mobile number portability - the process factory
TRANSCRIPT
![Page 1: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/1.jpg)
This document is offered compliments of BSP Media Group. www.bspmediagroup.com
All rights reserved.
![Page 2: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/2.jpg)
![Page 3: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/3.jpg)
!"#$%&'(%$#)*+,#(&-#(./)&-#(./)&0/.12.(& &$34/.12.(56#$,(7813(/&
& &9#&:#*();$&&<#$,(7=!&& &<*>/?+&!@?%+"?(7&& &<$?4.%;&!@?%+"?(7&& &9#(1*/%.(+A&& &B<CD&
Ronald's background covers many areas in the telecommunication markets such as: sales of private & public switches, Interim Manager responsible for Numbering at OPTA, the Dutch regulator, Interim Manager finance and construction for Casema a Dutch cable company, Consultant for FttH project in The Hague, Interconnection manager for Tele2.
!"#$%&'(%$#)*+,#(&-#(./)&
![Page 4: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/4.jpg)
![Page 5: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/5.jpg)
![Page 6: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/6.jpg)
E"#&.$;&A#*F&•! -;7*/.%#$&•! C;/;+#22*(?+.,#($.%#$&•! 9#(1*/%.(%&•! 9#26;,%#$&G&0;()#$&•! !A1%;2&?(%;7$.%#$&•! -;6$;1;(%.,4;&#:&H.,#(./&
9#(1*2;$&D)4#+.+A&9#*(+?/&IH9D9J&
![Page 7: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/7.jpg)
!"#$%&'(%$#)*+,#(&-#(./)&-#(./)&0/.12.(& &$34/.12.(56#$,(7813(/&
& &9#&:#*();$&&<#$,(7=!&& &<*>/?+&!@?%+"?(7&& &<$?4.%;&!@?%+"?(7&& &9#(1*/%.(+A&& &B<CD&
Ronald's background covers many areas in the telecommunication markets such as: sales of private & public switches, Interim Manager responsible for Numbering at OPTA, the Dutch regulator, Interim Manager finance and construction for Casema a Dutch cable company, Consultant for FttH project in The Hague, Interconnection manager for Tele2.
!"#$%&'(%$#)*+,#(&-#(./)&-#(./)&0/.12.(& $34/.12.(56#$,(7813(/&
& &9#&:#*();$&&<#$,(7=!&& &<*>/?+&!@?%+"?(7&& &<$?4.%;&!@?%+"?(7&& &
Ronald's background covers many areas in the telecommunication markets such as: sales of private & public switches, Interim Manager responsible for Numbering at OPTA, the Dutch regulator, Interim Manager
a Dutch cable project in The Hague, company, Consultant for
Interconnection manager for Tele2.
Ronald's background covers many areas in the telecommunication markets such as: sales of private &
![Page 8: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/8.jpg)
!"#$%&'(%$#)*+,#(&-#(./)&
I am a dutch consumer
![Page 9: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/9.jpg)
K*%+"&!%A/;&'+#(1&
•! L?:.&(*2>;$&M&INOPJ&•! E.%;$&2.(.7;2;(%&•! E?()2?//1&&•! 9#Q;;&1"#61&•! 9";;1;&I7#*).&R;).2J&•! '+;&!S.,(7&
![Page 10: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/10.jpg)
!"#$%&'(%$#)*+,#(&%";&H;%";$/.()1&
C";&H;%";$/.()1&
NT&U#*$&V?7"%&
![Page 11: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/11.jpg)
&&&&
&
H*2>;$&6#$%.>?/?%A&:$#2&.&+#(1*2;$1&6;$16;+,4;W&
&&
![Page 12: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/12.jpg)
Ghana
![Page 13: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/13.jpg)
![Page 14: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/14.jpg)
![Page 15: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/15.jpg)
![Page 16: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/16.jpg)
![Page 17: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/17.jpg)
![Page 18: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/18.jpg)
![Page 19: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/19.jpg)
<B-C&
![Page 20: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/20.jpg)
