mobile telecom expense managementi.dell.com/.../en/documents/enterprise-mobility-telecom.pdfwith...
TRANSCRIPT
Mobile Telecom Expense Management
Typical Customer Challenges• Multiplecarriers• Multipleservices• Multipleinvoices• Multiplebillingplatforms• Constrainedresources• Limitedexpertise• Processcrossesmultipledepartments
Withmobilevoiceanddatacommunicationsbeingavitalorganizationalcomponentandaleadingoperationalcost,organizationsfacemanychallengestoproactivelymanagetheseresources.
Aproactive,technology-enabledapproachtomanagingtelecommunications can drive considerable benefit to the enterprise, includingcostreductions,enhancedoperational efficiencies, spendvisibility,andimprovedorganizationalcontroloftelecommunicationscostsandassets.
WithDellMobileTelecomExpenseManagementservice offer,companiesbenefit from anend-to-endbestpracticeapproachtomanagingwirelessspend.
Lifecycle• Contractmanagement• Procurementandorderhandling• Telecominventorymanagement• Invoiceprocessingandauditing• Usageandrateoptimization• Payment• Reporting
For more information about any of our service offerings, please contact your Dell representative or visit dell.com/services.
Productandserviceavailabilityvariesbycountry.DellandtheDelllogoaretrademarksofDellInc.©2010DellInc.Allrightsreserved.November2010.A2G.
Applications BusinessProcess Consulting Infrastructure Support
Dell Services will perform the following Mobile Telecom Expense Management Services:• Createanend-user,self-serviceWebportalfororderingmobileservicesand
devices with an embedded product catalog and workflow approval• Fulfill all of the approved service requests on your behalf with the mobile carriers• Managealloftheassetsinacentralizedassetinventory• Receiveyourwirelessinvoicesonamonthlybasisandloadthemintoour
managementplatform• Allocatetheexpensesbacktoyourbusinessunits• Performrecurringrateplanoptimizationoftheinvoicestodrivedowncosts• Managethepaymentprocessofeachinvoice• Provideenduserswithaccesstothemanagementreportingmoduletoprovide
fullvisibilityandanalyticsintoallofthedisparateexpensesacrosscarriersandservicetypesthatwemanageonyourbehalf
• Managedisputestoresolutionwiththecarriers• Provideoptionalincrementalservicedeskoptionstosupportyourwireless
administratorsand/orendusers
Dell consulting services provide additional value, including: • Inventorydiscoveryandbaselinecreation• Inventoryanalysisandoptimization• Historicalauditing• Analysisofallthecarriercontractsandbenchmarking
ofthosecontractsagainstcurrentmarketratesandbest-in-classratesachievedbyothercompanies
• ManagementofyourRFPprocessforalternatecarriersourcing,aswellasnegotiationofyourcurrentandnewcarrieragreements
• Networkmanagementandmonitoringforproactivemanagementofyourcorporatenetworkforpreventionofoutagesandpromptresolutionofanyoutagesthatmayoccur