Live Chat Software for Online Customer Service

Scale the dizzy heights of online customer support excellence with live chat software &

offer live help to your website visitors.

Delight your website visitor with instant & effective support

Monitor & Chat live with website visitor when they need you the most

Online advertisement & offers that suits the visitor's interest

Online advertisement & offers that enhances website sales & customer support

Click to chat service for website visitor

ImproveSales and

ROI

Reliable & Prompt Service + Incredible Features + Cost Effective + High Quality + 24/7 Support = Live2Support

CustomerSatisfaction

Reliable andFast

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24/7Support

Easy to Integrate

LiveChatting

Live2Support@

a glance

Real Time Monitoring

Hosted Service

Plug & Play Service

What makes Live2Support Different? Live2Support Attributes

Tech-savvy and subject matter expert management

8 + years of proven track record

Most economical and affordable live chat software tool for all business types

24/7 customer care support

Clientele includes some of the top companies in world

Unmatched features

Affordability + Reliability + Super Performance = Live2Support ! Live Chat Software

Live2Support Live Chat at a glance

TECHNOLOGY

We use Linux-base servers with PHP, Shell Scripting, C++ languages and MYSQL databases at the back-end. The Front end has been developed using DHTML, Java Script, AJAX and C++ to provide uninterrupted operation and near-instant response time.

The Desktop Client downloadable version of Live2Support is a remarkable example of full throttle application technology It does not require any framework on the Windows platform and delivers high levels of operability and reliability. Same interface is available for MAC OSX base computers

Security Infrastructure – Below are the details of security infrastructure provided by Live2Support.

Data Centre Security: Live2Support servers are in world's no.1 data center, State of the art SAS 70 Type II complaint data centers world class network with > 250 GBPS.

(SAS70 Type II is a service auditor's examination performed in accordance with SAS No. 70 ("SAS 70 Audit") is widely recognized, because it represents that a service organization has been through an in-depth audit of their control objectives and control activities, which often include controls over information technology and related processes.) It provides transparency and builds trust with its customers by having controls and operations independently verified by an unbiased third party. )

Communication Security (SSL)- We offer 256 bit encrypted secure connection. SSL-based codes are placed on appropriate web pages to secure them. All chat sessions are then initiated from secured and coded pages through a secured connection. This feature is critical when the chat interaction on your website happens to be of a confidential nature.

Network Security - Live2Support servers are in world's no.1 data center, State of the art SAS 70 Type II complaint data centers world class network with > 250 GBPS.

(SAS70 Type II is a service auditor's examination performed in accordance with SAS No. 70 ("SAS 70 Audit") is widely recognized, because it represents that a service organization has been through an in-depth audit of their control objectives and control activities, which often include controls over information technology and related processes.) It provides transparency and builds trust with its customers by having controls and operations independently verified by an unbiased third party. )

3 Live2Support

Snapshot (enables to view the visitors screen)

Multi-lingual Operator Console

Operator Report

Add tracking variable

Third Party Integration

Keyword-Specific Chat Invitation

Multi-lingual Chat Functionality

Department specific chat etc

Distinctive Features

Keeping today's market requirements in mind, along with common features, Live2Support provides unique features. A few of them a listed below.

Five easy steps to sign up Now Live Support on your website is just a plug and play service. Provide online customer support to your website visitor within 15 min with 5 easy steps.

SIGN UP RECEIVEEMAIL

LOGIN PLACECODE

MONITOR& CHAT

Live2Support

Live2Support! Live Chat Software

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Now Live Support on your website is just a plug and play service. Provide online customer support to your website visitor within 15 min with 5 easy steps.

BRONZE $ 9.99 PER MONTH

Single Operator Login(Basic Package)Support

SILVER $ 19.95 PER MONTH

Single Support Operator Login(Advance Package)

GOLD $ 39.95/69 PER MONTH

Multiple Support Login(Advance Package)

Operator

Does Rock Bottom True Value Pricing Mean a Quality

Compromise?

No... Never... Not at all!

Silver Package

Single support operator login with advance features.

Designed for small business.

Automatic chat invitation to website visitor.

Advance features like Page Specific Chat Invitation,

Multiple Location Chat Icon, Geo Locator IP Blocking etc.

Gold Package

Premium package for multiple support operators' login packag with all advance features.

