20 points

3.1 Why have you nominated yourself as the 2015 Plumber of the Year? 3.2 If you were named as the 2015 Plumber of the Year, what would it mean to you?

4. INDUSTRY ISSUES value 15 points

4.1 What do you believe is a problem area in the plumbing industry? 4.2 How do you think this problem can be resolved/improved?

5. WORKMANSHIP value 10 points

Provide photographic evidence of your key projects, complete with an explanation of its scope of works.

6. TESTIMONIALS value 5 points

Provide evidence of quality tradesmanship and exceptional customer service, through client testimonials or industry references.

PHOTOGRAPHIC EVIDENCE

In addition to the workmanship photos, a minimum of 3 high resolution photos of yourself at work must be supplied. You will also be required to submit your current company logo. All photos MUST be provided and will be used for media purposes and to promote winning entries.

INTERVIEW value 20 points

Once your completed submission has been you may be asked to attend an interview. This brief interview will assess your technical knowledge and will also give the judges the opportunity to address any areas of your submission. Details including a date and time, will be sent to those applicants .

COMPLIANCE CHECK

We will perform compliance checks with the Plumbers Licensing Board to confirm that you comply with the regulatory requirements as a licensed plumbing contractor/tradesman.

YOUR SUBMISSION

Your submission must not exceed 2 x A4 pages or 1000 words

2015Plumber of the Year

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1. ABOUT THE BUSINESS value 20 points

Provide a brief history and summary of your business including the following:1.1 What is your business vision and values?1.2 How long has your business been operating?1.3 How many staff/contractors does your business employ?1.4 Types of services available.1.5 How do you ensure professional and productive relationships with customers and suppliers?1.6 What sets you apart from your competitor and makes your business stand out in the marketplace?1.7 What improvements to your business have you implemented in the past 12 months?1.8 What systems do you employ to ensure accurate records are maintained for both the PLB and the ATO?

2. STAFF, TRAINING & DEVELOPMENT value 20 points

2.1 What systems do you have in place to ensure the continued professional development of your staff, bothtradespersons and administrative?

2.2 How do you recognise staff/contractors? Do they receive formalised feedback regarding their performanceand how often does this take place?

3. SALES & MARKETING value 10 points

Provide documentary evidence of the types of sales and marketing you conduct. This may include local media, sign writing on your vans, your website and/or social media and advertising on the Internet, TV, radio etc.

4. WORK, HEALTH & SAFETY (WH&S) PERFORMANCE value 15 points

Provide a summary of your WH&S history and include the following:4.1 How do you go about ensuring ongoing safety?4.2 Outline any workplace injuries that have occured within the past 12 months.

5. INDUSTRY SUPPORT & COMMUNITY INVOLVEMENT value 15 points

5.1 What level of support do you provide the industry? How are you involved?5.2 What is your business’ commitment to and involvement in apprenticeship training?5.3 What support/involvement does your business have in the local community? (i.e local sporting clubs,

Questions continue over the page....

2015Commercial Plumbing Businessof the Year - 10+ Employees

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churches or community activities)



Provide photographic evidence of key trophy projects, complete with an explanation of its scope of works.

7. BEING THE PLUMBING BUSINESS OF THE YEAR value 5 points

Summarise why your business should be awarded the 2015 Commercial Plumbing Business of the Year.


Provide evidence of exceptional service, through testimonials or industry references.


In addition to the workmanship photos, a minimum of 3 high resolution photos of your business must be supplied, plus your company logo. Photos should include branded vehicles, your business headquarters and photos of key personnel, onsite or in the office. All photos MUST be provided and will be used for media purposes and to promote winning entries.

COMPLIANCE CHECK

We will perform compliance checks with the Plumbers Licensing Board to confirm that you comply with the regulatory requirements as a licensed plumbing contractor.

YOUR SUBMISSION


2015Commercial Plumbing Business

of the Year - 10+ employees (cont.)

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Provide a brief history and summary of the business including the following:1.1 What is your business’ vision and values?1.2 How long has your business been operating?1.3 How many staff/contractors does your business employ?1.4 Types of services available.1.5 How do you ensure professional and productive relationships with customers and suppliers?1.6 What sets you apart from your competitor and makes your business stand out in the marketplace?1.7 What improvements to your business have you implemented in the past 12 months?1.8 What systems do you employ to ensure accurate records are maintained for both the PLB and

the ATO?

2. STAFF TRAINIING & DEVELOPMENT value 20 points

2.1 What systems do you have in place to ensure the continued professional training development of yourstaff, both tradespersons and administrative?



Provide documentary evidence of the types of sales and marketing you conduct. This may include local media, sign writing on your vans, your website and/or social media and advertising on the Internet, TV, radio etc.


Provide a summary of your WH&S history and include the following:4.1 How do you go about ensuring ongoing safety?4.2 Outline any workplace injuries that have occurred in the past 12 months?


