mobile learning: what are the uses of mobile learning apps - ei design

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mLearning: What Are the Uses of Mobile Apps?Part of Mobile Learning Solutions Series

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Author-Asha PandeyChief Learning Strategist, EI Designapandey@eidesign.net1

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http://www.eidesign.netAbout EI Design ( of Learning Solutions Expertise 147000Hours of eLearning Developed 400 Hours of LocalisationIn 26 Languages Developed82.3% Customer Retention Rate 20+ Industry VerticalsServiced Countries The Breadth of Our Customer Base16900Hours of Mobile Learning Developed

http://www.eidesign.netOur portfolio and the range of our services3Core services:Core services:Our rich portfolio includes:Custom Course development eLearning / mLearningMigration of legacy courses to HTML 5LocalisationILT / VILT and Blended LearningPerformance Support Tools

Off-the-shelf Products:Suite on Instructional DesignSuite on generic ComplianceValue added Services : Comprehensive evaluation strategy (cuts across various training formats)Efficacy of learning (the learnability and gain for learners)Impact of training (the gain for business)Return of Investment (ROI) on training

Beyond Learning: We also offer several Learning Support services that can be used to promote eLearning adoption or specific mandates like change management.

http://www.eidesign.netmLearning: What Are the Uses of Mobile Apps?Increasingly, Mobile Learning or mLearning is becoming an integral part of an organizations learning strategy. Today, many organizations have a Bring Your Own Device (BYOD) policy in place that recognizes the learners demand to choose the device they wish to use for learning.4

http://www.eidesign.netmLearning: What Are the Uses of Mobile Apps?5In this article, I will outline the usage of Mobile Apps for learning. Mobile Apps are one of the delivery formats that offer the additional flexibility of offline viewing of the eLearning course to the learners from their mobile devices. (They need to have an internet access to download the course and then they can view it with/without the internet connection. However, to track their progress through the LMS, they must be connected to the internet as only then can their progress information be passed on to the LMS).

http://www.eidesign.netmLearning: What Are the Uses of Mobile Apps?6mLearningeffectively blends the anytime-anywhere access to varied forms of learning delivery. The options available on mobile devices today include formal training, supplements to formal training and specificPerformance Support Tools (PSTs).

http://www.eidesign.netWhere do Mobile Apps find the right fit in todays learning strategy?In my earlier article Improving ROI in eLearning, I had referred to the Five Moments of Need model (by Dr. Conrad Gottfredson) that can be used to ascertain when learners seek learning support.7According to him, learners seek support in the Five Moments of Need:When they are learning an aspect for the first time (New)When they want to deep-dive and learn more (More)When they want to apply or remember something (Apply)When they need to solve a problem or fix something that has gone wrong (Solve)When something changes (Change)Let us see how this model can be used to determine the right fit for Mobile Apps for learning too.

http://www.eidesign.netWhere do Mobile Apps for learning provide an edge?If you look at the five moments of learning need, the first two typically map to formal training while the next three map toPerformance Support Tools (PSTs). Mobile Apps can be used equally effectively to offer formal training (bite-sized) or supplement formal training. But this is not all. PSTs (particularly Ready Reckoners, Checklists, Tips, and so on) are designed to be made available to learners within their work-flow. Making them accessible to the learners on their mobile devices encourages them to use it on the job. Hence, PSTs are a great fit for Mobile Apps.8Let us look at these possibilities in further detail through some examples.

Where do Mobile Apps for learning provide an edge?For primary learning (formal training):They can be used for primary learning provided they are packed as micro-learning nuggets.9

Example 1:Parts of Induction programme available as a Mobile App: This is helpful for new employees to get flexibility to read part of the information in offline mode.Mobile Apps can be a good fit for mandatory courses (such as Compliance) where the extended flexibility of accessing the course even when not connected over the internet can increase the completion rates within the stipulated time.They can also be used to render the components of Induction programs.

Where do Mobile Apps for learning provide an edge?As a supplement to formal training10

Example 2:A Time Management Gamified App to practice of Time Management exercises.Mobile Apps are a good fit to provide pre and post assessments for formal training (online or blended).They can be effectively used as practice sessions or reinforcements of formal training through Videos/Examples/Scenarios.

Where do Mobile Apps for learning provide an edge?Performance Support Tools (PSTs):This is where Mobile Apps can be used effectively in several initiatives such as:11

Example 3: A Mobile App demonstrating the processes to be followed on the job, as a ready reckoner.Change Management initiativesSupport to Compliance initiativesShort summaries of key policies, procedures, guidelines, and so on

Where do Mobile Apps for learning provide an edge?Social Learning:This is an emerging area for usage of Mobile Apps that can encourage collaborative learning. Learners can share their inputs and learning experiences and also upload content that can be curated and shared with other learners.12

Example 4: An app for reporting suspected violation of compliance

http://www.eidesign.net13What aspects you should watch out for before initiating Mobile Apps for learning?Learning strategy:This is the start point and the L&D team must identify suitable areas of learning delivery through Mobile Apps.Organizational learning culture:This can be an impediment if a majority of the learners are not comfortable with mobile device-based learning. To mitigate this, L&D teams can start with programs that find a good fit for Mobile Apps and build from this success to encourage other learners.Organizational policy:It is also possible that while learners are ready to embrace this kind of learning, the organization may not be ready with a policy to support it. In such situations, Mobile Apps can still be used to promote awareness programs (including Change Management initiatives) and these success stories can help management re-look at their policies.Technology issues:The LMS needs to have support for Mobile delivery and this change/upgrade may have a significant cost associated to it.

http://www.eidesign.netmLearning: What Are the Uses of Mobile Apps?14As we have seen so far, Mobile Apps can support both informal (including Performance Support) and social learning models. In a bite-sized mode, it can also be used for formal training.

15EI Design Pvt LtdCorporate Office and Development Centre#160, Arun Arch, 9th Cross, Indiranagar 1st StageBangalore - 560 038, India.www.eidesign.netAsha Pandey, CMD and Chief Learning StrategistTel (Direct): +91-80-25202679Board: +91-80-25202677 / 25202678Mobile: +91-98450-61484Email: