ObjectiveSeeking System administrator or Technical support position to utilize my skills and abilities in the Information Technology Industry that offers professional growth while being resourceful, innovative and flexible.

ExperienceEgypt Cyber Center CompanyData Center Technical Support Engineer March 2016 – Present. Responsibilities:

Install, upgrade and configure computer systems. Diagnose hardware/software faults and solve technical problems. Monitor system stability, manage and configure systems

monitoring with SCOM 2012. Answers customer’s inquiries & fulfills their technical requirements

regarding offered services in a timely manner. Regulate and control the Datacenter access either for persons or

equipment according to the operation Department procedures. Escalate major problems or requests to other operations groups. Follow up the pending requests with the other operations groups. Coordinates activities with network services, or other information

systems groups. Organize and Maintain the Datacenter inventory and assets. Coordinating hardware repairs with the vendors. Receive and deliver the customer equipment.

Quality Technology Company Technical Support Engineer Aug 2015 – March 2016. Responsibilities:

Design, install, configure and test IP based networking hardware including, switches, routers, IP surveillance & access controls.

Install, configure and test IP-based surveillance software on to server platforms.

Providing the whole Surveillance plan from scratch that meets the highest security levels to the customer.

Troubleshoot and diagnose networking issues including physical cabling, networking components, switching & routing issues.

Planning and design IP networks including LAN and WLAN. Design and install IP Telephony systems with Avaya technologies.

Mohamed Moussa Mahmoud

4B Saad Selim St., Shubra El-Mezallat, Cairo Mobile: +2011-11267631 E-mail: mohamed.mousa.cs@gmail.com

MCIT Scholarship Information Security Professional Dec 2014 - Mar 2015.

Network & Security Fundamentals. Installing, Configuring & Administering Windows Server 2012. Configuring Advanced Windows Server 2012 Services. Designing and Implementing a Server Infrastructure. CEH: Certified Ethical Hacker Version 8.

Promise Service Company IT Sales Account Manager Apr 2013 - Dec 2014. Responsibilities:

Understanding customer's business needs & applying product knowledge to meet those needs.

Making technical presentations to meet client needs. Solid understanding of Servers and Storage. Good Knowledge of Backup Systems & Virtualization.

Egypt Laptop Company IT Corporate Sales Feb 2012 - Apr 2013. Responsibilities:

Providing pre-sales technical assistance and product education. Meet customer to understand user requirements & site survey. Developing long-term relationships with clients through managing

and interpreting their requirements. Supporting marketing activities by attending trade shows,

conferences and other marketing events.

Certifications Oracle Database 11g SQL Administration Oct 2014. MTA: IT Infrastructure Dec 2014. MCSA: Windows Server 2012 Jan 2015. MCSE: Server 2012 Infrastructure Feb 2015. CEH: Certified Ethical Hacker Version 8 Feb 2015.

Other Skills Excellent Computer Skills MS Office. Good Knowledge of CCNA. Communication Skills & Team work. Work under pressure.

Language Skills: Very Good English Written & Spoken. Native language Arabic.

Training & Courses Technical Support at PMS Company Aug 2009 to Sep 2009. Oracle ERP SCM at Next Academy Oct 2011 to Mar 2012. Oracle DBA 11g at Egabi Jun 2014 to Oct 2014.

EducationEl-Shorouk Academy

Faculty of Computer and InformationBSc Computer Science 2007 - 2011.

Graduated with Very Good Grade. Excellent in Final Project.

Experimental Language School 1996 - 2007. Graduated with 90 % score.

SummaryHigh motivation, quick learner and hard working with very good basic knowledge in system administration, virtualization & networking.

Personal Details Name: Mohamed Moussa Mahmoud. DOB: 3rd May 1990. Military Status: Exempted. Nationality: Egyptian. Address 2: 15 Mustafa Hashem St., Suez District, Suez. Telephone: +202-24321634 / +2011-11267631.