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Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

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Page 1: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

Morale and Welfare

Presentation to Naval Command Course Esquimalt, 6 June 2015

Mr. Peter AtkinsonSenior Vice President PSP

Page 2: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

Make CFMWS one of the strongest military Morale and Welfare organizations in the Western world by providing programs that provide widest possible benefits to the greatest number of serving and former service personnel and their families:

One Community, One Million Strong

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DGMWS Vision

Page 3: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

• Approximately 4,000 “Staff of the Non-Public Funds, Canadian Forces”– Number increases due to casual employment, esp. in summer– 1,781 full time, 777 part time, 1,004 casual,

436 temporary staff– 42% CAF affiliation (Retired and/or Family)

• 206 Canadian Armed Forces members• 153 National Defence public servants• 1,000 at Military Family Resource Centres (locally

employed)• Plus many, many volunteers

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Defence Team – Morale & Welfare

Page 4: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

One Community, One Million Strong

Serving Members (Reg. & Res.) 130K

Families of Serving Members 144K

Former Members 595K

Dependants of Former Members 350K

Other Eligible Members 150K

1 MILLION

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Page 5: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

Morale and Welfare Services Directory

Choose the description that best matches you from the list of categories.

View the full catalogue of CFMWS services that may benefit you and follow the links to learn more.

Answers one simple question: What services are available to YOU?

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Visit: www.cfmws.com/YourServices

Page 6: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

PSP by the numbersFitness• 94,527 FORCE evaluations (as of 31 March 2014)• 8 Regional Adapted Fitness Specialists supporting

over 500 JPSU clients

Human Performance• 1,534 CAF Personnel took part in the development

and validation of FORCE• Nearly 5,000 surveys administered to better understand

what could help CAF Personnel get more active

Health Promotion• 3,900 courses offered• 23,600 participants

Sports• Over 20,000 Intersection sport competitors• 91 Regional competitions – 3,500+ competitors• 18 National competitions – 1,800 competitors

Recreation and Speciality Interest• 6,000+ Recreation activities • 100,000+ Recreation participants • 325 DND facilities involved

Messes• 175 Reg Forces Messes• 280 Res Forces Messes

Newspapers• 250,000 readers• 85,000 copies distributed

Golf• 14 locations across Canada

Community Gateway Website• 139,000+ monthly visits• 328,000+ page views

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Page 8: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

PSP – DFIT.CAIntroduce Reactive Interface and Mobile Site

(Fall 2014)• Focus on fitness

required for operations

• Exercise Prescription for FORCE Evaluation

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Page 9: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

Access to:

• Golf: 14 locations across Canada and 7 social clubs using civilian courses

• Marinas and Sailing: 8 locations

• Campgrounds & Cabins: 5 locations

• Rod and Gun Clubs: 7 locations across Canada

• Horseback Riding: 4 locations across Canada

• Curling: 7 locations across Canada

• Skeet Shooting: 5 locations across Canada

www.cfmws.com/en/AboutUs/PSP/specialtyinterest 9

PSP Specialty Interest Activities

Page 10: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

PSP Services Available to RCN

• Satellite TV to ships when along side (Esquimalt/Halifax) – Canadian Forces Radio and Television (CFRT) no longer exists

• Fitness/Sports/Rec Coordinator for deployed ships (by request to D Mar Pers – for info: Johanne Thibault)

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PSP provides:

Page 11: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

PSP Services Available to RCN (Cont’d)

• Amenities for deployed ships (DVD’s, magazines, etc.) and misc material for Canada Day and Holiday season

• $25k allowed for Fitness/Sports/Rec equipment for deployed ships

• Financial assistance to upgrade fitness equipment (for deployments of 6 months or longer)

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PSP provides:

Page 12: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

PSP Services Available to RCN (Cont’d)

• Fitness Kit available on both coasts for ships from local PSP team

• DFIT.ca personalized fitness prescription, available to all

• PSP FORCE Incentive / FORCE test and remedial training for all naval personnel

• Developing Assessment Centres for clearance divers and naval boarding parties

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PSP provides:

Page 13: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

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Commercial Services SISIP Financial

A Holistic approach to Financial Services • Term life insurance plans – No exclusions for war, dangerous occupations, hobbies, volunteer

activities or sports: 139,971 lives insured under SISIP plans ($29.307B in coverage, $43.3M paid to beneficiaries);

• Long Term Disability (LTD) – Includes the Vocational Rehabilitation Program (VRP): 92,465 members protected under LTD ($176.75M paid out when combined with the VRP)

• Accidental Dismemberment Insurance Plan – Covers injuries or illness attributable to military service;

• SISIP Travel Insurance – 10% savings to all eligible members for emergency medical coverage, trip cancellation, baggage protection, 24/7 assistance and much more;

• Financial Planning – Personalized recommendations, investment advice to assist clients in achieving their financial goals. As of 30 April 2015: – 7,926 FundEX clients, Money Under Management (MUM) – $378.5M– 3,045 Group Retirement Savings Plan clients, MUM – $136.8M– 251 Canadian Armed Forces Savings Plan members, contributing $292K per year, since NOV 2014;

• Financial Counselling – Free, confidential support providing solutions for various financial issues, access to loans, grants and other Support Our Troops programs; and

• Personal Financial Management Education – Courses for recruits and officer cadets.

