WELCOME toSneakPeektoSGHA2018

16:15– 17:30

SneakPeektoSGHA2018Moderator:• DimitriosSanos,ProductManagerAirport&GroundOpsTraining,IATA

Speakers:• VincentGROS,Cargo&OutstationsContractsManager,AirFrance- KLM• NickYeadon,CEO,AirDispatch(CLC)s.r.o

It takes Two to Tango

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NEWversion,SGHA2018

SGHA:Auniqueindustrycontracttemplate,drawnupbybothparties,airlinesandserviceproviders•Whythereisaneedforchange?•Whatarethechangessofar?•Whatcanwedomoretomakethistoolevenmoreuseful?

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Whythereisaneedforchange?

•Changesintroducedeveryfiveyears• TheworkofAviationGroundServicesAgreements(AGSA)workinggroup

•DoYOUfindthechangesuseful/needed?

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ShareyourinputtoAGSA

•Visitwww.iata.org/whatwedo/ops-infra/ground-operations/Pages/ahm-igom-change-request.aspx

•Orjustsimplyatgroundops@iata.org

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Whatarethechangesuntilnowinv.2018?

• MainAgreement• AllchangesfromAHM811willbeincluded• Sub-article1.1dataprotectionadded• Sub-article3.3.new- prohibitionofself-handlingwhenvalidSGHAwithhandler• Article5– reworded,newstructure• Sub-article7.3,IncaseoflatepaymenttheHandlingCompanyshallbeentitledtoissue7calendardays’noticeofsuspensionofservicestotheCarrier• Article8.4,anAirlineinjuring(orcausingdeath)tothehandlingcompanysub-contractorswillnolongerbeindemnifiedbytheHandlingCompanyagainstrelatedlegalliabilities• Article11.11Introductionofathirtydaysconsultationperiodwherethatpartiesshoulddiscussratechange

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Whatarethechangesuntilnowinv.2018?

•AnnexA• Sub-section1.4.9new- ComplaintsResolutionOfficer• Sub-section2.3.4– handlingofbaggagebetweenareas• Sub-section7.5.1- GroundSecurityCoordinator• Editorialchangesandtextclarifications

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Whatarethechangesuntilnowinv.2018?

•AnnexB• Sub-paragraph3.1- Handlingincaseofreturntoramp• Sub-paragraph8.3.3– writtennoticeincaseofservicequalityfailure• Overalleditorialandrenumbering

•AHM830• CompleteupdateoftheHandlingChargeNote

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Somemoredetails

Clarityofdefinitions:TICKETmeanseitherthedocumententitled“PassengerTicketandBaggageCheck”ortheElectronicTicket, ineachcaseissuedbyoronbehalfofCarrier,andincludingConditionsofContract,noticesandthecouponscontainedinit.Theitinerary/receiptisadocumentordocumentswhichformspartoftheelectronicticketsandcontainstheinformationandnoticesrequired.TRANSITFLIGHTisanaircraftmakingalandingforcommercialreasonswhereapartialchangeofLoads,Passengerand/orcrewoccurs.Itshouldbenotedthatachangeintheflightnumberofthesameaircraftdoesnotchangethestatusoftheflight.

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5.3 InthecaseofabsenceofinstructionsbytheCarrier,theHandlingCompanyshallapplyitsownstandardpracticesandproceduresprovidedtheyfollowtheapplicableIATAindustrydevelopedstandards,whichmayincludebutnotlimitedto:(a)IATAResolutions• DangerousGoodsResolutions(DGR),CSCResolution618• LiveAnimalRegulations(LAR),CSCResolution620• PerishableCargoRegulations(PCR),CSCResolution622• TemperatureControlRegulations(TCR),CSCResolution624• PassengerServicesConferenceResolutionManual(PSCRM)

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• (b)IATARecommendedPracticesorotherIATAStandards• Frameworkforapostalagreement,CSCRecommendedPractice1677• ULDRegulations(ULDR),CSCRP1681• IATAAirportHandlingManual(AHM),PSCRP1690a• IATAGroundOperationalManual(IGOM)PSCRP1690b• ISAGOStandardManual(GOSM)• IATAFuelQualityPoolControlofFuelQuality&FuelingSafetyStandards• IATAGuidanceMaterialonStandardInto-PlaneFuelingProcedures• sConferenceResolutionManual(PSCRM)

