morms citizen's charter
TRANSCRIPT
MARCIAL O. RAÑOLA MEMORIAL SCHOOLSan Francisco, Guinobatan, Albay
CITIZENS CHARTER
OUR VISIONWe dream of Filipinos
Who passionately love their countryAnd whose values and competencies
Enable them to realize their full potentialAnd contribute meaningfully to building the nation.
As a learner-centered public institution, theDepartment of Education
Continuously improves itself to better serve it stakeholders
OUR MISSIONTo protect and promote the right of every Filipino to qualify, equitable,
culture-based, and complete basic education where:
Students learn in a child-friendly, gender-sensitive, safe, and motivating environment
Teachers facilitate learning and constantly nurture every learner;
Administrators and staff, as stewards of the institution, ensure andEnabling and supportive environment for effective learning to happen;
Family, community, and other stakeholders are actively engaged and share
Responsibility for developing life-long learners
OUR CORE VALUES
MAKADIYOS, MAKA-TAO, MAKAKALIKASAN, MAKABANSA
ENROLMENT
Who may Avail of the Service?Secondary Age – (11-15 years old)Schedule of Availability of Service:1st Year_________________2nd Year _________________3rd Year _________________4th Year _________________Transferee _________________Late Enrolee _________________
Requirements for Enrolee: NSO Birth Certificate for first year studentsReport card Certificate of good moral conduct 2 ID pictures for first year
Duration: half day
HOW TO AVAIL OF THE SERVICE
STEP APPLICANT/CLIENT SERVICE PROVIDER DURATION OF
ACTIVITY
PERSON IN-
CHARGE1 Submit Birth certificate for first
year students; Forms 137 & 138 and Certificate of Good Moral for transferees
Receive, assess and evaluate Birth Certificates, Form 137 & 138 and certificate of good moral conduct
10 mins. Teacher-In-Charge
2 Undergo reading ability assessment/placement test (for transferee)
Conduct reading ability assessment test/placement test
30 mins. Teacher-In-Charge
3 Enrol and receive books Accept students and distribute books
30 mins. Teacher-In-Charge
RECTRUITMENT, EVALUATION, SELECTION AND APPOINTMENT OF TEACHER I POSITION IN PUBLIC SECONDARY SCHOOLS
WHO MAY AVAIL OF THE SERVICE?
Applicants who hold a valid certificate of registration/professional license as a teacher from the Professional Regulation Commission (PRC) seeking to be appointed to a Teacher I position.Qualified applicant who is with a valid professional license issued by the Philippine Regulation Commission and who meets the requirements of the evaluation selection applied by the a School Division.Bonafide resident of a particular barangay, municipality, city of province for at least six months who declared himself/herself as a resident of a particular barangay, municipality, city or province in the Personal DataSheet.List of candidates who obtained an overall score of fifty (50) points and above based on the criteria provided in the hiring guidelines during the evaluation and screening by a School Division.
