Internship Report

(2009)

Internship ReportMaster Business Administration Program

Name: Shahid Mehmood Registration No: 07-Arid-445

Specialization: Finance Telephone: 0345-5244740

E-Mail: shahedmehmood@yahoo.com

Organization Name:P.M.C.L Ltd(Mobilink)

Telephone Number: +92-51-2817551 Fax Number: +92-51-2817553

Postal Address: Mobilink House1- A, Kohistan Road, F-8 Markaz, Islamabad

Pakistan.

Supervisor Name:Mr.Mohsin Azam Telephone Number:0300-8525025

Start Date of Internship: 22 Aug, 2008End Date of Internship: 07 Oct, 2008

Report Date: 23 Feb 2009

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Evaluation

Shahid Mehmood

Completed Internship at

Mobilink

Internship report submission for the Final Evaluation inPartial Fulfillment of the requirements for the Degree of

Master Business Administration

It is certified that, the internship report and the work contained in it conforms to all the standards set by the institute for the evaluation of any such work.

1. ____________________________________

2. ____________________________________

3. ____________________________________

4. ____________________________________

University Institute of Management SciencesUniversity of Arid Agriculture, Rawalpindi.

(2009)

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TABLE OF CONTENTS

Page

TABLE OF CONTENTS TABLE OF CONTENTS

ACKNOWLEDGEMENT

IDEDICATION

II

IIIEXECUTIVE SUMMARYCHAPTERS

IVCHAPTERS

Page No1&2 ABOUT THE ORGANIZATION Page No

1 1.1

Orascom Telecom 7 1.2 About Mobilink 81.3 Organization Hierarchy 9

1.4 Mobilink's Vision 91.5 Mobilink's values 101.6 Management 111.7 Products and Services 131.8 Achievements 181.9 Network 192.0 Corporate Social Responsibility 202.1 SWOT Analysis 22

3 AREA OF MY WORK AT MOBILINK(Finance Department)

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123.1 Finance Department Hierarchy 25

3.2 Commission Payment 26

3.3 Movement Record of Blackberry Handsets 26

3.4 Process of Vendors Bills (Phoenix) 263.5 Processing of refund Cheques 27

133.6 Preparation of Reports Regarding

Paymentof Tax 27

4 CONCLUSION AND RECOMMENDATIONS

184.1 Conclusion 28

184.2 Recommendations 29

Acknowledgement

All the praise is for Allah, the most merciful and beneficent, who blessed me with the

knowledge, gave me the courage and allowed me to accomplish this task. I am especially

indebted to all my teachers for instilling in me enough knowledge to be able to carry myself

efficiently during my internship.

Secondly, I am bound to thank all the staff of Mobilink, especially Mr Faizan (Commission

officer Associate 1),Mr Mohsin Azm(Coordinator and Associate 1),Miss Asma and Mr

Afsar Ali( Tax Officer and Associate 2), Mr Sardar Imran(Associate 1)and especially Mr.

Anees (Manager and Field Operation’s Head) In particular their inspiring guidance,

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remarkable suggestions, constant encouragement, keen interest, constructive criticism

and friendly discussion help me to learn and enabled me to complete this report efficiently.

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Dedication

I dedicate this report to my parents and friends in recognition of their worth and to my

teachers who are the guiding force for me and it is their effort and hard work that showed

me the path of success and prosperity which would be there for me for the rest of

my life.

My thanks to all those who have generously contributed their theoretical knowledge to

this report including my teachers. Without their understanding and support, completion of

this work would not have been possible.

I hope people find this report useful and the subject matter adds to their knowledge.

“Keep your dreams alive. Understand to achieve anything requires faith and belief in

yourself, vision, hard work, determination, and dedication. Remember all things are

possible for those who believe.” Merlin Olsen

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Executive Summary

Internship was my first step in practical life, through which I learnt a lot and it has aided

me in being well equipped with valuable experience that would help me once I enter the

professional life after the completion of my studies.

