V I L L A # 5 T A H A H U S A I N S T . B E S I D E S S H E L L G A S S T A T I O N , E L S H E R O U K C I T Y , C A I R O .

P H O N E + 2 - 0 1 0 0 1 7 6 8 0 3 9 + 2 - 0 1 2 0 0 4 5 6 7 7 9

E - M A I L : E N G . M . F A R O U K @ H O T M A I L . C O M –

M O H A M E D F A R O U K M O U R A D E L S H E I K H

OBJECTIVE

A Challenging opportunity to combine my earned multidisciplinary skills in a dynamic construction enterprise.

EDUCATION Bachelor of Civil engineer from Higher Technological Institute , 10th of Ramadan City , Jan 2005. with Grade Good General Certificate (Thanawya Amaa) , Math Section , Cleopatra Language School ( Ex. Ms. Wodeely ) 1999.

EXTRACURRICULAR STUDIES

Graduation project on designing railway line El Robaky – 10th Ramadan City with Grade Good .

LANGUAGES & SKILLS

Arabic Mother tongue Fluent in English spoken & writtenGood in French spokenSatisfaction Through CommunicationCommunication SkillsTime Management SkillsProblem Solving Skills Strong Leadership AbilityAbility to develop people CTTP ( Core Technical Training Program ) CCNA Introduction & Study the main course IP VPN Architecture WorkshopExcellent professional Command of the Microsoft office package & internet

Good professional Command of AutoCad 2D Excellent professional Command of Sap Software with a

certification from IBMGood using command of Hotel Business SystemGood Using command of Fedilio 6.20 .

WORK EXPERIENCE

Apr 2015 – Present Mazloum Home (Furniture & Accessories ) Sales & Branches Manager Purpose of Role: Maintains communication between all the branches and

management by preparing daily, weekly, and month-end reports regarding operations and productivity.

Formulates recommendations and provides feedback to management regarding operational policies and procedures.

Monitors office activity, including number of transactions, loan volume, sales volume, etc.

Maintains knowledge of the products and services in order to efficiently train and motivate staff to cross-sell.

Provides training to staff in regard to operations and policies.

Schedules, supervises, and motivates every branch staff in an effort to maintain optimal member service satisfaction levels.

Coaches staff to fulfill business plan goals. Assists in evaluating staff’s work performance by helping

to prepare and deliver annual reviews and performing coaching sessions.

Monitors quality of service for members, and ensures that employees are maximizing opportunities to sell products.

Assists in managing the security and safety of all the branches, by analyzing security and safety policies and procedures. Alerts staff of any changes.

Assists in the interviewing, hiring and training of new sales team & service team members

Jun 2012 – May 2014 Hilti ( Cairo, Egypt )Key Account Sales Engineer Purpose of Role: Identifies current and future customer service

requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements.

Establishes new accounts and services accounts by identifying potential customers, planning and organizing

sales call schedule. Getting technical requirements from customers. Provides product, service, or equipment technical and

engineering information by answering questions and requests.

Gains customer acceptance Via explaining or web and Live Product demonstrations at the operations improvements.

Advising customers which products they need for a proposed solution.

Prepares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends.

Managing the relationship with the customer at a technical level - including support questions, evaluation requirements, proof of concept, architecture.

Assisting salespeople with sales strategy for an account.

Apr 2010 – Nov 2011 Bamag Middle East and North Africa LLC ( Cairo )Logistics Coordinator Purpose of Role: Contact dependable companies, in order to negotiate

needed equipment, dispatch the load and participate in problem solving.

Arranges warehousing, Investigate and respond to inquiries regarding distribution and shipping.

handle all day-to-day operational elements of the contract. The incumbent seeks out the best methods to move the freight

Identifies, locates, obtains and arranges for shipment of requested replacement parts.

Coordinates inventory of stock and insures product adjustments are properly applied.

Receives, sorts, logs, and distributes all incoming shipments.

Arrange transportation of products to sites via drivers and share in the responsibility of the actions of the Drivers.

