Mobility in Government

Martin Grey, Solutions Architect Unit

18 April, 2013

2

iGovTT Mobility Pilot

Current State

• What is the current state?

– Reliance on proprietary technology• Blackberry / RIM

– Sanctioned for specific user groups• Management Team• Board of Directors• Business Development Team

– Non sanctioned smart device users

– Platforms from Microsoft, Blackberry, Android, Apple / Others

– Company wide

Current state cont’d

Pros:-• Highly secured• Robust• Centralized Management

Cons:-• Proprietary / Limited Platform Expandability• Potential smart device user base not exploited• Feature set limited to single platform• Non flexible user preference / choice• Limited new device availability (Lengthy device cycle)• Tablets usage not exploited• Limitations of productivity

4

iGovTT Mobility Pilot

• Test feasibility of using smart devices to increase staff productivity

• 3 rotations conducted• Each rotation 3 week lifespan• Broad cross-section of user base• 4 major platforms tested• 2 device types tested• Survey at the end of each phase• Analysis / report of collated surveys

Report

Survey Results• Per smartphone productivity• Per tablet productivity• Phone Utilization at Office/Remote• Tablet Utilization at Office/Remote• Level of Satisfaction from 4G Access• Ease of use per phone• Ease of use per tablet• Overall ease of mobility (screen size/weight/overall size) per phone• Overall ease of mobility (screen size/weight/overall size) per tablet• Overall percentage increase in productivity

Per Smart Phone Productivity

Per Tablet Productivity

0%

15-25%00.5

11.5

22.5

33.5

4

0%

<15%

15-25%

>25%

Device Utilization – Smart Phone

Device Utilization – Tablets

4G Access

Level of Satisfaction from 4G Access

Highly Satisfied (5)Satisfied (4)Moderate (3)Dissatisfied (2)Highly Dissatisfied (1)

Ease of Use

Ease of Use

Phone Mobility

Tablet Mobility

Overall Productivity

Mobility Pilot - Conclusion

• Users of smart phones saw a significant increase in productivity

• Users of tablets saw an increase in productivity but not as much as smart phone users

• There was no clear platform for smart phone devices

• There was no clear platform for tablet devices

• BYOD?