During the month of Aug and Oct 2007, I worked in Mobilink GSM as an internee. My

association with this company was being a part of the Finance Department. It was a great

experience for me and it helped me in realizing where my potential lies. What I learnt at

Mobilink over the weeks was how to get along with the people that I have to work with

everyday, building confidence and improving my skills. This internship has also prepared

me for my future career in Finance so this internship has helped me a great deal. The

experience has taught me responsibility, teamwork and how to handle problems occurring.

Even though the nature of work was quite basic as an internee, nevertheless I got to see

what practical life is. This internship overall has been a great experience. This report

gives a profile of Mobilink and an insight into the Finance department where I was

assigned to work. This report also reflects my learning and experiences at Mobilink

along with my responsibilities and the tasks that I performed. Last part of the report

consists of some recommendations and suggestions that I have given.

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1.1Orascom Telecom

Orascom Telecom Holding S.A.E. ("Orascom Telecom") or ("OTH") it was

established in 1998 and has grown to become a major player in the telecommunication

market.

OTH is considered among the largest and most diversified network operators in the

Middle East, Africa, and South Asia, and has acquired in early 2008 a license to operate

mobile services in North Korea. Orascom Telecom is a leading mobile

telecommunications company operating in six emerging markets having a population

under license of 430 million with an average penetration of mobile telephony across all

markets of approximately 40%. OTH operates GSM networks in Algeria (Djezzy),

Pakistan (Mobilink), Egypt (Mobinil), Tunisia (Tunisiana), Bangladesh (Banglalink) and

Zimbabwe (Telecel Zimbabwe). OTH had exceeded 74 million subscribers as of March

2008.

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C.E.O

Rashid Khan

C.T.O Ramy Reyad

In Pakistan, the Pakistan Mobile communications Ltd (“Mobilink”) started its operations

in 1994 and, until early 2001, had a market share of 40%. In April 2001, OTH took over

management control of the company.

As the market leader, Mobilink serves more than 31.5 million subscribers, representing a

market share of 38.5% (as of March 2008).

OTH has positioned itself as a leader in the region for its diverse GSM operations with

various GSM support and Internet operations. One of OTH's main strategies is to create its

own non- GSM subsidiaries to act as a backbone of support for its regional GSM

operations. OTH has achieved this by dedicating financial, technical and management

resources for supporting its subsidiaries. This includes network support and installation of

GSM operations, equipment procurement, handset procurement and distribution

companies, Value Added Services, and Internet operations. OTH is dedicated to providing

the best quality services to its customers, value to shareholders and a dynamic working

environment for its more than 15,000 employees.

OTH established a strong presence in the GSM Association (the world's leading wireless

industry representative body) only five years after its inception. OTH's Chairman and

CEO, Mr. Naguib Sawiris, was selected to join the GSM Association's CEO Board in

2002. OTH's stocks are traded on the Cairo and Alexandria Stock Exchange (CASE),

(under the symbol ORTE.CA, ORAT EY) and on the London Stock Exchange (where its

GDR is traded under the symbol ORTEq.L, OTLD LI).

OTH is dedicated to provide the best quality services to its customers, value to

shareholders, and a dynamic working environment for its more than 15,000 employees.

1.2About Mobilink

Mobilink GSM (PMCL), a subsidiary of Orascom Telecom, started its operations in 1994,

and has become the market leader both in terms of growth as well as having the largest

customer subscriber base in Pakistan - a base of over 28 million and growing. We pride

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C.E.O

Rashid Khan

C.T.O Ramy Reyad

ourselves on being the first cellular service provider to operate on a 100% digital GSM

technology in Pakistan that also provides state-of-the-art communication solutions to its

customers.

