Motivating and Retaining Customer Service Staff

Amy WalkerCity of Columbus

Recognize, Reward and Reinforce!

• Recognize the efforts and actions of your employees.

• Reinforce positive behavior and progress towards goals.

• Reward employees for their accomplishments.

Recognize!!Praise and thank employees for a job well done!!

Reinforce!!Acknowledge specific actions employees are taking and

encourage them to repeat those actions daily!

Reward!!Give employees something to show your appreciation!!

Employees who feel recognized and rewarded for a job well done…

• Are more likely to “go the extra mile.”• Strive to meet performance standards.• Promote a positive work environment.• Are open to constructive feedback.• Are more loyal to their commitment to

the organization.

Questions?