moving from inspection to domestic advice by service companies november 24-25, 2011 ‘ movida -...

MOVing from Inspection to Domestic Advice by service companiesMOVing from Inspection to Domestic Advice by service companieswww.movida-project.eu

november 24-25 , 2011

‘‘MOVIDA - MOVing from Inspection to Domestic Advice by service MOVIDA - MOVing from Inspection to Domestic Advice by service companies’’ (Grant agreement no. IEE/10/357/SI2.589425), and co-financed by companies’’ (Grant agreement no. IEE/10/357/SI2.589425), and co-financed by

the European Commission within the “Intelligent Energy – Europe” (IEE) -the European Commission within the “Intelligent Energy – Europe” (IEE) -programme.programme.

The Italian ToolThe Italian Tool


First stepFirst step1. Defining a limited target: CNA Emilia Romagna has chosen to concentrate

the first campaign on SINGLE FAMILY SYSTEMS, which represent the 90% of the numbers of boilers in Italy and gas boilers representing the most common type.

2. The companies asked for an easy and market oriented questionnaire.

3. The problem to be solved was that during the inspection the person who was in the flat (old or young) might not have had all the technical information needed for the inspection and the inspector would only have asked for the bill.


Second stepSecond step• First meeting with a group about 20

companies to discuss a first example of the check list and the advice, prepared by Ecuba and CNA ER.

• The questions in the check list were about 40


Third stepThird step• After the discussion in the group, the number

of questions in the check list was reduced to 27.

• The questions requirinig to much time or not easily available information were eliminated.


Fourth step 1 Fourth step 1 • The tool was adapted according to the new list

of questions

• The connection between questions and advices was defined


Fourth step 2 Fourth step 2 • A calculation was added in three cases:

1.Estimate of energy perfomance of the flat

2.Check of the correct setting of boiler temperature

3.Correct size of the boiler

4.Efficency of boiler respect to minimum requirements


Fifth stepFifth step• Creation of the on line application

• Provision an an line archive of the questionnaire and advice files.


Sixth stepSixth step• CNA ER organized 5 training sessions in

different cities of the region (about 30 partecipant in total)

• A solution was found for the assessement of the energy consumtion of the flat (6 ranges of yearly expenditure)

• A tool kit was distributed at each partecipant


Seventh stepSeventh step• An access code was assigned to the accredited

staff

• Copy a tool kit was distributed to the accredited staff

• Inspections start! (nr. 67 at November 24)


The The computercomputer system system


Administration Area clicking on http://movida.cnaemiliaromagna.it/Login/Login.aspx


In the Administration Area it is possible to : •Create a new access code to the application form •See the number of inspections for each company•See in Excel all answers for each project partner•Fill in the questionnaire in each language


To create a new application form access code

Click here


A popup opens and you can fill in some company information:•Company name•Province•Vat code•If you flag you can enable the company to access the platform

Flag!

Confirm!


Now you can copy the code and e-mail it to an inspector

copy


The question list can be translated into each partner language.We provide the question list in English for translation as well as the instructions to fill in the translated version.


Each partner can fill in his questionnaire like the application form below:


Insert the registry data

Inserting the registry dataInserting the registry data

Demo for userDemo for user


The inspector clicks on the link www-movida-project.eu;

Click!


Click!


Fill in the company code to access the application form

Insert your company codeThe code will be provided by each country administrator

Click here


In the Company home page you can:1.Fill in a new questionnaire2.Display the filled in inspections3.Delay the wrong inspections4.Print the filled in questionnaire5.Print the client report

Client Report

Completed questionnaireEmpty questionnaire that you can print

New Questionnaire that you can fill in


Clicking on “new questionnaire” you can see the questionnaire


When the questionnaire is completed, you can save it: click on “save” and you will come back to your home page.In the questionnaire some form fields are mandatory. If you leave these fields blank, the application will warn you with a red message to fill in the required field.


Required information to access the platform:

1.Company Name2.Vat code3.Address4.Contact name5.Contact e-mail6.Contact phone

Send to: administrator nameEmail:Phone:


Training for inspectorsTraining for inspectors


Training Tool kit 1Training Tool kit 11. 5 training sessions:8 November Ravenna9 November Reggio Emilia14 November Bologna15 November Ferrara17 November Modena

2. 30 companies attended

3. Tool kit for inspection:• Questionnaire• Privacy form for satisfaction campaign• Demo for using the application form• Instruction manual for using the questionnaire• Project introduction letter signed by project leader Antinucci and Responsible

for Installers Craft Union of CNA Regional Association,Barbani• Introduction letter signed by the company owner• A badge for the installer for his inspections of the heating plants


Training Tool kit 2Training Tool kit 24. Topics of the training:• The new directive on EPBD and inspection articles • MOVIDA as a test of the new type af the inspection • Role of the maintenance companies in inspection• Costumer relationship • Connection of the system check with advice

1. Technical topics (if required)• Boiler types (modulating, condensing)• Control types (boiler thermostat,room thermostat, temperature compensation

curve, thermostatic valves).

2. The tool• List of questions in the check list• List of advices • Use of the software tool and administration area.

moving from inspection to domestic advice by service companies november 24-25, 2011 ‘ movida -...

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