PUBLIC

Rachel Romanoski,

Solution Management – Asset & Service Management

August 10, 2021

Mobile Maintenance and ServiceEmpower you workforce with SAP Asset Manager

2PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of

SAP. Except for your obligation to protect confidential information, this presentation is not subject to your license agreement or

any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this

presentation or any related document, or to develop or release any functionality mentioned therein.

This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms

directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice.

The information in this presentation is not a commitment, promise or legal obligation to deliver any material, code or

functionality. This presentation is provided without a warranty of any kind, either express or implied, including but not limited to,

the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This presentation is for

informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in

this presentation, except if such damages were caused by SAP’s intentional or gross negligence.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially

from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only

as of their dates, and they should not be relied upon in making purchasing decisions.

Disclaimer

3PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Mobile Maintenance & Service

Empower Your Workforce

SAP Asset Manager• Solution Overview

• Key Capabilities

• Industry Components

• Benefits

Demo

Platform and Architecture• SAP Mobile Services

• Mobile Development Kit

Roadmap

Customer Stories

Summary & Learn More!

Ag

en

da

Introduction

5PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Empowering People through Mobile Maintenance Execution

… Capture and integrate asset

performance data between mobile and

back-end systems at the “point of

performance”…

Manage existing work and asset data

whether you’re online, offline, or

occasionally connected

…

… enabling intuitive decision

making, management of unforeseen

events, all in the knowledge that

employees are safe to execute their

complex tasks more efficiently.

Decision Making

Work Execution

Safety

Total Visibility

6PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Mobility as Part of the digital business process chain

Process Innovation

IT / OT

Connectivity

Condition MonitoringRemote Service

Fault Pattern

Recognition

Machine Health

Prediction

Create Service

OrderSchedule Order

Execute Order

on mobile deviceVisual Support

Increase

effectiveness

Increase

efficiency

Time, effort or cost

is well used for the

intended task or

purpose

Effectiveness is the

capability of producing

a desired result

40%Decrease in work order

processing time where

mobile asset management

is used in the field to

streamline engineer tasks

and reporting

SAP Reference Example: Metropolitan Utilities District

7PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Functional Locations

and Equipment

Specifications,

Drawing, and Work

Permits

Maintenance

Plans

Predictive

Insights

Failure Modes and

Damage Codes

Maintenance &

Service Orders

Task List &

Operations

SAP Intelligent Asset and Service Management Portfolio

Spatial Asset

Management

Spare Part

Measurement

Readings &

Inspections

Solution Overview

SAP Asset Manager

9PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Designed to deliver an enterprise grade application with a consumer grade user experience

– take advantage of native device features, such as Touch ID and location services; with simple user

experience with SAP Fiori for iOS and Android design language

Mobile Maintenance & Service

SAP Asset Manager

Efficient and paperless execution of end-to-end asset management on the go, online or offline.

Allowing the technician to complete his job timely regardless of connectivity or bandwidth availability

providing timely, relevant and accurate information with native integration across SAP solutions

Cloud-based deployment - Fast and cost-effective deployment; Minimal IT costs and maintenance;

Top-notch security

Leverages SAP Mobile Services, mobile development kit – a metadata based application

development platform allowing for full customization framework to add/edit business logic, screens,

branding and simplifying cross platform deployments

Industry and Persona Component add-ons to enhance specific business processes: Crew

Management, Meter management, Customer Service, Field Operations, Quality Management and

more!

10PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Mobile Asset Management

Increase productivity, safety, and asset reliability

Operations and maintenance

Maintenance

notification

Maintenance

order

Inspection

rounds

Spare parts

management

TechnicianPlanner or scheduler Back office / Supervisor

Perform

the work

Close and

confirm

the work

Review and

accept the

work

Schedule

and

dispatch

Order

planning

Maintenance

confirmation

Spare part

selection

Order

settlement

and closure

Process on mobile device

Monitor and

Analyze

11PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

SAP Asset Manager - Capabilities and Key Features

Work Execution Usability

Equipment and

Functional Location Demand Processing

Change and Confirm Notification Details

Add items, tasks, activity notes and reminders

Add documents and images

Breakdown, Malfunction Start/End

Create from equipment, functional location, work order,

operation and sub-operation levels

Push Notification Support

Supervisor Persona for Approvals & Assignment

Hierarch view and search control

Equipment Warranties

Equipment Bill of Materials

Install and Dismantle

Measurement Points: quick single entry, multiple readings

Work Order History and Related Notifications

View/Edit Characteristics, Classifications and Linear Data

View/Add Documents

Simplified User Experience

SAP Fiori for iOS and Android, multiple form factor

Online/Offline Data Capture

Leverage native device peripherals (camera, GPS, etc.)

