1

2013 January Quality ReportMonthly Quality Report of AIESEC in Colombia

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NPS

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National Condition - General

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunAverage NPS 60 47 28 57 59 58 45

Responses 139 73 68 137 166 195 60

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May

60

47

28

57 59 58

4550

Responses Monthly average

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National Condition –Monthly Average NPS

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

IGIP 25 30 -10 100 29 25 100 0

OGIP -25 29 12 -50 0 22 46 0

IGCDP 64 60 50 25 78 17 27 0

OGCDP 58 44 38 50 40 64 60 0

TMP 68 33 -100 76 63 89 0 0

TLP 50 57 50 56 68 64 100 50

Jul Aug Sep Oct NovDec Jan FebMarAprMayJun

25 30

-10

100

29 25

100

0

IGIP

Jul Aug Sep Oct NovDec Jan FebMarAprMayJun-25

2912

-50

0

22

46

0

OGIP

JulAug

Sep

Oct NovDec

JanFe

bM

arApr

May

Jun

64 6050

25

78

1727

0

IGCDP

JulAug

Sep

Oct NovDec

JanFe

bM

arApr

May

Jun

5844 38

5040

64 60

0

OGCDP

JulAug

Sep

Oct NovDec

JanFe

bM

arApr

May

Jun

50 57 50 5668 64

100

50

TMP

JulAug

Sep

Oct NovDec

JanFe

bM

arApr

May

Jun

6833

-100

76 6389

0 0

TLP

5

National Condition – MC term Average NPS

Program average NPS (2012-07-01 to 2013-01-31)

Program Code Response Detractor Passive Promoter NPS Trend

GIP 113 28 32 53 22 up

GCDP 294 33 82 179 50 down

TMP 263 21 58 184 62 same

TLP 170 8 35 127 70 up

Total 840 67 167 459 57 down

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DECRe-make due to the lack of respond in last time

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National Condition – Comment Summary

IGIP Promoter issues

Cross cultural Cross-culture working experience (44%) Awareness about local culture (33%) Living diverse cultures and having a

multi-cultural experience (22%) Support Professional Development

Education, training and tools to fulfill the job (100%)

Detractor issues Support Professional working environment

The working environment of the organization (100%)

Professional development Supervision and learning development

plan (100%)

OGIP Promoter issues

Cross cultural Cross-culture working experience (33%) Awareness about local culture (33%) Living diverse cultures and having a multi-cultural

experience (33%) Job Description

Job-description aligned with the TN form (67%) Job description clarity (33%)

Professional Development Education, training and tools to fulfill the job (50%) Supervision and learning development plan (50%)

Professional working environment Role and responsibilities within the organization

(50%) The working environment of the organization (50%)

Detractor issues Job Description

Job-description aligned with the TN form (50%) Job description clarity (50%)

Integration Logistic

Introduction to the organization/project (67%) Accommodation (33%)

Selection Communication and clarity around the process

(100%)

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National Condition – Comment Summary

IGCDP Promoter issues

Integration Integration into the local culture (57%) Integration into the local chapter (43%)

Culture Preparation Cultural preparation meeting or events

(50%) Resource/contact sharing for cultural

preparation (50%) Detractor issues

Job Description Job-description aligned with the TN form

(67%) Job description clarity (33%)

Logistic Accommodation (38%) Introduction to the organization/project

(38%) Pick-up (23%)

Communication Communication by the host LC (50%) Information about the acceptance

process (50%)

OGCDP Promoter issues

Job Description Job-description aligned with the TN form

(50%) Job description clarity (50%)

Culture preparation Cultural preparation meeting or events

(67%) Resource/contact sharing for cultural

preparation (33%) Detractor issues

Logistic Accommodation (57%) Introduction to the organization/project

(29%) Pick-up (14%)

Culture preparation Cultural preparation meeting or events

(100%) Job description

Job description clarity (67%) Job-description aligned with the TN form

(33%) Support

9

National Condition – Monthly Comment Summary

TLP Top Promoter issues

Experience Working for a team purpose (39%) Collaborative team environment (30%) Being the ultimate responsible for a team/entity

(30%) Overall Development

Defined learning objectives(56%) Defined individual deliverables (44%)

Global Network Collaborative learning environment (100%)

Top Detractor issues Activities to become a better leader

Connection to the external world (50%) Clarity on the role and contribution to AIESEC’s

ambition (25%) Understanding of AIESEC;s ambition and what we

envision (25%) Experience

Working for a team purpose (40%) Collaborative team environment (40%) Being the ultimate responsible for a team/entity

(20%) Skill Development

Education about the role (67%) Transition about the role (33%)

TMP Top Promoter issues

Overall Development Defined learning objectives (61%) Defined individual deliverables (39%)

Experience Working for a team purpose (59%) Collaborative learning environment (41%)

Activities to become a better leader Connection to the external world (38%) Understanding of AIESEC’s ambition and what we

envision (32%) Clarity on role and contribution to AIESEC’s

ambition Global Network

Collaborative learning environment (100%) Top Detractor issues

Experience Working for a team purpose (64%) Collaborative learning (36%)

