morms citizen's charter

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MARCIAL O. RAÑOLA MEMORIAL SCHOOL San Francisco, Guinobatan, Albay CITIZENS CHARTER OUR VISION We dream of Filipinos Who passionately love their country And whose values and competencies Enable them to realize their full potential And contribute meaningfully to building the nation. As a learner-centered public institution, the Department of Education Continuously improves itself to better serve it stakeholders OUR MISSION To protect and promote the right of every Filipino to qualify, equitable, culture-based, and complete basic education where: Students learn in a child-friendly, gender-sensitive, safe, and motivating environment Teachers facilitate learning and constantly nurture every learner; Administrators and staff, as stewards of the institution, ensure and Enabling and supportive environment for effective learning to happen; Family, community, and other stakeholders are actively engaged and share

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Page 1: MORMS Citizen's Charter

MARCIAL O. RAÑOLA MEMORIAL SCHOOLSan Francisco, Guinobatan, Albay

CITIZENS CHARTER

OUR VISIONWe dream of Filipinos

Who passionately love their countryAnd whose values and competencies

Enable them to realize their full potentialAnd contribute meaningfully to building the nation.

As a learner-centered public institution, theDepartment of Education

Continuously improves itself to better serve it stakeholders

OUR MISSIONTo protect and promote the right of every Filipino to qualify, equitable,

culture-based, and complete basic education where:

Students learn in a child-friendly, gender-sensitive, safe, and motivating environment

Teachers facilitate learning and constantly nurture every learner;

Administrators and staff, as stewards of the institution, ensure andEnabling and supportive environment for effective learning to happen;

Family, community, and other stakeholders are actively engaged and share

Responsibility for developing life-long learners

OUR CORE VALUES

MAKADIYOS, MAKA-TAO, MAKAKALIKASAN, MAKABANSA

Page 2: MORMS Citizen's Charter

ENROLMENT

Who may Avail of the Service?Secondary Age – (11-15 years old)Schedule of Availability of Service:1st Year_________________2nd Year _________________3rd Year _________________4th Year _________________Transferee _________________Late Enrolee _________________

Requirements for Enrolee: NSO Birth Certificate for first year studentsReport card Certificate of good moral conduct 2 ID pictures for first year

Duration: half day

HOW TO AVAIL OF THE SERVICE

STEP APPLICANT/CLIENT SERVICE PROVIDER DURATION OF

ACTIVITY

PERSON IN-

CHARGE1 Submit Birth certificate for first

year students; Forms 137 & 138 and Certificate of Good Moral for transferees

Receive, assess and evaluate Birth Certificates, Form 137 & 138 and certificate of good moral conduct

10 mins. Teacher-In-Charge

2 Undergo reading ability assessment/placement test (for transferee)

Conduct reading ability assessment test/placement test

30 mins. Teacher-In-Charge

3 Enrol and receive books Accept students and distribute books

30 mins. Teacher-In-Charge

Page 3: MORMS Citizen's Charter

RECTRUITMENT, EVALUATION, SELECTION AND APPOINTMENT OF TEACHER I POSITION IN PUBLIC SECONDARY SCHOOLS

WHO MAY AVAIL OF THE SERVICE?

Applicants who hold a valid certificate of registration/professional license as a teacher from the Professional Regulation Commission (PRC) seeking to be appointed to a Teacher I position.Qualified applicant who is with a valid professional license issued by the Philippine Regulation Commission and who meets the requirements of the evaluation selection applied by the a School Division.Bonafide resident of a particular barangay, municipality, city of province for at least six months who declared himself/herself as a resident of a particular barangay, municipality, city or province in the Personal DataSheet.List of candidates who obtained an overall score of fifty (50) points and above based on the criteria provided in the hiring guidelines during the evaluation and screening by a School Division.

