motivating emplyoee

7/29/2019 Motivating Emplyoee

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Motivating Employees Vineet Nayar, the CEO of HCL Technologies in his book - 'Employee first, customer

second' discussed his management mantra.

Employees must be a integral part of any company's success. That's the cornerstone ofVineet Nayar's management philosophy.

This was the reason that HCL outperformed their competitors. Even in recession they

grew by 20% year on year, largely because they got the alignment right that if you takecare and motivate your employees, your growth will automatically happen because youwill create huge amount of value for your customers.


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Motivation in Action Organizational Rewards

Empowerment

Job design Participative Management

Quality of Work life


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Organizational RewardsJob status

Competency

TaskPerformance

Membershipand Seniority

Organizational Rewards


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Empowerment It is the process of enhancing feeling of self-efficiency and a sense of

owing a job

Identifying

conditions ofpowerlessness

Implement

empowermentstrategies andtechniques

Removeconditions ofpowerlessness

and provide selfefficacy

information

Feeling ofempowermentgenerated

Empowermentresults inperformance

Empowerment stages


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Job Design It is the process of assigning tasks to a job, including interdependency of those tasks

with other jobs.

Some jobs have very few tasks whereas others will have complex set of tasks. Job design has a critical impact on organisation and employee objectives

Poorly designed job may lead to lower productivity, employeeturnover,absenteeism,complaints,sabotage,unionisation,resignations and otherproblems

Contemporary issues in Job design

1) Telecommunicating

2) Task revision

3) Skill development


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Participative Management When subordinates are involved in decision-making at all levels, the resultant

concept is participative management

Benefits :-

Employee identifies himself/herself with the job and organisation

Leads to improved motivation and enhanced task performance


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Quality of work life It is ensured when members of an organisation are able to satisfy their important

personal needs through their experiences in the organisation. Factors which contribute to QWL:-

1) Adequate and fair compensation

2) Safety and Healthy working conditions

3) Security and growth opportunity

4) Respect for individuals personal rights5) Work and family life

Thus conditions like Equitable salaries,financial incentives and effective employeeselection contribute to Quality work life and leads to motivation


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Importance of participation

It tends to improve motivation .

Their self esteem ,job satisfaction and

cooperation with management will alsoimprove.

Reduce turnover and absences.

Better communication.

Better quality suggestions from employees.


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Scope and ways of Participation

Three groups of managerial decisions

1. Social

2. Personnel3. Economic decisions.

There is a difference of opinion about the scope andthe extend to which workers can participate.

- The workers or the trade union should on paritybasis sit with the management as equal partners andmake joint managerial decisions.


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- The workers should only be given an opportunity,through their representatives to influence managerialdecision at various levels.


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levels of participation


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Participation at the board level

The workers representative on the board can play auseful role in safeguarding the interests of workers.

Can serve as a control element and guide to themanagement.

Participation through ownership


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Participation through complete

control Ensures identification of the workers with their

organization.

Industrial disputes disappear when workers develop

loyalty to the organization.

Trade unions welcome this type of participation.


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Participation through joint council and

committees Joint councils are bodies comprising representatives of

employers and employees.

The functions of these bodies may range from decisionmaking on some issues, to merely advising the

management as consultative bodies.


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Participation through suggestion

scheme Employees views are invited and reward is given for

the best suggestion.


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Participation through job enlargement andjob enrichment

It offers freedom and scope to the workers to use their

judgment.

But this form of participation is very basic as it provides onlylimited freedom to a worker concerning the method of

performing his/her job.


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Participation through Quality

circlesQCs are said to provide quick, concrete, and impressiveresults when correctly implemented.

Employees become involved in decision-making, acquire communication and analytical skillsand improve efficiency of the work place.