![Page 21: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/21.jpg)
![Page 22: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/22.jpg)
![Page 23: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/23.jpg)
![Page 24: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/24.jpg)
![Page 25: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/25.jpg)
X".(.&!"#$#%&'())$*+&,
-('./.(01$2/(%31&% 4&0&%$2/(%31&%2%5(%$6782/(%31&%$93+():;7)1&<(%
!"#$%&'()%(*'(#) +',)#'(-./') 0).#)1(%-.*'*),.$2)
344)1%($.+5).+6%(&3$.%+
7"&8'()3/$.-') %+)('/.1.'+$)+'$,%(9
7"&8'()3/$.-') %+)*%+%()+'$,%(9
:'(-./') ;(*'(
"&1(=$ ;7)1&<(%$ )3+()$ >$)(%?.'($ .0@&%<31.&0$ 305$1A($ %('./.(01$ '7)1&<(%$?(%.@.'31.&0$ /%&'())$ 3%($0&1$ /3%1$ &@$ 1A($!"#$
/%&'())$ @+&,B
<+.$.3$'#)3)1%($)%(*'() ('="'#$) >?@AB;C<D?A<;7) CEF@E:A)
G?CEFH
!"#$%&'()#'+*#)-34.*3$.%+):I:)&'##35') $%)JKK
L'(6%(&#)%(*'() -34.*3$.%+)/2'/9#)0)6%(,3(*#) $2')1%($)%(*'() $%)$2')
('/.1.'+$M
N34.*3$'#)$2') %(*'()3+*)3//'1$#) G%()('O'/$#) 353.+#$)35(''*) ('O'/$) P('3#%+#QH)>
?@AB;C<D?A<;7) CE:L;7:E)G?RS!T?@ABH
"&1(=$ C@$1A($ %('./.(01$%('(.?()$ 3$?3+.5$ %(D('1$@%&<$ 1A($5&0&%$ 1A(0$1A($ /&%1$ &%5(%$ /%&'())$
)13%1)$ 3@%()AB
<+.$.3$'#)3)1%($)3/$.-3$.%+)('="'#$) %()$2')1%($)3/$.-3$.%+) .#)$(.55'('*)353.+#$)P#$3+*3(*Q)4'3*)$.&'M)>
<7:AC@!A<;7)CEF@E:A)G<CEFH
U'3/$.-3$'#) +"&8'()3+*)3&'+*#)344)/"#$%&'()/3(')
3+*)#'(-./') #V#$'&#)>/%+6.(&#)*'3/$.-3$.%+)>
<7:AC@!A<;7)CE:L;7:EG<CE:H
B"8).+6%(&#)!CUR)%6)/23+5')> !CUR).+6%(&#)344)%1'(3$%(#)%()(%"$.+5)/23+5') -.3)8(%3*/3#$)
&'##35') )WL;CAEUG!ILSH
?/$.-.$V)+%$'*
?/$.-.$V)+%$'*
!"#$%&'()1(%-.*'*),.$2)+',):<I
@1*3$'#) /"#$%&'()/3(') 3+*)#'(-./') #V#$'&#
?/$.-.$V)+%$'*
EF$3G%((5$1.<(%
EH$3G%((5$1.<(%
EI$3G%((5$1.<(%
![Page 26: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/26.jpg)
Miss Ghana 2012
![Page 27: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/27.jpg)
Panama
![Page 28: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/28.jpg)
![Page 29: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/29.jpg)
![Page 30: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/30.jpg)
![Page 31: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/31.jpg)
![Page 32: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/32.jpg)
![Page 33: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/33.jpg)
![Page 34: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/34.jpg)
![Page 35: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/35.jpg)
![Page 36: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/36.jpg)
![Page 37: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/37.jpg)
![Page 38: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/38.jpg)
![Page 39: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/39.jpg)
![Page 40: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/40.jpg)
![Page 41: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/41.jpg)
![Page 42: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/42.jpg)
![Page 43: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/43.jpg)
![Page 44: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/44.jpg)
<.(.2.&!"#$#%&'())$*+&,
-('./.(01$2/(%31&% 4&0&%$2/(%31&%2%5(%$6782/(%31&%$93+():;7)1&<(%!"#$%&'() %(*'(#) +',)
#'(-./') 0).#)1(%-.*'*),.$2)344)1%($.+5).+6%(&3$.%+
7"&8'()3/$.-')%+)('/.1.'+$)+'$,%(9
7"&8'()3/$.-') %+)*%+%()+'$,%(9
:'(-./') ;(*'(
<+.$.3$'#) 3)1%($.+5)('="'#$)
• >('13.*?) ><7)/%*')+''*#)$%)8')'+$'('*) .+)('="'#$
• :/3++'* *%/"&'+$# 3(') 3**'*$% $2') ('="'#$
>'(6%(&#) %(*'() -34.*3$.%+)/2'/9#) 0)6%(,3(*#) $2')1%($)
%(*'() $%)$2') ('/.1.'+$@
A34.*3$'#)$2')%(*'()3+*)3//'1$#)%()('B'/$#CDEFG;H<IDF<;7)
HJ:>;7:J)KDLM!NDEFGO• K;1$.%+34O)*%/"&'+$#