Mobilink offers exclusively designed tariff plans that cater to the communication needs of

a diverse group of people, from individuals to businessmen to corporate and

multinationals. To achieve this objective, we offer both postpaid (Indigo) and prepaid

(JAZZ) solutions to our customers. Compared to our competitors, both the postpaid

(Indigo) and prepaid (JAZZ) brands are the largest brands of their kind in the Pakistan

cellular industry.

In addition to providing advanced voice communication services that makes the lives of

millions that much easy, we also offer a host of value-added-services to our prized

customers. At the same time, Mobilink places high importance to its coverage, which is

why we cover you in 10,000+ cities and towns nationwide as well as over 130 countries

on international roaming service. In other words, we speak your language, everywhere.

1.3Organization Hierarchy

1.4Mobilink's Vision

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C.E.O

Rashid Khan

C.I.O Tariq Rashid

HRM C.E.O Ali Raza Mehdi

Marketing C.E.O Bilal

Munir

C.F.O Tariq Shafiq

C.T.O Ramy Reyad

"To be the leading Telecommunication Services Provider in Pakistan by offering

innovative Communication solutions for our Customers while exceeding Shareholder

value & Employee Expectations"

1.5Mobilink's Values

• Total Customer Satisfaction

Customers are at the heart of our success. They have placed their trust and confidence in

us. In return, we strive to anticipate their needs and deliver service, quality and value

beyond their expectations.

• Business Excellence

We strive for excellence in all that we do. We aspire to the highest standards and raise the

bar for ourselves everyday. This commitment to delivering world-class quality translates

into unmatched service and value for our customers and all stakeholders.

• Trust & Integrity

At Mobilink, we take pride in practicing the highest ethical standards in an open and

honest environment, and by honoring our commitments. We take personal responsibility

for our actions, and treat everyone fairly, and with trust and respect.

• Respect for People

Our relationships drive our business. We respect and esteem our employees and all

stakeholders. We believe in teamwork, empowerment and honor.

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1.6Management

Rashid KhanPresident and CEO

Tariq RashidChief Information Officer

Ali Raza MehdiVice President Human Resources,Administration & Security

Irfan AkramVice President Sales

Bilal Munir SheikhVice President Marketing

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Mustafa PerachaVice President Customer Services

Naeem ZamindarVice President & Head of Broadband,Business Division

Agha QasimVice President Corporate Affairs

Ramy Reyad KamelChief Technical Officer

Mr. Aamir IbrahimVice President/ Chief Strategy Officer

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1.7Products and ServicesMobilink Jazz

Mobilink indigo

Mobilink PCO

Sub Products of Mobilink Indigo

Jazz One

One network, one nation, one rate … one brand, Jazz! Introducing Jazz One, which proves

that it pays to be part of the biggest network in Pakistan.

Based on the premise of simplicity, Jazz One truly brings our promise of freedom to life.

The freedom to call anyone, anytime, anywhere at the lowest rates ever. With this

astoundingly low on-net rate of Rs. 1/min Jazz One now allows you to make 28 million

Mobilink numbers your Friends and Family.

Jazz One Tariffs

Every Mobilink Number is your Friends & Family number

Details Rates

Calls to any Mobilink number Rs. 1.00 / minute

Calls to all mobile networks & Landline numbers in Pakistan Rs. 1.60 / minute

SMS (to Mobilink) Rs. 1.0 / SMS

SMS (to other networks/landline) Rs. 1.5 / SMS

Jazz budgetJazz budget is now more powerful than ever with an amazing package, and a completely

fresh look! Offering remarkable rates and package features, it is the best way to stay in

touch with millions of Mobilink family members in Pakistan.