Page 14: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

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Commercial Services SISIP Financial

Comparative costs:SISIP Financial Industry Standard

Financial Planning(No commission)

• No fee option since 1 JAN 2015

• $6 - $12/month (depending on rank), includes e-filing one basic income tax return

• Approximately $100/hour 1 or 1% - 3% of assets under management2

• $59 for one basic income tax return3

Financial Counselling(Confidential)

• Free • Approximately $1204 / session or enrollment

• Fee of 15% of total debt + monthly charge of $50 + cancellation fee5

Term Life Insurance($100,000 in coverage / 25 year old male / non-smoker)

• $6/month • Varies $11 - $13 /month6

1 CBC News (April 2012) / MoneySense Magazine (October 2012)2 moneysense.ca – Where to find a fee-only Financial Planner3 H&R Block

4 Credit Canada5 debtfreesolutions.ca – Consumer Credit Counselling sample contract6 Compulife Software Inc.

Page 15: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

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Commercial Services CANEX

• CANEX.ca launched (2014)• Operates 39 Outlets on Bases/Wings across Canada

– 10 Retail– 8 SuperMarts (2 with petroleum)– 18 ExpressMarts (5 with petroleum)– 2 Grocery– 1 LiquorMart

• Sales of $130M in FY 13/14• Over 3.95M customer transactions annually• 180 Concessions offering additional goods/services• Contribution to B/W/U: $4.09M (FY 14/15)

Page 16: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

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Commercial Services CANEX

• CANEX.ca – Delivering a consistent and familiar shopping experience R̶ Featuring Pride of Association Kit Shop merchandise, Military affinity products & programs and brand name

merchandise with extended aisle (certain categories)R̶ Free shipping (with exceptions) and flexible options R̶ Soon to be available the “CANEX No Interest Credit Plan”R̶ Mobile friendly

• TACTIX Boutiques with Kit Shops and Pride of Association merchandise

R̶ Elite line of clothing and accoutrements

• No Interest Credit Plan: R̶ 12, 24 or 36 month plans (No money down, not even the taxes),

12 month payment plan: no hidden handling or administration fees (24 months: 2% ; 36 months: 3%)

• National vendor partnerships: R̶ Tim Hortons, ARAMARK (Food Services), OK Tire, Pizza Pizza, Subway

* New TACTIX boutique opening in the CANEX Esquimalt store (Fall 2015)* New TACTIX boutique opening in the CANEX Esquimalt store (Fall 2015)

Page 17: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

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Commercial Services CANEX

RCN Requests → CANEX Provides:•RCN Windbreakers •Mess Dress Uniforms and Accessories•Court Mounting•CADPAT Merchandise•S.W.A.T. Boots•Elite Line clothing and Affinity Merchandise

RCN Products in Development:•High Collar Whites & Commanders Dress Shirt • Split Toe Oxford Dress Shoes

Page 18: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

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Commercial Services CANEX

• Tim Hortons Kiosks: A partnership for 20 years – with 19 new locations to roll out over the coming years

• The Personal Home & Auto Insurance: Coverage that fits your way of life.

− Home: All policies include $5K coverage for military kit; $3K coverage for personal belongings while deployed outside Canada. Military Renters coverage for DND controlled quarters

− Auto: Accident-Free Protection, Loyalty Savings (up to 7%), Winter Tire Discount (5% off premium), Students Rates, RV’s and more

− Portability: If you should move, are transferred or retire within Canada

• Home Heating Oil Rebate Program: Discounts on regular delivered price of home heating oil – Participants save up to 8 cents per litre

Page 19: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

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NPP Accountability Framework

• Compliance and assurance reviews to be conducted

• Use of NPP for Public responsibilities (e.g. coins) is not acceptable

• Lines of credit available to aid during ship deployments

• Disposal of NPP assets when decommissioning ships in altered circumstances requires CDS authority

• New NPP hospitality policy now in effect

Page 20: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

Mission

Through an integrated and individual-centric service delivery model, to

ensure the coordination and facilitation of standardized, high

quality, consistent personal and administrative support during all

phases of recovery, rehabilitation, and reintegration on return to

service or transition following release, for all injured and ill

Canadian Armed Forces personnel and former personnel, their

families and the families of the deceased.

