Motivational Factors And The Hospitality Industry submitted by

AADITYA

THE CASE

The Mandarin Oriental Hotel in Bangkok is a world-wide leader in hospitality management.

Mandarin Oriental Bangkok has been a pioneer in providing a unique guest environment, such as being the first hotel in Bangkok to have running water on elevators

Mandarin Oriental hotel has successfully developed and maintained superior performance from their employees

OBJECTIVES

How they Reached this achievement

What are the intrinsic and extrinsic factors

To gain insight into employee motivation in a Thai luxury hotel

INTRODUCTION

The Mandarin Oriental’s innovative approach included building a separate area in the hotel dedicated to the well-being of their employees that was called O-ZONE

The O-Zone was as an experiment in Mandarin Oriental providing superior working conditions for their employees

Originated from workplaces that included fun and enjoyment as part of work –life

balance

O-Zone has attempted to offer exceptional working conditions, incorporating fun and centralizing employee requirements into one unique center

SWOT ANALYSIS STRENGTH

• Innovative

Fun with work

Reduced pressure

• Act as incentive

weakness• Wastage of time and resources

• Employees could be too dependent on it

OPPORTUNITY

Encouraged employees to give their best

Team work

Stress free time

Satisfaction

THREAT Could be copied by rivals easily

Intrinsic factors

In this case following are the intrinsic factors that are to be noted

The employees of the hotel felt valued and have a general enjoyment of their job

job satisfaction also was there in employees

The workers also felt that they were having good time with the work and this motivated them to work and perform without any complaint

EXTRINSIC FACTORS

The hotel provided tangible special services for their employees that acted like carrot

Variety of services like mind zone ,dream zone etc.

Good work conditions

good relationships with co-workers

Future challenges

Defining time span of o-zone

What will happen if o-zone is removed

Conclusion

By help of intrinsic and extrinsic factors not only we can change working conditions but also it motivates employees to increase their performance

If employee are happy and satisfied then their performance is increased