FEES: NONESchedule of Availability of Service:January 15 to March 15 - Filing of applicationMarch 16-31 - Interview of applicantsApril 1-15 - Ranking of applicantsApril 16-30 - Submission of Rank list to the Schools Division Superintendent to be posted in

conspicuous places

Requirements for APPLICANTS:Applicant letterCSC Form 212 (revised 2005) in 2 copies with the latest 2x2 ID pictureCertified photocopy of the PRC Certificate of Registration/LicenseCertified photocopy of ratings obtained in the Licensure Examination for Teachers/Professional Board Examination for TeacherCertified copies of Transcript of Records for baccalaureate courseCopies of the service record, performance rating and school clearance for those with teaching experienceCertificates of specialized training, if any

Page 4: MORMS Citizen's Charter

Step Applicant/ Client Service Provider Duration of Activity

Person In-Charge

1

2

3

4

5

6

Submit a written application with the required documents to the nearest elementary or secondary school head

Receive application and verify documents submitted as to the completeness and authenticity

Submit the list of applicants together with their pertinent documents to the Division

Receive the list of applicants with the corresponding documents

Review documents submitted for completeness, accuracy, authenticity and veracity

Evaluate applicants on Education, Teaching Experience, LET/PBET Rating, Experential Learning Course and Specialized Training Skills

Conduct Interview

10 mins

10 mins

Within 1 day

Within 1 day

Within 1 hr

School Head-ChairmanMembers:4 Master Teacher /2 Best Performing Teacher

Public School District Supervisor

School HeadsMembers

Page 5: MORMS Citizen's Charter

Step Applicant/ Client Service Provider Duration of Activity

Person In-Charge

7Observe and rate demonstration teaching of applicants

Within 1 day

Page 6: MORMS Citizen's Charter

Step Applicant/ Client Service Provider Duration of Activity

Person In-Charge

Page 7: MORMS Citizen's Charter

Step Applicant/ Client Service Provider Duration of Activity

Person In-Charge

Page 8: MORMS Citizen's Charter

RECORDS SECTION SERVICES

Schedule of Availability of Service:Monday to Friday – 8:00 – am to 5:00 pm (NO NOON BREAK)

Who May Avail of the Service:Parents Graduates/ Alumna Students Teachers

What are the requirements:Letter of Request Documentary Stamp Affidavit of Loss (reconstructed diploma)

Fees: None

FORM 137

Step Client Service Provider

Allotted Time

Person-In-Charge

1

2

File the letter of request from the requesting school/college/universities

For Signature of the F137

Preparation of the Form

137

Signature of the School Head

Release of Form 137

10-20 minutes

5-10 mins

2 mins

Records Section In-Charge

Principal

Records Section In-Charge

End of Transaction

Page 9: MORMS Citizen's Charter

RECONSTRUCTED DIPLOMA

Step Client Service Provider Allotted Time Person-In-Charge

1

2

Present Affidavit of Loss

For Signature of the

Diploma

Verification of the record in

the files

Preparation of Diploma

Signature of Diploma

Release of Diploma

10-30 mins

5-10 mins

2-3 mins.

Records Section In-Charge

Principal

Records Section In-Charge

End of Transaction

CERTIFICATIONS

Step Client Service Provider Allotted Time Person-In-Charge

1

2

Fill out form for certification

For Signature of the

Certificate

Verification of the record in

the files

Preparation of the Certificate

Signature of the Certificate

Release of Certificate

10-30 mins

5-10 mins

2-3 mins.

Records Section In-Charge

Principal

Records Section In-Charge

End of Transaction

Page 10: MORMS Citizen's Charter

GUIDANCE SERVICES Schedule of Availability of Service:

Monday to Friday – 8:00 – am to 5:00 pm (NO NOON BREAK) Who May Avail of the Service:

Parents Graduates/ Alumna Students Teachers Non-Teaching Staff Stakeholders

Services Offered Step by Step Procedures

Employee Responsible

Time Needed

Amount of Fees

Required Documents

1. Counselling Services

1. Referral by the Committee-on-Discipline/Adviser/Teacher/Parents or Guardians and those who voluntarily seek assistance

2. Request the Presence of the adviser of the concern student/clientele

3. Preliminary Interview

4. Counselling Session

Guidance Counselor

Guidance Counselor

Guidance Counselor

5-10 minutes

30 mins to 1 hour

30 mins to 1 hour

30 mins to 1 hr

None

None

None

None

None

None

School IDCumulative Record F 137Anecdotal Record

Counseling logbook

2. Follow-Up Services

1. Request the presence of the adviser/teacher concern/personnel concern/parent/guardian/friends of the clientele & other concern person 2. Interview with the Adviser/Teacher