FEES: NONESchedule of Availability of Service:January 15 to March 15 - Filing of applicationMarch 16-31 - Interview of applicantsApril 1-15 - Ranking of applicantsApril 16-30 - Submission of Rank list to the Schools Division Superintendent to be posted in
conspicuous places
Requirements for APPLICANTS:Applicant letterCSC Form 212 (revised 2005) in 2 copies with the latest 2x2 ID pictureCertified photocopy of the PRC Certificate of Registration/LicenseCertified photocopy of ratings obtained in the Licensure Examination for Teachers/Professional Board Examination for TeacherCertified copies of Transcript of Records for baccalaureate courseCopies of the service record, performance rating and school clearance for those with teaching experienceCertificates of specialized training, if any
Step Applicant/ Client Service Provider Duration of Activity
Person In-Charge
1
2
3
4
5
6
Submit a written application with the required documents to the nearest elementary or secondary school head
Receive application and verify documents submitted as to the completeness and authenticity
Submit the list of applicants together with their pertinent documents to the Division
Receive the list of applicants with the corresponding documents
Review documents submitted for completeness, accuracy, authenticity and veracity
Evaluate applicants on Education, Teaching Experience, LET/PBET Rating, Experential Learning Course and Specialized Training Skills
Conduct Interview
10 mins
10 mins
Within 1 day
Within 1 day
Within 1 hr
School Head-ChairmanMembers:4 Master Teacher /2 Best Performing Teacher
Public School District Supervisor
School HeadsMembers
Step Applicant/ Client Service Provider Duration of Activity
Person In-Charge
7Observe and rate demonstration teaching of applicants
Within 1 day
Step Applicant/ Client Service Provider Duration of Activity
Person In-Charge
Step Applicant/ Client Service Provider Duration of Activity
Person In-Charge
RECORDS SECTION SERVICES
Schedule of Availability of Service:Monday to Friday – 8:00 – am to 5:00 pm (NO NOON BREAK)
Who May Avail of the Service:Parents Graduates/ Alumna Students Teachers
What are the requirements:Letter of Request Documentary Stamp Affidavit of Loss (reconstructed diploma)
Fees: None
FORM 137
Step Client Service Provider
Allotted Time
Person-In-Charge
1
2
File the letter of request from the requesting school/college/universities
For Signature of the F137
Preparation of the Form
137
Signature of the School Head
Release of Form 137
10-20 minutes
5-10 mins
2 mins
Records Section In-Charge
Principal
Records Section In-Charge
End of Transaction
RECONSTRUCTED DIPLOMA
Step Client Service Provider Allotted Time Person-In-Charge
1
2
Present Affidavit of Loss
For Signature of the
Diploma
Verification of the record in
the files
Preparation of Diploma
Signature of Diploma
Release of Diploma
10-30 mins
5-10 mins
2-3 mins.
Records Section In-Charge
Principal
Records Section In-Charge
End of Transaction
CERTIFICATIONS
Step Client Service Provider Allotted Time Person-In-Charge
1
2
Fill out form for certification
For Signature of the
Certificate
Verification of the record in
the files
Preparation of the Certificate
Signature of the Certificate
Release of Certificate
10-30 mins
5-10 mins
2-3 mins.
Records Section In-Charge
Principal
Records Section In-Charge
End of Transaction
GUIDANCE SERVICES Schedule of Availability of Service:
Monday to Friday – 8:00 – am to 5:00 pm (NO NOON BREAK) Who May Avail of the Service:
Parents Graduates/ Alumna Students Teachers Non-Teaching Staff Stakeholders
Services Offered Step by Step Procedures
Employee Responsible
Time Needed
Amount of Fees
Required Documents
1. Counselling Services
1. Referral by the Committee-on-Discipline/Adviser/Teacher/Parents or Guardians and those who voluntarily seek assistance
2. Request the Presence of the adviser of the concern student/clientele
3. Preliminary Interview
4. Counselling Session
Guidance Counselor
Guidance Counselor
Guidance Counselor
5-10 minutes
