Mohamed Ashraf Abdel-Rahman Arfeen

Pyramids Gardens district, Giza, Egypt

(+20)1144709097 mo.arfeen@gmail.com

Qualifications B.Sc. in Telecommunication and Electronics Engineering 2009 Information Technology Institute (ITI) Software diploma 2011

Objective

I am seeking challenging opportunities in my professional interest field “Voice & Data Networks” to sharpen my skills by taking quality experience; to develop my academic background and excellent abilities with an opportunity for challenge and personal growth.

Education

Tanta University, faculty of Engineering - Egypt June 2009

B.Sc. in Telecommunication and Electronics Engineering Overall grade: Very good

Project: Open Source Radio Frequency Identification (RFID) Project

“Theoretical evaluation and Practical implementation in relation to requirement from use of RFID Technology in Library Management Systems” Project grade: Excellent

Profile

• Very high academic qualifications. • Motivated, Self-Confident, and a flexible attitude to work. • Have initiative and ideas and can work alone or as part of a team. • Get on well with people; easily making good working relationships. • Adaptable and quick to learn new skills, I can do what I promise.

Experiences

Experience field: Avaya Support Engineer [October 2012: June 2016]

- Senior Avaya Professional Services Engineer – CGC KSA [May 2014: June 2016] - Junior Avaya Professional Services Engineer – STS EGY [October 2012: May 2014]

Main responsibilities:

- Avaya Solutions including Installation, Implementation, and Administration. - Troubleshooting and Resolution within Service Level Acceptance.

Main Solutions:

Communication Manager CM5.x/6.x/7.x (Main & ESS & LSP) – Midsize 6.2 - System Manager SMGR6.x – Session Manager SM6.x - SIP Enablement Services SES5.2 - Conference AAC7.2 – Modular Messaging MM5.2 - Avaya Contact Recorder ACR10.x/12.x - Witness ContactStore 7.8 - Application Enablement Services AES5.x/6.x - Call Management System CMS14/15/16.x/17 – Session Boarder Controller SBCE6.x/7.x –- Experience Portal EP6.2 – Media Gateways G350/G430/G450/G650/G700.

Title: Senior Avaya Professional Services Engineer [May 2014: Till now]

Company: Converged Generation Communications – Saudi Arabia Main Customers:

[Jeddah - KSA] - Bupa Healthcare Insurance...Resident Engineer

[SBC HA - ACR] IMPL & ADMIN [CM (Main Dup – ESS – LSP) - SES - MM - OneX Mobile - CMS - G650 -

Witness - AES] ADMIN

- Abdullatife Jamil Toyota…Maintenance [ACR - SBC] IMPL & ADMIN [CM - SES - CMS – AES] ADMIN - Movenpick Hotel…New Project [IP Office Server Edition] IMPL & ADMIN - Border Guard Security…New Project [CM - MM - SBC - G450] IMPL & ADMIN

[Makkah - KSA] - Alnoor Specialist Hospital…Maintenance

[CM – MM – SBC – CMS – G650 – SMGR & SM - ACR - AES – VP] ADMIN - Security Force Hospital (SFH)…Maintenance [CM – MM – SES – G650 – ACR – AES] ADMIN - Altayseer & Alhedaya Towers…Maintenance [CM – G450] ADMIN

[Riyadh - KSA] - Saudi Red Crescent Authority (SRCA)…New Project

[CM (Main Dup – LSP) – SBC – CMS – G450 – ACR - AES] IMPL & ADMIN

- Saudi and British Bank (SABB)…Maintenance [CM - SES – CMS – G650 – WFO – AES] ADMIN - Daily Food…Maintenance [G450 – SBC] IMPL & ADMIN [CM – CMS – ACR – AES] ADMIN - Najm Insurance Services…Maintenance [G350 SLS] IMPL&ADMIN [CM – CMS] ADMIN - Olayan Finance Group…Maintenance [SBC] IMPL & ADMIN [CM] ADMIN - Public Pension Agency (PPA)…Maintenance [CM (Main Dup – LSP) – G650] ADMIN - Muhammad Bin Nayif Care Center…Maintenance [CM – G450] ADMIN - Nayifat…Maintenance [CM – BCMS] ADMIN - SmartLink Call Center…Maintenance [CM – BCMS] ADMIN - Burger King…Maintenance [CM – CMS] ADMIN - Alistithmar Capital (iCAP)…Maintenance [CMS] IMPL & ADMIN [CM – Sipera] ADMIN - Rajhi Takaful…Maintenance [CM] UPG & ADMIN [SBC] IMPL & ADMIN - Deutsche Bank…Maintenance [G450] IMPL & ADMIN [CM] ADMIN - Kudu…Maintenance [SBC] IMPL & ADMIN [CM – SMGR & SM] ADMIN