3. Counseling Session

Guidance Counselor AdviserTeacher Personnel

Guidance Counselor AdviserTeacher Personnel

5-30 mins

30 mins to 1 hr

None

None

School IDCumulative Record F 137Anecdotal Record

Counseling logbook

Page 11: MORMS Citizen's Charter

Services Offered Step by Step Procedures

Employee Responsible

Time Needed

Amount of Fees

Required Documents

3. Testing Services

1. Sending communication letter to the different elementary school heads requesting for the lst of pupils for early enrolment/registration

2. Retrieval of the List of Early Registrants

3. Schedule the list of Pupils who will take the Entrance Examination 4. Provide the different elementary school heads with the schedule and list of the entrance examination

5. Entrance Examination

Guidance Counsellors Utility Worker

Guidance Counsellors Utility Worker

Guidance Counsellors Utility Worker

Guidance Counsellors Utility Worker

Guidance Counsellors

1 day

1 day

1 day

1 day

1 hr & 30 mins

None

None

None

None

None

Letter to the elementary school heads

Early registration form

Early registration form

Lists of pupils and list of requirements

Photocopy of the Form 138/Report Card

Page 12: MORMS Citizen's Charter

Services Offered Step by Step Procedures

Employee Responsible

Time Needed

Amount of Fees

Required Documents

4. Placement Service

1. Rank the result of the Entrance Examination/Rank the Honor Students

2. Assist in sectioning of the New Entrants/Giving Awards to Deserving student during recognition day

Guidance Counsellors

1 day

2 days

None

None

Entrance Exam resultBirth Cert (NSO)Form 138/Report Card

Rank List

5. Individual Inventory

1. Record test results of student and academic performance2. File/Update counselling and interview records of students

Guidance Counsellors

Guidance Counsellors

2 days

30 mins to 1 hour per section

None

None

Entrance examForm 137

F 137 Anecdotal RecordCumulative Record/ student Profile

6. Information Dissemination

1. Meeting the students respective rooms/make an announcement after the flag ceremonies/posting the information materials in the bulletin board

Guidance counsellors

1 hour/ 5-15 mins

None Memo DepEd OrderPosters

Page 13: MORMS Citizen's Charter

Services Offered

Step by Step Procedures

Employee Responsible

Time Needed

Amount of Fees

Required Documents

7. Career Service

1. Plan a career program and activities

2. Invite Speakers

3. Conduct Career Guidance Program and Activities

Guidance Counsellors

Guidance Counsellors

Guidance Counsellors

1 day

1 day

1 week

None

None

None

Memo/DepEd Order

Letter of Invitation

Program of Activities

PROCUREMENT/ ISSUANCE OF SUPPLIES

Schedule of Availability of Service:Monday to Friday – 8:00 a.m. to 5:00 P.M. ( NO NOON BREAK )

Who may avail of the serviceMORMS Teaching and Non-Teaching

What are the Requirements: Requisition and Issue Slip

Fees: NoneDuration: 28 days

How to Avail of the Service:

Step Client Service Provider Duration of Activity

Person-In-Charge

1

2

3

Submit RIS

If available

If not available

Receive and verify if stock/supplies are available

Issue / release supplies

Prepare purchase request (PR)

Sign Purchase Request

Prepare Certificate of Availability of funds

Sign CAF

10 mins

10 mins

2 mins

2 mins

Within 1 day

Supply Officer I JO employeeJO employee

Supply Officer I

SO I

SO I

Clerk JO

Clerk JO

Budget Officer/Accountant

/ Principal III

Page 14: MORMS Citizen's Charter
Page 15: MORMS Citizen's Charter

Step Client Service Provider Duration of Activity

Person-In-Charge

4

5

6

7

Procurement consideration

Enact Resolution as to the mode of procurement

Signs resolutions

Prepare Certificate of the mode of procurement

Sign MOP

Approve MOP

Prepare Request for Quotation (RFQ)

Approve RFQ

Secure RFQ to supplier

Philgeps Posting

Opening of canvass Prepare Abstract of Quotations

Sign Abstract of Quotation

Within 1 day

5 days

2 minutes

1 min.