Push Support for Notifications and Orders

Dynamic Extensibility with MDK / SDK

Geospatial capabilities, ERSI and SAP GEF integration

DMS support both SAP and 3rd party

Industry and Persona based Component Add-on’s

Digital Signature Authentication

Create, Change and Confirm Order details

Inspection Rounds – Consolidated Entry Form and Filter

View operations and work instructions

View and Add Serialize and Non Serialized Spare Parts

Goods Issue and Goods Reversal

Capture Signature and User Status

Clock-in/ Clock Out

Time/PM confirmations & CATS support

Push Support

Main

tenance

12PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Component-Based Approach

Field Operations Worker Meter Management Crew Management

Quality Management Asset Performance & Insights

Customer Service

13PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Introducing SAP Maintenance Assistant

➢ The native client designed specifically for best

practice maintenance management processes

defined in SAP S/4HANA Cloud

➢ Follows S/4HANA Cloud release cycle and adopts the

latest innovations

➢ Built with the same MDK (however, limited

extensibility offered) and deployed via Mobile

Services

➢ All innovations available in Maintenance Assistant will

roll into SAP Asset Manager once available for

S/4HANA On-Prem

➢ One License Subscription– customers have access

to both SAP Asset Manager and Maintenance

Assistant.

14PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

How SAP Asset Manager Drives Operational Excellence through Mobile Maintenance Execution

DigitalTransformation

Improve training, maintenance execution, service and first-time fix rates of critical assets

VisuallyEmpower People

Enterprise insights to improve key business decisions, processes and timely action

SimplifiedUser Experience

Access information seamlessly, in context of asset and work history information regardless of connectivity

LAB

PREVIEW

15PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

How SAP Asset Manager Drives Operational Excellence through Mobile Maintenance Execution

ReduceMaintenance Costs

Up to 80% lower

maintenance costs for

organizations adopting

mobile applications for

work management*

ImproveData reliability

Up to 25% improvement in

efficiency across

maintenance planning and

execution with digitized

processes*

Minimize Unplanned Downtime

Up to 50% lower

unplanned downtime for

organizations adopting

mobile applications*

ImproveFirst-time Fix Rate

Up to 40% decrease in

work order processing

time*

* SAP 2021 Benchmark Survey Results

Demo

Platform & Architecture

20PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

SAP Mobile Services on the Business Technology Platform

SAP

Business

Solutions

SAP

Business

Technology

Platform

Mobile

ServicesVPN-free connectivity

and back-end

integration

Full-stack mobile app

development services

Increased Developer

Productivity

Cloud Foundry on

AWS, Azure and AliCloud

Cross-Platform

Micro-Apps solution

Quickest development cycle

Full native experience

Co-Innovation with Apple

SAP Fiori for iOS design language

Assistant

SAP Fiori Mentor

Co-Innovation with Google

SAP Fiori for Android design language

Wizard for code generation

SAP Fiori Mentor

Cross-platform framework: iOS,

Android and Windows*

Low-code mobile apps

Easy app lifecycle management

Native experience

Highly customizable with no coding

Web-based tooling

Local tooling for advanced users

SAP BTP SDK for

iOS

SAP Mobile

Development Kit

SAP Mobile Cards

SAP BTP

SDK for Android

* Windows support for MDK coming Q2/2022

21PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

SAP Asset Manager Architecture

Mobile Application

Integration

Framework(mobile add-on)

On Premise, PCE,

Extended and ECC

Cloud

Connector

Mobile Services

App Definition

Lifecycle

Offline

MDK

Application Client

Metadata Runtime

Mobile SDK

App SDK

Native iOS

S/4HANA Asset

Management 1610+

OR

ECC 6.0 EHP 7

SP14

Custom Controls

SAP Business Application Studio

with MDK editor plug-in (CF)