Title: Junior Avaya Professional Services Engineer [October 2012: May 2014]

Company: Smart Telecom Solutions - Egypt Main Customers:

[Riyadh - KSA] - King Faisal Specialist Hospital & Researches Center (KFSH&RC)…Maintenance

[CM (Main – ESS) – SMGR & SM - MM – CMS – G650 – WFO – AES] ADMIN

- Alinma Bank…Maintenance [CM - CMS – G650 – WFO – AES] ADMIN

[Cairo - EGY] - ESLSCA University … New Project [Midsize – G450 – SBC Remote Worker - AAC] IMPL & ADMIN - EFG Hermes - Schneider - Bristol Myers Squibb (BMS) - Allianz insurance - Egyptian

Takaful - DHL - MSC - CIL - AIG - GE - Aramex - ERC … [CM] ADMIN

Experience Field: Microsoft Support Engineer [May 2011: October 2012]

Main responsibilities:

- Help Customers to resolve MS products’ technical issues via Phone, Chat, and MS Answers forum.

- I was chosen to be “Employee of the month” November 2011.

Main Solutions:

- Windows (8 – 7 – Vista - XP) and Office (2013 – 2010 – 2007 - 2003)

Title: Microsoft Technical Support Engineer [May 2011: October 2012]

Company: Stream Global Services - Egypt Main Customers:

- End Users and IT specialists in MEA (Middle East & Africa)

Experience Field: Huawei Telecom Engineer [March 2010: June 2010]

Main responsibilities:

- Set up components and devices of mobile network sites. - Fix any alarms or problems in the system. Main Solutions:

- Huawei 2G and 3G components and devices

Title: Huawei Telecom Engineer [March 2010: June 2010]

Company: Systems Experts - Egypt Main Customers:

- Etisalat-Egypt sites in Upper Egypt.

Personal Information

DOB: July 18, 1986 Citizenship: Egyptian Marital Status: Single Military Status: Exempted Driving License: Valid

Languages

Arabic: Mother tongue English: Excellent

Training and Seminars

Successfully completed the following training periods: Training in Motorola Egypt (SYSTEL) in Tanta summer 2009.

Training in Radio and Television Union (RTU) in Tanta summer 2008.

Training in Telecom Egypt (TE) Central Tanta summer 2007.

Successfully completed the following courses: Avaya Certified Implementation Specialist (ACIS) - Avaya 6002 (Communication

Manager and CM Messaging (R6.X) Implementation) certification exam [Certificated]

Information Technology Institute (ITI) Software diploma [Sep 2010: May 2011]

Development Package - Web Development - Analysis & Design – Database

Computer Network (Operating Systems, Computer Networks, windows 7)

Soft Skills (Communication, Presentation, Interview, Problem solving)

Cisco Certified Network Associate (CCNA) course [self-study]

Microsoft Certified Systems Administrator (MCSA) course [Hi-Q Academy]

- (Windows XP - Server2003 - Active Directory – DHCP – DNS – ISA - VPN –Routing)

Microsoft Certified Information Technology Professional (MCITP) course

- (Windows 7 - Server2008 - Active Directory – DHCP – DNS – Infrastructure)

Project Management Professional (PMP) course [Canadian Academy]

International Computer Driving License (ICDL) course [certificated]

- (IT – Word– Excel – PowerPoint – Access- Net –Windows)

Communication Skills courses [Hi-Q Academy]

Global System for Mobile communication (GSM) course [certificated]

Code Division Multiple Access (CDMA) course [certificated]

References are available upon request

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