mop pndhln
TRANSCRIPT
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MANAJEMENOPERASI
Program
STPK & STIPP Instiper
Andreas W. Krisdiarto
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Operations Management
S(stemati- dire-tion7 -ontro%7 ande8a%#ation o9 t5e entire range o9pro-esses t5at trans9orm inp#ts into
*nis5ed goods or ser8i-es.En8ironmenta% 9a-tors:-#%t#re7
po%iti-a%7 and mar$et in;#en-esInp#ts:HR7 -apita%7 materia%s7 %and7
energ(7 in9ormation7 -#stomer Trans9ormations:-on8ert inp#ts into
o#tp#ts
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O.M. -ont!
O#tp#ts:goods or ser8i-es7 and
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Operations ManagementOperations Management
◦ Re9ers to t5e management o9 t5eprod#-tion s(stem t5at trans9orms inp#tsinto *nis5ed goods and ser8i-es. Production system: t5e
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W5at is Operations Management
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W5at is OperationsManagement
perations management is t5e set o9
a-ti8ities t5at -reates 8a%#e in t5e9orm o9 goods and ser8i-es '(trans9orming inp#ts into o#tp#ts
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Operations Managementon-eptsOperations Managementon-epts
◦ Quality " goods and ser8i-es t5at are re%ia'%eand per9orm -orre-t%(. #a%it( a%%o
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iJeren-es "et
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T(pi-a% 5ara-teristi-s o9 Ser8i-es and Goods Prod#-ers
Adapted from Table 21.1
Primarily ServiceProducers
Primarily GoodsProducersContinuum of
Characteristics
Intangi'%e7
nond#ra'%e
O#tp#t -ant 'ein8entoried
Hig5 -#stomer
-onta-t
S5ort responsetime
La'or intensi8e
Tangi'%e7 d#ra'%e
O#tp#t -an 'ein8entoried
Lo< -#stomer-onta-t
Long response time
apita% intensi8e
Mixed
21.3
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W5ere
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Organi>ing to Prod#-e
Goods and Ser8i-es
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Organi>ationa% 2#n-tions
Mar$eting◦ Gets -#stomers
♦Operations♦ creates product or service
♦Finance/Accounting♦ Obtains unds
♦ !rac"s money © 1995 Corel Corp.
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2#n-tions : "an$
Operations Finance/Accounting
Mar"eting
#$ec" #%earing
!e%%erSc$edu%ing
!ransactionsProcessing
Security
#ommercia%&an"
© 1984-1994
T/Maker Co.
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Antrian di 'an$
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2#n-tions :Man#9a-t#rer
Operations Finance/
AccountingMar"eting
Production
#ontro%Manuacturing (ua%ity
#ontro%Purc$asing
Manuacturer
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T5e Hard Ro-$ a9 Hei>er:Render!
2irst opened in ))◦ No< ? ))C resta#rants in o8er DC
-o#ntries
Ro-$ m#si- memora'i%iareates 8a%#e in t5e 9orm o9 good
9ood and entertainment
7@CC
-#stom mea%s per da(Ho< does an item get on t5emen#
Ro%e o9 t5e Operations Manager
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W5( St#d( OM
OM is one o9 t5ree ma,or 9#n-tionsmarketing# $nance# and operations!o9 an( organi>ation.
We
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W5at Operations Managers o
Plan - Organ!e - "taff - #ead - Control
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Ten riti-a% e-isionsSer8i-e7 prod#-t design..
#a%it( management
Pro-ess7 -apa-it( design..
Lo-ation .
La(o#t design ..H#man reso#r-es7 ,o' design..
S#pp%(:-5ain management
In8entor( management .
S-5ed#%ing
Maintenan-e .
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Ten riti-a% e-isions
!uality management
◦ W5o is responsi'%e 9or 6#a%it(
◦ Ho< do
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T5e riti-a% e-isions :ontin#ed
&ayout design
◦ Ho< s5o#%d
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T5e riti-a% e-isions :ontin#edSupply chain management
◦ S5o#%d
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T5e riti-a% e-isions :ontin#edIntermediate# short term# and proect
scheduling◦ Is s#'-ontra-ting prod#-tion a good idea
◦
Are
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W5ere are t5e OM 4o's
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W5ere are t5e OM 4o's
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T5e Heritage o9Operations Management
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Signi*-ant E8ents inOperations Management
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E%i W5itne(
♦ &orn )*+,- died ).,
♦ In )*0.1 receivedgovernment contract
to ma"e )21222mus"ets
♦ S$o3ed t$at mac$ine
too%s cou%d ma"estandardi4ed parts toe5act speci6cations♦ Mus"et parts cou%d be
used in any mus"et
© 1995 Corel Corp.
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2rederi-$ W. Ta(%or
♦ &orn ).,+- died )0),
♦ 7no3n as 8at$er oscienti6c management9
♦ In )..)1 as c$ie engineeror Midva%e Stee%1 studied$o3 tas"s 3ere done♦ &egan 6rst motion time
studies
♦ #reated e;ciencyprincip%es
© 1995 Corel Corp.
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Ta(%or1 Management S5o#%d Ta$e More Responsi'i%it( 9or
Mat-5ing emp%o(ees to rig5t ,o'Pro8iding t5e proper training
Pro8iding proper
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2ran$ & Li%%ian Gi%'ret5♦ Fran" ?-
@i%%ian
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):
♦ &orn ).+- died )0>*♦ In )021 created Ford
Motor #ompany
♦ In )0)1 6rst usedmoving assemb%y %ineto ma"e Mode% !♦ Gn6nis$ed product
moved by conveyorpast 3or" station
♦ Paid 3or"ers very 3e%% or )0))
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W. Ed
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O ti B +CCD ' P ti H %% I )
ontri'#tions 2rom
H#man 9a-torsInd#stria% engineering
Management s-ien-e"io%ogi-a% s-ien-eP5(si-a% s-ien-es
In9ormation s-ien-e