30 mins to 1 hour
30 mins to 1 hour
30 mins to 1 hr
None
None
None
None
None
None
School IDCumulative Record F 137Anecdotal Record
Counseling logbook
2. Follow-Up Services
1. Request the presence of the adviser/teacher concern/personnel concern/parent/guardian/friends of the clientele & other concern person 2. Interview with the Adviser/Teacher
3. Counseling Session
Guidance Counselor AdviserTeacher Personnel
Guidance Counselor AdviserTeacher Personnel
5-30 mins
30 mins to 1 hr
None
None
School IDCumulative Record F 137Anecdotal Record
Counseling logbook
Services Offered Step by Step Procedures
Employee Responsible
Time Needed
Amount of Fees
Required Documents
3. Testing Services
1. Sending communication letter to the different elementary school heads requesting for the lst of pupils for early enrolment/registration
2. Retrieval of the List of Early Registrants
3. Schedule the list of Pupils who will take the Entrance Examination 4. Provide the different elementary school heads with the schedule and list of the entrance examination
5. Entrance Examination
Guidance Counsellors Utility Worker
Guidance Counsellors Utility Worker
Guidance Counsellors Utility Worker
Guidance Counsellors Utility Worker
Guidance Counsellors
1 day
1 day
1 day
1 day
1 hr & 30 mins
None
None
None
None
None
Letter to the elementary school heads
Early registration form
Early registration form
Lists of pupils and list of requirements
Photocopy of the Form 138/Report Card
Services Offered Step by Step Procedures
Employee Responsible
Time Needed
Amount of Fees
Required Documents
4. Placement Service
1. Rank the result of the Entrance Examination/Rank the Honor Students
2. Assist in sectioning of the New Entrants/Giving Awards to Deserving student during recognition day
Guidance Counsellors
1 day
2 days
None
None
Entrance Exam resultBirth Cert (NSO)Form 138/Report Card
Rank List
5. Individual Inventory
1. Record test results of student and academic performance2. File/Update counselling and interview records of students
Guidance Counsellors
Guidance Counsellors
2 days
30 mins to 1 hour per section
None
None
Entrance examForm 137
F 137 Anecdotal RecordCumulative Record/ student Profile
6. Information Dissemination
1. Meeting the students respective rooms/make an announcement after the flag ceremonies/posting the information materials in the bulletin board
Guidance counsellors
1 hour/ 5-15 mins
None Memo DepEd OrderPosters
Services Offered
Step by Step Procedures
Employee Responsible
Time Needed
Amount of Fees
Required Documents
7. Career Service
1. Plan a career program and activities
2. Invite Speakers
3. Conduct Career Guidance Program and Activities
Guidance Counsellors
Guidance Counsellors
Guidance Counsellors
1 day
1 day
1 week
None
None
None
Memo/DepEd Order
Letter of Invitation
Program of Activities
PROCUREMENT/ ISSUANCE OF SUPPLIES
Schedule of Availability of Service:Monday to Friday – 8:00 a.m. to 5:00 P.M. ( NO NOON BREAK )
Who may avail of the serviceMORMS Teaching and Non-Teaching
What are the Requirements: Requisition and Issue Slip
Fees: NoneDuration: 28 days
How to Avail of the Service:
Step Client Service Provider Duration of Activity
Person-In-Charge
1
2
3
Submit RIS
If available
If not available
Receive and verify if stock/supplies are available
Issue / release supplies
Prepare purchase request (PR)
Sign Purchase Request
Prepare Certificate of Availability of funds
Sign CAF
10 mins
10 mins
2 mins
2 mins
Within 1 day
Supply Officer I JO employeeJO employee
Supply Officer I
SO I
SO I
Clerk JO
Clerk JO
Budget Officer/Accountant
/ Principal III
Step Client Service Provider Duration of Activity
Person-In-Charge
4
5
6
7
Procurement consideration
Enact Resolution as to the mode of procurement
Signs resolutions
Prepare Certificate of the mode of procurement
Sign MOP
Approve MOP
Prepare Request for Quotation (RFQ)
Approve RFQ
Secure RFQ to supplier
Philgeps Posting
Opening of canvass Prepare Abstract of Quotations
Sign Abstract of Quotation
Within 1 day
5 days
2 minutes
1 min.