Ottawa

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Joint Personnel Support Unit (JPSU)

Page 21: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

24 Integrated Personnel Support Centres across Canada, including Esquimalt and Halifax:•Personnel support through multi-disciplinary staff and linkages to VAC, SISIP Financial, PSP, MFRC and Base/Wing agencies•Responsive to Commanding Officers

Return to Duty Program: Total accumulated Return to Duty is 1474 personnel. To date, 334 personnel have been returned to full time duty, and 828 personnel have been assisted in their transition. National Return to Duty averages: approximately 22% (FY 2014-2015)

Casualty Administration and Advocacy: Home adaptations/special needs equipment, vehicle adaptations, home assistance ; Assistance through Funds

Peer Support: Operational Stress Injury Social Support (OSISS), Soldier On, Injured Soldier Network, Helping Others by Providing Empathy (HOPE)

Outreach & Education: Average 100 briefings a month across the country, training of approx 1,100 Designated Assistants per year

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Joint Personnel Support Unit (JPSU)

Page 22: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

Both the regional HQ and/or IPSC staff conduct the following Navy specific activities:•Outreach briefings to Esquimalt and Halifax units on request, JNELP, INELP, ANELP, Cox’s AFT, NS/NL regional HQ participation in MARLANT Leadership Forum and in the Atlantic Naval Reserve Command Leadership conference•A MARLANT and MARPAC Health and Wellness initiative•Development of a local orders (via MARLANTGEN and MARPACORDs)•RTW(RTD) in MARLANT•IPSC services linked with VAC for specific Navy support

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Integrated Personnel Support Centres (IPSCs) – Support to RCN

Page 23: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

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Transition Services • National Coordination of all Career Transition activities:

– Second Career Assistance Network seminars, – Medical seminars, Long Term Planning seminars– Career Transition Workshops– Transition support and programs specific to ill & injured, – Publications/tools that support transition counselling.

• Liaise with other organizations: VAC, ESDC, PS Commission, SISIP-LTD & VRP, Industry, Academia, Accreditation bodies and others.

Canada Company – Military Employment Transition (MET) Program A one-stop self-directed web-portal for all things related to transition for serving and retired military members. Serving as a bridge between business and community leaders and the CAF/VAC. Includes Corporate Canada employers, Entrepreneurship, Education, Franchising opportunities and transition tools for members and employers.

137 Military Friendly employers, such as Amazon, BMO Financial Group, CN, Coca-Cola Canada, Royal Bank of Canada, Shell Canada, Sobeys Inc., Suncor Energy, Etc.

Page 24: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

• Prince’s Charities-Operation Entrepreneur: Based In Business (BIB) with Memorial University, Enactus and Canadian Youth Business Foundation

• Prospect: Forces @ Work: Sustainable Job Placement Pilot Project• H2H: Helmets to Hardhats• Association of Canadian Community Colleges (ACCC)• The Canadian Franchise Association: Military Veterans Program • Forum for International Trade Training (FITT)

In addition to previously mentioned programs and services, the following are specifically for ill and injured members of the Reg and Res force:

• Vocational Rehabilitation Program – Serving Members (VRPSM)• Priority Hiring – Public Service• Integrated Transition Plan

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Transition Services

Page 25: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

• Serving and Former Regular Force and Primary Reserve Members

• One additional family member allowed in plot

• May apply for entry without further obligation

• Pre-arrangement services available

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National Military Cemetery

Page 26: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

To contribute to the well-being of military families, enabling a mission-ready force that protects Canadians and Canadian interests across the country and around the world.

Military Family Services manages:

•Military Family Services Program, including funding and oversight of Military Family Resource Centres

•Family Information Line and www.familyforce.ca

•Children’s Education Management – education compensation and benefit entitlements, access to Canadian Armed Forces overseas schools and guidance counseling services

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Military Family Services

Page 27: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

Support for serving members (Regular and Reserve) and their families who face issues that arise due to conditions of service (i.e. mobility, separation, risk)

•Mental health support

•Child care

•Access to health care

•Spousal employment

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Military Family Services

• Community integration

• Transition support

• Education transitions

• Special needs of loved ones

Page 28: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

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Military Family Resource Centres – On Base, In Person•32 in Canada, with programs and services in the United States and Europe•Third party, non-profit organizations located on Bases/Wings/Units or through outreach programs•Provide services in both official languages

Family Information Line (FIL) – Informed, Connected and Supported•1-800-866-4546 – Now 24/7 service, confidential, bilingual, information and supportive counselling •1,553 calls made to the FIL, 1,427 calls to the automated system that has deployment information (2014)

www.FamilyForce.ca – For and about Canadian military families•A portal to all MFRCs for local information, useful general information of interest to all Canadian military families•396,182 visits to the FamilyForce site (2014)

