June 2018Volume 19 Issue 6

retailer.wilottery.comConnection

Ideas and Information for RETAILERS

INSIDE:Director's note and Winners, page 2Retailer of the Month, page 3Birthday Raffle and Radio remotes, page 4Billing reports and Jammed tickets, page 5Lottery tips and Manual ticket cashing, page 6New scratch tickets, page 7

Moola LOVESJune Dairy Month!

Note from the Director - Cindy Polzin

June 2018 2

My most cherished memories are of me as a kid growing up on a small dairy farm in Pound, Wisconsin. Farming is truly a labor of love, which is why June Dairy Month is so special. It's a time to celebrate an industry that defines our state and makes us the one and only, America's Dairyland.

Throughout the month of June this heritage is celebrated with parades, fairs, and the always popular breakfast on the farm. These events provide an opportunity for everyone to meet our dairy farmers, enjoy some home cooking, and get a feel for what it is like to be a farmer. In honor of June Dairy Month we are currently offering two dairy inspired instant scratch tickets, Cash Up and Land of Milk and Money. I hope you all take time to thank the farmers in your communities.

June is a busy month around the Wisconsin Lottery. We have launched our Birthday Raffle with tickets available through June 27, 2018 or until 50,000 tickets are sold. The prize drawing will be held on June 28, 2018.

Our Special Events team has put together radio remotes at retailers throughout the state. Page four of this newsletter has a detailed list of locations and times. Please check out the Special Events page on our website (www.wilottery.com/specialev-ents) for other places to find our Special Events team this month.

We are also nearing the end of our fiscal year. We are anticipating an excellent year of sales which we could not have reached without all of our hard working retailers. I want to personally thank you for all you do.

Moola holding the newest dairy inspired tickets

Winners! Winners! Winners!Instant Tickets $100,000 or higher recently claimedDate Claimed Game Amount Won RPP Incentive Retailer City Apr-18 $10 Cashtastic Crossword $100,000 $2,000 Kwik Trip River FallsApr-18 $20 Cash Attack $100,000 $2,000 Kwik Trip KielApr-18 $10 Big Bold Bucks $100,000 $2,000 Kwik Trip La CrosseApr-18 $20 Mega Crossword $200,000 $4,000 Clark 16th Street MilwaukeeApr-18 $20 Mega Crossword $200,000 $4,000 Woodman's Foods Menomonee FallsMay-18 $10 Incredible Crossword $100,000 $2,000 Mega Holiday Eau ClaireMay-18 $20 Cash Attack $100,000 $2,000 Pick N Save Fond du LacMay-18 $30 Wisconsin Millions $1,000,000 $20,000 Food Tree WI Rapids Lotto Tickets $100,000 or higher recently soldDate Sold Game Amount Won RPP Incentive Retailer City Apr-18 SuperCash! $350,000 $7,000 Festival Foods Fort AtkinsonApr-18 Mega Millions $1,000,000 $20,000 Service Oil OshkoshApr-18 Megabucks $2,200,000 $44,000 Kwik Trip BaldwinApr-18 SuperCash! $350,000 $7,000 Kwik Trip WaukeshaApr-18 Badger 5 $110,000 $2,200 Middleton Mobil MiddletonApr-18 Badger 5 $110,000 $2,200 Royal Avenue Service BelguimApr-18 MegaBucks $1,000,000 $20,000 Kwik Trip KenoshaApr-18 Supercash! $350,000 $7,000 Kwik Trip MiddletonMay-18 Badger 5 $201,000 $4,020 Tri-Par Oil HustisfordMay-18 Badger 5 $113,000 $2,260 Ali Petroleum MilwaukeeMay-18 Powerball $100,000 $2,000 Open Pantry RacineMay-18 Supercash! $350,000 $7,000 Capital One Petroleum Madison

The bfore and after of t

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Marshall's Gas N Goods209 Madison Avenue

Cascade, WI

June 2018

Pictured: Scott Novotny-Manager; Kristy Mulder - Cashier/Book Keeper; and Kim Thein – Hot Stuff Manager

This month we travel to the Village of Cascade in Sheboygan County where we visit another retailer who has been working with the Wisconsin Lottery since the beginning in 1988. Cascade is in the heart of the Kettle Moraine; a natural glacial forma-tion stretching from Walworth County in the south to Kewaunee County in the north. A "Kettle" is caused when glacial ice buried by sediment later melts to leave depressions ranging from small ponds to large lakes.

