monitor*your*business*transaceons* · customer*use*cases*for*business*analyecs*...
TRANSCRIPT
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Copyright © 2016 Splunk Inc.
Stéphane Lapie Sales Engineers, Splunk
Romain Testu Sales Engineers, Splunk
Monitor Your Business TransacEons
#Splunk4Business
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Disclaimer
2
During the course of this presentaEon, we may make forward looking statements regarding future events or the expected performance of the company. We cauEon you that such statements reflect our current expectaEons and esEmates based on factors currently known to us and that actual events or results could differ materially. For important factors that may cause actual results to differ from those contained in our forward-‐looking statements, please review our filings with the SEC. The forward-‐looking statements made in the this presentaEon are being made as of the Eme and date of its live presentaEon. If reviewed aSer its live presentaEon, this presentaEon may not contain current or
accurate informaEon. We do not assume any obligaEon to update any forward looking statements we may make. In addiEon, any informaEon about our roadmap outlines our general product direcEon and is
subject to change at any Eme without noEce. It is for informaEonal purposes only and shall not, be incorporated into any contract or other commitment. Splunk undertakes no obligaEon either to develop the features or funcEonality described or to include any such feature or funcEonality in a future release.
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Presenters
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Stéphane Lapie Presales Engineer – 2 Years @Splunk Specialized in App Delivery, IT Ops and Cloud Went from Dev, to Ops to Presales (was a Splunk Customer)
Romain Testu Presales Engineer – 1 Year @Splunk Specialized in Business AnalyEcs and Middleware Former SOA Architect
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Machine Data Is A Cri:cal Source Of Insight…
“By 2017, over 50% of analy5cs implementa5ons will make use of event data streams generated from instrumented machines, applicaEons
and/or individuals.”
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Agenda
Some Reminders SOA Architecture And Splunk Value Demo Key Takeaways
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Copyright © 2016 Splunk Inc.
Some Reminders
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Run The Business In Real-‐Eme
Data From the Past Real-‐Eme Data StaEsEcal Forecast T – a few days T + a few days
Security OperaEons Center -‐ SOC
Network OperaEons Center -‐ NOC
Business OperaEons Center -‐ BOC
PredicEve (Models)
DescripEve (BI Tools, Data Lakes) On the fly
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CUSTOMER EXPERIENCE ANALYTICS
PRODUCT ANALYTICS
DIGITAL MARKETING
BUSINESS PROCESS ANALYTICS
Customer Use Cases For Business AnalyEcs
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SOA Architecture & Splunk
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Internal IT
Outsid
e
Service Oriented Architecture
Enterprise Service Bus
Business Process Management
Enterprise Service Bus
API
Service Oriented Architecture
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Client e-‐commerce
Order Customer creaEon Order validaEon Prepare the order Send transport
order
CRM MDM WMS SCM TMS
Applica5ons
Classical integra5on Point to point
Sample Business Process
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Enterprise Service Bus
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Concentrate applicaEon exchanges (real Eme) : virtualizaEon, rouEng, loose coupling, etc.
Cri5cal
Enterprise Service Bus
Client
Achat
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Middleware Monitoring
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ApplicaEon exchanges are criEcal, a loss of service will directly impact the business
Three monitoring levels : – Technical : disk, database availability, threads, etc. – Func5onal : SLA, service calls, service response, etc. – Business : Number of orders, new clients, etc.
Good news, all those monitoring levels can be addressed by Splunk ;)
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ESB & Splunk
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Enterprise Service Bus
Business Processes
Business ApplicaEons Infrastructure Performance
Service Performance
Business Performance
os, api, logs, etc. api, logs, etc. api, queue, logs, network, etc.
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ESB & Splunk
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Infrastructure Performance
os, api, logs, etc. api, logs, etc. api, queue, logs, network, etc.
Service Performance Business Performance
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European Insurer
16
MaIhieu E-‐commerce Architect
“In a few days we managed to monitor all our Camel Business TransacEons. Thanks to Splunk we now have a real Eme visibility on the Business coming from our partners and are able to monitor our SLAs.”
Analyze transacEons coming from partners Measure SLAs, Errors and Revenue A/B TesEng campaign analysis (TBD)
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Demo
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Architecture
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Enterprise Service Bus
Database csv
REST / XML
Website HTML5, CSS, JS
Apache
Room availability and booking
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Data CollecEon
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Log files payload, container errors, etc. Stream All exchanges including payload API Deployed routes, route execuEon staEsEcs, etc. Queues what you want
Enterprise Service Bus
Log file Stream
API Queues
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Scenario
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Website connecEon : hop://splunk4esb.com – Please make some availability requests and reservaEons
BAM through ESB traffic (Stream)
Analyze availability requests per hotel vs hotel availability, hotel bookings per region, etc. – Link Business to IT – Measure MarkeEng campaign efficiency
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Key Takeaways
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Key Takeaways
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We are a Data Fabric One source, many use cases
Report as you will Be creaEve
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QuesEons?
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THANK YOU