monitor & manage citrix app performance using microsoft scom

© eG Innovations, Inc | www.eginnovations.com

Expanding SCOM’s Capabilities to Comprehensively Manage Performance for Citrix XenApp/XenDesktop/XenMobile with eG Universal Management Pack for SCOM

Monitor & Manage Citrix Application Performance using Microsoft SCOM


Moderator

Christine AckleyDirector of Marketing OperationseG [email protected]


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Audience Poll• What are your biggest challenges while using

Microsoft SCOM?

– Lack of visibility into Non-Microsoft systems

– Multiple Management packs without integration makes it

complicated to troubleshoot

– Slow and Complex Problem diagnosis

– Lack of Analytics

– No visibility into virtualization


Today’s Presenter

Bala VaidhinathanCTOeG [email protected]


Agenda• Citrix Performance Management

• Microsoft SCOM Limitations with Citrix

• The eG Universal Management Pack for SCOM

• Citrix Performance Management using SCOM & eG - Live

Demonstration

• Comparison of Citrix Managements packs available for

SCOM

• Q&A

Citrix Performance Management


Citrix User View


Network IIS Web onESX

Active Directory SQL

Citrix XenApp onVMware ESXCitrix ZDC on

VMware ESX

MS Terminal, CitrixLicense Server

Profile Server

EnterpriseApps (Exchange, SAP, Dynamics, …)

vCenterOracle

Client

The IT Administrator’s View

SANSwitch

What is the root cause of the service problem?Network? VMware? AD? SQL? Storage? Citrix?

“My application is slow!”


Great User Experience Pro-active issue resolution End to End Visibility Single unified View with Correlation

What Matters in a Citrix Environment?

SCOM and Citrix


Management Packs for SCOM• SCOM is good for monitoring Microsoft applications, but DOES

NOT provide deep visibility into non-Microsoft servers/ applications (Citrix, SAP, VMware, Oracle, custom apps, etc.)

• Organizations use Management Packs (MP) from third-party monitoring tools to extend SCOM’s monitoring functionality to non-Microsoft servers / applications.

Microsoft Apps Citrix SAP VMware

Operations Manager

Citrix MP SAP MP VMware MP


Challenges When Using Multiple MPsNon-Microsoft

Platforms

SAP Systems

Virtual Platforms

Citrix

Java App Servers

SCOMManagement Server

Operations Console

ActiveDirectory

SharePoint SQL ServerWindowsHyper-V

Exchange Server

Microsoft Platforms

SAP Connector (Vendor A)

WebSphere Management Pack

(Vendor B)

Citrix Management Pack (Vendor X)

VMware Management Pack

(Vendor Y)

Siebel Management Pack (Vendor Z)

JBoss Management Pack (Vendor C)

Remote Data Collection

Agentless

via Vendor’s Agent

via Vendor’s Agent

Agentless

Microsoft Management Packs

Agentless

Proxy SCOM Agent

SCOM SDK

SCOM Agent

Proxy SCOM Agent × Multi-pack approach adds cost & complexity

× Fragmented view of environment

× Slow & manual diagnosis

CHALLENGES

How the eG Universal Management Pack for SCOM Can Help


eG Universal Management Pack for SCOM

• eG Enterprise provides a Universal Management Pack for SCOM that can be used to monitor any application:– Packaged enterprise applications and custom applications– Microsoft and non-Microsoft servers / applications– Virtualized and SaaS applications– Server hardware, network devices, storage systems

Microsoft Apps

Operations Manager

Citrix SAP VMware

eG Universal Management Pack


Multi-Vendor Monitoring from One MPIT Infrastructure Monitored by eG Enterprise Universal Management Pack

Web Servers Microsoft IIS, Apache, IBM HTTP Server , Oracle Web

Application Servers .NET. WebLogic, WebSphere, Jboss, Tomcat, ColdFusion, JRun, Orion, Tomcat, Oracle AS, SAP NetWeaver

Enterprise Applications Microsoft Dynamics, Microsoft SharePoint, SAP R/3, Siebel, Peoplesoft, Oracle Forms, SAP Business Objects