Our Retailer of the Month, Marshall's Gas N Goods, opened their doors in Cascade, the spring of 1988 (the same year as the Lottery). They are the "go to" store, where they try to fulfill the needs of the rural community. According to owner, Carol Mar-shall-Horne, the business was originally financed in part with a Wisconsin Rural Community Grant. This state grant program is still an active and available source at the local level for any business in the village. Marshall's Gas N Goods is active in support-ing local organizations and people. Their business has grown to multiple stores throughout the county and they enjoy being a part of customers lives as they have always supported Marshall's through the years.

The Lottery display at Marshall's is prominently featured on the front counter with a 16-game Promoter, one oversized ticket cube and a Ticket Menu Board. They are signed up for the Initial Distribution program for every price point so they receive all new scratch tickets the day they are launched. Lottery Players appreciate great customer service and attention to detail.Marshall's Gas N Goods has seen many changes in thirty years of working with the Lottery and the with convenience store business. But, one thing that has always been a constant is the loyalty of their customers. Customers often start and finish their day by stopping at the store!

Cascade is located in Sheboygan Co. with Hwy 28 running right through it!

The before and after photos of Marshall'sGas-N-Goods!

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• Only 50,000 tickets available. Once all 50,000 tickets are sold, no more tickets will be available for purchase.

• Drawing will be held on June 28, 2018.

• Tickets can be cashed after the drawing on June 28, 2018.

ODDS Prize Winners Odds$30,000 2 1:25,000$1,000 25 1:2,000$100 500 1:100

June Raffle On Sale Now!

2018 Radio RemotesThere has been a few updates with the retailer locations. Here is the most current listing which includes the radio stations that we will be teaming up with. Stop by to play games and for a chance to win prizes!

Store Name Address & City Date Time Station Cheese Hut Citgo 2711 N Lynndale Dr, Appleton 6/4/2018 11 AM - 1 PM 105.7 Rock

Bob Citgo's 506 Ohio St, Oshkosh 6/4/2018 4 PM - 6 PM 100.3 Country

Olson Foods (Piggly Wiggly) 2465 Lineville Rd, Green Bay 6/5/2018 11 AM - 1 PM 101.1 Contempory

Trig's Food & Drug s 232 Courtney St, Rhinelander 6/5/2018 4 PM - 6 PM 95.5 Contempory

Trig's 110 S 17th Ave, Wausau 6/6/2018 11 AM - 1 PM 101.9 Country

Festival Foods 3007 Mall Drive, Eau Claire 6/6/2018 4 PM - 6 PM 104.5 Country

Mr. T's 101 County Road YZ, Dodgeville 6/7/2018 11 AM - 1 PM 99.3 Country

Festival Foods 2500 State Road, La Crosse 6/7/2018 11 AM - 1 PM 93.3 Contempory

Piggly Wiggly N81W15182 Appleton Ave., 6/11/2018 11 AM - 1 PM 102.9 Rock Menomonie Falls

Woodman's 1600 E Main St, Waukesha 6/12/2018 11 AM - 1 PM 96.5 Classic Rock

Woodman's Beloit 1877 S Madison Rd, Beloit 6/13/2018 11 AM - 1 PM 99.9 Country

Woodman's East 3817 Milwaukee St, Madison 6/14/2018 11AM - 1PM 94.9 Classic Hits

Holiday Call ScheduleThe Wisconsin Lottery offices will be closed for the Independence Day holiday on Wednesday, July 4, 2018.

Orders placed Tuesday, July 3rd will arrive on Thursday. Retailers who normally receive their telemarketing call on Wednesdays will be asked to place an order for two weeks of inventory during their telemarket-ing call on Wednesday, June 27th. Our suggested ordering software will recommend the appropriate number of packs to cover two weeks based on store sales history. Ask your Telemarketing Representative for more information.

For all your retailer needs, call 1-800-242-7782.

