modern analytics for public sector - sap...
TRANSCRIPT
INTERNAL
Linda MichielsJune 2017
Modern Analytics for Public Sector
Customer
2INTERNAL© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Customer
Technology priorities for 2017 and beyond
Rank Technology Trend
1 BI/Analytics2 Cloud3 Digitalization / Digital Marketing4 Infrastructure & Data Center5 Mobile6 Cyber and information security7 Industry-Specific Applications8 ERP9 Networking, Voice, and Data Comms
Ten out ofTwelve years
2006-2017
ANALYTICS
#1Source: Gartner
3INTERNAL© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Customer
The Analytics Continuum: From sense and response to predict and act
RawData
CleanedData
StandardReports
Ad HocReports& OLAP
AgileVisualization
What happened?
User
Enga
gem
ent
Maturity of Analytics Capabilities
SelfService BI
Why did it happen?
4INTERNAL© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Customer
The Analytics Continuum: From sense and response to predict and act
RawData
CleanedData
StandardReports
Ad HocReports& OLAP
AgileVisualization
What happened?
User
Enga
gem
ent
Maturity of Analytics Capabilities
SelfService BI
PredictiveAnalytics
PrescriptiveAnalytics
What will happen?
What should I do?
Why did it happen?
5INTERNAL© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Customer
SAP BusinessObjects Solutions and Strategy
INNOVATE THECORE
On-premise and/or private cloud
Interoperability and Supportfor Hybrid Scenarios
LEAD THE CLOUDSoftware as a service in the public
cloud
SAP BusinessObjects Cloud and SAP Digital Boardroom
All analyticscapabilities in one
productConsumer-grade user
experienceEmbedded and
standaloneHigh-performance,real-time platform
SAP BusinessObjects Roambi
On-premise and/or private cloud deployment options
SAP BusinessObjects Enterprise
BI• SAP BusinessObjects BI 4.2,
Mobile BI• Lumira, Design Studio, Analysis
for Office, Webi, Crystal Reports
Planning• SAP BusinessObjects Planning
and Consolidation 10.1+ other solutions
Predictive• SAP BusinessObjects
Predictive Analytics 3.0
Modern Analytics for Public Sector: Inspiring customer cases
Thomas Kunert, Senior DirectorPublic Service EMEA
First-level Second-level
General public services • General services• ….
Defence • Military and Civil defence• Foreign military aid
Public order and safety • Police and Fire-protection• Law courts• Prisons• Public order and safety n.e.c.
Economic affairs • General economic, commercial and labour affairs• Agriculture, forestry, fishing and hunting• Fuel and energy• Mining, manufacturing and construction• Transport• Communication
Environmental protection • Waste and waste water management• Pollution abatement• Protection of biodiversity and landscape• Environmental protection …
Business Intelligence for Government is….
First-level Second-level
Housing and communityamenities
• Housing and community development• Water supply & Street lighting• Housing and community amenities n.e.c.
Health • Medical products, appliances and equipment• Outpatient services• Hospital services• Public health services
Recreation, culture andreligion
• Recreational, sporting, cultural services• Broadcasting and publishing services• ….
Education • Pre-primary and primary education• Secondary education and Post-secondary• …
Social protection • Sickness and disability• Old age• Survivors• Family and children• Housing• …
… a Business Intelligence supporting Government Functions.
United Nations Statistics Division / http://unstats.un.org/unsd/cr/registry/regcst.asp?Cl=4
Government Functions
Questions
Challenges and Objectives
On average, how long does it take to create a tax statement? What do individualproducts cost? Which data is available for crime or road safety? To what extent arefunds currently being used?
