mobile maintenance- and service processes with … proof required maintenance in a simple way? ......

… we keep mobile simple!

Mobile maintenance- and service processes with oxando Asset Management


Common questions for mobile solutions within the service area

How can we document proof

required maintenance in a

simple way?

We need an efficient way to

record the conditions to

determine our critical assets!

How can our technicians work more efficiently without paper based forms or complex SAP

screens…?

I need standardized

instructions for the execution of maintenance…!

How can we increase our service?

How can we avoid unnecessary travel times for our staff?

Our technicians have to get all tasks quickly

without delays out of SAP …!

Mobile solutions for SAP are expensive and complex – that will be

a huge project…!

How can wemake ourprocesses clearand simple fordaily use?


Agenda

1. About oxando

2. Architecture and technology

3. Implementation aspects and economic assessment

4. Presentation of the mobile solution

5. References

6. Your advantages on one glance

7. Summary


Aboutoxando


1. About oxando

→ Foundation of the company in 2007 in Mannheim

→ Over 40 employees in consulting and development

→ Divisions:

Mobile solutions for SAP business processes

Planning Board (oxando Teamplanner/SAP MRS)

Plant Maintenance (SAP PM/EAM) and Customer Service (SAP CS/CRM Service)

IT Service Management with Solution Manager

→ Experience of over 200 projects in the implementation, optimization and mobilization in Germany, Austria and Switzerland

→ Industries:

automation, chemistry, sealing technology, electrical engineering, utilities, facilities management, industrial services, machine engineering, kitchen technology, medical, commercial vehicles, transport/traffic

Instandhaltung &

Service Management


1. About oxando

→ We offer smart solutions and keep mobile simple

→ As an SAP consulting company, we focus on

maintenance and customer service

IT Service Management with SAP Solution Manager

Asset Management and Customer Service processes

→ We offer innovative solutions with latest technologies

→ We present more than SAP standard for optimal customer solution

→ We enable a holistic and consistent advice from one source

- from the system implementation to mobilization Mobile Business


1. About oxando

Our service portfolio – Mobile Business

→ oxando Mobile Connector

Generic mobile plattform

A modification-free add-on for SAP backend to support mobile business processes

→ oxando Asset Management

standard solution for Maintenance and Customer Service

awarded by our customer Fraport as the best mobile maintenance solution

with the Maintainer 2014

→ oxando Teamplanner (planning tool for employee disposition)

→ more mobile solutions based on the mobile connector plattform

E.g. stocktaking, inventory, material- and warehousemanagement, real estate management etc.

IT Service Management


Aboutoxando

Architectureand

technology



→ oxando mobile client for PC/Notebook/TabletPC/PDA/Smartphone

→ Android and windows: Google chrome, Apple IOS: native application

→ oxando Mobile Connector is a modification-free add-on for SAP backend

No middleware server

No cloud necessary

→ Usage of standard interfaces to post data coming from

the mobile device

→ Integrated software distribution management

→ Integrated monitoring directly in the SAP system

→ One platform for all other mobile processes

(HR, MM, CATS etc.)

oxando Mobile Client

Synchronisation

SynchronisationOnline & Offline

Administration & Monitoring of mobile processes

User Management

oxando mobile Connector

Online request framework Caching

SAP Prozesse

SAP Backend

The mobile

solution from

oxando minimizes

your infrastructure

and lowers your IT

costs for the

mobile processes.


PM CS MM QM MRS

Push Manager

Proxy / VPN

http / https

JSON

Software version

controlDelta logic

SAP ERP


Synchronisation



Native App / HTML5

Synchronisation User ManagementOnline & Offline



PM CS MM QM MRS

Push ManagerSoftware version

controlDelta logic

SAP ERP


Synchronisation



Native App / HTML5

Synchronisation User ManagementOnline & Offline

http / https

Synchronisation (/AXO/MC_COMM)

Netweaver Gateway

RFC

Webdispatcher

http / https

DMZ

Internet

Intranet



oxando Mobile Connector

Scheduling

(e.g. SAP MRS)Master

data

Creation of

order/

notification

Posting of

confirmations and

data changes… …

Synchronization of data from SAP and

mobile device

Materials, Inspection

plans, BOMs, Material stocks

Customer data, Contact persons

Notifications & Orders(incl.

creation and editing)

Order calendar & mobile

scheduling

Confirmation (Time, Material, Surcharges, Damages & Causes,

Measurements)

Checklists

Order reports, Images…

RFID & Barcode

Push alerts

SAP ERP

Backend

Technical objects (incl. class data & master data



Implementation aspects andeconomic

assessmentAboutoxando

Architectureand

technology



→ Minimal infrastructure and interfaces by avoiding additional middleware systems

→ Simple installation

→ Full coverage of nearly all your requirements

→ Simple administration of mobile processes

You achieve

Low implementation and training cost

Short project timelines

Low running costs

Fast amortisation

Installation

• 60% lower installation costs

Implementation

• Up to 50% lower implementation costs

Running costs

• Up to 50% lower running costs

Monitoring & Administration

• Max 50% of the original monitoring cost

oxando lowers

your costs for

mobile processes

and shortens

project timelines.