1 min

10 mins

2 mins

4 hours

30 mins

30 mins

Bids and Awards

BAC Committee

BAC Members

BAC Members

BAC Chairman

SDS

Clerk JO

SDS

Utility Worker I

(Canvasser)

BAC Secretariat

Bids & Awards

Committee JO Clerk

BAC Members

Page 16: MORMS Citizen's Charter

Step Client Service Provider Duration of Activity

Person-In-Charge

8

9

10

11

12

13

14

Prepare Job Order (JO)

Sign Job Order

Prepare Purchase Order (PO)

Approve Purchase Order (PO)

Signs Purchase Order (PO)

Receive deliver items

Prepare Inspection and Acceptance Report (IAR)

Sign IAR

Sign Acceptance

Prepare ICS/ stickers

Issue Purchased Supplies

Prepare Obligation Request (OBR) Disbursement Voucher

& attachment for payment

Sings OBR

Forward Complete documents to budget office

END OF TRANSACTON

10 mins

5 mins2 mins5 mins2 mins

10 mins

2 mins

2 mins.5-10 days

Within 1 hour

10 mins

5 mins

2 mins

1 min

1 min

30 mins- 1 hour

2 mins

5 mins

Clerk JO

SO I SDS

InspectorateBudget Officer

Clerk JO

SDS

Supplier Senior

Bookkeeper

Clerk JO

Supply Officer I

Inspectorate Team

Supply Officer I

Clerk JO

Clerk JO

Clerk JO

Principal

Clerk JO

Page 17: MORMS Citizen's Charter

BUDGET AND ACCOUNTING SERVICES

PAYMENT OF FIRST SALARY, SALARY DIFFERENTIALS DUE TO PROMOTION AND/OR STEP INCREMENT AND OTHER

BENEFITS

Schedule of Availability of ServiceMonday to Friday- 8:00am to 5:00pm (No Noon Break)

Who May Avail of the ServiceNewly Hired TeachersPersonnel with Salary Differentials Due to Promotions and/or Step Increment

What are the Requirements -For Newly Hired Teachers

1. Certified true copy of duly approved appointment2. Assignment Order, if applicable3. Certified true copy of Oath of Office4. Certificate of Assumption5. SALN6. Approved DTR7. Bureau of Internal Revenue (BIR) withholding certificates

(Forms 1902 and 2305)8. Authority from the claimant and identification documents, if claimed

by person Other than the payee

-Additional documents for transferees from other government agencies1. Clearance from money, property and legal accountabilities from the

Previous office2. Certified true copy of pre-audited disbursement voucher of last salary

from Previous agency and/or Certification by the Chief Accountant of the last salary

From previous office duly verified by the assigned auditor thereat.3. BIR from 2316 (Withholding Tax Cert.)4. Certificate of Available Leave Credits5. Service Records

Page 18: MORMS Citizen's Charter

-For Teachers/Non-Teaching Personnel with Salary Differentials due to Promotion and/or Step Increment, Salary Increase and other Benefits

1. Certified true copy of Approved appointment (for promotion)2. Notice of Salary Adjustment/Notice of Salary Increment ( For Salary

increase)3. Approved DTR or certification that the employee has not incurred leave

Without pay

-Salary of regular teachers/non teaching personnel, monetization, loyalty, overtime service and other benefits

1. Daily Time Record (For monthly salary)2. Approved Form 6 ( for monetization)3. Updated Service Record ( for loyalty benefit)4. Approved Authority to render overtime service (for overtime)5. DTR (for overtime)6. Accomplishment Report (for overtime)7. Performance Rating for two (2) rating periods ( for Personnel Incentive

Benefit)Fees: NoneDuration: 20 minutes

How to Avail of the Service

Steps Applicant/Client Service ProviderDuration

ofActivity

Person In- Charge

1 Teacher/Non Teaching Personnel

Prepare disbursement voucher and Obligation Request and review the disbursement claim voucher as to compliance of the requirements