Jazz Budget Tariffs

Details Rates

Calls to any Mobilink number Rs. 0.68 / 30 seconds

Calls to all mobile networks & Landline numbers in Pakistan

Rs. 0.68 / 30 seconds

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SMS (Jazz to Mobilink) Rs. 1.0 / SMS

SMS (Jazz to other networks) Rs. 1.0 / SMS

Bolo SMS Outgoing (Mobilink) Rs. 2 + tax per 2 IVR minutes

Bolo SMS Outgoing (Any other network)

Rs. 3 + tax per 2 IVR minutes

Bolo SMS Receiving directly Free

Bolo SMS Receiving later Rs. 1 + tax per 2 IVR minutes (this is available for Mobilink subscribers only)

MMS Outgoing per 50 KB (Rs.) 6

MMS Receiving (Rs.) Free

GPRS Rate per MB (Rs.) 18

Jazz Easy

Welcome to the world of Jazz Easy, the most affordable package that provides access to

the best rates to call across Pakistan. Jazz Easy customers can not only enjoy calling at

amazingly low call rates for Mobilink numbers, they also benefit tremendously from the

fabulous rates to call on any other network.

Jazz Easy Tariffs

Details Rates

Calls to any 3 Friends & Family Mobilink numbers* Rs. 0.99 / min

Calls to any Mobilink Number Rs. 2.10 / min

Calls to all mobile networks & Landline numbers in Pakistan

Rs. 2.50 / min

F&F Numbers Offered 3 (Three)

SMS (Jazz to Mobilink) Rs. 1.0 / SMS

SMS (Jazz to other networks) Rs. 1.5 / SMS

Bolo SMS Outgoing (Mobilink) Rs. 2 + tax per 2 IVR minutes

Bolo SMS Outgoing (Any other network) Rs. 3 + tax per 2 IVR minutes

Bolo SMS Receiving directly Free

Bolo SMS Receiving later Rs. 1 + tax per 2 IVR minutes ( for Mobilink subscribers only)

MMS Outgoing per 50 KB (Rs.) 6

MMS Receiving (Rs.) Free

GPRS Rate per MB (Rs.) 18

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Jazz Ladies First

For the first time ever, a package designed especially for ladies – Jazz Ladies First is

your command on the very best. From sizzling recipes to tips on looking your best are all

an SMS away. Remarkably low calls rates.

Women around the globe love to talk for hours on end, and Jazz understands this need to

the fullest, thus introducing its brand new revolutionary offer, where you can talk for as

low as Rs. 5 / hour! This enticing new offer is surely every woman's dream come true,

bringing forth a product that will now satiate their desire to talk more and more for hours.

For us.. your comfort always comes first!

Jazz Ladies First Tariffs

Details Rates

Calls to Any Mobilink number (11pm - 7am) Rs. 5.00 / hour (1,2)

Calls to Any Mobilink number ( 3pm-6pm ) Rs. 1.50 / min

Calls to Any Mobilink number (1st Minute) Rs. 2.50 / min

Calls to Any Mobilink number (2nd minute onwards) Rs. 1.50 / min

Calls to all mobile networks & Landline numbers in Pakistan

Rs. 2.50 / min

SMS based Value Added Services Subscription Rs. 30 / month

SMS (Push based Value Added Services) Rs. 2.00 / SMS

SMS - Any mobilink number Rs. 1.00 / SMS

SMS - Any other network Rs. 1.50 / SMS

Bolo SMS Outgoing (Mobilink) Rs. 2 + tax per 2 IVR minutes

Bolo SMS Outgoing (Any other network) Rs. 3 + tax per 2 IVR minutes

Bolo SMS Receiving directly Free

Bolo SMS Receiving later Rs. 1 + tax per 2 IVR minutes (this is available for Mobilink subscribers only)

MMS Outgoing per 50 KB (Rs.) 6

MMS Receiving (Rs.) Free

GPRS Rate per MB (Rs.) 18

Jazz octane

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The hot new package from mobilink jazz, is customized to meet the needs of the

highly dynamic and energetic urban youth of Pakistan. The package entitles you to our

lowest sms rates, lower night rates, and the coolest rates for three favourite numbers.