We enable mobile

processes within

days.



Performance of data transmission from SAP to mobile device

→ Optimal performance through selection of relevant SAP data

→ Delta-Sync based on changes of SAP objects

→ Optimization through prepared data packages in SAP system

You achieve

Highest Sync-Performance

Minimization of IT infrastructure0

50

100

150

200

250

initialer Sync(Customizing &Stammdaten)

2-3 Aufträge 100 Aufträge

oxando Mobile Connector SAP MI / xMAM

Synchronisations-

dauer in Sek.

We achieve

shortest data

transfer times even

with large data

packages - without

any additional

system and with

minimal costs!



Intuitive mobile user interfaces

→ Simple, finger friendly user interfaces

→ Your data from SAP ERP are online and offline available

→ Mobile created data will be send directly to the backend system

→ online request: not each and every SAP data available on mobile device

You achieve

Simple, effective and paperless mobile processing of technicians

Reducing of training efforts

Reducing complexity of SAP processes

The process speeding up

Simple user

interfaces are key

factors for

technicians.

The data are online

and offline available

to users.



→ Supporting multiple mobile devices

→ Flexible design of UIs

→ Realization of different processes based on one single infrastructure

You achieve

Easy to use and fast to process interfaces

The best device for your specific need

A high acceptance by your mobile technicians

Its your decision

which mobile

device is needed

for which process

All processes are

using one single

framework.


Presentation of the mobile

solution



Architectureand

technology



→ Monitor all data, users and conflicts with one transaction inside your SAP system

No external system, no middleware view necessary

→ Easy administration feature to solve conflicts and maintain the data

→ Operating costs (system environment, administration, monitoring, troubleshooting) are minimized.

No additional IT qualification required


Mobile order reports with signature creation

→ Mobile generation of PDF order reports

→ Automated storage and integration of PDF documents in SAP ERP

to SAP objects or orders

→ Optional sending of the order report to the customer via email

You achieve

Simple and automated documentation of proof requiring

maintenance work

Improved service for your customer

By using the order

reports the

documentation will be

done automated and

centralized in your

SAP System.



Optimizing the schedule planning and mobile process

→ Full integration of mobile solution in schedule planning

(for example with SAP MRS)

You achieve

Increasing reaction speed

Reducing travel times

Through seamless

integration of all

systems in the

process we increase

the productivity and

reaction speed

within your

organisation



→ Functional locations & equipment

With classification data, long texts, measurement points, historic data…

Installation/dismantling/creation

Editing of master- and classification data

→ Materials and spare parts

Including BOMs and stock overview

→ Checklists based on inspections lots

→ Activity types based on the work center

For confirmation processes

→ Business partner

e.g. customers, contact persons



→ Transfer of checklist characteristics from SAP to mobile

Checklist content will be maintained through inspection plans, a standard SAP

feature

→ Mobile checklist

Including long text descriptions for all inspection steps

Easy editing through touch enabled interface

Recording of measurement documents within the checklist process

Recording of damages within the notification process

Integration of following processes in case of damage



Mobile inspection plans and checklists

→ Central planning of inspections and tasks in SAP

→ The simpliest way to record inspection results (quantitative and

qualitative characteristics)

→ Full reporting and flexible configuration of follow up actions in SAP

You achieve

Standardized instructions for maintenance work

Efficient recording of asset conditions

Reduction of processing delays

Set standards

for your maintenance

work and for the pro-

cessing of inspections

by using oxando‘s fully

integrated checklist

solution.