20 minutes

Ma. Teresa Oliver

2Process disbursement claims and Assigns disbursement number 10

minutesMa. Teresa Oliver

Assigns obligation number

Post to subsidiary ledgers

5 minutes

3 minutes

Ma. Teresa Oliver

3 Certifies as to the availablility of funds 3

minutesShiela Nanoz

Certifies as to the completeness of the supporting documents 3

minutesErwin Banola

Page 19: MORMS Citizen's Charter

Steps Applicant/Client Service ProviderDuration

ofActivity

Person In- Charge

4 Forward disbursement vouchers to the cashier section 2

minutesMa. Teresa Oliver

END OF TRANSACTION

3 Certifies as to the availablility of funds 3 minutes Shiela Nanoz

Page 20: MORMS Citizen's Charter

CASHIERISSUANCE OF CHECKS

Schedule of Availability of ServiceMonday to Friday – 8:00am – 5:00pm (No Noon Break)

Who May Avail of the ServicePermanent Teachers and Non-Teaching PersonnelSubstitute TeachersCasual/Contractual EmployeeContractors/Suppliers

Fees: NoneDuration: 20 minutes

Steps Applicant/Client Service ProviderDuration of

ActivityPerson In- Charge

1

Proceeds to the Cashier Section and submitDisbursement voucher

Receives approved voucher/payroll for payment from accounting section

2 minutes Aloha Macasadia

Attach checks to approvedvouchers

1 minute Aloha Macasadia

2

Types checks 2-5minutes Aloha Macasadia

Prepares Advise of ChecksIssued and cancelled(ACIC)

5 minutes Aloha Macasadia

3

Signs prepared checks and Advice of Checks Issued and Cancelled

10 minutesAloha Macasadia

Transmits checks, ACIC to School Principal for countersignature

3 minutes Gemma S. Sapo

4

Separates check for release and 2 copies of voucher from the Original copy of approved voucher and its attrached supporting documents

2-5 minutesAloha Macasadia

Record checks to Warrant Register

1-2 minutes Aloha Macasadia

5

Transmitts signed checks with ACIC to the Philippine Veterans Bank, Leg City

1-2 hours Aloha Macasadia

Post the List of Checks for Release

30 secs Aloha Macasadia

Release checks to client 30 sec. Aloha Macasadia

Page 21: MORMS Citizen's Charter

Client Proceed to Cashier’s office and present required documents

Receives and validate requirements. Instructs the client to sigh in the Warrant Register

30 sec Aloha Macasadia

7

Instruct the client to sign in the voucher/payroll

30 sec.Aloha Macasadia

Release checks to client 30 sec. Aloha Macasadia

8

Updating of Cash in Bank Register

3 minutes Aloha Macasadia

Preparation and Submission of report of checks issued, liquidation report to accounting section

30 minutes Aloha Macasadia

End of Transaction

Page 22: MORMS Citizen's Charter

PERSONNEL SERVICESRELEASING AND RECEIVING OF COMMUNICATION/LETTERS/ISSUANCES

Schedule of Availability of ServiceMonday to Friday- 8:00am to 5:00pm (No Noon Break)

Who May Avail of the Service Public, Teaching and Non-teaching personnel

What are the Requirements: (All in 5 copies)Documents

Fees: None

Duration: 8 minutes

How to Avail of the Service

Steps

Applicant/Client Service ProviderDuration

ofActivity

Person In- Charge

1 Presents communications

Records all communications received from division office, regional office, etc

5 minutes Norly Malate

2Forward all communications to the Office of the Principal for dissemination .

2 minutes Norly Malate

End of Transaction

Page 23: MORMS Citizen's Charter

APPLICATION AND APPROVAL OF LEAVE (FORM 6)

Schedule of Availability of Service:Monday to Friday – 8:00 a.m. to 5:00 p.m. (NO NOON BREAK)

Who May Avail of the Service 1. Teachers 2. Non-Teaching Personnel

What are the requirements:Form 6Sick Leave for 6 days or more – Medical Certificate or Form 41Sick/Vacation Leave for 30 days – Clearance from money & property accountability Maternity Leave – Medical Certificate, Form 41, Cert of Live Birth, Marriage Contract, Appointment and Clearance

Fees: NONEDuration : 17 minutes

Steps

Applicant/Client

Service ProviderDuration

ofActivity

Person In- Charge

1 Submits Form 6 Checks & verifies the correctness & completeness of entries in the form 6

5 minutes

Ma. Teresa Oliver

Record form 6 in the logbook 5 minutes

Ma. Teresa OliverShiela Nanoz

2Transmit all form 6 filed for the month to the personnel section of Albay Division for processing and approval

