Please note that all the information collected will be held confidential and only the cumulative result will be used in the assignment.

Please put check (√) mark for your desired response to the following questions:

Q1 - Are you currently a student or an employee of Monash University?

□ Yes, I am a student of Monash University.

□ Yes, I am an employee of Monash University.

□ No, I am neither a student nor employee of Monash University.

Q2 – Have you ever been a student or an employee of Monash University?

□ Yes, I was a student of Monash University.

□ Yes, I was an employee of Monash University.

□ No, I was neither a student nor employee of Monash University.

Q3 – Please select the response that best describe you with regard to membership of a fitness, health or sports club membership.

□ I am member of fitness, heath or a sports club and I have frequently visited the club in last 3 months.

□ I am member of fitness, heath or a sports club but I haven’t visited the club in the last 3 months.

□ I am not a member of any fitness, heath or a sports club.

Q4 – Are you a member of Monash Sport?

□ Yes

□ No

Q5 – Were you aware that Monash Sports offer fitness and health services to general public?

□ Yes

□ No

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Q6 – Please rank following statements to best describe your opinion using scale of 1 to 5 where 1 means strongly agree, 2 means agree, 3 means neither agree nor disagree, 4 means disagree and 5 means strongly disagree. There is no right or wrong answers, we are only interested in your opinion on the following statements:

Please put check (√) mark for your desired response to the following statements:

(1)Strongly

agree

(2)Agree

(3)Neither

agree nor disagree

(4)Disagree

(5)Strongly disagree

1. Lower price is an important consideration for me to select fitness, heath or a sports club □ □ □ □ □

2. Convenience to reach is an important consideration for me to select fitness, heath or a sport club

□ □ □ □ □3. A known brand is an important consideration

for me to select fitness, heath or a sports club □ □ □ □ □4. High quality of service is an important

consideration for me to select fitness, heath or a sports club

□ □ □ □ □5. A large number of facilities offered under one

roof is an important consideration for me to select fitness, health or a sports club

□ □ □ □ □6. Qualification of trainers is an important

consideration for me to select fitness, health or a sports club

□ □ □ □ □7. High quality of equipment provided is an

important consideration for me to select fitness, health or a sports club

□ □ □ □ □8. Better environment is an important

consideration for me to select fitness, health or a sports club

□ □ □ □ □9. Number of additional services (i.e. cafeteria,

lockers, changing rooms etc.) is an important consideration for me to select fitness, health or a sports club

□ □ □ □ □

10. Extended operating hours is an important consideration for me to select fitness, health or a sports club

□ □ □ □ □

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Q7 – Please respond to the following question only if you are an existing member of Monash Sport.

Rank following statements to best describe your opinion using scale of 1 to 5, where 1 means strongly agree, 2 means agree, 3 means neither agree nor disagree, 4 means disagree and 5 means strongly disagree. There is no right or wrong answers, we are only interested in your opinion on the following statements about MONASH SPORT:

Please put check (√) mark for your desired response to the following statements:

(1)Strongly

agree

(2)Agree

(3)Neither

agree nor disagree

(4)Disagree

(5)Strongly disagree

Don’t know

1. Monash Sport offers tangible evidence of the quality of its services (i.e. through good environment and well maintained equipment etc.)

□ □ □ □ □ □

2. Monash Sport have modern-looking equipment □ □ □ □ □ □

3. Personnel and communication material of Monash Sport appear attractive □ □ □ □ □ □

4. Monash Sport is dependable as it provide services “right” the first time □ □ □ □ □ □

5. The services are delivered “on-time” □ □ □ □ □ □6. Monash Sport informs when and how

the services will be performed □ □ □ □ □ □7. Employees of Monash Sport seem

willing to assist □ □ □ □ □ □8. Monash Sport instills a feeling of

confidence and security □ □ □ □ □ □9. Employees of Monash Sport are

courteous □ □ □ □ □ □10. Employees of Monash Sport have

enough knowledge to answer the specific questions

□ □ □ □ □ □11. Monash Sport is sensitive to unique

needs of the customers □ □ □ □ □ □12. Monash Sport serve best interest of its

customers □ □ □ □ □ □

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Q8 – Please respond to the following question only if you are an existing member of Monash Sport.

How likely are you to recommend Monash Sport to a friend? Please score on a scale of 0 to 10 where 0 means that you will not recommend Monash Sport to a friend and 10 means you will definitely recommend Monash Sport to a friend. You can use any number from 0 to 10 to express your opinion.

□ 0

□ 1

□ 2

□ 3

□ 4

□ 5

□ 6

□ 7

□ 8

□ 9

□ 10

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