State of Baden Württemberg – Comprehensive Platform forManagement Information
“We needed a homogeneous technical platform thatcould be used by all the relevant departments andauthorities. The previous key financial figures alsoneeded to be supplemented with specific data so thatbetter controlling data could be generated.”Lessli Eismann, Head of Section on the New Controlling and Transformation of State Institutionsproject in the State Ministry for Finance and Economics
§ Display combined financial and key data (for example, casenumbers) for effective administrative control
§ Establish a central, standardized reporting platform for alldepartments and authorities within the regional governmentauthority
§ Abolish redundant data entries and duplicate records§ Improve data quality with a “Single Source of Truth”
Improved Business Processes
§ 26 executive information systems (of which22 are productive, and 4 are indevelopment) with a total of 2,500individual reports
§ Ability to link data sources, the informationfrom which previously had to be transferredmanually to reports
§ Extensive elimination of duplicate dataentries thanks to the establishment of acentral information source
§ Ability to output reporting data as Officeapplications
Operational, Financial, and Strategic Benefits
Considerable reduction in timeand costs for entering,
reviewing, and preparing data
Constantly up-to-date, error-free data for all departments
and authorities as basis for well-informed decisions
Plays a key role in achieving thestrategic targets of the regional
government authority
Synergy effects and use ofoverarching structures and
templates means up to 30% lesstime is spent on reporting
Clear reduction in the error ratewhen executing and using
reports (fewer help desk tickets)
Minimum training requirementsthanks to a uniform look and
feel
Constant employee numbers inthe responsible area of theCompetence Center despiteincreased reporting volume
Faster orientation of newemployees due to standardized
processes and templates
Budget, Cost Accounting, and Service Costing Police (with Balanced Scorecard) Ministry for Finance and Economics
Daily and monthly overview of the entire statebudget (“budget monitoring”) as well as costaccounting and service costing
Summary of data from different applications.Detailed information, updated each day fromthe following areas for around 2,000 policemanagers and civil servants: Crime, traffic,deployments, personnel, budget, andcontrolling. Display of all road traffic datarelevant to road-safety. Balanced scorecard withstrategic targets, target vs. actual KPIs, andcause and effect relationships (“strategicmonitor”), as well as monitoring of targetagreements
Summary of data from key applications in thefinance administration, financial key figures, andgeneral statistical data at a highly aggregatedlevel. Display of top KPIs for the managementlevel of the State Ministry for Finance andEconomics, as well as monitoring of targetagreements
.
Member of Parliament Information System
Still unique in Germany: Complete overview ofthe state budget, regional budget accounts,state borrowing, income and expenditure, andproduct-based information
Tax Administration
Summary of data from specific applicationswithin the tax administration and cost data, andbenchmarking options both for Baden-Württemberg and national tax offices. KPIs: Forexample electronic tax return rates, unit costs,full-time equivalents, lead times, paymentfigures, audited businesses
Ingo Rust, Secretary of State, Ministry for Finance and Economics, State ofBaden-Württemberg:
“Managers in politics and administration need up-to-date and reliableinformation for their controlling decisions.
The transparency in administrative costs and results has led to a newadministration culture, which ultimately benefits citizens.
The state of Baden-Württemberg has taken a leading role by adopting across-departmental platform for executive information.”
Transport controlling Court of Auditors Justice
Reports on promotion volumesand scope, administration costs,and service and efficacy KPIs
Resource deployment trends foraudited objects, costs forservices provided by the courtof auditors
Display results of the costaccounting and service costingof the courts, state attorneys,and law enforcement
State Statistical Office Prison Work Programs Road Construction
Outline of resources andconsumption
Display of targets and costs, andkey performance figures of allprison facilities and their workprograms
Display of fundingrequirements, receivedcommitments, contractmonitoring, as well as serviceKPIs and statistical data
Future Investment and StateInfrastructure Program
Regional Boards Asset and BuildingManagement
Electronic tools to facilitatemandatory reporting to thefederal government on astandardized platform.Reporting on programs, regions,and reports
Display of personneldeployment, output KPIs,service figures, and costs for allor selected areas, service andefficacy KPIs, and comparisonsbetween the regional boards
Display of budget-specific andservice-specific key figures. Datafrom building and propertymanagement, as well as castlesand parks
https://haushalt.service-bw.de/HaushaltBW/HaushaltBW_Investition.html
https://fm.baden-wuerttemberg.de/de/haushalt-finanzen/haushalt/haushalt-online/
Public Reports available on the website of Baden-Würtemberg
“… what we want is to take these mountains of data, that are in differentplaces, and turn data into information, turn that information into knowledge,and hopefully turn that knowledge into policy, SAP has been a valuable partnerin this endeavor.“Joshua L. Martin, Chief of Staff, Government Efficiency & Financial Planning and Management and Performance Hub, Indiana Office of Management and Budget
Watch the Video:https://www.youtube.com/watch?v=CidvEGQye1I
State of Indiana – runs SAP: Management Performance Hub
Future plans / Roadmap: AManagement PerformanceHub
§ Cabinet Agency PerformanceManagement Dashboards
§ Infant Mortality
§ Recidivism
§ Headcount
§ Financial Management
§ Budget
§ Fleet Management and Telematics
§ Asset Management
§ Heroin Hot Spots
§ …
On our partnership:http://global.sap.com/campaigns/2016_01_unglobalgoals/index.html
UN Global Goals – Visualized with SAP Lumira
UN Global Goals – Visualized with SAP Lumira
Predictive Analytics: The French Police Digitizes with SAP HANA:French Ministry of Home Affairs / Homeland Security IT Department
To reduce cost, optimize resources and to reduce crime with predictive policing the French Police builds onthe wealth of information that resides within their various databases, all in compliance with privacy and legalregulations.