Database Servers Microsoft SQL, Oracle, SAP Hana, Intersystems Cache, DB2 UDB, Sybase, MySQL, Informix

Terminal Servers Microsoft Remote Desktop/Terminal Server, Citrix XenApp

Network Devices Cisco routers, switches, hubs, wireless devices, load balancers

Microsoft Applications Active Directory, BizTalk server, Windows Internet Name Service (WINS), DHCP server, MS Print server , MS Proxy server, MS File server, TMG

Firewalls Check Point, Cisco PIX, Juniper Netscreen, Fortigate

Email Servers Microsoft Exchange, Sun ONE messaging, Lotus Domino, Qmail, Sendmail

Messaging Servers MSMQ, WebSphere MQ, FioranoMQ server

Operating Systems Microsoft Windows, Solaris, Linux, AIX, HPUX, Netware, OS400, Tru-64, Open VMS

Virtualization Platforms Microsoft Hyper-V, VMware vSphere, Citrix XenServer, Nutanix Acropolis, Red Hat Enterprise, AIX LPARs, Solaris Zones/LDOMs

VDI Connection Brokers Citrix XenDesktop, VMware Horizon, Leostream broker

Storage/SAN Hitachi, NetApp, EMC Clariion, Isilon, Symmetrix, HP EVA, 3PAR, IBM DS, Atlantis ILIO


eG Universal Management Pack Architecture

eG Enterprise Manager

eG Agent

Non-Microsoft Applications

SCOM Operations ConsoleMonitoring data sent to

SCOM Management ServerMonitoring data from eG sent to

SCOM Agent

(Includes Monitoring Data from eG)

SCOM Management

Server

Microsoft Applications

SCOM Agent

SCOM Agent

SCOM Agent

SCOM Agent

eG monitoring data from SCOM Agent sent to SCOM

Management Server

eG Universal MP provides end-to-end monitoring support for the entire IT infrastructure:

• Without using multiple management packs• Without having to deploy and navigate a

variety of monitoring solutions/consoles

SCOM Agent(Dedicated for eG)

eG Universal Management

Pack

Connector

SDK

eG Universal Management Pack in Action… Live Demo


How eG Universal MP for SCOM Works• An eG SCOM Connector, installed on a dedicated VM, bridges

the communication between eG and Microsoft SCOM– Infrastructure managed by eG is automatically registered in SCOM– MPs indicating metrics, tests, layers are automatically created in SCOM

for each component type– State information for each component, layer, metric is reported in SCOM– Dashboards published in eG are automatically available in SCOM– Alert conditions detected by eG are displayed in the SCOM console– Contextual one-click drill down from SCOM into the eG console

• SCOM agent must be installed on the eG Connector system– SCOM agents are not required on systems managed by eG Enterprise


Competition for CitrixeG Universal MP for SCOM Citrix SCOM Management Bundle

(formerly Comtrade) Single MP for hundreds of applications and

devices (Citrix, VMware, SAP, Nutanix, etc.)× MP supports only Citrix

Can be used with any Citrix license × Can be used only with Citrix Platinum license with active maintenance

Supports Citrix logon simulation to detect logon issues

× No logon simulation

Auto-discover interdependencies between Citrix and non-Citrix tiers on intuitive topology maps on eG console

× No discovery for interdependencies

Automated root cause diagnosis pinpoints the source of issues in seconds

× No automated root cause diagnosis. Administrators have to use multiple alerts and manually find the root cause

Auto-baseline metrics with self-learning baseline thresholds, and eliminate false positives

× No functionality to auto-baseline the infrastructure

There are only two management packs in the market for Citrix


Monitoring Citrix with SCOM• There are only two options:

Citrix SCOM Management Bundle (formerly Comtrade)

eG Universal Management Packfor SCOM

• Supports only Citrix. No other application or infrastructure component is supported.