Military Family Services

Page 29: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

• Military Families Fund− > 2,000 members annually receive individual/program support

• Soldier On Fund− Physical fitness supported for > 1,000 ill/injured members

• Hospital Comforts Fund− ~300 serving members annually receive support in hospital

• Operation Santa Claus− Deployed members (~2,600) receive a holiday gift package

• Boomer’s Legacy− “Helping our Soldiers Help Others” at home and abroad

• Natasha’s Wood Fund

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Support Our Troops Programs

Page 30: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

• Supports former and currently serving members with a mental or physical injury/illness to adopt an active lifestyle through sport and recreation

• Over $2.3M has been disbursed to provide access to equipment, training and events allowing participants to: – learn a new sport such as skiing, horseback riding, fly fishing, and kayaking;

– train with and compete against soldiers with similar injuries and illnesses from other nations; and

– push their physical and mental limits through participation in regional and national sporting events.

• $3.5M has been raised by donations from Canadians, corporations and other organizations

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Soldier On Fund

Page 31: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

Soldier On Program Events 2015

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• Soldier On National Ski Camp (Mt Washington, BC) – Feb• 3rd Annual Allied Winter Sports Camp (Whistler, BC) – Feb• Saddle Up Soldier On – RCMP (Ottawa, ON) – May• Soldier On Multi-sport Camp (Esquimalt, BC) – May • Soldier On National Golf Camp (GTA, ON) – May• UK Help for Heroes Big Battle Field Bike Ride (FRA/UK) – Jun• Soldier On National Fishing Camp (New Brunswick) – Jun• St Andrews Legacy Golf (Scotland) – May/Jul/Aug• Soldier On Range Camp (Meaford, ON) – Sep• Canada Army Run (Ottawa, ON) – Sep• Soldier On Trek (AB/BC) – Oct• Soldier On Scuba (Halifax, NS) – Nov

Page 32: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

• The SOT Summer Camps provide an opportunity for children of military families to escape from the stressors of military life, with priority given to children of deployed personnel.

• In summer 2014, more than 570 children of military members enjoyed a complimentary week at Camp Maple Leaf, Muskoka Woods, and other camps across the country.

• The Military Families Fund has underwritten the cost of camp registrations.

• 2015 camp registration is now open.

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SOT Summer Camps

Page 33: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

• Launched in January 2012• Program is available to CAF members (former and currently

serving) who have sustained an injury or illness while serving in a Special Duty Area/Operation and who are in receipt of a VAC benefit as a result.

• Eligible members may apply for 1-week of accommodation at one of Shell Vacations Club’s 26 properties in Canada, the US and Mexico.

• Annually, more than 40 CAF members/families benefit from this program.

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Vacations for Veterans Program

Page 34: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

Key relationship with BMO, Bank of Montreal • Personal Banking: Saves the current 10,000 members approximately

$1 million in banking fees every year

• Customized Mortgage Plans and Student Line of Credit: Highly competitive rates

• ABM/ATM: Over 900 branches and 2681 ATMs across Canada so that you can easily receive uninterrupted service as you move

• SOT MasterCard: Contributed over $200,000 to morale and welfare programs and services since the inception of the Program

• Student Line of Credit: For post-secondary education

• Sponsorship: Army Run and many local programs

Canadian Defence Community Banking Program (CDCB)

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Page 35: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

• Official discount program of the CF

• Members can save at more than 26,000 locations locally, nationally and worldwide

• Travel and leisure / Everyday discounts

Visit: www.cfappreciation.ca

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CF Appreciation Program

Page 36: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

CF R&R Club: • Linked to US Armed Forces

Vacation Club

• Linked to Gov Rewards and International Cruise Excursions

• Access to 3,500 accommodations in 80 countries starting at $369 USD per week

• Access to cruise lines, airlines, and 3,000 US golf courses at guaranteed low prices.

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CF Appreciation Program

Page 37: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

• Confirms that an individual is a member of our One Community – One Million Strong

• Provides access to MW programs, services and facilities

• Over 125,000 CFOne Cards issued

Multi-phased approach• Phase 1: (22 Oct 13) access to the CANEX Loyalty Program and CF

Appreciation Program

• Future Phases: expanded to include access to select PSP programs and services; administration of mess fees, access to clubs and activities, as well as other MW services.

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CFOne Card

Page 38: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

CFOne Card BenefitsCANEX Rewards Program • Easier to earn and redeem points • Points balance printed on receipt • Redeem points directly in-store

CF Appreciation Program • Discounts and savings at thousands of industry partners at

locations locally, nationally and internationally• Access to R&R Club which includes:

– Armed Forces Vacation Club– Gov Vacation Rewards– Anderson Vacation

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Page 39: Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

Questions?

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