1 min
10 mins
2 mins
4 hours
30 mins
30 mins
Bids and Awards
BAC Committee
BAC Members
BAC Members
BAC Chairman
SDS
Clerk JO
SDS
Utility Worker I
(Canvasser)
BAC Secretariat
Bids & Awards
Committee JO Clerk
BAC Members
Step Client Service Provider Duration of Activity
Person-In-Charge
8
9
10
11
12
13
14
Prepare Job Order (JO)
Sign Job Order
Prepare Purchase Order (PO)
Approve Purchase Order (PO)
Signs Purchase Order (PO)
Receive deliver items
Prepare Inspection and Acceptance Report (IAR)
Sign IAR
Sign Acceptance
Prepare ICS/ stickers
Issue Purchased Supplies
Prepare Obligation Request (OBR) Disbursement Voucher
& attachment for payment
Sings OBR
Forward Complete documents to budget office
END OF TRANSACTON
10 mins
5 mins2 mins5 mins2 mins
10 mins
2 mins
2 mins.5-10 days
Within 1 hour
10 mins
5 mins
2 mins
1 min
1 min
30 mins- 1 hour
2 mins
5 mins
Clerk JO
SO I SDS
InspectorateBudget Officer
Clerk JO
SDS
Supplier Senior
Bookkeeper
Clerk JO
Supply Officer I
Inspectorate Team
Supply Officer I
Clerk JO
Clerk JO
Clerk JO
Principal
Clerk JO
BUDGET AND ACCOUNTING SERVICES
PAYMENT OF FIRST SALARY, SALARY DIFFERENTIALS DUE TO PROMOTION AND/OR STEP INCREMENT AND OTHER
BENEFITS
Schedule of Availability of ServiceMonday to Friday- 8:00am to 5:00pm (No Noon Break)
Who May Avail of the ServiceNewly Hired TeachersPersonnel with Salary Differentials Due to Promotions and/or Step Increment
What are the Requirements -For Newly Hired Teachers
1. Certified true copy of duly approved appointment2. Assignment Order, if applicable3. Certified true copy of Oath of Office4. Certificate of Assumption5. SALN6. Approved DTR7. Bureau of Internal Revenue (BIR) withholding certificates
(Forms 1902 and 2305)8. Authority from the claimant and identification documents, if claimed
by person Other than the payee
-Additional documents for transferees from other government agencies1. Clearance from money, property and legal accountabilities from the
Previous office2. Certified true copy of pre-audited disbursement voucher of last salary
from Previous agency and/or Certification by the Chief Accountant of the last salary
From previous office duly verified by the assigned auditor thereat.3. BIR from 2316 (Withholding Tax Cert.)4. Certificate of Available Leave Credits5. Service Records
-For Teachers/Non-Teaching Personnel with Salary Differentials due to Promotion and/or Step Increment, Salary Increase and other Benefits
1. Certified true copy of Approved appointment (for promotion)2. Notice of Salary Adjustment/Notice of Salary Increment ( For Salary
increase)3. Approved DTR or certification that the employee has not incurred leave
Without pay
-Salary of regular teachers/non teaching personnel, monetization, loyalty, overtime service and other benefits
1. Daily Time Record (For monthly salary)2. Approved Form 6 ( for monetization)3. Updated Service Record ( for loyalty benefit)4. Approved Authority to render overtime service (for overtime)5. DTR (for overtime)6. Accomplishment Report (for overtime)7. Performance Rating for two (2) rating periods ( for Personnel Incentive
Benefit)Fees: NoneDuration: 20 minutes
How to Avail of the Service
Steps Applicant/Client Service ProviderDuration
ofActivity
Person In- Charge
1 Teacher/Non Teaching Personnel
Prepare disbursement voucher and Obligation Request and review the disbursement claim voucher as to compliance of the requirements
20 minutes
Ma. Teresa Oliver
2Process disbursement claims and Assigns disbursement number 10
minutesMa. Teresa Oliver
Assigns obligation number
Post to subsidiary ledgers
5 minutes
3 minutes