Designed for medium and large businesses.

Features like Multiple Department chat option, CustomerFeedback Autopop-up, Advertisement/PPC campaign tracking, etc

Bronze Package

Basic operator support login.

Designed for small business.

Measures website traffic.

Live Chat facility to support the site visitor.

Data storage facility.

package for single

The Most Cost Effective Delivery Mechanism

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Foundation

Mission

Vision

Live2Support is a technology-driven and content-related company that was founded in the fall of 2003 by a techno-savvy entrepreneur who believed that in order for technology to deliver results, it doesn't have to be expensive. The founder & the CEO has more than fifteen years of rich experience in all the various dimensions of information technology including database design and networking. He subsequently envisioned live help as a powerful customer service application and Live2Support is formed.

Our primary mission at Live2Support is to provide our customers with real-time visitors monitoring and live chat solutions at the lowest possible prices so that small & medium companies can harness this technology to improve quality and performance. Our servers are situated in world’s No. 1 data centre “The Planet”, State of the art SAS 70 Type II complaint data centers world class network with > 250 GBPS, The Planet does not require second thought in term of reliability, world class services and uptime. The Planet claims 100% uptime for network. Live2Support offers $9.99 pricing for its live chat service when the competitors are charging around $50 - $100 for identical service.

Live2Support is currently planning to deploy even more advanced technologies in the field of live support so that support operator's time can be reduced further. A single person will eventually be able to handle more customers at the same time. We are also hard at work in order to develop other CRM components to add to the seamless delivery of live support. Moreover, live screen sharing and telephone call back features are the result of our hard work and inspires us to achieve more & more. We continue to offer free web hosting as an added incentive for our customers. The future continues to remain bright and promising with many new product upgrades and features for our new and existing customers.

Manipal University

Tech Mahindra

Hongkongexpress

Southpointnissan

Net 4 India Ltd.

Salvation Army

Helplinelaw.com

indastro.com

University Of Florida

ClienteleRecognitions

Visualization of Live2Support! Live Chat Service

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Live2Support is peerless reasonably priced. All prices are rarity procurement costs; no further cost will arouse whatsoever. You can support as many websites as you like with just one account. We offer 15 days free trial; we do not ask for any payment information during sign up. You have a chance to analyze the service of Live2Support! Live Chat Software.

Feature Bronze Silver GoldReal time Text Chat, Visitors monitoring and on-line/offline status

Dual Interface for monitoring and chatting

Tracking/chat code for secure web pages (SSL) & secure chat sessions

Various visitor window customizable options

Off-line messages & Chat Transcripts

Typing status

Predefined Responses & Push Pages

Single Support Operator and Multiple Chat Sessions.

Extensive Hits Log Analysis including Hits counter (Hits Recording and Web Site Statistics)

Multiple website monitoring in single account

File Transfer during chat & Emoticons during chat

Auto-pop ups, Pro-Pop : Proactive pop-ups

IP blocking

Auto Greeting Message on chat pick

Auto/Proactive chat invitation

Page Specific Chat Invitation

Multiple Location Chat Icon

Call back features & Call back history

Co-Browsing & Snapshot during chat session

Multiple Departments & Department based Chat Session

Third Party Integration

Advertisement/PPC campaign tracking

Chat transfer and Messaging to Other Support Operators

Operator to operator chat

Administrator Privilege

Support operators rating and login logs

Customizable Pre Chat & Leave Message Form

Post Chat Survey

Pass Custom Variables

Excellence for Your Business at Absolutely Reasonable Prices

Multilingual chat functionality

Key word specific Chat Invitation

multilingual Operator Console

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You can mail us:

ccare@live2support.com

service@live2support.com

Live2Support! Live Chat Service in action. Sign up an account with Live2Support and your account will

start immediately in couple of minutes. You will know how Live2Suport is beneficial for you.

We offer 15 days free trial; we do not ask payment information during sign up. You have a chance to

analyze the service of Live2Support! Live Chat Solution.

The Best Way to Experience

http://www.live2support.com

Base of our software is the Feedback of our users. One to one contact is very, very important for us. We cordially invite you to submit your feedback, queries and suggestions.

Free Trial

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Free Trial

Experience Live2Support! Live Chat Software takes few Minutes

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