Mobilink indigo

Mobilink re-launched its postpaid services on the 11th of May, 2004 under the brand

name, Indigo. Indigo ignited an evolution in the communication industry redefining the

essence of the post paid services in Pakistan . The brand delicately caters to the need of

its customers, symbolizing the vision of connecting the subscribers in every aspect of

life.

In life you come across some exceptional people, who like you appreciate only the finer

things in life. When it comes to creating a bond and staying connected to them count on

Indigo for its unrivalled premium post – paid connectivity to get you through. Further

more it offers

Freedom unlimited basic (fub)

Freedom unlimited premium (fup)

Indigo talk fiesta 6 & 12 months

Mobilink PCO

For the first time ever Mobilink brings Mobilink PCO, a revolution in its own right

that shall surely set apace the way our consumers communicate at the grass root level.

Mobilink PCO is a fixed wireless phone that has special PCO functions capability. It

consists of two LCD's that helps customers to keep a tap on the duration and the

costing of the calls they make.

This latest venture from Mobilink is aimed at bringing prosperity and happiness for all

the people throughout Pakistan. It's a complete self-employment solution for the

people of Pakistan, fulfilling their dreams and aspirations.

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Mobilink PCO does not only give its consumers higher returns on a very low

investment but it will also create a world of better prospects in terms of a consistent

source of income for them.

Wherever you are, throughout Pakistan whether the remotest deserts of Sindh or the

spectacular peaks up north expect unparallel coverage from your Mobilink PCO.

With this unit you shall experience even higher returns even though the investment in

terms of capital is very minimal. Mobilink PCO is a world of opportunities within its

self.

Sub Products of Mobilink IndigoBlackberry

Mobilink Blackberry: Blackberry is the leading wireless enterprise solution offered by

Research in Motion Ltd. (RIM) that keeps mobile professionals connected to people and

information while on the go. It is a proven platform that provides users around the world

with secure, wireless access to a full suite of business applications.

It includes

Email Phone SMS Web Organizer Features

BlackBerry™ solution comes with a Mobile phone, which allows you to get instant e-

mails on your Blackberry™ handheld. This is a push-based e-mail solution where access

is available to your information while roaming nationally and internationally in selected

locations. These emails can either be personal or official. BlackBerry™ also allows you

surf the internet.

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1.8Achievements

ISO 9002 Quality Management System Certification for Billing, Engineering Departments and CS Contact Center

Implementation of a full Intelligent Network (IN) platform from Siemens for the Prepaid platform

Largest Call Center in Pakistan, which is there to assist the customers 24 hours

Only cellular service in Pakistan to provide coverage on the M2 motorway

Bilateral roaming in over 130 countries around the world with true international roaming with over 300 operators across the globe

First mobile operator in Pakistan to offer extensive GPRS Roaming and Blackberry Roaming services

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MOBILINK GSM's Short Message Service Center allows Vehicle Tracking and

Fleet Management services that are being provided by Trakker (Pvt.) Ltd., under

the brand name of C-Track, a company licensed by Pakistan Telecom Authority

(PTA). Trakker currently operates from Karachi but can provide these facilities at

all those locations where GSM coverage is available.

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1.9Network

During the last 14 years, Mobilink has set up one of the largest cellular networks in the

country. Currently, we are covering more than 10,000+ cities and towns. This has

involved an investment in the company of more than US$ 1 Billion. We have 66 Switches

and more than 6,300 cell sites and the number keeps growing at a rapid pace. We also

have deployed around 5,000 km of optical cable.

Years of Business 14

Cities 10,000+

Investment USD 1 Billion+

Switches 70+

Cell Sites 7,000+

Optical Cable Deployment 5,000 KM

Switches Nokia-Siemens, Alcatel, Huawei

Radio Base Stations Motorola and Alcatel.

Intelligent Networks Siemens

Microwave Equipment NEC and Alcatel

Operating Frequency 900/1800 MHz

SMSC Logica CMG

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2.0Corporate Social Responsibility

Mobilink believes in playing an active role in supporting the community and social

development of Pakistan. Our Corporate Social Responsibility goes beyond donations

whereby we take into full account the impact that Mobilink creates on all stakeholders and

on the environment when making decisions.