3 0minutes Shiela P. Nanoz

Receipt of approved leave from Division office

Receives approved leave (form 6) ,release original copy to the teacheremployee concerned

3 minutes Shiela P. Nanoz

File duplicate copy in their 201 file

3 minutes Shiela Nanoz

END OF TRANSACTION

Page 24: MORMS Citizen's Charter

PROPERTY SERVICES

ISSUANCE AND RETRIEVAL OF TEXTBOOKS

Schedule of Availability of ServiceMonday to Friday – 8:00am to 5:00pm (No Noon Break)

June-July – start of school yearWho may Avail of the Service

StudentsTeachers

What are the Requirements1. Roll list per section

FEES: NoneDuration: 5 daysHow To Avail of the Services

Steps

Applicant/Client Service ProviderDuratio

n ofActivity

Person In- Charge

1

Supplier Receive new textbooks for K to 12 students in all subject areas

2-3 hours

Clerk-JODomingo Pacardo

Sort textbooks by subject and by year level

1-3 hours

Clerk-JOAdministrative Aide

Record textbooks in the property ledger cards

1 hour Clerk-Jo

2

Class Adviser submits Roll list by section

Receive roll list by section 10 minutes

Clerk-JO

Prepare textbooks by section (all subject areas)

1-2 hours

Clerk-JOAA- I

3Release textbooks to students through the section advisers

30 minutes

Clerk-JOAA-I

Page 25: MORMS Citizen's Charter
Page 26: MORMS Citizen's Charter

4 Class Adviser signs the Memorandum Receipt

2 minutes Class Advisers

5Adviser returns

textbooks (end of school year)

Receive and verify the completeness of textbooks returned.

30 minutes Clerk-JOAA-I

Return the signed Memorandum Receipt to the teacher adviser

2 minutesDomingoPacardo

END OF TRANSACTION

Page 27: MORMS Citizen's Charter

PERSONNEL SERVICES

ISSUANCE OF SERVICE RECORDS

Schedule of Availability of ServiceMonday to Friday- 8:00am to 5:00pm (No Noon Break)

Who May Avail of the ServiceTeaching and Non-teaching personnel

What are the Requirements: -For Newly Appointed Teachers/Non-Teaching Personnel

1. Duly Attested Appointment from CSC2. Certification of First Day of Service issued by School Head

-For Promotion1. Copy of approved appointment

Fees: NoneDuration: 25 minutesHow to Avail of the Service

Steps Applicant/Client Service ProviderDuration of

ActivityPerson In- Charge

1Teacher submits documents

Reviews, verifies entries in the Service Record

5 minutes Ma. Teresa Oliver

2Wait while documents are being processed

Encodes/updates service record

15 minutes Ma. Teresa Oliver

3 Teacher/Non teaching personnel carries document

Certifies as to the correctness of entries in the Service Record

5 minutes Shiela NanozAdmin Officer IV

END OF TRANSACTION

Page 28: MORMS Citizen's Charter

NOTICE OF STEP INCREMENT

Schedule of Availability of ServiceMonday to Friday – 8:00am to 5:00pm (No Noon Break)

Who may Avail of the ServiceTeaching StaffNon-Teaching Staff

What are the RequirementsUpdated Service RecordNotice of Step Increment

FEES: NoneDuration: 35 mins, How To Avail of the Services:

Steps Applicant/Client Service ProviderDuration of

ActivityPerson In- Charge

1Teacher submits documents

Checks the date of entitlement of increment

5 minutes

Shiela NanozPrepare NOSI 5 minutes

2Verify absences without pay in the leave card

5 minutes Ma. Teresa Oliver

3Update service record 5 minutes Ma. Teresa

Oliver

Certifies as to the correctness of entries in the Service Record

3 minutes Shiela Nanoz

4

Transmit NOSI with service records to the personnel in-charge for review and signature by the SDS

30 minutes Shiela Nanoz

5Retrieve approved NOSI from Divison Office

Submits (1) set of documents for updating of salary with GSIS.

