motivating today’s workforce_eric... · motivating today’s workforce eric m. robinson • “a...
TRANSCRIPT
![Page 1: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/1.jpg)
P R O M O T I N G E X C E L L E N C E I N G O V E R N M E N T
MOTIVATING TODAY’S WORKFORCE
Eric M. Robinson
![Page 2: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/2.jpg)
• “A leader’s role is to raise people’s aspirations for what they can become and release their energies so they will try to get there.
• -David Gergen, professor, presidential advisor, and political consultant
![Page 3: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/3.jpg)
• There is a tendency for supervisors to attribute the cause of poor performance to low motivation.
-David Whetten and Kim Cameron, Developing Management Skills
Diagnosing Work Performance Problems
![Page 4: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/4.jpg)
The Needs Of Employees
In your role as a supervisor, releasing employee motivation means aligning individual needs, and employees’ efforts to satisfy those needs, with the goals of the organization.
- Effective supervisory Practices; ICMA Press
![Page 5: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/5.jpg)
• Performance = Ability x Motivation (Effort)
-David Whetten and Kim Cameron, Developing Management Skills
Performance
![Page 6: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/6.jpg)
• Ability = Aptitude x Training x Resources
-David Whetten and Kim Cameron, Developing Management Skills
Ability
![Page 7: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/7.jpg)
• Motivation = Desire x Commitment
-David Whetten and Kim Cameron, Developing Management Skills
Motivation Formula
![Page 8: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/8.jpg)
• Does your employee’s performance deficiencies stem from lack of ability or lack of motivation?
-David Whetten and Kim Cameron, Developing Management Skills
The First Diagnostic Question
![Page 9: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/9.jpg)
• How difficult are the tasks being assigned?
• How capable is the individual?
• How hard is the individual trying to succeed at the job?
• How much improvement is the individual making?
-David Whetten and Kim Cameron, Developing Management Skills
The Four Follow-up Questions
![Page 10: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/10.jpg)
• Ability may have been assessed improperly
• Technical requirements of the job upgraded
• Promotion to higher-level position (The Peter Principle)
-David Whetten and Kim Cameron, Developing Management Skills
The Lack of Ability Inhibiting Good Performance
![Page 11: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/11.jpg)
• Taking refuge in a specialty
• Focusing on past performance
• Exaggerating aspects of leadership role
-David Whetten and Kim Cameron, Developing Management Skills
Signs of Manager Ability Deterioration
![Page 12: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/12.jpg)
• Resupply
• Retrain
• Refitting
• Reassign
• Release-David Whetten and Kim Cameron, Developing Management Skills
Enhancing Individual’s Abilities
![Page 13: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/13.jpg)
Management Styles
![Page 14: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/14.jpg)
• Equally important as ability
• Douglas McGregor
– Theory X
– Theory Y
-David Whetten and Kim Cameron, Developing Management Skills
Motivation
![Page 15: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/15.jpg)
-David Whetten and Kim Cameron, Developing Management Skills –Prentice Hall
Satisfaction and Performance
![Page 16: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/16.jpg)
• Satisfaction – Motivation – Performance
• Motivation – Performance – Satisfaction
• Motivation – Performance – Outcomes -Satisfaction
-David Whetten and Kim Cameron, Developing Management Skills –Prentice Hall
Elements of an Effective Motivation Program
![Page 17: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/17.jpg)
• Establish clear performance expectations• Remove obstacles to performance• Reinforce performance-enhancing
behavior• Provide salient rewards• Be fair and equitable• Provide timely rewards and accurate
feedback-David Whetten and Kim Cameron, Developing Management Skills –Prentice Hall
The Six-Step Process
![Page 18: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/18.jpg)
© 2007 by Prentice Hall
18
Behavior Shaping Strategies
6 -
![Page 19: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/19.jpg)
What Workers Want
![Page 20: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/20.jpg)
Maslow’s Hierarchy Of Needs
• Physiological needs– Food, shelter, clothing
• Security needs– Physical safety & orderly environment
• Social needs– Acceptance & sense of belonging
- Effective Supervisory Practices; ICMA Press
![Page 21: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/21.jpg)
Maslow’s Hierarchy Of Needs
• Esteem needs– Self-respect & the respect of others
• Self-actualization or self-fulfillments needs– Full development of individual abilities & a
satisfying personal life
- Effective Supervisory Practices; ICMA Press
![Page 22: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/22.jpg)
Herzberg’s Motivation Factors
• Six Satisfiers– achievement; recognition; work itself;
responsibility; advancement; growth
• Ten Dissatisfiers– Red tape; supervision; relationships
(supervisor, peer; employees); work conditions; salary; personal life; status; and security.