§ Increase safety ‚production‘§ Optimize resources (human,
logistics…)§ Spread a new culture based
on decisions made from data(help with decision)
§ High variety of databases (PN, GN,operationnal, central departement ….)
§ Huge volumes§ Heterogeneity: structured vs non
structured, text, spatial, pictures…§ Interoperability§ Legal compliance§ Veracity / quality§ Consistency
Databases Issues
§ Unlock the datavault
§ Real timeprocessing
§ Big data processing§ Specific data
processing (text,spatial …)
Business Issues Technological Challenges
How to create value fromtremendous databases andheterogenous data?
How to use data in compliancewith privacy and legalregulations?
Expected benefits
The client’s vision of an agile architecture for users needs
Scenario What it is Goal Users IT Platform
Analytics : forecastingnational trends forburglaries
Monthly forecast ofnational burglarysituation
Pre alert the headquarterschiefs on critical trends
Controllingdepartment
SAPPredictiveAnalytics
Analytics : prediction ofcar thefts
Map with daily occurence– predictive scores foreach IRIS territory
Predict hot spotsand prevent occurence
Operationalchiefs
SAPPredictiveAnalytics & BI &Galigeo
BI: Optimization ofvehicle allocation toterritories
Analysis of vehicleallocation in theterritories
Compare allocation withreal demand in long term( good balance betweensupply and demand )
Materialmanagementdepartment
SAPHANA &Tableau-software
Analytics: understandingand reducing the turnover of civilianemployees
Statistical modelexplaining earlydeparture of civilianemployees
Reduce turn over,identify influence factors
Humanresourcedepartment
SAPPredictiveAnalytics
Innovation: sentimentanalysis for GN e-reputation
Measure GN e-reputation Follow e-Reputation in realtime
Communicationdepartment
SAP HANA &SentimentAnalysis engine
BI: visualization of policeactivity statistics
Daily reporting on policeactivities
Visualize and decide forthe best places to patrol
Operationalpolice chiefs
BI4 & Galigeo
What they run – examples:
Predictive Analytics : predictions of car theft in Oise
What is it ?A map with dailydelinquancy predictivescores for each IRISterritory
GoalPredict the hot spotsand preventdelinquancy
UsersOperational Chiefs
IT PlatformSAP Predictive Analytics+ BI + Galigeo
§ use data and analytics to make better decisions and run the effort as efficiently and productively as possible§ measure every single thing in this campaign§ use all the data available to interact with their supporters – from fundraising to volunteer recruitment – in a more effective and targeted manner
Obama for AmericaCampaign : Predictive
Analytics Helps Drive aSmarter Campaign
“The timely and accurate insights provided by <SAP> led to more effective and quicker targetingand in the end, more votes.” Rayid Ghani, Chief Data Scientist
What the campaign team wanted…
… digital channels - like email, their website and social media - were going to be pivotal in the OfA 2012 campaign - but needed the agility and speedto scale to the challenge of online, where data sets are huge and changing all the time
The campaign team recognized…
Results
§ The timely and accurate insights provided by <SAP> led to more effective and quicker targeting and in the end, more votes§ Fundraising campaigns optimized by predictive models resulted in higher contributions / assisted by predictive models to improve frequency
and timing to drive higher giving.§ Predictive insights identified and explained segments of voters who were persuadable.§ Inviting supporters to log into the Obama campaign with their Facebook accounts allowed OFA to personalize communications and outreach
which drove individuals to volunteer, register, or turn out the vote.§ ‘Predictive’ on “big data” gave campaign strategic advantage
Overview Screen Context & Exploration Screen Context Screen
Supports the current agendatopic Details on the current agenda segment
Digital Boardroom: Get a complete picture of your situation - in real-time
§ Visualize in-context insights to maximize impact on the audience§ Leverage touch display technology to present in a natural manner§ Assign data visualizations to different screens to leverage the available screen space for
context information and as an anchor during data exploration
https://vimeo.com/187420393
Prototype – UNIDO
Digital Cabinet – White House Demo