• and/orICAOand/orothergoverningrules,regulationsandprocedures

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• Acceptingauditpools5.9 TheCarrieroraregulatoryauthoritygoverningtheCarrier'soperationsmay,atitsowncost,andwithreasonablepriornotice,auditthedesignatedservicesintheapplicableAnnex(es)B.Suchnoticeshallcontainadescriptionofthearea(s)tobeaudited.TheHandlingCompanyshallcooperatewiththeCarrierandwillundertakeanycorrectiveaction(s)required.IftheCarrierparticipatesinanyoftheIATAauditpools,theHandlingCompanyshallacceptanauditundertakenbyanothercarrierifdoneundertheumbrellaofthepoolandforthebenefitoftheentirepool.TheauditingcompanyorauditingpersonshallbeagreedbytheCarrierandtheHandlingCompany.

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•NEW5.13 TheHandlingCompanyshouldensurethatallgroundserviceequipmentcomplieswiththeAIRCRAFTDAMAGEPREVENTIONREQUIREMENTSAircraftDamagerecommendationsasdetailedinChapter9oftheAHM.5.14TheHandlingCompanyshallensurethatallgroundserviceequipmentismaintainedinaccordancewiththemanufacturers'requirementsortoahigherstandard.

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• SupportsE-Invoicing7.1TheHandlingCompanyshallinvoicetheCarriermonthlyusingtheIS-XMLfileformatdescribedinAHM070,unlessotherwiseagreedinAnnex(es)B,withthechargesarisingfromtheprovisionofthehandlingservicesofAnnexAaslistedinAnnex(es)BattheratesofchargessetoutinAnnex(es)B.

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• NoPayment=NoService!• Agreatachievementforhandlers!andall“dependableairlines”.

7.3 ThePartiesshallreachagreementonthepaymenttermsateachlocationwhichshallformpartoftheapplicableAnnex(es)B.ShouldtheCarrierfailtomakepaymentordisputetheinvoice(s),withintheagreedterms,theHandlingCompanyshallnotifytheCarrierinwritingofthefailuretopay.IntheeventthattheCarrierfailstopaytheamountduewithintheagreedrectificationperiod,asspecifiedinAnnex(es)B,theHandlingCompanyshallbeentitledtoissue7calendardays’noticeofsuspensionofservicestotheCarrier.TheHandlingCompanyshallrestoreservicestotheCarrierwithin24hoursofreceiptofpayment.

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• ARTICLE11.DURATION,MODIFICATIONANDTERMINATION• Clarity:nonoticeperiodforcancellationofthecontractincaseofinsolvency• 11.8 EitherPartymayterminatethisAgreementanditsAnnexesatanytimewithimmediateeffect iftheotherPartybecomesinsolvent,makesageneralassignmentforthebenefitofcreditors,orcommitsanactofbankruptcyorifapetitioninbankruptcyorforitsreorganisation orthereadjustmentofitsindebtednessbefiledbyoragainstit,providedthepetitionisfoundjustifiedbytheappropriateauthority,orifareceiver,trusteeorliquidatorofallorsubstantiallyallofitspropertybeappointedorappliedfor.

• Providessomespaceforconstructivediscussions…• 11.11 TheHandlingCompanyshallhavetherightatanytimetovarythechargessetoutintheAnnex(es)Bprovided,however,thattheHandlingCompanyhasgivennoticeinwritingtotheCarriernotlessthansixtydayspriortotherevisedchargesbecomingeffective;thefirstthirtydaysbeingaconsultationperiod.ThenoticeshallspecifytherevisedchargeswhichtheHandlingCompanyproposestointroduce,togetherwiththedateonwhichtheyaretobebroughtintoeffect.

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• AnnexA1.4(NEW)StationManagement(Prepare,Request,Obtain)theCarrier's1.Landing;2.Overflying;3.Other(asspecifiedinAnnexB)PermissionattheAirportlocationasdefinedinAnnexBfor(i)Seasonal/Scheduledflights;(ii)ADHOCflights1.4.9ProvideaComplaintsResolutionOfficer(CRO),authorizedtoactonbehalfoftheCarrier.

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• 2.2.3 (a)Checktraveldocumentsfortheflight(s)concernedwithinthebooking.

HandlingCompanyshallbeliableforImmigrationfinesinthefollowingcases:(i)ExpiredPassports/VisasorPassports/Visaswithouttheminimumrequiredvalidityatthedayofentry(ii)Non-ExistenceofVisa/NecessaryTravelDocumentrequiredbydestinationortransitstation(s).(Excludingpassportsdamagedormissingatpointoftransitorentry).