-Effective Supervisor Practices; ICMA Press
![Page 23: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/23.jpg)
Herzberg and Employees• Opportunities to experience high achievement
• Recognize & celebrate good work
• Work on projects that interest them most
• Create opportunities for advancement
• Develop employees by offering learning opportunities beyond their current position
-Effective Supervisory Practices; ICMA Press
![Page 24: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/24.jpg)
Daniel H. Pink’s Motivators
• Autonomy– Urge to direct our own lives
• Mastery– Desire to get better and better
• Purpose– Yearning to do something larger than ourselves
![Page 25: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/25.jpg)
Employee Autonomy
• Ensure clear, accurate communication• Make resources easily available• Provide facilitative, supportive leadership• Let employees decide how to achieve results• Let employees design their jobs or propose
deadlines• Get out of the way• Be accessible-Effective Supervisory Practices; ICMA Press
![Page 26: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/26.jpg)
Employee Mastery
• Give them access to training
• Make resources easily available
• Permit job rotation and cross-training
• Take responsibility for supporting development
-Effective Supervisory Practices; ICMA Press
![Page 27: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/27.jpg)
Employee Purpose• Promote a supportive team environment
• Model a positive attitude
• Align employees work with the strategic vision
• Provide fair & desirable rewards/recognition
• Trust employees to do the right things-Effective Supervisory Practices; ICMA Press
![Page 28: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/28.jpg)
Customizing Motivation
![Page 29: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/29.jpg)
Millennials Want a Boss Who Will
• Help navigate their career path• Give straight answers• Mentor and coach them• Sponsor them for formal development
and programs• Be comfortable with flexible schedules
- Effective Supervisory Practices; ICMA Press
![Page 30: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/30.jpg)
Millennials Want a Company That
• Will develop their skills for the future• Has strong values• Offers customizable options in their
benefits/rewards package• Allows them to blend work with the rest
of their life• Offers a clear career path
- Effective Supervisory Practices; ICMA Press
![Page 31: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/31.jpg)
Millennials Want to Learn
• Technical skills in their area of expertise• Self-management and personal
productivity• Leadership• Industry or functional knowledge• Creativity and innovation strategies
- Effective Supervisory Practices; ICMA Press
![Page 32: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/32.jpg)
The Needs Of Managers
• Share information strategically
• Respect his/her role as a generalist
• Be a problem solver
• Exercise initiative
• Under promise and over deliver
![Page 33: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/33.jpg)
The Needs Of Managers
• Avoid surprises and never bluff
• Support your manager’s leadership
• Meet your manager where he/she is
• Earn trust by doing good work
![Page 34: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/34.jpg)
Sources
• Developing Management Skills – Eighth Edition –David A. Whetten and Kim S. Cameron
• Effective Supervisory Practices: Better Results Through Teamwork - Fifth Edition – ICMA Press
![Page 35: MOTIVATING TODAY’S WORKFORCE_Eric... · MOTIVATING TODAY’S WORKFORCE Eric M. Robinson • “A leader’s role is to raise people’s aspirations for what they can become and](https://reader034.vdocuments.mx/reader034/viewer/2022051801/5adcc9b27f8b9a4a268c92ec/html5/thumbnails/35.jpg)
THANK YOU!!!
Eric M. RobinsonManagement Development AssociateGovernmental Training, Education and Development
Carl Vinson Institute of GovernmentThe University of Georgia18 Capitol Sq., 116 CLOB | Atlanta GA 30334
Phone: 404-463-6807Fax: [email protected]