Stress-free IT support“It’s just like having your own IT Department!”

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CONTENTS

3 INTRODUCTION

4 MEET THE TEAM

6 TESTIMONIALS

8 NEED AN IT SOLUTION

12 IT SUPPORT SOLUTIONS

14 WEB SOLUTIONS

Welcome to Mobile IT Experts...We felt that it was important for you to see the services we offer and the easiest way for you to appreciate what they can do for you.

The biggest benefit is the peace of mind that comes from knowing that your systems are being looked after - all for a fixed low monthly charge.

Our monthly report to our Managed IT customers will show the behind the scenes activities that we provide to ensure your IT services remain up and running in order for you to enjoy the business benefits that IT provide your business.

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DavidManaging Director

We hope you will find this useful as you check out our IT Support choices.

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David is the founder and Managing Director of Mobile IT Experts Ltd. After completing his Master’s degree in IT from Glasgow University he spotted the gap in the market for person-alised but affordable IT services for small businesses. In the last six years his company has successfully evolved into a focused team of IT professionals ready to go that extra mile to make IT work for its customers. David is mainly involved in project management and busi-ness development but also oversees day to day operations to ensure maximum customer satisfaction.

Garry is an electronics engineering graduate and has been in Information Technology (IT) since its infancy. He worked for many years on the international scene for Hewlett-Packard as a senior Principle Consultant. Garry worked and lived in Norway, Canada, USA, and France before settling back in Scotland in 2000. In particular Garry specialises in the servic-es that make technology useful - including high-technology products, services, IT infrastruc-ture and the all important IT support area. Garry enjoys contributing to the development and success of Mobile IT Experts and has been involved in the business since the beginning.

Richard is one of our most experienced and senior IT support engineers. Before joining the company he spent about 10 years supporting clients in the corporate and public sectors. Richard now focuses his talents and energy on small and medium businesses. He finds this even more dynamic and challenging than his previous roles. Richard especially enjoys the fact that he can directly see and manage the fruits or his efforts as he implements innovative IT solutions for small businesses.

David Suster

Managing Director

Garry Irvine

Operations Director

Richard Iniakovas

Senior IT Engineer

Meet the team...

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Martin has many years experience in both graphic design and web development. He is dedicated to creating future-proof and user-friendly web solutions and is passionate about the ever-evolving technologies involved in building them. Martin believes that a web site is not a goal in itself, and must be created in such a way that it can be used as a powerful tool for achieving your business aims and development.

David is the junior team member - but don’t be deceived by his age! After successfully grad-uating from an HND Computing course and joining the company he has proven himself a highly motivated and very capable IT specialist. David specialises in troubleshooting operat-ing system problems, networking issues, dealing with hardware reinstallation and upgrades, and all kinds of technology related problems.

Before joining our team Fiona spend 8 years working with several companies in administra-tion support and telemarketing roles. Her main responsibilities in the company include look-ing after the day to day admin tasks and book-keeping. Fiona enjoys working and making an important contribution to the company. Her extensive accounting experience is very much appreciated as it helps us to keep our services affordable.

Fiona Wilson

Accounts Adminstrator

Martin MacMannus

Web Developer

David Gess

IT Technician

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Testimonials... IT Support

“Working with Mobile IT Experts is like having our own IT department. Having them look after our IT environment simply gives us peace of mind and allows us to concentrate on our business and not IT support. I have no hesitation in recommending Mobile IT Experts for their personalised and friendly IT sup-port.”

Gerry Burton - Owner

“Just thought I’d drop you a few words to say what a pleasure it was dealing with Mobile IT Experts. As a small family business with an IT requirement I’ve never known where to turn without it costing a small fortune. Nice to know that Mobile IT Experts can be there to help when required without it costing the earth.”

Roger Hunt - Director

“We have always found the service from Mobile IT Experts to be fast, effi-cient, professional and friendly. Being a marketing consultancy our IT systems are vital and the level of response to any problems has been great.”

Mike Reynolds - PR Director

“We have found the team at Mobile IT Experts to be thoroughly reliable and extremely efficient which gives us great peace of mind that our IT systems are in safe hands.”

Mark Bargeton - Managing Director

“As a very satisfied customer, I would like to thank you and your staff for your patience and for the many times you have come to my aid. You have instruct-ed me well, ensured my equipment functions perfectly and also you have now created a custom piece of software to help my business. Well Done!”

Dr. Alan Carter

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Don’t take our word for it... look at what some of our customer’s are saying...

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Mobile IT Experts’ knowledge of how to construct a website proved invalu-able, allowing us to make informed decisions on the various options.

Their team was also very patient with me during the design process, even though I must have driven them insane with my exacting requirements!