IntheeventanimmigrationfineisannouncedorraisedagainsttheCarrier,theCarrierwillmakeavailabletotheHandlingCompanyallsupportingdocumentstoinvestigatethematter.

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• NEW– tosupportRESOLUTION7533.1.9BaggageTracking(a)Provide(b)Arrangefor(c)Operatesystemtoprovide1.Evidenceofacquisition;2.Evidenceofdelivery;3.Inventoryofbags,upondepartureofflight;4.Dataexchange(e.g.withotherairlines)

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• NEW– “MovingAircraft”Scope3.8.3• (a)Provide• (b)install• (c)remove• Aircraftsteeringbypasspin.

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• Handles“Shipmentrecords”• AddressesEDIandFSUelectronicmessaging,(alsopaperprints!)5.3.1 …airwaybill =airwaybill orshipmentrecord.…(j)ReceiveandprocessEDImessages(FWB/FHLande-CSD)receivedfromCarrierorotherparties.(k)UponrequestfromtheCarrierprintairwaybillcopiesinplainpapercopyorIATAresolution600Aformat.(l)ProvideandtransmitEDImessagesinaccordancewiththestandardsoftheMasterOperatingPlan.(m)InformairlineorshipperaboutshipmentstatusviaFSUmessageinaccordancewiththeMasterOperatingPlan.• NEW5.3.5 PrepareadditionaldocumentationrequiredforDangerousGoodsTransportationbyroadand/ormaritime

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• 5.7IrregularitiesHandlingISNOWBACKINSGHA!• Cargo&MailIT,Maintenancefunctionsupport6.2.2 Performthefollowingfunctionsin(a)Carrier'ssystem(b)HandlingCompany'ssystem(c)othersystemfor1.CargoEDImessaging(IATAcargo-imporIATAcargo-xml)2.Postofficemailhandling3.Maintenancereporting4.Other functions

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RE-STRUCTUREDandDETAILED• 7.4.2 (Provide/Arrangefor)searchingof1.flightdeck2.upperdeck3.maindeck4.lowerholds(front,rear,bulk)5.crewcompartment(s)6.galley(s)7.Lavatories8.wheelwells9.other,asspecifiedinAnnexB

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• 7.4.3(a)Provide(b)Arrangefor1.guardingof2.sealingof(i)aircraft(ii)designatedareas(iii)baggageinthebaggagemake-upareas

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• AnnexBexample isrevamped• -Disbursementproofs3.1 AnydisbursementsmadebytheHandlingCompanyonbehalfoftheCarrierwillbereimbursedbytheCarrieratcostpriceplusanaccountingsurchargeof%.Inordertoclaimsuchdisbursements,theHandlingCompanyshallprovidereceipts,invoicesoranyreasonableevidencesubstantiatingsuchdisbursements.

• Dealingwithpaymentdisputes6.1 IntheeventtheCarrierdisputesanychargeorfeesetforthinanyinvoice,CarriershallpaytheundisputedportionandnotifytheHandlingCompanyofthediscrepancyinbilling.Bothpartiesshallthenseekingoodfaithtoresolvethedisputedamount(s).UpontheresolutionofanydisputedamounttheCarriershallpromptlypaythebalanceduetotheHandlingCompany.

• Qualitydriventerminationclause(§8.3.2)IntheeventoftheHandlingCompany’smaterialandsustainedfailuretoperformtheservicesasoutlinedinSub-Article5.3oftheMainAgreement,CarrierreservestherighttoprovidetheHandlingCompanywithwrittennoticetotheeffectthatcorrectionisrequiredwithin(__)days.IftheHandlingCompanyfailstoreasonablycorrectthesituationwithin(__)days,theCarriermayterminatetheAgreementuponanadditional(__)dayspriorwrittennotice.

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Stilltobediscussed

• StandardContractforSubcontractingServices• ReviewofStandardIATACateringAgreement• Sub-Article8.5– teamestablishedto:• Reviewtoworkonfairdistributionofdamagecostsbetweenairlinesandhandlers• Eliminateduplicatedinsurancepremiums

• SLA– developasafetyKPIs

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Whatcanwedomoretomakethistoolevenmoreuseful?

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ShareyourinputtoAGSA

•Visitwww.iata.org/whatwedo/ops-infra/ground-operations/Pages/ahm-igom-change-request.aspx

•Orjustsimplyatgroundops@iata.org

And now ….DROP & WIN COCKTAIL

17:30 Exhibition