Overall Development Defined learning objectives(61%) Defined individual deliverables (25%)

Skill Development Education about the role (86%) Transition about the role (14%)

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JAN

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National Condition – Comment Summary

IGIP Promoter issues

Information Objectives of the program (50%) Program benefits explanation (33%) Exchange participant responsibilities &

programme policies (XPP) (17%) Communication

Communication by the Home LC (25%) Communication by the host

organization (25%) Communication by the Host LC (25%) Information about the acceptance

process (25%) Detractor issues

Integration Integration into the local culture (50%) Integration into the local chapter (50%)

Culture Preparation

OGIP Promoter issues

Matching Matching process explanation (67%) Matching tools and emails training (17%) Myaiesec.net training (17%)

Information Program benefits explanation (43%) Objectives of the program (29%) Exchange participant responsibilities and

program policies (29%) Induction

Education about the AIESEC experience (60%)

Education about the AIESEC Way (20%) Education about AIESEC’s activities (20%)

Detractor issues Selection

Communication and clarity around the process (67%)

The selection panel/interview(33&)

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National Condition – Monthly Comment Summary

IGCDP Promoter issues

Integration Integration into the local chapter (50%) Integration into the local culture (50%)

Matching support Myaiesec.net training (50%) Matching process explanation (50%)

VISA Information about the visa process (33%) Information about the exchange conditions

(33%) VISA documents processing time (33%)

Detractor issues Communication

Communication by the host LC (50%) Information about the acceptance process (50%)

Information Program benefits explanation (33%) Objectives of the program (33%) Exchange participant responsibilities and

program policies(33%) Job description

Job-description aligned with the TN form (50%) Job description clarity (50%)

OGCDP Promoter issues

Cross cultural Living diverse cultures and having a multi-

culture experience(38%) Cross-culture working experience (38%) Awareness about local culture (25%)

Personal Development Personal goal setting (100%)

Social Impact Visible impact of the role/responsibility (33%) Visible impact of the project/organization

(67%) Detractor issues

Support Logistic

Accommodation (50%) Pick-up (25%) Introduction to the organization/project (25%)

Integration Integration in to the local chapter (167%) Integration into the local culture(33%)

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National Condition – Monthly Comment Summary

TLP Top Promoter issues

Experience Working for a team purpose

Activities to become a better leader Clarity on role and contribution to AIESEC’s

ambition Global Network

Collaborative learning environment (100%) Skill development

Education about the role Overall development

Top Detractor issues Skill development

Education about the role Activities to become a better leader

Connection to the external world Clarity on role and contribution to AIESEC’s

ambition (each issue has 1 answer)

TMP

Top Promoter issues Skill Development

Education about the role

Overall Development Defined learning

objectives

Top Detractor issues N/A

(Only 1 response)

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Firefighting - General

GCDP GIP TLP TMP

Open cases left 163 75 193 166

In process 25 10 1 1

Closed cases 43 21 25 26

Promoter collected 6 0 0 0

Detractor collected 5 4 0 0

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LC Name Last Login Login times Monthly Av. NPS NPS Trend since July

Responses % since July

All open case since 12-01-01 All closed case Case collected

Andes 28/01/2013 21 70 Up 20% 20 43 7

Bucaramanga 10/12/2012 3 100 Up 22% 26 1 0

Cali 07/02/2013 14 67 Down 25% 42 1 0

Cartagena 08/02/2013 14 100 Up 19% 18 3 2

EAFIT 02/02/2013 26 83 Same 18% 61 6 2

EAN 11/01/2013 4 0 Up 20% 32 3 0

ECI 11/01/2013 9 -100 Down 33% 25 1 1

EIA 13/01/2013 15 29 Same 26% 56 4 1

Javeriana 02/02/2013 21 50 Up 19% 53 1 0

Manizales 04/02/2013 14 100 Up 25% 22 19 1

Pereira 28/01/2013 12 100 Up 22% 22 1 0

Rosario 04/01/2013 5 33 Down 21% 22 4 1

Santa Marta 10/12/2012 5 67 Up 15% 22 3 0

Tolima 11/01/2013 4 0 Up 18% 20 2 0

Uniatlantico 08/02/2013 7 -50 Down 20% 16 0 0

Uninorte 11/02/2013 24 21 Down 20% 90 9 0

Valledupar 11/02/2013 20 0 Down 18% 9 10 2

Local Condition

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ICX TN Taker feedback

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National Condition

Last Month This Month Growth

Average NPS N/A N/A N/A

Responses N/A N/A N/A

GCDP N/A N/A N/A

GIP N/A N/A N/A

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National Condition

Promoter issues

N/A

Detractor issues

N/A

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LC Name Needed Received % of completion NPS Issues

Andes

Bucaramanga

Cali

Cartagena

EAFIT

EAN

ECI

EIA

Javeriana

Manizales

Pereira

Rosario

Santa Marta

Tolima

Uninorte

Uniatlantico

Valledupar

Local Condition

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NCB

21

National Condition

Consultant

N/A

Cases report

N/A