• Supports Citrix, Microsoft and hundreds of other applications and infrastructure tiers

• Can only be used with Citrix Platinum license with active Subscription Advantage or Software Maintenance

• Can be used with any Citrix license


Infrastructure Coverage – Comtrade

Citrix Applications

Citrix/Comtrade SCOM Management Bundle just sends raw Citrix performance data to SCOM without any correlation or analytics

Management Bundle

SCOM Management Server


Infrastructure Coverage – eG Universal MP

Other Non-Microsoft ApplicationsCitrix Applications

eG Universal MP on SCOM Agent

SCOM Management ServereG Manager

eG Agent

Raw metrics turned into actionable insights for faster and

accurate problem detection

o Auto-Correlationo Root Cause Analysiso Auto-Baseliningo Detailed Diagnosiso Built-in Analyticso Capacity Planning

eG Enterprise correlates performance metrics across Citrix and non-Citrix tiers


User Experience Monitoring

No way to simulate Citrix XenApp/XenDesktop session

Cannot test if entire Citrix delivery infrastructure is ready and working in concert to deliver application/desktop

Management Bundle

Real-time simulation and testing of Citrix user session

Complete visibility of logon process by testing entire Citrix delivery infrastructure

Simulates exact same steps of a real user to identify logon issues


Correlation and Root Cause DiagnosisNo correlation and root cause diagnosis

No dependency mapping between tiers

No support for non-Citrix tiers

Auto-discover application to application dependencies

Visualize application relationships with physical, virtual, cloud infrastructures

View dependencies between layers: applications, OS, server, network, etc.

Citrix/Comtrade SCOM Management Bundle

eG Enterprise

AutomaticRoot Cause Diagnosis


The eG Enterprise Universal Monitor

• Single monitor license for Windows, Linux, Solaris, HP-UX, AIX, VMware

• Single price, regardless of OS or server configuration (2, 4, 8, 16 CPUs )

• Auto-upgradable

• A single monitor for monitoring any application• Agentless monitoring option• 100% web-based – HTTP/S

UNIQUE BENEFITS


Satisfying Different Personas in an Organization

Management Helpdesk andMicrosoft Admin

Domain Experts(Citrix, VMware, SAP, etc.)

No need to move away from SCOM

Leverage existing investment in SCOM

Unify third-party tools into SCOM console

Continue to use SCOM console that they are familiar with

Monitor Microsoft infrastructure with SCOM

eG Universal MP provides unified infrastructure visibility within SCOM

Convenient monitoring console with eG Enterprise

Deep diagnostics, historical analysis, capacity planning, root cause analysis, service-level topology views, auto-baselines, etc.


Gartner on the eG SCOM Integration• eG Innovations goes deeper than Microsoft

SCOM in the areas of Solaris, AIX, HP-UX and Linux.

• Monitoring of Citrix, Microsoft, Red Hat and VMware virtualization technologies is natively supported by eG Innovations.

• A large number of application components can now be monitored with SCOM, including those provided by IBM, SAP and Oracle.

• This monitoring platform can be integrated into OpsMgr 2007 and OpsMgr 2012.

Source: How and When to Extend Microsoft and Oracle to Reduce Monitoring Licensing Costs.


Benefits of eG Universal MP for SCOM Leverage existing investments in SCOM, and easily

extend monitoring capabilities for any application

Eliminate the cost and complexity of deployment and management of multiple MPs from different vendors

Monitor Microsoft and non-Microsoft applications together using a single MP—affordable and easy to manage

Streamline IT operations and achieve faster problem diagnosis and resolution


ROI from eG Enterprise & SCOM Integration

• Reduce downtime• Increase application availability• Boost user experience

Boost User Satisfaction

& Productivity

• Simplify, automate & accelerate diagnosis & troubleshooting

• Optimize staffing levels & reduce OPEX

Reduce IT Support

Cost & Complexity

• Increase hardware utilization • Leverage investment in software• Right-size & optimize environment

Reduce Infrastructure Cost & Avoid Cost

Overruns

• Accelerate deployments & rollout• Reduce risk, deliver successful projects

& peace of mind

Deliver Projectson Time, on Budget,

on Target


Q&A


Next Steps

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