I would have no hesitation recommending Mobile IT Experts as we are very pleased with the results of our website, and have received great feedback from our customers and suppliers.

Ewan Stephen - Director

Mobile IT Experts are just as their name suggests – mobile and experts! We have found them professional on all accounts and extremely user friendly. Having used them for many years to successfully maintain our computers we asked them to put together a website that would be clear, precise, easy to nagivate and aesthetically pleasing – I’m sure if you check out our website on www.acornseals.com you will see they have achieved just that.

David Brealey – Managing Director

I would like to say a big thank you for all the help Mobile IT Experts have given us. The IT training has been such a help and your team’s patience, un-derstanding and service are great. Our new website is just what we wanted.

Maureen Galbraith - Director

... Web Solutions

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When your staff are working effectively you are happy - right? Well - not quite, let’s rephrase that - as long as your staff can work efficiently using their computers and you know that you have the right IT Support for the right money - you are happy - right?

• IT isn’t just about efficient working , it is about having a service that also represents good value for money - now, more than ever.

• Using Mobile IT Experts’ managed IT support service you and your staff will have fewer IT issues.

• Having no IT Support issues means that you and your staff will spend more time contributing to your bottom line.

• With a fixed cost you know precisely what your budget needs to be and you get IT support to a guaranteed standard.

• As a small business ourselves we know that budgeting is critical - that is why we offer to manage your IT Support for a fixed monthly cost.

• Profitability is number 1 and we have a vested interest in making you suc-cessful by keeping your IT healthy - otherwise we could end up spending too much time and being unprofitable.

So if you are interested in managed IT at a fixed cost effective rate.

Feel free to call us to discuss how Managed IT can help your business on 0800 3101088.

As the Managing Director...

Need an IT Solution?

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As the controller of the company’s expenses you are the key to the profitability of most organisa-tions. You know that business is all about the numbers. How often have you seen contracts that seem like a good deal but ended up costing a lot more. These unknown support costs can blow the budget and jeopardise the rest of the business.To avoid this, talk to us about a budgeted solution that leaves out any unknowns. We offer an outstanding managed IT sup-port service that gives you key benefits based on a fixed cost service:

• You will be able to budget accurately.

• You will never get an unexpected invoice.

• Unlimited telephone and remote support is built into the fixed price.

• It is in our interests to keep your system in top shape because the more we have to react to problems, the less money we make!

• You don’t have to track usage and then balance against the invoice.

• We are a one-stop shop so we can buy hardware, soft-ware and services for most of our customers.

• Our buying power generates discounts so we can pass them on to you.

• Instead of multiple IT suppliers you only have one to track within your accounting system,

• We deal with your 3rd Party IT vendors that save you time (& money).

So if you are interested in talking numbers...

Call us now on 0800 3101088.

or maybe as the Financial Controller?

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Does your IT support let you down?There is nothing more frustrating that when your IT Support let’s you down... typically it happens right in the middle of a key transaction or activity. That’s why Mobile IT Experts...

• only employs graduate engineers and professionals with proven records;

• have extensive expertise in Microsoft, Linux & Mac Oper-ating Systems;

• have expertise in servers, printers, broadband, telecom, PCs, laptops, and mobile devices.

So if you are looking for assistance in supporting your network, or simply need to discuss a specific project call us.

Here’s some recent projects we have delivered on time and within budget:• Multi-site operations with centralised IT.

• Reliability & availability improvement using clustering.

• Total cost of ownership reduction projects using virtualisa-tion with both VMWare and Hyper-V.

• Rapid response disaster recovery using virtualisation and system recovery.

• Network upgrades to Server 2008 and Exchange 2007.

Call us now on 0800 3101088.

Are you the IT Manager?

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Here’s some help if you are looking for the best external IT Support solution..Do any of these statements apply to you?

• Looking to save money,

• Need additional skills,

• Want to reduce your fixed costs,

• Need to reduce headcount,

• Want to outsource to an expert supplier so my team can concentrate on what it does well.

If so then, as a senior manager of a small business why not consider outsourcing your IT management to Mobile IT Experts. In 95% of cases our proactive IT support service is better than having your own IT team.

There a re no hidden costs by using Mobile IT Experts. We charge you a simple and affordable fixed monthly fee - every-thing else is down to us to sort out.

We are cheaper and you enjoy access to a strong team of expert engineers. Using us not only frees your team to focus on your core business - which is what makes you profitable - it also means you aren’t burdened with salary costs, employ-ment issues, training and IT tools, holiday or sick pay and absenteeism.

Most importantly our service does not get ill, it does not take annual leave: it is available 5 days a week, 9am to 5pm, with additional cover when needed.