$% 8' 3**'*
"&1(=$>?$1@($%('./.(01$%('(.A()$3$A3+.5$%(B('1$?%&<$1@($5&0&%$1@(0$1@($/&%1$&%5(%$/%&'())$
)13%1)$3?%()@C
<+.$.3$'#) 3)1%($)3/$.-3$.%+) ('="'#$) C
P'3/$.-3$'#)+"&8'()3+*)3&'+*#)344)/"#$%&'()/3(')3+*)#'(-./')#Q#$'&#)C
D++$&1@(%$&/(%31&%)
E1*3$'#) /"#$%&'() /3(') 3+*)#'(-./') #Q#$'&#
D'1.A31.&0$%(E7()1
D71@&%.)31.&0$-()/&0)(
F/531($%(/&%1
<+)/3#')%6)84%/9?H'5"43$%()'-34"3$'#84%/9)3+* 6%(,3(*#).$R)%(),2'+ +''*'*/23+5'#) .$ $% 3+
3"$2%(.#'* 3+,#'(
-(G7+31&%
D71@&%.H31.&0$ %(E7()1
2%5(%$678
#&)).8+($'@30G($8I$%(G7+31&%
D'1.A31.&0$%()/&0)(
J.<(%$?&%$D71&$3G%((
J.<(%$?&%$D71&$D'1.A31.&0$%()/&0)(
E1*3$.+5)$2'.( (%"$.+5)$384'#
![Page 45: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/45.jpg)
Miss Panama 2012
![Page 46: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/46.jpg)
The Netherlands
![Page 47: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/47.jpg)
![Page 48: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/48.jpg)
![Page 49: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/49.jpg)
![Page 50: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/50.jpg)
![Page 51: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/51.jpg)
![Page 52: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/52.jpg)
![Page 53: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/53.jpg)
![Page 54: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/54.jpg)
![Page 55: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/55.jpg)
![Page 56: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/56.jpg)
![Page 57: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/57.jpg)
![Page 58: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/58.jpg)
![Page 59: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/59.jpg)
![Page 60: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/60.jpg)
![Page 61: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/61.jpg)
![Page 62: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/62.jpg)
![Page 63: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/63.jpg)
![Page 64: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/64.jpg)
![Page 65: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/65.jpg)
![Page 66: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/66.jpg)
![Page 67: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/67.jpg)
![Page 68: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/68.jpg)
![Page 69: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/69.jpg)
![Page 70: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/70.jpg)
![Page 71: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/71.jpg)
![Page 72: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/72.jpg)
The Netherlands
![Page 73: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/73.jpg)
Miss Nederland
![Page 74: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/74.jpg)
Cayman Islands
![Page 75: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/75.jpg)
![Page 76: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/76.jpg)
![Page 77: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/77.jpg)
![Page 78: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/78.jpg)
![Page 79: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/79.jpg)
![Page 80: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/80.jpg)
![Page 81: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/81.jpg)
![Page 82: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/82.jpg)
![Page 83: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/83.jpg)
![Page 84: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/84.jpg)