We recognize that an educated, healthy society is Pakistan’s key to ensuring sustainable

development and we do our best to give back to the community we operate in.

Each year, Mobilink and its staff contribute significantly to charities and community

projects to help bring about a better quality of life to the less privileged in the community

and enrich the lives of Pakistanis through support in local arts, education and sports.

Mobilink has made various donations to educational institutes. This includes donating

computers to the Federal Board of Intermediate and Secondary Education, donating Rs.

100,000 to Pakistan Institute of Medical Sciences to set up a computer lab, and sponsoring

the commemorative ceremony for the golden jubilee of Cadet College, Hasanabdal.

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Mobilink's alliance with the international Kara Film Festival demonstrates its commitment

to the promotion of art and theatre. The festival creates a space for alternative and

independent cinematographers, both experienced and new filmmakers, to exhibit their

creative endeavors in Pakistan.

Mobilink believes in supporting the community not only through sponsorships but also

through employee involvement. In addition to sponsorships, Mobilink encourages its

employees to be engaged in community welfare work and to support relevant causes.

During the devastating earthquake that struck Areas of Pakistan, Mobilink was amongst

the first to respond to the crisis.

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2.1SWOT Analysis

(Strength Weaknesses Opportunities Threads)

Strengths

Franchise of Orascom, a well Known Egyptian telecom company is

considered very strong and reliable.

Being the oldest international telecom company, Mobilink has captured

most of the potential customers by penetrating in the early stages of market

development.(Now 28million)

Covering over 10,000 cities, towns and villages across the Pakistan.

First operator to introduce IR for the people of Pakistan. Currently our

network covers more then 100 countries across the globe with over 300

roaming partners.

Human resources are considered as the asset of the organization.

Marketing strategies of Mobilink are more effective and more captivating

than any of its competitors present in Pakistan.

Ventures with well-known banks like MCB, Citibank for Mobilink banking

etc.

A very strong brand image

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Weaknesses

Instead of all its strength still considered to be the most expensive telecom

company both in call rates and SMS as compared to the its competitors.

Engineering department of Mobilink is not that well competent as

compared to its new competitors.

With first expending customer based customer care facilities need to be

expended simultaneously for customer retention along side switch

capacity networks coverage.

Opportunities

Potential opportunity is there as telecommunication has become the need of

people all around the world.

The fourth expend its networks in the areas where other network have been

unable to reach.

To bring in more innovative services like Mobilink PCO, Mobile banking

lost /stolen phone information etc. this can be done by hiring fresh and

competitive staff.

Services in the future can be

Fixed line Telephone

Wireless

Calling Cards

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Threats

Biggest threats are the new competitors like Telenor who recently entered

in telecom market of Pakistan.

Employees retention is also issue of concern for Mobilink as most of the employees get attracted by the more handsome salary paid by recently happenings multi-nationals

Loss of loyal customer can be one of the issues as they are moving toward the less expenses package of competitors.

Direct Indirect

Ufone PTCL

Telenor Calling Cards

Warid Wireless

Paktel

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Area of My Work and Experience

3.1Finance Department Hierarchy

During my six weeks of internship I performed many duties which added to

my experience and learning. All the tasks that I executed gave me a sense of

responsibility. Sometimes there was too much responsibility on me, too

much burden was there. At times things were slow, yet I wanted to work

more. Following tasks and duties were performed by me during my

Internship:

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H.O.D

PLANNIG& DEVELOPMENT WING

FIELD OPERATION

RECONCILI--ATIONWING

SYSTEM REVIEW

WING

Field Operations

In the Field Operations of Finance department I earned a great experience and

learnt a lot of skills which will be very helpful in coming future career.