→ Transfer of notifications from SAP PM/CS to mobile

Flexible customizing of notification assignments/selection

→ Mobile notification list

Filter and sort features, display of status information

→ RFID identification of technical objects

→ Mobile creation of new notifications, break down process

→ Editing of notifications

Damages, causes, activities, tasks

Status management

Camera integration, damage photos



→ Transfer of orders from SAP PM/CS

Distribution criteria can be customized

→ Mobile order list

Filter and sorting features, displaying of status information

→ Order calendar

Mobile scheduling via drag & drop

→ RFID identification of technical objects Mobile recording

of orders

incl. multiple operations and components



→ Mobile creation of orders

Incl. multiple operations and components

→ Mobile changing of orders

Adding of data, e.g. components

Changing of data, e.g. dates

→ Mobile order confirmation

Time confirmations

CATS confirmations

Goods movements

surcharges, flat rates…

status changes



→ Signature capturing or personal IDs (RFID) to record the approval of checklist recording

→ support of tourplanning with integrated checklists

→ Creation of PDF document with the final inspection results

Documentation of inspections

Storage in SAP using DMS functionality

→ Recording of results as inspection lots

Structured and central storage inside SAP standard documents/transactions

Linked to order/notification object

Data can easily be reported and analyzed



→ Entering time confirmations (working/travel time) for every process in SAP

→ Assignment of an activity type

Activity type are definable by Customizing

→ Entering long text

→ Adding an accounting motive



References


solution



Architectureand

technology


5. References

→ Fraport AG

→ Replacing SAP xMAM / SAP Mobile Infrastructure

→ more than 650 mobile technicians

→ 2 types of devices (7”/10” Toughpads/Windows 8)

→ Mobile maintenance for the facility management of the airport

Notification and order management

Inspection checklists

Mobile master data editing

Documents

RFID (for technical objects and staff identification)


5. References

→ Fraport AG

→ Additional solutions also on oxando Mobile Connector

Mobile inventory

Mobile transport management

Mobile emergency management (SAP CRM tickets)

Mobile real estate management

→ By choosing of oxando solution an additional three tier system landscape could be shut down. Compared with the previous solution, the available functionality was significantly increased.


5. References

→ Maquet/Getinge Group

→ Replacing SAP xMAM / SAP Mobile Infrastructure

→ more than 2000 mobile technicians

→ 2 types of devices (iPhone 6 Plus/iPad Mini 4)

→ Creating a consolidated template for planned use in Poland (2015) - live

China (2016) - live

UK (2017) - live

USA (2017)

France, Poland, Japan, Austria, Switzerland (2017)

Australia, Portugal, Spain (2017)


5. References

→ Maquet/Getinge Group

→ Mobile Service Management

Notification and order processing, inspection checklists, mobile master data change documents

→ Mobile Rental Management

Renting and lending of medical products

Mobilization of logistical processes


5. References

→ Franke (Washroom/Kitchen)

→ Implementation of SAP CS incl. mobile solution

→ Mobile notification – and order management

→ Order reports, mobile disposition

→ Integration of external service providers


5. References

→ Deutsche Amphibolin-Werke/Caparol

→ Implementation of mobile service

→ Mobile notification – and order management

→ Mobile order report with signature capture

→ Mobile partial orders


Your advantages

on one glance

References


solution



Architectureand

technology



→ Fast realization of your requirements

→ Fully covered functionality

Best Practice from our more then 100 mobile and PM/CS projects since 2002

Covering all requirements of SAP PM/CS and MRS processes

→ Minimal implementation and administration costs for mobile processes

Usage of existing infrastructure, no new systems required

Simple and transparent administration and monitoring of mobile processes



→ Open infrastructure with maximum of flexibility

Providing different ERP and/or CRM processes

Supporting different mobile devices (PDA, Tablet PC, Laptop, Smartphone…)

→ Highest synchronization performance

→ Flexibility for custom specific processes

Interfaces can be adopted or changed for any custom specific need


SummaryYour

advantages on one glance

References


solution



Architectureand

technology


7. Summary

Sample: Project procedure

1. Installation of oxando standard solution Installation/customizing/training key users/documentation

Duration: approx. 1 week

2. Workshop phase Conducting workshops for drawing up a specification and the assessment of customer requirements and concrete realization

expenses

Duration: approx. 2-3 weeks

3. Realization of customized requirements Duration: approx. 2-3 months

4. Preparation and Go Live

Duration: approx. 2-4 months

5. Go-Live Support Duration: approx. 4 weeks *) Based on our project experience and

depending on customer requirements


Package-prices for standard functionality

→Transparent costs

→ Full functionality

→ Fast implementation

→ Immediately available

→ Further price-packages on request

Package Package description License-cost Maintenance-fee p.

a. *)

Consulting-

cost

Estimated effort on

customer side

1 Workshop mobile solution (4 days) - - ca. 4.480 Euro -

2 Productive version

20 mobile technicians

20.500 Euro 5.000 Euro ca. 35.000 Euro 2 days SAP Basis

5 days department/IT













7. Summary

*Maintenanc-fee is 20% of license-costs, minimum 5.000 €


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