Ma. Teresa Oliver
3 Certifies as to the availablility of funds 3
minutesShiela Nanoz
Certifies as to the completeness of the supporting documents 3
minutesErwin Banola
Steps Applicant/Client Service ProviderDuration
ofActivity
Person In- Charge
4 Forward disbursement vouchers to the cashier section 2
minutesMa. Teresa Oliver
END OF TRANSACTION
3 Certifies as to the availablility of funds 3 minutes Shiela Nanoz
CASHIERISSUANCE OF CHECKS
Schedule of Availability of ServiceMonday to Friday – 8:00am – 5:00pm (No Noon Break)
Who May Avail of the ServicePermanent Teachers and Non-Teaching PersonnelSubstitute TeachersCasual/Contractual EmployeeContractors/Suppliers
Fees: NoneDuration: 20 minutes
Steps Applicant/Client Service ProviderDuration of
ActivityPerson In- Charge
1
Proceeds to the Cashier Section and submitDisbursement voucher
Receives approved voucher/payroll for payment from accounting section
2 minutes Aloha Macasadia
Attach checks to approvedvouchers
1 minute Aloha Macasadia
2
Types checks 2-5minutes Aloha Macasadia
Prepares Advise of ChecksIssued and cancelled(ACIC)
5 minutes Aloha Macasadia
3
Signs prepared checks and Advice of Checks Issued and Cancelled
10 minutesAloha Macasadia
Transmits checks, ACIC to School Principal for countersignature
3 minutes Gemma S. Sapo
4
Separates check for release and 2 copies of voucher from the Original copy of approved voucher and its attrached supporting documents
2-5 minutesAloha Macasadia
Record checks to Warrant Register
1-2 minutes Aloha Macasadia
5
Transmitts signed checks with ACIC to the Philippine Veterans Bank, Leg City
1-2 hours Aloha Macasadia
Post the List of Checks for Release
30 secs Aloha Macasadia
Release checks to client 30 sec. Aloha Macasadia
Client Proceed to Cashier’s office and present required documents
Receives and validate requirements. Instructs the client to sigh in the Warrant Register
30 sec Aloha Macasadia
7
Instruct the client to sign in the voucher/payroll
30 sec.Aloha Macasadia
Release checks to client 30 sec. Aloha Macasadia
8
Updating of Cash in Bank Register
3 minutes Aloha Macasadia
Preparation and Submission of report of checks issued, liquidation report to accounting section
30 minutes Aloha Macasadia
End of Transaction
PERSONNEL SERVICESRELEASING AND RECEIVING OF COMMUNICATION/LETTERS/ISSUANCES
Schedule of Availability of ServiceMonday to Friday- 8:00am to 5:00pm (No Noon Break)
Who May Avail of the Service Public, Teaching and Non-teaching personnel
What are the Requirements: (All in 5 copies)Documents
Fees: None
Duration: 8 minutes
How to Avail of the Service
Steps
Applicant/Client Service ProviderDuration
ofActivity
Person In- Charge
1 Presents communications
Records all communications received from division office, regional office, etc
5 minutes Norly Malate
2Forward all communications to the Office of the Principal for dissemination .
2 minutes Norly Malate
End of Transaction
APPLICATION AND APPROVAL OF LEAVE (FORM 6)
Schedule of Availability of Service:Monday to Friday – 8:00 a.m. to 5:00 p.m. (NO NOON BREAK)
Who May Avail of the Service 1. Teachers 2. Non-Teaching Personnel
What are the requirements:Form 6Sick Leave for 6 days or more – Medical Certificate or Form 41Sick/Vacation Leave for 30 days – Clearance from money & property accountability Maternity Leave – Medical Certificate, Form 41, Cert of Live Birth, Marriage Contract, Appointment and Clearance
Fees: NONEDuration : 17 minutes
Steps
Applicant/Client
Service ProviderDuration
ofActivity
Person In- Charge
1 Submits Form 6 Checks & verifies the correctness & completeness of entries in the form 6