5.1 What level of support do you provide the industry? How are you involved?5.2 What is your business’ commitment to and involvement in apprenticeship training?5.3 What support/involvement does your business have in the local community? i.e. local sporting

clubs, churches or community activities?


2015Commercial Plumbing Businessof the Year - less than 10 employees

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Summarise why your business should be awarded the Commercial Plumbing Business of the Year.


Provide evidence of exceptional service through testimonials or industry references.



COMPLIANCE CHECK


YOUR SUBMISSION


2015Commercial Plumbing Business of the

Year - less than 10 employees (cont.)

10



Provide a brief history and summary of the business including the following:1.1 What is your business’ vision and values?1.2 How long has your business been operating?1.3 How many staff /contractors does your business employ?1.4 Types of services available.1.5 How do you ensure professional and productive relationships with customers and suppliers?1.6 What sets you apart from your competitor and makes your business stand out in the marketplace?1.7 What improvements to your business have you implemented in the past 12 months?1.8 What systems do you employ to ensure accurate records are maintained for both the PLB and

the ATO?

2. STAFF TRAINING & DEVELOPMENT value 20 points

2.1 What systems do you have in place to ensure the continued professional training anddevelopment of your staff , both tradespersons and administrative?

2.2 How do you recognise staff /contractors? Do they receive formalised feedback regarding theirperformance and how often does this take place?


Provide documentary evidence of the types of sales and marketing you conduct. This may include local media, sign writing on your vans, your website and/or social media and advertising e.g. local paper




5.1 What level of support do you provide the industry? How are you involved?5.2 What is your business’ commitment to and involvement in apprenticeship training?5.3 What support/involvement does your business have in the local community? i.e. local sporting

clubs, churches or community activities?


2015Maintenance Plumbing Businessof the Year - 10+ employees

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Summarise why your business should be awarded the 2015 Maintenance Plumbing Business of the Year.




In addition to the workmanship photos, a minimum of 3 high resolution photos of your business must be supplied, plus your company logo. Photos should include branded vehicles, your business headquarters and photos of key personnel, onsite or in the off ice. All photos MUST be provided and will be used for media purposes and to promote winning entries.

COMPLIANCE CHECK


YOUR SUBMISSION


2015Maintenance Plumbing Business

of the year - 10+ Employees (cont.)

12



Provide a brief history and summary of the business including the following:1.1 What is your business’ vision and values?1.2 How long has your business been operating?1.3 How many staff/contractors does your business employ?1.4 Types of services available.1.5 How do you ensure professional and productive relationships with customers and suppliers?1.6 What sets you apart from your competitor and makes your business stand out in the marketplace?1.7 What improvements to your business have you implemented in the past 12 months?1.8 What systems do you employ to ensure accurate records are maintained for both the PLB and the

ATO?

2. STAFF TRAINIING & DEVELOPMENT value 20 points

2.1 What systems do you have in place to ensure the continued professional training and development ofyour staff, both tradespersons and administrative?



Provide documentary evidence of the types of sales and marketing you conduct. This may include local media, sign writing on your vans, your website and/or social media and advertising e.g. local paper




5.1 What level of support do you provide the industry? How are you involved?5.2 What is your business’ commitment to and involvement in apprenticeship training?5.3 What support/involvement does your business have in the local community? i.e. local sporting clubs,

churches or community activities?


2015Maintenance Plumbing Businessof the Year - less than 10 employees

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COMPLIANCE CHECK


YOUR SUBMISSION


2015Maintenance Plumbing Business

of the year - less than 10 employees (cont.)

14


1. CAREER BRIEF value 10 points

Provide a brief history and summary of your career.

2. ABOUT YOU value 20 points

2.1 What qualifications do you hold?2.2 What qualities do you possess that sets you apart from others in your field?2.3 How do you ensure professional and productive relationships with customers and suppliers?

3. BEING GASFITTER OF THE YEAR value 20 points

3.1 Why have you nominated yourself as the 2015 Gasfitter of the Year?3.2 If you were named as the 2015 Gasfitter of the Year, what would it mean to you?

4. INDUSTRY ISSUES value 15 points

4.1 What do you believe is a problem area in the gasfitting industry?4.2 How do you think this problem can be resolved/improved?




Provide evidence of quality tradesmanship and exceptional customer service, through client testimonials or industry references.


In addition to the workmanship photos, a minimum of 3 high resolution photos of yourself at work must be supplied. You will also be required to submit your current company logo. All photos MUST be provided and will be used for media purposes and to promote winning entries.


Once you have completed your submission you will be asked to attend an interview. This brief interview will assess your technical knowledge and will also give the judges the opportunity to address any areas of your submission. Details including a date and time, will be sent to you shortly.

COMPLIANCE CHECK

We will perform compliance checks with Energy Safety to confirm that you comply with the regulatory requirements as a licensed gasfitter.

YOUR SUBMISSION


2015Gasfitter of the Year

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Provide a brief history and summary of your business including the following:1.1 What is your business’ vision and values?1.2 How long has your business been operating?1.3 How many staff /contractors does your business employ?

