moustafa ahmed abd el ghaffar c.v
TRANSCRIPT
Moustafa Ahmed Abd El Ghaffar
Personal Information:
Date of Birth: 5th of December ,1990 Address: 26 Azzam St, Haddyak quba, Cairo Mobile Number : 002-01000781283 E-Mail: [email protected] Military status: Exempted
Experience : September 2012 – Present
Tour Leader – Holiday Organizer at Spring Tours Egypt.Job duties: Sell excursions and Hotel packages to my clients through hotel meetings
Assist the clients and the Passengers Upon Their Arrival or Departure To Finish Their Procedures and Visa Issues at the airport
Monitor the arrival timings of each flight. To ensure coordination with the drivers and transport operators for pick ups
Guide my clients For all Kinds of excursion which the clients may make through their vacation
Fleetway Representative (British Nationality) from March 2014: PresentKuoni Representative (Swiss Nationality - French Language) From September 2013- PresentProjects:DHL Conference – Martim Julie Ville Golf Sharm El Shiekh as Event Coordinator from 10th of May 2015 to 20th of May 2015Description: Make sure all facilities are available and ready during their period of the
conference Arrange the accommodation of the DHL board Members Arrange the conference rooms and make sure the rooms are meeting the
standards Being a tour guide for all their excursions in sharm El Sheikh .
Jan2012 – Sep2012 Customer service representative at Egyptian company for mobile services (Mobinil )
Help the Customers and answer their Calls to assist them by giving technical advices and information and handle their complaints through the phone call.
Education :
Sep 2007 – Jun 2011
Bachelor Degree from Faculty of Tourism & Hotels Management – Tourist Guidance Department – English Section – Helwan University
Overall Degree: Very Good
High School (Thanwya Amma) with Grade: Excellent, 92.3 %
Languages skills:
English: Fluent (writing & Speaking & Reading)
French: Very Good (writing & Speaking & Reading)
Courses :
Jan 2012 – August 2012
French Language Course at The French Cultural Center – Level 5
October2012 – August 2011
Edu Egypt program at Helwan University delivered by The ITI information technology institute Phase 1: Berlitz (English language Course)
SkillsMicrosoft skills ( Word - Power Point) – Aptitude – IQ - Critical Thinking
Soft SkillsCommunication skills – Culture - Customer Service - Presentation Skills -Computer Skills - - Team work
Hobbies :
Social Networking -Reading – Traveling – Learning New Languages - - History - Learning anything new
About :
Well organized - Energetic, Ability to work Under Pressure, Reliable, Excellent Team , Adaptable and flexible with a positive attitude to change