![Page 85: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/85.jpg)
![Page 86: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/86.jpg)
Cayman Islands Recipient Operator CDB Donor Operator
Authorisa4on checks
Authorisa4on Request Authorisa4on Request
Instruc4on Request Instruc4on Request
Closes account Applies onward rou4ng
Logged sends email 4/SMS4 (Change network)
to customer
Number ac4ve on
donor Number
ac4ve on donor
Number ac4ve on
donor
Authorisa4on Response Logged Time limit T1 Authorisa4on Response Logged Time limit T1
Instruc4on Response Time limit T3
Refusal means start again
Informs customer Deac4vates any temporary RO number
Informs customer Deac4vates any temporary RO number
Customer requests por4ng Given por4ng informa4on Iden4fica4on and bill checks
Informa4on collec4on Signs Por4ng Request Form
Customer
Customer calls IVR selects 1 for OK,/ sends SMS/ tex4nput goes to CDB
Logged Ini4al checks
Matches number and CLI Logged
Ini4al checks Matches number and CLI
Ac4vates ported number
Overlap
Delay allowed for flexibility
Ported number ac4ve on recipient ac4ve on Ported number recipient
Time limit T2
Ac4vates ported number
Overlap
Delay allowed for flexibility
Ported number ac4ve on recipient ac4ve on Ported number recipient
Time limit T2 Overlap
Delay allowed for flexibility
Ported number ac4ve on recipient ac4ve on Ported number recipient
Ported number ac4ve on recipient ac4ve on Ported number recipient
Time limit T2
Ini4al Response Ini4al Response Authorisa4on Request Authorisa4on Request
GAP <58 days GAP <58 days
Instruc4on Request
Logged Database updated
Informs all operators Sta4s4cs updated
Email 1/SMS1 (Fail) or Email 2/SMS 2 (Proceeding)
![Page 87: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/87.jpg)
Miss Cayman Islands
![Page 88: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/88.jpg)
-‐ Process defined with customer in mind -‐ SMS valida,on allows for near real,me por,ng -‐ Automa,on of valida,on at Donor Operator helps to
speed up to process -‐ Clear instruc,ons for customers on requirements
-‐ Documents are scanned and included in por,ng request -‐ Extra valida,on step in the proces: regulator check -‐ Por,ng ,me minimum of 1 working day
-‐ Due to checks on terms of no,ce and contract term. Por,ng ,mes from request to port may take up to 4 months.
-‐ Different valida,on checks for different types of customers cause large number of blocked requests
-‐ IVR valida,on allows for real,me por,ng -‐ Automa,on of valida,on at Donor Operator -‐ Clear instruc,ons for customers
![Page 89: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/89.jpg)
Consumer characteris,cs • I don’t que / I don’t want to wait • I want an I-‐phone and I want it now • I don’t want to pay • If I don’t like it, I want 2 move • I want to follow my friends on facebook full,me • I cannot afford a consultant to represent me in working groups.
• I don’t know what number portability is? • I just want to put the sim in, and it should work • It is my number, mr operator, not yours ;-‐) • I want to have a beau,ful wife
![Page 90: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/90.jpg)
Y?11&C.(d.(?.&
![Page 91: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/91.jpg)
Everyone benefits from a positive porting customer experience
Port OUT customers are future port IN customers!
&
![Page 92: Mobile Number Portability - The Process Factory](https://reader033.vdocuments.mx/reader033/viewer/2022042700/5584ceffd8b42ae5138b4f83/html5/thumbnails/92.jpg)
number portability solutions
• number management • central reference database • process management • portability solutions www.portingxs.com