SAP Business

Technology Platform

23PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

MDK Overview

Easily manage security across

apps

Visual development of

pages, data queries and

business logic

Build, customize, and administer multi-channel applications in

a highly productive, metadata-driven model

Reduce app development

costs and increase

productivity with a simple,

low-code tool

Relieve maintenance burden

with easy lifecycle

management

Customize select pre-built

SAP apps (SAP Asset

Manager, etc.) to your

business needsNative, SAP Fiori user

experience

Robust offline and online

support

Extend functionality with

custom extension controls

Cross-platform

development that supports

iOS and Android

Benefits Capabilities

Web-Deployment

24PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Mobile Development Kit Tutorials

MDK Guides

MDK API Reference

MDK Samples GitHub repositories

Learn more

Roadmap

26PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Mobile Asset Management

Supervisor Role

• Ability to view all work orders assign, and transfer work orders to all technicians in

the team, review of work status reports, approval of confirmation of work

performed by technicians

Digital Signature support

• Approve and sign off on digital data using the digital signature, user authentication

through passcode or biometrics for supported objects such as work order

completion, operation completion, and confirmations.

UX Improvements

• Improve Help technician better understand the source of the error messages

• Dark Mode support

• New slide out navigation bar to display overview menu

Maintenance Assistant

• New mobile application for maintenance technicians for SAP S/4HANA Cloud

Maintenance Management 2105+ allowing full offline capability and follows the 9

process phase best practice maintenance model

Mobile asset management involves managing maintenance work orders, notifications, measurement readings, inspections, parts, attachments, and time recordings

using mobile devices whether you’re online, offline, or occasionally connected. It also enables geographic information system (GIS) integration.

What’s new in SAP Asset Manager SAP Asset Manager Roadmap

What’s New Our Vision and Roadmap

Windows Support (planned 2022)

• Native support for SAP Asset Manager on Windows devices, including Windows

tablets and desktops and support existing metadata for the UI and business logic

Multi-User support

• Ability to device share between multiple users with separation of user-specific data

and sharing of common data

Inventory Management Component (planned 2110)

• Stock overview/lookup, purchase requisition for stock replenishment

• Inbound delivery documents

• Goods receipts against purchase orders, outbound delivery documents

• Stock transfers within plants and storage locations

Misc. (planned 2110)

• New inspection checklist for S/4HANA Asset Management 2021

• New Process Phase support for S/4HANA Asset Management 2021

27PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Support multiple users

▪ Share a device between

multiple users

▪ Pick an existing user

account when logging in

or onboard as a new

user

Enable phase-model

execution process*

▪ Support Reactive (YA01)

and Proactive (YA02)

maintenance order

types

▪ Adds system statuses

conforming to the phase

model process

Inventory management

component

▪ Support inventory clerk

persona within SAP

Asset Manager

▪ Manage inbound and

outbound materials

Enable EAM inspection

checklists*

▪ Integrate enterprise

asset management

checklist functionality

▪ Record inspection

results; create

malfunction notification

from checklist

SAP Asset Manager 2110SAP Labs Preview

* Only available with S/4HANA 2021 release, due for release Oct 13, 2021

28PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Display assembly

information

▪ Access assembly

information from order

detail

▪ View assembly in

hierarchy view

Filter lists using date-based ranges

▪ Adds date options to object list filters

▪ Filter work orders and operations by start and finish dates

▪ Filter notifications by created date

Create a follow-on

maintenance request

▪ Specify an additional

order as follow-up to link

it with the original order

Side-swipe for

contextual actions

▪ Access common

action(s) with a side

swipe on object cells

▪ Start an operation, take

readings, etc. directly

from the list view

SAP Asset Manager 2110SAP Labs Preview

29PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

SAP Asset Manager – New Interactive Roadmap Here

ASUG Webcast here

Customer References

31PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Customer Breakdown Percentage By Industry

1.00%

1.00%

1.00%

2.00%

2.00%

2.00%

2.00%

2.00%

2.00%

2.00%

3.00%

3.00%

3.00%

3.00%

3.00%

4.00%

5.00%

7.00%

10.00%

12.00%

13.00%

17.00%

Industrial Machinery and…

Insurance

Building Materials

Banking

High Tech

Higher Education and…

Healthcare

Misc.