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INTERPERSONAL COMMUNICATION

The process of interpersonal communication comprisesseveral parts :-

The Sender

Encoding

The Message

The Channel

Decoding

The Receiver

Feedback


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TYPES OF COMMUNICATIONOral Communication

Written Communication

Non Verbal Communication


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NON VERBAL COMMUNICATION


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BARRIERS TO COMMUNICATION

Selective and Poor listeningThere are 6 bad habits that prevent effective listening

Faking Attention

Listening too hard for small details such that major points aremissed

Refusing to listen when the subject matter

is difficult

Dismissing a subject prematurely as

uninteresting

Criticizing the delivery or physical

appearance of the sender

Yielding to distractions


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BARRIERS TO COMMUNICATION

The receivers perceptions- stereotyping, projections,

halo effect make communication ineffective

Stereotyping- Refers to tendency to categorize peopleinto a single class on the basis of some trait

Projections- Is a perpetual process by which we try to

attribute our own thoughts and feelings to others

Halo effect- refers to the process of forming opinions

based on one element from a group of elements and

generalizing that perception to all other elements


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OVERCOMING COMMUNICATION

BARRIERS Setting Communication Goals

Using Appropriate language

Encouraging Feedback

Using Face-to-Face Communication

Developing Trusting Climate

Effective Listening


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ORGANISATIONAL COMMUNICATIONCommunication between employees is essential within an

organization . There are Four factors influence the effectiveness oforganizational communication :-

Formal channel of communicationcommunication that is endorsed

and controlled by managers e.g. newsletters, memos, reports , staff

meetings Authority structured- Status and power differences in the

organization help determine who will comfortably communicate

with whom

Job specialization- specialization tends to separate people inorganization as jobs are by nature separate identifiable collections

of activities

Information ownership- individuals possess unique information and

knowledge about their jobs


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COMMUNICATION FLOWS IN

ORGANIZATION Downward flow

Upward flow

Lateral flow Horizontal flow

Diagonal flow


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DOWNWARD FLOW

Refers to communication from superiors tosubordinates and corresponds to chain of command

Purpose is to Convey job related information toemployees at lower levels

Absence of downward flow results in role ambiguity,stress and anxiety among employees

Downward communication includes group meetings,budgets, company publications


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WAYS FOR DOWNWARD

COMMUNICATION Specific task directives

Job Rationale

Procedures and Practices Feedback

Indoctrination of Goals


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Distortion Of Downward

Communication Reliance upon written diffusion methods

Message overload

Timing

Filtering


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IMPROVING DOWNWARD

COMMUNICATIONManagers must consider the following three elements tomake downward communication distortion free

Must specify an objective for communicating

Should make sure that the content of theircommunication contains qualities like accuracy,specificity, no hidden meanings

Should employ the best communicating technique toget the message across the receiver


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Upward Flow

Upward or bottom flow Designed to give feedbackon how well the organization is functioning.

Lower Level Employees are expected to provide

upward communication about their performance andproblems.

Upward Communication encourages employees toparticipate in decision making process and to submit

value ideas. Common form of Upward Communication includes

Suggestion boxes , open door policies, group meetings,grievances, questions and feedback.


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Distortion of Upward

Communication Hierarchical Organization.

Managers are less listening to their subordinates thanin telling them how to perform.

Filtering of Information

Employees have little opportunity to sendcommunication upward.


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Lateral Flow

Horizontal communication. Takes place betweenpeers.

Provides emotional and social support to

individuals. Several Purpose for horizontal communication

Task Coordination

Problem Solving Information Sharing

Conflict Resolution


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Problems in Horizontal Communication

Weakening the Organization Structure

Departments not in favor of sharing informationacross.

Too much of Job Specialization Results in eachdepartment becoming an island by itself, having littlein common to share with other departments.


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Diagonal Communications

Diagonal Communications take place between amanager and members of other work groups.

Manager requires this kind of communication tointeract with employees in other managers jurisdictionregarding his/ her particular function.


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External Communication

External Communication takes place between amanger and outside groups like suppliers, government,creditors, banks, financial agencies, environmentalists,

consultants and the like.


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Communication Network

A communication network is the pattern of

communication flows among various positions

in an organization.

Communication networks may assume the form

of:

A wheel

A chain

A letter Y

A Circle or

All channel


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motivating emplyoee

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