As your business grows our service can grow with you. If you decide to scale back, our service can also be downsized.

So whether you are looking to replace or supplement your team’s expertise...

call us now on 0800 3101088.

Thinking of using external IT support?

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Managed IT

Many businesses often take their computers for granted… until they have an unexpected incident that destroys the customer database or shuts down the entire office. Remember the old adage “..a stitch in time save nine!” Yes that even applies to technology today!

What is included?• One stop shop IT Support - we are your single contact for

all your IT needs and issues.

• Performance monitoring - we can pinpoint any hardware that is about to fail, that minimizes disruption.

• Backup monitoring - information is one of your most valuable assets - we ensure that you won’t loose it.

• System optimisation - regular checks are performed to make sure everything is running at its peak.

• System patching - all your systems are up to date.

• Priority Service - clients receive priority scheduling.

• Monthly Reports - get relavant changes in your IT infrastructure and support activities.

• Ongoing IT Auditing - know what your IT assets are.

• Regular meetings - this is to make sure that everything is running at its peak.

Contact us now on 0800 3101088.

IT Support Solutions

Relax... Mobile IT Experts take care of IT for you!

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Why choose Managed IT?

Mainly because you get proved reliability and your systems are constantly monitored to optimise performance and prevent faults - with clear benefits...• Reduced downtime - in the event of system problem,

we have a much clearer picture of your computers and the network and issues get resolved more promptly and with minimal disruption to your business.

• Saved money – pro-active IT support maximises productivity and minimizes costly breakdowns. Also, the fixed monthly payment terms are budgetable and protect your business from unexpected IT repair bills.

• Peace of mind – we take complete responsibility for keeping your computers and network running reliably and securely, while you enjoy total peace of mind, 24/7.

Where do you start?Now that’s an easy question!

Contact us for your FREE IT AUDIT where we will assess your systems and give you a clear picture of:

• System structure.

• Preliminary asset list.

• Any critical security issues.

• Needs assessment and budget.

Contact us now on 0800 3101088.

The Company Discounted Office Supplies is a local family run business that was established back in 1989. As a family owned company they rely on their relationships with customers and as such keeping them happy is their number one priority.

Their Needs The company’s website had major issues and was falling seriously short of the company’s needs. Because the business was losing sales the time frame for this project was time critical. A fully functional website was required as soon as possible with online sales access to over a thousand products.

The ResultsThe fully functional e-commerce website was designed, approved and implemented on time. According to the owner of the business, “the finished article has impressed both us and our customers”. Thanks to our sophisticated and easy to use content-management-system (CMS) the website and the online shop can be fully managed by the owner in a user friendly fashion and with only minimal training.

Discounted Office Supplies

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The CompanyJCM Productions is an independent visual communications company producing tailor-made video and new media programmes. The company was founded by award-winning broadcast producer Cameron Miller who has made numerous network series and high profile broadcast programmes.

Their NeedsAs is common – the promotional element of a business is important but often left due to the priority of delivering projects. The company needed a website that would allow them to showcase different projects that the company was involved in.

The ResultsYoutube-like video galleries were integrated into the site to make it very intuitive and user friendly. The site can also be easily managed using our content management system where the video clips and other content can be easily uploaded.

JCM Productions

Web Solutions - case studies...Here we present a few web sites that we have created. Common to all our website is our Content Management Sys-tem (CMS). Our CMS system allows users to manage any fast changing content themselves.

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The CompanyFuture Space is a Professional Interior Consultancy established by Project Manager Scott Kinnaird and Architectural Interior Designer Ewan Stephen. They are both passionate about creating inspirational and motivational workplaces. For a number of years the company had long lasting contracts with major banks

Their NeedsWhen the credit crunch hit it was vital for the business to re-arrange their services and actively seek new clients. However, the promotional element of their business was weak and needed a new website to help them actively promote their services.

The ResultsOur built in content-management-system was the key in the new website as it allowed the business to dynamically manage the site. Both Scott and Ewan were very happy with the outcome and they are now actively using the website as part of their marketing campaign to acquire new clients.

Future Space

The CompanyAcorn Seals is ISO9001 certified seal supplier. They supply seals and seal accessories to many leading OEMs including oil and chemical related industries within the UK and beyond.

Their NeedsThe company’s website was outdated and needed to be more dynamic as well as slightly non conventional to attract and encourage visits by new & existing customers.

The ResultsThe customer is extremely happy with the outcome as the end result is much more than what they expected. If you think that seals are boring then this website might change your mind. The combination of modern design that incorporates flash and colourful and original photos makes the website exciting and attractive.

Acorn Seals

MITE - April 2010