2. POLICIES value 10 points

Provide a summary of your customer service policy?

3. COMMUNICATION value 15 points

Outline what steps have you taken to improve communications and why. Focus on the following areas:3.1 Within your business.3.2 Between your business and its customers.3.3 Between your business and its suppliers.

4. ABOUT THE CUSTOMER value 50 points

4.1 How do you identify your customers’ current and future needs?4.2 What processes have you put in place to improve customer service (in relation to the delivery of service

and the level of satisfaction)?4.3 How do you measure and monitor customer satisfaction?

5. STAFF value 5 points

How do you encourage staff to adopt, promote and improve your customer service?

6. SUMMARY value 10 points

Summarise why you should be awarded the 2015 Customer Service Award.


A minimum of 3 high resolution photos of your business must be supplied, plus your company logo. Photos should include branded vehicles, your business headquarters and photos of key personnel, onsite or in the off ice. All photos MUST be provided and will be used for media purposes and to promote winning entries.

YOUR SUBMISSION


2015Customer Service Award

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Provide a brief history and summary of the business.

2. ABOUT THE PRODUCT value 30 points

Describe the nominated product and include the following:2.1 A summary of it’s overall design and innovation.2.2 Outline the overall energy / water savings that this product has achieved in reducing energy / water

consumption.

3. ACCEPTANCE IN THE MARKET PLACE value 5 points

How has this product been accepted by:3.1 The consumer3.2 The industry

4. MAINTENANCE value 5 points

Summarise the on-going maintenance and endurance of the product.


A minimum of 2 high resolution photos of the nominated product must be supplied, plus your company logo. All photos MUST be provided and will be used for media purposes and to promote winning entries.Any other supporting evidence highlighting the product (i.e. marketing material) may also be included in your submission.

YOUR SUBMISSION


2015Energy or Water Saving Productof the Year

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1. MANDATORY CRITERIA

1.1 Must be designated as a Country member of the MPGA1.2 Please provide your MPGA membership number


2.1 How has your business contributed to your region? eg. what values and benefits has your businessprovided?

2.2 Describe your involvement with your local/regional community e.g. Community groups eg Landcare,Sporting Cub, Charities etc

2.3 Describe how you overcome the difficulties or barriers in working in remote or regional areas, logistics,freight, climate, costs and support?

2.4 How does being an MPGA member help you with your remote and regional issues and your dayto day business?

2.5 Did you enter or win any regional awards in the past? e.g. small business award.

3. BEING REGIONAL PLUMBING BUSINESS OF THE YEAR value 5 points

Summarise why your business should be awarded the 2015 Regional Plumbing Business of the Year

4. TESTIMONIALS value 5 pointsPlease provide 3 customer testimonials as evidence of your quality tradesmanship and use of waterwise principles.





COMPLIANCE CHECK


YOUR SUBMISSION


2015Regional Plumbing Business

of the Year

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1. MANDATORY CRITERIA value 30 points

1.1 Vehicle must be eye-catching and appealing with the use of colour, graphics and brand name/logo topromote your business

1.2 Inclusion of MPGA logo on the vehicle1.3 Ensure plumbers licence number is displayed.


2.1 Explain how the use of the MPGA logo benefits your business2.2 How is your vehicle/graphic design integrated into the rest of your business? e.g. stationery, business

cards, advertising website etc


You are required to submit photographic evidence of your vehicle branding demonstrating the inclusion of the MPGA logo and display of your plumbers licence number on the vehicle.

A minimum of 3 high resolution photos are required. You are also required to submit your current company logo.

COMPLIANCE CHECK


YOUR SUBMISSION


2015Business Vehicle Branding Award

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Wangara Volkswagen


1. MANDATORY ENTRY CONDITION value 20 points

Must have a current WaterWise/EnviroWest (Qualification/Certificate).Please provide your WaterWise or EnviroWest certificate number.


1.2 Why have you nominated yourself as the WaterWise Plumber of the Year?1.3 What are the top 3 tips you off er customers to encourage them to be more WaterWise in and around their

home?1.4 How are you promoting yourself as a WaterWise Plumber to your customers?1.5 What waterwise value added services do you off er your customers on a call out? eg

checking for a toilet leak etc.


Please provide 2 customer testimonials as evidence of your quality tradesmanship and use of waterwise principles.


A minimum of 3 high resolution photos of yourself (or your employee/s) at work must be supplied. You will be required to submit your current company logo.


Once you have completed your submission you may be asked to attend an interview. This brief session will assess your knowledge of WaterWise and its principles and application allowing the judges to clarify or further address any areas of your submission. The date and time of this briefing will be sent to you if required.

COMPLIANCE


YOUR SUBMISSION


2015WaterWise Plumbing

Business of the Year

20


Thank you to our supporting partners

PLATINUM PARTNER

Wangara Volkswagen

EVENT PARTNER’S

mpa awards for excellence 2015 - master plumbers & gasfitters ...€¦ · the awards program...

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