module d presentation
TRANSCRIPT
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Complaining in a Restaurant
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Excuse me..
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1. Quality
undercooked
My food is…
overcooked/burnt
poorly presented disgusting!
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2. Quantity
I asked for chips but didn’t get any
There’s no sauce on my salad!
Where’s my drink?
There is not enough meat!
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This is not what I asked for!
You have given me a salad instead of a chicken sandwich!
The waiter is very rude
This meal is overpriced!
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Reasons
• I am terribly sorry…
• We are low on staff
• We are very busy
• The chef is ill
• Our oven isn’t working!
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Reasons
• I am terribly sorry…
• We are low on staff
• We are very busy
• The chef is ill
• Our oven isn’t working!