3.2Commission PaymentWith the help of Mr. Faizan A2 Commission Officer. What I have learnt with him

is he was responsible for commission payment. Commission is paid on the sale of

post-paid and Prepaid Sims to the franchises all over the country. Commission on

prepaid Sims is paid in lump sum while commission on the postpaid Sim is paid

and adjusted in three installments. Commission is paid to B.D.O’S (Business

Development Officer Out Source Employees of the Mobilink usually on contract),

to agencies and the employees who collect due bill from the post paid customers

and direct commission is paid to the employees of the Mobilink for sale of Sims

and the cards. Commission policy keeps on changing and new commission charges

are calculated on the basis on new commission policy which is formulated by the

sales manager.

3.3Movement Record of Blackberry HandsetsMobilink offers the business cell phone blackberry for the convince of customer. I

maintain the record of blackberry received in the main business centre (Lahore)

issued to the different regional centers transfer-in, transfer-out and sales of

handsets. In the head quarter Mobilink maintain the record of movement of

blackberry of all business center and regional centers wise movements on the daily

bases and MTD (month to date) bases. If any error was found it would be corrected

by comparing the record received from the business and regional centers and

record being maintained in the head office.

3.4Process of Vendors Bills (Phoenix)Phoenix provides the cash carrying services for the Mobilink in all over the

country. Phoenix sent its monthly bills due to Mobilink for payment. After

receiving bills these are compared with the bills records maintained by the

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Mobilink and if any discrepancy being found in these are rectified according to the

negotiated terms and conditions being mentioned on the contracts between the

Phoenix and Mobilink.

3.5Processing of refund Cheques

The customers who have the Indigo (postpaid) connections when they temporarily or

permanently want to closed their accounts they file the application for refund of their

security deposits. After receiving the request from the customers, I have entered the

relevant information in the Oracle data base and printed the Cheques, then after processing

the Cheques I have mailed the no objection request with their Cheques to their relevant

destinations (Franchises).

3.6Preparation of Reports Regarding Payment of TaxMobilink basically pays three types of tax:-

o Customer tax or advance tax

o Sales tax

o Activation tax

Customer Tax and Advance Tax

It’s a tax type in which the Mobilink deducts the tax from the customer in advance and pay this tax to government.

Sales Tax

The tax which Mobilink pays to the government on the sale of its products (Sims Cards, Easy loads).

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Activation Tax

The Mobilink pays that tax only when Sim is activated after purchase.

I have prepared reports for the tax charges calculation and then compared it with the tax due bills being sent by the government. If error is found it is being informed and corrected, and if error not found it is sent to the superiors.

Conclusion

Mobilink is a place where one can live his dreams and pursue a career that

reflects his skills and passions. People in Mobilink give flexibility for change, the

opportunity to learn, and providing career options with endless possibilities

This report is about mobilink Pakistan the leading telecom company in Pakistan. The

methodological working and skill based areas of service-oriented organization.

In that course I was given an orientation on the particular attributes and working of all the

various segments especially of finance department. Mobilink is the leading telecom

company in Pakistan and their various policies. And procedures have enabled them to

reach to the top.

In the end we would like to conclude that this course of internship has helped me a lot In

understanding the main concept of practical life and has also provided us with The

knowledge that would be helpful for the future.

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Recommendations

Although Mobilink is the leading share holder of its category and till the time they

emerged in Pakistan they have been doing every thing right .but still their can be a few

recommendation which feel they should consider.

Reconsider their rates

The policy makers of mobilink should reconsider their call and sms ratesAs they

are no more a monopoly in the country now they are to face competition, which by

no regard is easy.

Step for retention of the customers

Human being are prone to experiment; same is the case here as more telecom

companies are entering the competition people are moving more towards them. so

for the skew of retaining their customer mobilink should become more dynamic by

introducing new and more customer friendly packages.

Mobilink should work on network improvement

Mobilink should attract maximum customers and satisfy them.

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