© 2008 Avaya Inc. All rights reserved.

Mobility At Work

Mobile Device Management

Mobility At Work

Mobile Device Management

Lawrence Byrd

Director, Communications Enabled Business Processes

2© 2008 Avaya Inc. All rights reserved.

Thinking About Mobility

Device Management

User Experience Design

Application Management

Phone, Speech

Email

SMS/IM/Presence

CRM, ERP

Retail, other…

Bus. objectives

User roles

UC approaches

Mobile phones

Smart phones

+ PCs, Web, deskphones, …!

3© 2008 Avaya Inc. All rights reserved.

1 Industry analyst data2 Surveys3 Computer World survey4 USA Today

Branch Offices

91% of employees work in branches and remote offices1

66% work in different location than their manager1

40% of recent survey responders stopped using a company due to bad phone service2

Virtual

58% companies consider theirs to be a virtual workplace today1

1 billion+ Internet users, growing fastest in China1

20%+ eCommerce growth every quarter for 20 quarters (US)1

Mobility

By 2008, 72% US workforce will be remote and mobile1

67% US executives believe it is critical to be available 24/7 for customers2

Over 2.7 billionglobal cellphone users1

Home Working

89 of top 100 US companies offer telecommuting3

60%+ Britons & Germans equipped to work remotely1

40 million US workers telecommute on occasion1

$$$$ Rising Gas prices4

We Work Differently Today (It’s Tough Out Here!)

4© 2008 Avaya Inc. All rights reserved.

TeleworkerNomadic Road Warrior

Unified CommunicationsA holistic approach to all forms of mobility and user roles

Desk Worker

Home/RemoteOffice(VPN)

DesktopVoice, Video, IM, Presence

Web CollaborationMS Outlook, Lotus Notes

MS Communicator, Sametime

WiFiDECT

Dual-mode

Mobile“One Number” Speech

Access

Conferencing

Speech

5© 2008 Avaya Inc. All rights reserved.

Seamless User Experience across DevicesDrives need for centralized user and application management

Speech

6© 2008 Avaya Inc. All rights reserved.

Meeting Business Challenges with UC ApproachesSaving money while empowering users

Keep it simple – no data on the device

Use Speech, Web and simple link to office phone

“One number” – don’t give customers personal #s!

Pesky personal devices

Have a low-cost remote worker plan; not everyone has to be a mobile power-user “just in case”

Any web browser + landline is all you need

Business continuity –everyone leave the buildings!

Consider WiFi or DECT devices

In-store phone/scanner integration (e.g. Motorola)

Dual-mode devices for selected users

Branch / store / campus mobility

Local smart apps for those that need them

Use Speech and Web for everyone else

Lower cost central management, nothing on device

Everyone wants a smart phone

Mobile calls through office IP-PBX

Toggle to office/home phone when on location

Use VoIP for hotel/home/international-travel

Simpler “no LD” plans, Centralized auditing/control

Astronomic mobile phone bills

7© 2008 Avaya Inc. All rights reserved.

Conclusion

Start with User Experience Design

– The right apps and devices for the right users – not the same for all

– “UC” provides flexible range of mobile and semi-mobile approaches

– Does it improve customer response, productivity, business processes?

– How do you save money while making money?

Then apply security and management best practices

– Device management, security, theft-response

– Secure Web and SIP connectivity

– Centralized application and user management as much as possible

www.avaya.com/ucwww.avaya.com/uc