5 minutes
Ma. Teresa Oliver
Record form 6 in the logbook 5 minutes
Ma. Teresa OliverShiela Nanoz
2Transmit all form 6 filed for the month to the personnel section of Albay Division for processing and approval
3 0minutes Shiela P. Nanoz
Receipt of approved leave from Division office
Receives approved leave (form 6) ,release original copy to the teacheremployee concerned
3 minutes Shiela P. Nanoz
File duplicate copy in their 201 file
3 minutes Shiela Nanoz
END OF TRANSACTION
PROPERTY SERVICES
ISSUANCE AND RETRIEVAL OF TEXTBOOKS
Schedule of Availability of ServiceMonday to Friday – 8:00am to 5:00pm (No Noon Break)
June-July – start of school yearWho may Avail of the Service
StudentsTeachers
What are the Requirements1. Roll list per section
FEES: NoneDuration: 5 daysHow To Avail of the Services
Steps
Applicant/Client Service ProviderDuratio
n ofActivity
Person In- Charge
1
Supplier Receive new textbooks for K to 12 students in all subject areas
2-3 hours
Clerk-JODomingo Pacardo
Sort textbooks by subject and by year level
1-3 hours
Clerk-JOAdministrative Aide
Record textbooks in the property ledger cards
1 hour Clerk-Jo
2
Class Adviser submits Roll list by section
Receive roll list by section 10 minutes
Clerk-JO
Prepare textbooks by section (all subject areas)
1-2 hours
Clerk-JOAA- I
3Release textbooks to students through the section advisers
30 minutes
Clerk-JOAA-I
4 Class Adviser signs the Memorandum Receipt
2 minutes Class Advisers
5Adviser returns
textbooks (end of school year)
Receive and verify the completeness of textbooks returned.
30 minutes Clerk-JOAA-I
Return the signed Memorandum Receipt to the teacher adviser
2 minutesDomingoPacardo
END OF TRANSACTION
PERSONNEL SERVICES
ISSUANCE OF SERVICE RECORDS
Schedule of Availability of ServiceMonday to Friday- 8:00am to 5:00pm (No Noon Break)
Who May Avail of the ServiceTeaching and Non-teaching personnel
What are the Requirements: -For Newly Appointed Teachers/Non-Teaching Personnel
1. Duly Attested Appointment from CSC2. Certification of First Day of Service issued by School Head
-For Promotion1. Copy of approved appointment
Fees: NoneDuration: 25 minutesHow to Avail of the Service
Steps Applicant/Client Service ProviderDuration of
ActivityPerson In- Charge
1Teacher submits documents
Reviews, verifies entries in the Service Record
5 minutes Ma. Teresa Oliver
2Wait while documents are being processed
Encodes/updates service record
15 minutes Ma. Teresa Oliver
3 Teacher/Non teaching personnel carries document
Certifies as to the correctness of entries in the Service Record
5 minutes Shiela NanozAdmin Officer IV
END OF TRANSACTION
NOTICE OF STEP INCREMENT
Schedule of Availability of ServiceMonday to Friday – 8:00am to 5:00pm (No Noon Break)
Who may Avail of the ServiceTeaching StaffNon-Teaching Staff
What are the RequirementsUpdated Service RecordNotice of Step Increment
FEES: NoneDuration: 35 mins, How To Avail of the Services:
Steps Applicant/Client Service ProviderDuration of
ActivityPerson In- Charge
1Teacher submits documents
Checks the date of entitlement of increment
5 minutes
Shiela NanozPrepare NOSI 5 minutes
2Verify absences without pay in the leave card
5 minutes Ma. Teresa Oliver
3Update service record 5 minutes Ma. Teresa
Oliver
Certifies as to the correctness of entries in the Service Record
3 minutes Shiela Nanoz
4
Transmit NOSI with service records to the personnel in-charge for review and signature by the SDS
30 minutes Shiela Nanoz
5Retrieve approved NOSI from Divison Office
Submits (1) set of documents for updating of salary with GSIS.
