moods and emotions
TRANSCRIPT
Presented By:Naeem Muzafar
Usman Ali
Raza ullah Karim
Tufail Inayat
Fazal Wahab
MBA(B&F)
3rd Semester
Emotions and Moods Emotions and Moods
What are Emotions and What are Emotions and MoodsMoodsAffect – a generic term that
encompasses both emotions and moods
Emotions – intense feelings that are directed at someone or something
Moods – feelings that tend to be less intense than emotions and often lack a contextual stimulus
7-3
Affect, Emotions and Affect, Emotions and MoodsMoods
7-4
Aspects of EmotionsAspects of EmotionsBiology of Emotions – emotions
originate in the brain’s limbic system, which is different for each person
Intensity – different people give different responses to identical emotion-provoking stimuli
Frequency and Duration – some emotions occur more frequently and emotions differ in how long they last
7-5
Aspects of Emotions Aspects of Emotions (cont.)(cont.)Emotions and Rationality – Our
emotions provide important information about how we understand the world around us.
Evolutionary Psychology – states that we must experience emotions because they serve a purpose; hard to know if this is valid all the time
7-6
Basic Moods: Positive and Negative Basic Moods: Positive and Negative AffectsAffects
o Emotions cannot be neutral.Emotions (“markers”) are grouped into general
mood states.Mood states affect perception and therefore
perceived reality.
7-7
Sources of Emotions and MoodsSources of Emotions and MoodsPersonality – predisposes people
to experience certain moods and emotions. Affect intensity affects the strength of the emotion
Day of week and Time of day – more positive interactions will likely occur from mid-morning onwards and also later in the week
7-8
Day of Week Impact on Day of Week Impact on MoodMood
7-9
More SourcesMore SourcesWeather – not an impact
according to researchStress – increased stress worsens
moodsSocial Activities – usually
increase positive mood and have little effect on negative mood
Sleep – less sleep or poor quality sleep increases negative emotions
7-10
More SourcesMore SourcesExercise – enhances positive
moodAge – older people experience
negative emotions less frequentlyGender – women show greater
emotional expression, experience emotions more intensely and display more frequent expressions of emotions
7-11
External Constraints on External Constraints on EmotionsEmotions
Organizational Influences – most American organizations strive to be emotion-free
Cultural Influences – cultures vary in:◦ Degree to which people
experience emotions◦ Interpretation of emotions◦ Norms for the expression of
emotions
7-12
Emotional LaborEmotional Labor
An employee’s expression of organizationally desired emotions during interpersonal transactions at work
Emotional dissonance is when an employee has to project one emotion while feeling another one
7-13
Felt vs. Displayed Felt vs. Displayed EmotionsEmotionsFelt emotions are the individual’s
actual emotionsDisplayed emotions are those that
the organization requires workers to show
Surface acting is hiding our true emotions
Deep acting is trying to change one’s feelings based on display rules
7-14
Emotional IntelligenceEmotional IntelligenceOne’s ability to detect and
manage emotional cues and information
Five dimensions:◦Self-awareness◦Self-management◦Self-motivation◦Empathy◦Social skills
7-15
The case for EIThe case for EIIntuitive appeal – it makes senseEvidence suggests that a high
level of EI predicts high job performance
Study suggests that EI is neurologically based
7-16
The case against EIThe case against EIEI is too vague a conceptEI can’t be measuredEI is so closely related to
intelligence and personality that it is not unique when those factors are controlled
7-17
OB Applications of OB Applications of Emotions and MoodsEmotions and MoodsSelection – employers should
consider EI a factor in hiring employees, especially for jobs that demand a high degree of social interaction.
Decision Making – Positive emotions can increase problem-solving skills and so positive people find better solution to problems.
7-18
OB Applications of OB Applications of Emotions and MoodsEmotions and MoodsCreativity – Positive moods
increase creativity.Motivation – Organizations that
promote positive moods are likely to have a more motivated workforce.
Leadership – Emotions help convey messages more effectively
7-19
OB Applications of OB Applications of Emotions and MoodsEmotions and MoodsCustomer Service – customers
“catch” emotions from employees, called emotional contagion.
Emotional contagion is important because when customer catch positive moods or emotions of employees they shop longer.
7-20
OB Applications of OB Applications of Emotions and MoodsEmotions and MoodsJob Attitudes – emotions at work
get carried home but rarely carry over to the next day.
Deviant Workplace Behaviors – those who feel negative emotions are more likely to engage in deviant behavior at work.
7-21
How Can Managers How Can Managers Influence Moods?Influence Moods?Use humor to lighten the moment.
Give small tokens of appreciation.
Stay in a good mood themselves – lead by example.
Hire positive people.7-22