20 minutes Shiela Nanoz

End of Transaction

Page 29: MORMS Citizen's Charter

AUTHENTICATION OF VARIOUS DOCUMENTS

Schedule of Availability of ServiceMonday to Friday- 8:00am to 5:00pm (No Noon Break)

Who May Avail of the ServiceTeaching and Non-teaching personnelStudents

What are the Requirements: Original copy/ies and photocopy/ies of documents to be authenticated

Fees: NoneDuration: 15 minutesHow to Avail of the Service

Steps Applicant/Client Service ProviderDuration of

ActivityPerson In- Charge

1 Present the original & photocopy of documents

Checks & verifies the authencity of documents

5 minutes

Ma. Teresa Oliver

Wait while the documents are to be stamped

Stamps the documents with “certified photocopy” indicating date and affix initial of the desk in-charge

5 minutes Ma. Teresa OliverShiela Nanoz

2Reviews the authenticity of the stamped documents.

3 minutes Shiela P. Nanoz

Signs documents 3 minutes Shiela P. Nanoz

END OF TRANSACTION

Page 30: MORMS Citizen's Charter

CHANGE OF NAMESchedule of Availability of Service

Monday to Friday- 8:00am to 5:00pm (No Noon Break)

Who May Avail of the ServiceTeaching and Non-teaching personnel

What are the Requirements: All in six (6) copies)1. Marriage Contract2. Approved Change of Name by CSC3. Request for Change of Name

Fees: None

Duration: 15 minutesHow to Avail of the Service

Steps Applicant/Client Service ProviderDuration of

ActivityPerson In- Charge

1 Teacher/Non Teaching Personnel submits

Receives/reviews papers of teacher for change of name

5 minutes

Ma. Teresa Oliver

Advise teacher/non-teaching personnel to submit documents to CSC for approval of change of name

5 minutes Shiela P. Nanoz

2Transmits to the Division Office (Personnel Section) the request for change of name with attached documents

30 minutes Shiela P. Nanoz

Get file copy and record to the logbook for leave of absence

30 minutes Shiela P. Nanoz

3

Division Office forwarded the approved change of name

Record approved change of name in the logbook 4 minutes Shiela P. Nanoz

Release original copy to the teacher/non teaching concerned.

3minutes Shiela P. Nanoz

END OF TRANSACTION

Page 31: MORMS Citizen's Charter

NURSING MEDICAL SERVICES Schedule of Availability of Services

Monday – Friday – 8:00 – 5:00 (NO NOON BREAK)

Who May Avail of the services:Teachers Non-Teaching Personnel Students

Step Client Service Provider Duration of Activity

Person-In-Charge

Student I – a. Conduct History taking

through interview b. Recording of the chief

complaint in the Consultation and Treatment Record

c. Nursing Management/Bedside Care

Monitoring of Vital SignsObservation of signs/symptomsRendering of First Aid Treatment by giving necessary medicine and medication

II. Referrals/LinkagesRefer Cases which need further medical management to authorized Medical Agencies Accomplishment of the Referral Form

III. Information Dissemination- Inform parents/guardian regarding the condition of the clientele that needs to be referred

3-5 mins/ as the need

arises

During the confinement in the clinic

As the need arises/

emergency cases

As the need arises

Nurse

Administrative Aide

Nurse

Nurse/Administrative Aide

Nurse

Nurse

Nurse School Head

Administrative Aide

Nurse

Page 32: MORMS Citizen's Charter

FILING OF COMPLAINTS

Schedule of Availability of ServiceMonday to Friday – 8:00am to 5:00pm (No Noon Break)

Who may Avail of the ServiceAny person may file an administrative complaint against non-teaching personnel of

the school.

What are the RequirementsFull name and address of the complaint Full name and address of the person complained of as well as his position and officeA narration of the relevant and material facts which show the acts or omissions as allegedly committed by the person Certified true copies of documentary evidences and affidavits of his witnesses, if any

FEES: NoneDuration: 5 mins. How To Avail of the Services:Step Applicant/Client Service

ProviderDuration of activity

Person-In-Charge

1 File the complaint along with the requirements at the office of the principal/ or Administrative Officer IV

Receive the complaint and other documents if any

3 mins AO IV

2 Receive the receiving copy of the documents/complaint

Issue the receiving copy to the client

3 mins Administrative Officer IV / Staff

End of Transaction