monarch airlines crm
DESCRIPTION
Monarch Airlines CRM. Interpersonal Communications Exercise. Verbal. CHANNEL. SENDER. RECEIVER. Encode. Decode. Non Verbal. Personality Behaviour Knowledge Experience Beliefs Culture etc. Personality Behaviour Knowledge Experience Beliefs Culture etc. FEEDBACK. - PowerPoint PPT PresentationTRANSCRIPT
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Monarch AirlinesCRM
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Interpersonal CommunicationsInterpersonal CommunicationsExerciseExercise
SENDER RECEIVEREncode DecodeCHANNELVerbal
Non Verbal
Personality
Behaviour
Knowledge
Experience
Beliefs
Culture etc.
Personality
Behaviour
Knowledge
Experience
Beliefs
Culture etc.
FEEDBACK
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Barriers to CommunicationsBarriers to Communications
OVERLOAD
Mechanical (Noise level, Radio Tx, Passengers)
Semantic (Do you have the same code/decode)
Psychological (Character, Behaviour, Authority
gradient)
Workload………….
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Monarch AirlinesCRM