20 minutes Shiela Nanoz
End of Transaction
AUTHENTICATION OF VARIOUS DOCUMENTS
Schedule of Availability of ServiceMonday to Friday- 8:00am to 5:00pm (No Noon Break)
Who May Avail of the ServiceTeaching and Non-teaching personnelStudents
What are the Requirements: Original copy/ies and photocopy/ies of documents to be authenticated
Fees: NoneDuration: 15 minutesHow to Avail of the Service
Steps Applicant/Client Service ProviderDuration of
ActivityPerson In- Charge
1 Present the original & photocopy of documents
Checks & verifies the authencity of documents
5 minutes
Ma. Teresa Oliver
Wait while the documents are to be stamped
Stamps the documents with “certified photocopy” indicating date and affix initial of the desk in-charge
5 minutes Ma. Teresa OliverShiela Nanoz
2Reviews the authenticity of the stamped documents.
3 minutes Shiela P. Nanoz
Signs documents 3 minutes Shiela P. Nanoz
END OF TRANSACTION
CHANGE OF NAMESchedule of Availability of Service
Monday to Friday- 8:00am to 5:00pm (No Noon Break)
Who May Avail of the ServiceTeaching and Non-teaching personnel
What are the Requirements: All in six (6) copies)1. Marriage Contract2. Approved Change of Name by CSC3. Request for Change of Name
Fees: None
Duration: 15 minutesHow to Avail of the Service
Steps Applicant/Client Service ProviderDuration of
ActivityPerson In- Charge
1 Teacher/Non Teaching Personnel submits
Receives/reviews papers of teacher for change of name
5 minutes
Ma. Teresa Oliver
Advise teacher/non-teaching personnel to submit documents to CSC for approval of change of name
5 minutes Shiela P. Nanoz
2Transmits to the Division Office (Personnel Section) the request for change of name with attached documents
30 minutes Shiela P. Nanoz
Get file copy and record to the logbook for leave of absence
30 minutes Shiela P. Nanoz
3
Division Office forwarded the approved change of name
Record approved change of name in the logbook 4 minutes Shiela P. Nanoz
Release original copy to the teacher/non teaching concerned.
3minutes Shiela P. Nanoz
END OF TRANSACTION
NURSING MEDICAL SERVICES Schedule of Availability of Services
Monday – Friday – 8:00 – 5:00 (NO NOON BREAK)
Who May Avail of the services:Teachers Non-Teaching Personnel Students
Step Client Service Provider Duration of Activity
Person-In-Charge
Student I – a. Conduct History taking
through interview b. Recording of the chief
complaint in the Consultation and Treatment Record
c. Nursing Management/Bedside Care
Monitoring of Vital SignsObservation of signs/symptomsRendering of First Aid Treatment by giving necessary medicine and medication
II. Referrals/LinkagesRefer Cases which need further medical management to authorized Medical Agencies Accomplishment of the Referral Form
III. Information Dissemination- Inform parents/guardian regarding the condition of the clientele that needs to be referred
3-5 mins/ as the need
arises
During the confinement in the clinic
As the need arises/
emergency cases
As the need arises
Nurse
Administrative Aide
Nurse
Nurse/Administrative Aide
Nurse
Nurse
Nurse School Head
Administrative Aide
Nurse
FILING OF COMPLAINTS
Schedule of Availability of ServiceMonday to Friday – 8:00am to 5:00pm (No Noon Break)
Who may Avail of the ServiceAny person may file an administrative complaint against non-teaching personnel of
the school.
What are the RequirementsFull name and address of the complaint Full name and address of the person complained of as well as his position and officeA narration of the relevant and material facts which show the acts or omissions as allegedly committed by the person Certified true copies of documentary evidences and affidavits of his witnesses, if any
FEES: NoneDuration: 5 mins. How To Avail of the Services:Step Applicant/Client Service
ProviderDuration of activity
Person-In-Charge
1 File the complaint along with the requirements at the office of the principal/ or Administrative Officer IV
Receive the complaint and other documents if any
3 mins AO IV
2 Receive the receiving copy of the documents/complaint
Issue the receiving copy to the client
3 mins Administrative Officer IV / Staff
End of Transaction