Meet and exceed all the requirements at every stage of the order fulfillment process by assuming responsibility

Create daily logistics reports by maintaining the daily journal and sharing information with the other members

Jan 2010 – Apr 2010 Vodafone Egypt- ( 6th October city) UK Department   International Advisor  Team Leader 1st line technical support

Purpose of Role: Act as a frontline interface with customers of Vodafone

companies worldwide. Role involves responding to customers over the phone and

resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard

Ensure service level agreements are met and maintained. Work as part of a team to ensure offering world-class

Customer Service at all times. Be proactive in regards to the improvement of processes

and procedures. Communicate positively with all involved parties in order

to facilitate customer's reception of the expected distinguished service.

Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.

February 2006 –December 2009 Orange Business Services (France Telecom ) Ex (Equant) Technical MSC – Cairo – City Stars

Customer Service Support Team Leader – FOIS – CSOE

DM&I Team ( Data Management & Integrity Team )

Team responsibility : Take the ownership of any incident related to reporting

anomalies to ensure a good and clear reporting scheme to the customer to avoid any penalties

Purpose of Role: Provide a professional first level technical support Troubleshoot and handle all data integrity incidents within

the time frame agreed with the business and the KPIs Refer complicated cases to second level support Provide frequent updates to the customer in order to meet

performance objectives Interact with the IT organization and other support

entities to speed up the resolution of the incidents related to all operational, provisioning, reporting and monitoring tools

GROUP B , SCC TEAM & CONTINENTAL TEAM

Purpose of Role: Responsible for customer support for Several Corporate accounts including achieving the targeted level of performance and Customer Satisfaction and insuring the

smooth flow of daily operations.Dealing directly with customers all over the world mainly ( USA , Canada ,Far East & India ) opening tickets (Maintenance Computers Issues ) online by phone or via e-mail & Via Web-Sites

1st & 2nd Level of Escalations Following up with technicians directly all over the world mainly ( USA , Canada,Far East & India ) till the closure of the ticket (Maintenance Computers Issues )

Using Clarify system & Louts Notes

November 2005 – February 2006 Volunteer with the Local Organization Community ( LOC ) for the:

25th edition of the MTN Africa Cup of Nations-Egypt 2006

Purpose of Role: Escorting Nigerian National Team Responsible for the team throw out the duration of the tournament (Super stars players & officials )

1.trainings schedule2. trainings fields3.preparing interviews for the players with the press & the media

4. organizing any life conference with the media , 5.translating for all the team 6. making daily reports for the LOC (Local organizing Community)

August 2005- November 2005 Dominia Gardinia Plaza – Sharm El-shiekhAssistant front office Manager Purpose of Role: Responsible for front disk task ( Receptionist )Responsible for 420 rooms Using Fedilio 6.20 system

June 2005-August 2005

Ramada Resort – Ras Sudr Assistant front office Manager Purpose of Role: Responsible for front disk task ( Receptionist ) Responsible for 160 rooms Using Fedilio 6.20 system

April 2005- June 2005 Concord Royal Beach – Ras Sudr

Receptionist Purpose of Role: Responsible for front disk task ( Receptionist )Responsible for 88 rooms Using Hotel Business System ( H.B.S )

SUMMER JOBS & TRAINING

May 2004 – August 2004 Environmental – Civil Engineering Consulting Center (Enviro civec)

Preparing a full design for villa using Sap & Autocad programs.

May 2003 – August 2003 Al Nasr Al amaa For Construction – Hassan Mohamed Allam

Supervising on 2 project for the company ( Margany & Airport bridge)

Dsmax International Company for Import & Marketing

Sales representative. Merit International Company for Import & Marketing

Sales representative for educational & businessmen products.

May 2002 – August 2002Al Rehab City – Talaat Mostafa Supervising on construction, finishing & Quality control process of the buildings & villa

May 2001 – August 2001The Arab Contractors Training Center General & extensive training on all civil engineering areas through workshops

May 2000 – August 2000Higher Technological Institute , 10th of Ramadan CityAttending several workshops in addition to computer & Language training

HOBBIES

Sports like swimming , water polo & football

Listing to various type of music

Acting & dancing at all educational phases

PROFESSIONAL MEMBERSHIPS

Member of Egyptian engineering syndicate

PERSONAL INFO.

Date of Birth : 21st February,1981 Nationality : Egyptian Marital Status : Military Service :

Married Exempted

PREFERENCE

Furnished  upon request