Wholesale Distribution

Public Sector

Cargo Transportation &…

Mining

Passenger Travel & Leisure

Retail

Automotive

Professional Services

Forest Products, Furniture…

Chemicals

Life Sciences

Oil and Gas

Consumer Products

Utilities

150+CUSTOMERS

20INDUSTRIES

*

32PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Customer Breakdown by Region

APJ9%

EMEA26%

LAC17%

MEE23%

NA25%

APJ

EMEA

LAC

MEE

NA

26COUNTRIES

5REGIONS

150+CUSTOMERS

*

33PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Intelligent Assets Empowered People – Mining

How Can Skilled Workers

Optimize Work Order

Management in the Field

Using a Mobile App?

““With our field team using SAP Asset

Manager, we’re seeing productivity

improvements in terms of the time, effort,

and cost involved in creating, scheduling,

and executing field work orders.”

- Laura Musgrove, Innovation Operations Executive,

Freeport-McMoRan Inc

25%Increase in efficiency from

digitized processes

500+Field technicians

empowered across the

supply chain

Improved and

IncreasedEquipment availability and

accuracy of maintenance

planning

Summary

The SAP Asset Manager solution is a mobile application which supports highly skilled workers in maintaining and servicing enterprise assets with complex information and business logic that is always available -- whether they are connected to the network or working in offline environments.

How can SAP Asset Manager help you change the game?

Today, asset-intensive industries struggle with long work processing times and capturing reliable data in the field due to lack of connectivity in

remote locations, relying heavily on paper-based processes. Now, SAP customers can manage efficient paperless maintenance and service

execution the go whether online, offline, or occasionally connected.

What are the key features of SAP Asset Manager?

What are the benefits?

SAP Asset Manager allows technicians to complete their job efficiently regardless of connectivity or bandwidth

providing relevant and accurate information with native integration across SAP solutions. Other benefits include:

▪ Minimized overhead costs and process delays by improving first time fix rates

▪ Achieve higher levels of workforce safety and business productivity

▪ Extend and improve asset lifecycle and data reliability by capturing information at the point of performance

Why SAP?

Based on SAP's long-standing industry experience, SAP Asset Manager is an enterprise grade mobile application with a consumer grade user experience to capture asset performance data at the point of execution. SAP combines the power of SAP S/4HANA® and SAP Business Technology Platform with intelligent suite solutions and the industry cloud portfolio, to provide end-to-end vertical capabilities that deliver real business value.

Industry Cloud | Solution Summary

SAP Asset Manager

▪ End-to-end maintenance and service work execution processes

▪ Context-rich visualizations and actionable insights

▪ Integration with geographic information systems

▪ Industry and persona component add-ons to enhance specific business needs

▪ Metadata based application with full customization framework to add/edit busines logic, screens and branding

Impact

Decrease in work order

processing time*

Customer

Increase in efficiency

from digitalized

processes*

➤ Freeport-McMoRan Inc.

40%

25%

© 2021 SAP SE or an SAP affiliate company. All rights reserved. I PUBLIC

Studio SAP | XXXXXXX (21/XX) | PUBLIC

*Source: SAP Benchmarking and Freeport-McMoRan BTS

36PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

influence.sap.com

▪ Follow tags Asset Management and Mobile Apps to be notified of

opportunities

▪ Submit innovation requests through Continuous Influence portal

community.sap.com

▪ Follow tag SAP Asset Manager for community content including

blogs, tutorials, and news

Customer engagement channels

37PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Where Can I find More Information?

• SAP Road Maps

• SAP Community

• IT Planning Resources

• SAP Transformation Navigator

• SAP User Groups

• www.sap.com/am

• SAP Help – Asset Manager

• SAP Asset Manager Video Playlist

• Influence Portal

Contact information:

Rachel Romanoski

SAP Solution Manager – Digital Assets

Houston, TX

rachel.romanoski@sap.com

Thank you.