Beyond Buses and TaxisBeyond Travel Training

Beyond The ADA

MOBILITY MANAGEMENTMOBILITY MANAGEMENT

Mobility Management Mobility Management

Redefine roles and responsibilities on the basis of customer’s needs instead of modes of operation

Focus changes from routes and groups to individuals and destinations

Encourage staff to actively look for opportunities instead of only reacting to problems

By making better use of existing resources, new transportation resources will become available

Mobility Management Mobility Management

Mobility Management Mobility Management

Coordinate transportation services with multiple programs and providers

Assist service agencies in meeting consumer needs

Mobility Management Mobility Management

Provide a reliable and consistent customer service experience, thereby increasing ridership satisfaction

Educate the customer about their travel options and encourage them to self-select the most appropriate mode

Seizing the Day

Getting The Most With The Least Expenditure

There Is Always Plenty To Do — So Be Selective

Mobility Management Mobility Management

Some Examples

Fare - Free Program

Approximately 80% of RIDES customers are ambulatory and can ride fixed-transit under some conditions

Savings: >$150,000 per year

Questions: Is this comparable? Is it fair to non-paratransit cusumers?

Taxi Service

Can greatly reduce wasted travel

Can provide same-day service

Can get help from municipalities

Travel Training & Bus Buddies

Divert paratransit customers to fixed-route buses

Provide same-day service

Redistribute resources

Provide a “main-stream” service

Integrate with Accessible Taxi Program

Monterey Mobility Management Center

• Travel Training• Tickets sales• ID badges• Community presence• Convenience for travelers and

community• Provides “bricks and mortar” face

for Mobility Management

211 Transportation Component

Integration of transportation component in social service referral system

Educate social service providers about public transportation options

Special Senior

Specialized fixed-route defined by coalition members of senior communities

• Fewer stops and less travel time• No transfers or waiting in elements• Cost-effective due to more passengers per mile than ADA and fixed-route

Removal of Bureaucratic Barriers

Currently the biggest obstacle to coordination and consolidation

Stone walls between transit agencies, schools, social services and private providers

CONTACT

Tom Hicks, CTSA Manager Monterey –Salinas Transit 150 Del Monte Ave • Monterey • 93940-

2444 Tel: (831) 393-8166 Fax: (831) 641-

0907 Email: thicks@mst.org