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Got a Jammed Ticket?Reminder about……….Reprints

The REPRINTS button is conveniently located on the home screen of the GT 1200 terminal. If you experience a jam when printing a ticket for a player, follow these steps: 1. Press the REPRINTS button to reprint either the last transaction, last wager, last online cash or last instant cash. 2. Staple the reprinted ticket to the unreadable ticket. 3. Send the reprint and the unreadable ticket to the Lottery in an adjustment envelope. (Be sure to complete required information) 4. Report equipment issues to the Retailer Hotline at 1-800-242-7782, choose option 3, then option 1.

Please remember that reprints are not valid as tickets and should never be given to players. You can obtain adjustment envelopes from IGT or print an adjustment form at https://retailer.wilottery.com/files/retailers/forms/adjustment.pdf

+ = Send to Lottery

+unreadable

reprint

The INSTANT BILLING LIABILITY REPORT has been up-dated to include the EFT Date. This is the date on which funds are swept from your bank account to pay for all

Lottery tickets. TOTAL PACK COST on this report is listed on the WEEKLY BILLING INVOICE as INSTANT PACKS BILLED.

Refer to the WEEKLY BILLING INVOICE to see the grand total amount of the weekly sweep.

Manually Scanning a TicketWhen cashing tickets, always try to scan the appropriate barcodes first. If for some reason the barcodes are unreadable, both Lotto tickets and Scratch tickets may be processed man-ually through the terminal. These instructions may be found on the terminal by selecting:

Special Functions>View Flyer>Terminal Reference Guide.

6June 2018Lottery TipsAs summer approaches and Lottery sales increase due to tourism, it is important to be able to provide good customer service to your new and regular Lottery players. How can you do this? Here are some helpful tips to keep the sales growing:

Lottery Terminal KnowledgePlayslips can be sent through vertically or horizontally. If a ticket can't be scanned, you can manually enter the numbers into the terminal. Refer to your Quick Reference Guide for complete instructions.

Winner PayoutIf you have a dollar payout limit at your location, please POST A SIGN telling your customers the limit amount. This is not only good customer service but it prevents a clerk from accidentally running a large winning ticket throughthe terminal and not being able to pay it out.

Change Paper RollsLotto tickets are easy to sell, but if a lotto ticket misprints, it could be awhile before you'll get your credit. The easiest way to avoid misprinted tickets is to make sure that your terminal paper is loaded correctly.

When you change paper rolls, tear off the end of the paper until you are past the sticker to prevent any tickets from accidentally printing on the sticker.

Also, when a RED line appears at the end of the roll, change the paper imme-diately to avoid misprints. Gemini retailers must also remember to regularly check their paper rolls.

Secure Shield

June 2018 7

Odds are You’ll Like ‘EmScratch-offs

Visit retailer.wilottery.com

for information on ticket launches

ALL PRIZES $42,000 Overall odds of winning: 1:4.0 Prize payout: 64.5% A chance to win up to 9 TIMES the prize!

#2092

TOP PRIZE $800 Overall odds of winning: 1:3.9 Prize payout: 59.0% Two games in ONE!

#2078

TOP PRIZE $20,000 Overall odds of winning: 1:4.0 Prize payout: 63.0% Same fun crossword game, new look!

#2050

TOP PRIZE $8,000 Overall odds of winning: 1:3.7 Prize payout: 62.0% Win up to 10 TIMES!

#2102

TOP PRIZE $10,000 Overall odds of winning: 1:3.9 Prize payout: 62.0% A chance to win 2x, 5x or 10x your prize!

#2085

TOP PRIZE $100,000 Overall odds of winning: 1:3.3 Prize payout: 70.0% Two puzzles to play!

#2107

LOADED WITH $500 PRIZES! Overall odds of winning: 1:4.2 Prize payout: 64.5% Win up to 20 TIMES!

#2090

Wisconsin Lottery2135 Rimrock Rd.P.O. Box 8941Madison, WI 53708-8941

PRSRT STDU.S. POSTAGE PAID

Madison, WIPermit No. 1369

Connection is a monthly publication of the Wisconsin Lottery.

June 2018Volume 19 Issue 6

Kami Blatter, graphic designerRetail Relations, editors

Traveling MoolasWe gave the FMRs a Moola Booblehead and let them loose to celebrate the Lottery's 30 Years of Fun. Moola continues her adventures by stopping at Wisconsin landmarks and retailers!

Niyati @Party Connection, Nekoosa

Nick and Harry @ Howell Shell Gas & Food

Miller Park